Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
Has anyone been able to update their watch to the last two firmware updates? Mine updated perfectly until the process to update changed. Now it is impossible!
For any original Kickstarter backers who have not received their watch, please contact email@example.com so we can review your issue.
Hey, I'd love to back the new Pebble, but I'd want some kind of genuine and demonstrable commitment to shipping on time with the features you promise.
I never received my watch.
Got my replacement Pebble today. Same thing others are reporting: no 'Kickstarter Edition' on the back; new displaycase packaging instead of the unbleached cardboard.
On the other hand, it also presumably isn't a beta version from the end of 2012, and the original waited until its warranty had been dead for a year before beginning to break.
What I hadn't been expecting, based on the reports I'd seen, was the RMA Label to send the original back in. I'm not sure how optional that's supposed to be [or how I could be punished for ignoring it]; now I'm debating between losing my KS Reward and sending it in so they can take it apart to see how to prevent more problems in the future.
My screen died on my pebble. They were very responsive and sent me a new non kickstarter version in a new
Package. I'm grateful as it appears that the kickstarter versions are truly beta.
My Pebble has gone goofy too: https://www.facebook.com/photo.php…
I went ahead and EMailed firstname.lastname@example.org to see what could be done about it.
One thing I've noticed over the last few days is that, while it can get all scrambled like this for pretty much no reason, getting the watch wet is pretty well guaranteed to trigger the effect. So I wonder whether it's something of a waterproofing issue in the Kickstarter Editions. And, if so, whether that's been fixed in the retail versions.
I have an original pebble kickstand edition watch. For the past several months my screen has been acting funny. Most times I can't even read it. What can I do to fix this problem?
Still no response via email, app or here. Trying again with emails listed. It's been over a year, maybe even two and several attempts for an RMA and still not one response. I hope this can finally be resolved I would really like to use the watch rather than having it rot useless in a drawer.
Look, if there are any backers who haven't received their watch then email me at email@example.com or message me on the official Pebble forums ( forums.getpebble.com I'm CaffeineJunkie one of the moderators) and we'll try and get it sorted.
Just an update, i just receive my replacement pebble for my spoiled screen Kickstarter edition. They sent me the non Kickstarter edition at the back but still happy because I'm greeted with a brand new 2nd edition original pebble.
@Venkat try requesting for replacement. I'm having the same issue waiting for a response from them if they can send me a replacement even though its way past the warranty period. Hoping for some courtesy because we're part of their success anyway.
My kickstarter watch is not displaying properly. How to get this fixed?
@Alex Or not. Michael here hasn't. Isn't it the craziest thing? Surely with all the money their making expanding into retail all over the world they can at least refund the backers who never got their watch? You know this thing is in retail here in Asia. I just can't fathom how that can be the case while backers get shafted!
GadgetWraps for Pebble is still going strong! Thanks Pebble!
I've had my Black Kickstarter edition for 20 months and have just requested an RMA from firstname.lastname@example.org due to screen corruption and received a reply within hours. I was told a replacement would be sent out within 5 working days. Fingers crossed it doesn't have the same problem, as I love my Pebble and wouldn't want to be without it now!
Never got my Pebble, I dont know if they care or not. I have my doubts about backing other projects.
I think they got their Pebble eventually. I hope... I bought two Pebbles here, and one of them didn't work. I let them know, showed a video of what the problem was, and they sent me another one. That one had some minor problems too but it was usable. So they do actually respond to emails, at least in some cases.
Still wearing my Pebble, and happy with the purchase. What I am NOT happy about it that I got on Kickstarter due to Pebble. And afterwards, I bought a load of other products too. Lately, most of the products have been really crap, in terms of poor quality control, outrageously late deliveries, and outright missed deliveries or scams (luckily didn't fall for a scam, although one might turn out to be a scam after all). I am so over Kickstarter, at least for anything expensive.
I just popped in for a look and am amazed that some backers never got their watch, while this thing and several iterations has gone on sale in retail all over the world. Is there nothing Kickstarter would do?
Wearing my pebble as i type this. Have had no issues and love it.
I am on my second watch - the first was replaced by Pebble due to screen corruption that made it unusable.
The second watch now has this screen corruption problem too. Worse than this the newer firmware updates mean it just cannot maintain a connection to my Galaxy S4.
It's basically a waste of time as a watch - I can rarely even read the time on it. It doesn't really connect to the phone anymore either, so it's essentially an ugly piece of jewelry now. At this point I can't really be bothered requesting another replacement.
I don't know if lack of quality control or whatever is to blame here, but I'm ready to move on to a smart watch from somewhere else.
This project just got beat by a cooler for most funded project in Kickstarter history! Amazing!
@Jonathan Hilgeman: I am in the same boat as you. I pledged for the original Pebble project, gave them my money, and waited. To this day. I have contacted Pebble via the comments thread here, via PM's on Kickstarter, and via their website on numerous occasion every couple of weeks. No one has ever found time to reply to me. I find that a bit disrespectful. I understand that it may take time to respond, but after 2 years, at least an email or two should be possible.
I pledged $115 about 2 years ago and never got anything. I've contacted Pebble at least four separate times and nobody's replied. I'm starting to think that I got ripped off. Does anyone have any ideas on how I can reach someone at Pebble?
I love my pebble, and it has the Kick starter edition on the back.
I am in the Bay area and still waiting for the shipment. Everybody else got it ?
Still waiting on my pebble in Northern Ireland!
Still waiting for my Pebble here in Switzerland
No, even if I was among the early backers. Mine did not have the Kickstarter marking.
did all kickstarter ordered pebble say kickstarter edition on the back?
I liked my Pebble until the latest firmware "upgrade". I had been getting about 2 weeks use from a charge, using an app as my main watchface. Now I get about 3 days on a basic watchface.
Still waiting. Can you please send me an update ??
Pledge $115 or more
40801 backers All gone!
One Jet Black Pebble watch. Free shipping to USA. (Add $10 for shipping to Canada, $15 for international shipping.)
Estimated delivery: Sep 2012
Buy Pebble in India at http://www.getpebbleinindia.com/ No waiting periods, local warranty support.
I ordered a pebble steel back in january, and was told it would ship "middle or late February". We've blown past that now, and it doesn't even at least say it's in production. What gives?
I like my pebble
Hello everyone. I haven't been around here for several months since Pebble Tech got Kickstarter to ban me. I guess Kickstarter had to listen to the mob that earned KS a juicy $50,000 fee.
Anyway, it seems the same old stuff here with Pebble. Most comments are complaints and they follow the same themes as ever: delays, dud watches, poor or nil support and lousy communication. And still German backers have not all received their watches.
Fortunately for Pebble, there are some projects on Kickstarter, like Omate Truesmart, which make Pebble Tech look respectable.
Pebble & pebble team is the fucker.
postpone and postpone and postpone .... at last send us fuckin' useless device.
How do you install apps/watchfaces from pebble store. Seems certain pages you can't "add" them to your watch??
I have upgraded to version 2 and like it except my watch says it is only 10% charged even after having it plugged in overnight. I am not sure I believe that reading though.
Pebble Steel Unboxing and Review
The new pebble App Store is great! Any news on what is next? HD screen? Color?
It was last year revolution gadget but I'm here with a defective Pebble and no answer/solution. Support don't reply my mails and don't tramit my RMA. This isn't the way Pebble...
I'm scratching my head also! I want to know why all of us backers are not getting a discount on the steel pebbles? We backed you since day one and I have purchased two of your first edition pebbles this feels like I just got backstabed!! I really like the ideas of the new steel and it's tempting to buy one right now but will not do it without a discount!
I was an original Kickstarter backer and have had multiple issues with my Pebble. Now the screen does not render properly making the watch unusable and I have sent multiple emails to email@example.com. I have not yet received a response. It would be nice to know you care about customers who backed you first. I understand the need to send updates on new products but I wish you would also find it important to give customer service to your very first customers.
Can someone kindly let me know when I can anticipate a response?
Still waiting for my Pebble here in Germany
How about a thank you to the original backers by offering a discount to upgrade to the new Pebble Steel?
Ich würde meine Pebble eventuell auch lieben, wenn sie denn mal geliefert werden würde.
I love my Pebble. I wear it daily. It already has a scratch on the face, but, that is life. It took a while for mine to arrive (I ordered an orange version) but they kept me well-informed. I haven't figured out how to have calendar events come up and vibrate, but I haven't really tried yet. Other than that, I just enjoy its unique look and the ability to see text messages or if someone is calling without having to have my phone right on me at all times. So there you have it.