Share this project

Done

Share this project

Done
Two affordable, heart rate-enabled smartwatches and a hackable, 3G wearable for phone-free running with GPS, music, and Amazon Alexa.
Two affordable, heart rate-enabled smartwatches and a hackable, 3G wearable for phone-free running with GPS, music, and Amazon Alexa.
66,673 backers pledged $12,779,843 to help bring this project to life.
Fat'hah Noor Prawita, J, and 152 more people like this update.

Comments

Only backers can post comments. Log In
    1. Missing avatar

      joshua starkweather on

      still waiting on a refund

    2. J Tyler Brown
      Superbacker
      on

      Still, no refund in sight.

    3. Missing avatar

      Arthur Yip on

      at least you guys get refund - pebble 2 owners get stuck with soon-to-be-dead products!

    4. Missing avatar

      Michał Drzewiecki on

      Still no refund.

      Backer number
      66,673

    5. Missing avatar

      gomel on

      I have not receive any refund and the watch, please help!
      Backer #27,915

    6. Missing avatar

      Tsubasa Oshima on

      The refund amount is insufficient. Please refund the appropriate amount.

    7. Missing avatar

      Oleksandr Cherednychenko on

      #####################################################
      @all Pebble backers, who did not receive a refund:
      #####################################################

      A guy from Germany (https://www.twitter.com/ConLuegering ) also supported Pebble and did not receive a pebble nor any refund. He has written a document with the basic details about this campaign, potential solutions on how to get your refund and has set up a questionnaire for all backers for statistics, he regularly posts on his twitter channel.

      He cannot post this information to the Kickstarter comments section anymore, since he is no longer a backer and received his refund (If you are not a backer, you cannot post comments here).

      This is the link to the document which states history of the campaign, the takeover from Fitbit and actions to take for (hopefully) getting a refund: https://goo.gl/AmlWGB18 .
      This link will lead you to the questionnaire (might take 5-8 minutes of your time): https://goo.gl/forms/zZLy6plVDbEDmUPo129
      All questions in the questionnaire are optional. He does not ask for confidential data or private data (except the city/state you live in).

      #####################################################
      Please read, share, provide feedback and participate!
      #####################################################

    8. Missing avatar

      Mario Santamaría on

      Hi pebble team,

      I am still waiting the refund of my pebble time 2. I only want my money back!

    9. Yingyos Sriboonruang on

      still haven't get my refund. #31,807

    10. Missing avatar

      Tom Carman on

      Okay Eric, you say "keeping quiet isn’t our style", but other than the announcement of a software update for those who already have watches, we haven't heard anything more about a refund for those of us who backed the Pebble Time 2. First it was mid-December, then March 2017, now we're into April and there's no money and no announcement. Come on, let us know what's happening and if you're going to be able to keep your promise. Just don't leave us hanging.

    11. Missing avatar

      Jeremy Ang on

      Can anybody advice me on how to get a refund from them?
      I ordered Pebble 2 and they told me it have been shipped out a long long time ago via UPS. Thereafter, no updates from the tracking number.

    12. Missing avatar

      Dustin Sterkenburg on

      Still no refund! I want my $ back with interest, which according to my terms compounds daily. You have a huge bill Fitbit!

    13. Missing avatar

      Manson Ip on

      still haven't get my refund.

    14. J Tyler Brown
      Superbacker
      on

      Still, no refund.

    15. Missing avatar

      Maibritt on

      Look at the bright side - there are loads of Pebble2-s virtually waiting to be distributed to volunteers. The World is crowded with straying Pebble2-s waiting to take over the World.
      I am no longer disappointed. Just lost my money, never got a UPS delivery notice, nothing. No refund, nothing :) Someone can happily wear my Pebble 2 Aqua.

    16. Missing avatar

      Liang on

      Still haven't get my refund. Backer #70,247

    17. Joseph Vrian O. Zabala on

      What is the status of my refund?????????? I've reached out on Twitter and FB no reply!

    18. Missing avatar

      Thomas Stock on

      Any news on that refund? I am backer no 3.708 and havent seen any attempts for refund or further messaging. Very disappointing!

    19. Missing avatar

      Arun Kumar on

      its been eight months since i backed and paid for this project but still i didn't received my watch or refund. my backer no 50,307.

      its shame on pebble team and kick starter for cheating many customers like me.

      Eric - if you have plans to sell the company why the hell you have started this kick starter new project and cheated the loyal customers, its shame on you and i hope at least you will think of your customers and follow some ethics and principals next time before taking such steps & cheating customers.

      If any one still cares, pls give an update about my refund/watch i backed

    20. Missing avatar

      Rito Gar on

      I did not received my order complete, and didnt get the claimed refund, And no one answers NOTHING!!...

    21. Missing avatar

      Yusuf Güler on

      Half a year passed since I backed this project. But still not received my watch or get a refund.

      Backer #53,573

    22. J Allen R Day on

      Still no refund. I tried to dispute it with my credit card company, but failed to get my money back due to Kickstarter's policy/agreement. Kickstarter support is limited to 2 boiler plate responses that are not helpful.

      "Sorry for the confusion. All eligible refunds have been processed, as outlined in the Pebble team's latest update. We hope that the Fitbit team will update Pebble backers soon with more clarification."

      "Thanks for your message, and apologies for the delay in responding. Since you wrote, we have reached out several times to the Pebble and Fitbit team to share backer feedback and encourage them to respond to the concerns raised by you and your fellow backers. It sounds like the Fitbit team is planning to address backer concerns, so we hope they will send a public update soon. Thank you for your patience and understanding in the meantime."

    23. Missing avatar

      Nick Owen on

      Deceptive crock of crap. Supported both campaigns and as soon as they ship you drop support. You must have known that was coming or likely to happen. Shame on you and shame on reinforcing the unreliability of kickstarter companies.

    24. Dennis Dalstrøm on

      Still haven't get my refund. Backer #11,322

    25. Joseph Vrian O. Zabala on

      Where's my refund? Backer 18,922

    26. Missing avatar

      Nursywan on

      Got UPS tracking number on 7 nov, i have yet to receive my pebble 2.
      No refund, No update until now. Please Help.

    27. Jian Wei on

      Still haven't get my refund. Backer 9,780.

    28. Fabian Alejandro Vargas on

      Still no refund, Baker 5826... this is so sad... i use to thrust on Pebble and kickstarter...

    29. Colin Crombie on

      No refund as of yet. Backer 60,392.

    30. Fedor Vedeneev on

      no refund, backer number 66,673

    31. Missing avatar

      JASON.T on

      still no refund, backer 42,744

    32. Callum Frost on

      No refund? How long does it honestly take Pebble? Oh I mean Fitbit????

      Please be considerate of the people who backed you

    33. Missing avatar

      Surapat on

      Got UPS tracking number on 7 nov, i have yet to receive my prbble 2.
      No refund, No update until now.

    34. Missing avatar

      Chanont Ragsakorn on

      No refund, no update, no reply from pebble support team.
      I loss the item and I can't contact any way.

    35. Goh Ang Keong on

      No refund since yet. What happened? Kickstarter support can't help and Pebble didn't answer...

    36. Missing avatar

      Arun Kumar on

      I didn't received any update on the refund! this looks like a fraud.

    37. Fernando on

      I doubt they are going to refund any more.... I understand the philosophy of Kickstarter, and the risk that projects may never be successful, but this is other thing. Only 4 months later after they got more than 12.000.000 $ they sold the company because they couldn´t afford the compromises. That looks like a fraud. It is very difficult to believe that they didn´t know by the time they funded the campaign

    38. Soon Kheng Teik on

      where the fuck is the refund???

    39. Tony Huynh on

      Still no refund here either..

    40. Thomas Toem Dornscheidt on

      No refund since yet. What happened? Kickstarter support can't help and Pebble didn't answer...

    41. Missing avatar

      hollie on

      I finally got my chargeback through my bank in the UK, I just requested it through them about 2 weeks ago on a debit card, hopefully that offers some reassurance to some of you backers.
      Im really pissed off with kickstarter and pebble though, Im still showing as a pledger on here, so they obviosuly had no plans to refund me anything. I would have much preferred to have had my pebble core than go though all this hassle.

    42. Fabian Alejandro Vargas on

      Here the same.. :-( no refund ... i am baker 5,826... i only want a PT2.

    43. Jen Carter on

      It's now beyond the time frame Pebble promised for refunds, and my bank has reveived nothing. Guess I'll have to run a chargeback since you guys cannot be trusted for that.

    44. Missing avatar

      deleted on

      This user's account has been deleted.

    45. Missing avatar

      TAOFIK SETIANTO on

      Hi Pebble, I received my refund money, but it is not in a full refund. Only $185 from $299 that I have paid )for Pebble 2 and Pebble Time 2). Pebble 2 is shipped but the UPS notification is stopped at Fontana, CA, United States 11/02/2016 8:00 P.M. Package transferred to post office. Can you please explain?

    46. Kwang Yaw on

      Could i get a refund since i have not receive my pebble ???

    47. Soon Kheng Teik on

      REFUND US IN FULL. THERE IS NO CHANCE WE ARE GONNA BE RESPECTFUL AND CONSIDERATE ANYMORE! DON'T YOU TRY STEAL OUR MONEY

    48. Missing avatar

      Yusuf Güler on

      Waiting my reward since 11 Nov. No news on shipping or refund. If pebble doesn't solve this problem Fitbit or KS should do!

      I want my money back!!

    49. Missing avatar

      Yong Ju Lee on

      When Can I Expect My Refund???