Share this project

Done

Share this project

Done
Two affordable, heart rate-enabled smartwatches and a hackable, 3G wearable for phone-free running with GPS, music, and Amazon Alexa.
Two affordable, heart rate-enabled smartwatches and a hackable, 3G wearable for phone-free running with GPS, music, and Amazon Alexa.
Two affordable, heart rate-enabled smartwatches and a hackable, 3G wearable for phone-free running with GPS, music, and Amazon Alexa.
66,673 backers pledged $12,779,843 to help bring this project to life.

The Time of Our Lives

153 likes

3PM PST Update on refund timing:

Kickstarter will process refunds for all eligible pledges within one week. Please note that it may take ten business days for the refund to appear on a backer's credit or debit card statement. In the event that the initial refund attempt is unsuccessful, steps will be taken to ensure all refunds are successfully processed. Once a refund is successfully processed, backers will receive an email from Kickstarter notifying them of the amount of the refund and the payment source refunded.

Anyone familiar with Team Pebble knows full well: keeping quiet isn’t our style.

We love sharing Pebble’s story with you—whether it’s a new product, fresh feature, or simply staying in touch online and in person. Aside from announcing Pebble’s 4.3 software updates, our silence over the past month was deafening and out-of-character—we’re sorry for that.

Today, we’re breaking that silence. Join us as we close one chapter and invite you along for what’s next. We hope to answer as many questions as possible here, in our formal announcement, and on our Support site.

Pebble is joining Fitbit

Fitbit has agreed to acquire key Pebble assets. Due to various factors, Pebble can no longer operate as an independent entity, and we have made the tough decision to shut down the company. The deal finalized today preserves as much of Pebble as possible.

Pebble is ceasing all hardware operations. We are no longer manufacturing, promoting, or selling any new products. Active Pebble models in the wild will continue to work.

Pebble’s expertise, philosophy, and culture will live on at Fitbit. Much of our team and resources will join Fitbit to deliver new “moments of awesome” in future Fitbit products, developer tools, and experiences. As our transition progresses, we’ll have exciting new stories to tell and milestones to celebrate.

It’s a bittersweet time, no doubt. We’ll miss what we’re leaving behind, but are excited for what the future holds. It will be important for Pebblers to extend a warm welcome to Fitbit—as fans and customers—sharing what they love about Pebble and what they’d like to see next.

Kickstarter Backers

Backers will get refunds for any unfulfilled rewards. After a successful crowdfunding campaign, we were excited to bring Pebble 2, Time 2, and Core to the world. We’ve since shipped every Pebble 2 possible, but can’t say the same for the remaining rewards. Pebble Time 2, Pebble Core, and Pebble Time Round Kickstarter Editions will not go into final production.

Kickstarter will refund eligible pledges by March 2017. ***PLEASE SEE NEW INFORMATION ABOUT REFUND TIMING AT THE TOP OF THIS POST***

  • No further action is needed. Eligible backers will automatically be refunded their pledges for any unfulfilled Pebble rewards (Time 2, Core, Time Round), plus any shipping, taxes, or duties paid.
  • The small number of Pebble 2 backers who did not submit the information required to finalize their reward shipments will also be refunded.
  • Successfully-received Pebble 2 rewards are the only item not eligible for a Kickstarter pledge refund.
  • Backers who ordered add-on Pebble devices to their Pledge Portals after the campaign closed may have seen a temporary authorization charge, which reversed automatically a few days later.
  • Refunds are automatically issued to the payment card the original Kickstarter pledge was placed with.
  • If the original pledge payment method is no longer active, backers must contact the financial institution that issued the card to receive the returned funds.
  • Backers outside of the United States will receive refunds equal to the $USD amount of their pledges at current exchange rates. There will be no adjustments to account for exchange rate fluctuations between the original pledge payment and the upcoming refund.
  • Visit kickstarter.com/contact with any additional questions.

Current Pebble Users

Active Pebble watches will work normally for now. Functionality or service quality may be reduced down the road. We don’t expect to release regular software updates or new Pebble features. Our new mission will focus on bringing Pebble’s unique wearables expertise to future Fitbit products. We’re also working to reduce Pebble's reliance on cloud services, letting all Pebble models stay active long into the future.

One-to-one Pebble support is no longer available. Any Pebble currently out in the wild is no longer covered by or eligible for warranty exchange. Users looking to troubleshoot their Pebbles can still visit our Help Portal and community resources:

Those who ordered and received a Pebble from pebble.com are no longer eligible for return or exchange. That said, we are processing and refunding any pebble.com returns that were successfully completed with our Support team before December 7, 2016, in addition to refunding any items purchased from pebble.com which did not ship by this date.

Those who recently purchased a Pebble at retail may return their watches based on the retailer’s return policy.

Pebblers can still find replacement charging cables and other compatible accessories (bands, skins, etc.) from Amazon.com and third-party vendors like GadgetWraps and Clockwork Synergy.

Pebble Developers

Our developer community set Pebble’s wearable technology ecosystem apart from the rest. No other wearable platform was more open or gave developers more freedom to create, experiment, and delight the world with beautiful watchfaces, useful apps, and unique experiences. The Pebble Dev community set out to Make Awesome Happen, and they accomplished that beyond our wildest dreams.

Fitbit wants to Make Awesome Happen, too. Pebble’s successful approach to third-party wearable development is undeniable, and Fitbit is welcoming our expertise in this space wholeheartedly.

Developers have an exciting opportunity to reach and delight over 50 million users and counting. The Pebble talent joining Fitbit will help the company accelerate the launch of tools and resources devs need to enhance future Fitbit products with experiences that can take wearables to new heights of utility and appeal. If this opportunity excites you too, join us for the ride! The Pebble Developer Blog has more detail on how we're bringing Pebble's expertise in this realm to Fitbit.

Until Next Time <3

Our heartfelt gratitude goes out to each and every Pebbler for making awesome happen with us over the years. Our community is vibrant. Our community is passionate. You are what made Pebble special and worth fighting for, every second of every day.

We will always remember the love you showed Pebble, through thick and thin.

Thank you,

"Twenty years from now you will be more disappointed by the things you didn’t do than by the ones you did. So throw off the bowlines, sail away from the safe harbor, catch the trade winds in your sails. Explore. Dream. Discover." –Mark Twain
"Twenty years from now you will be more disappointed by the things you didn’t do than by the ones you did. So throw off the bowlines, sail away from the safe harbor, catch the trade winds in your sails. Explore. Dream. Discover." –Mark Twain

Until we meet again, share your thoughts and favorite Pebble moments on Facebook, Twitter, Instagram, and Reddit with #pebbleXfitbit ✌️

Fat'hah Noor Prawita, J, and 151 more people like this update.

Comments

Only backers can post comments. Log In
    1. Missing avatar

      Arthur Yip on June 9

      at least you guys get refund - pebble 2 owners get stuck with soon-to-be-dead products!

    2. Missing avatar

      Michał Drzewiecki on June 1

      Still no refund.

      Backer number
      66,673

    3. Missing avatar

      Jan Vereecke on May 6

      No refund yet

    4. Missing avatar

      gomel on May 4

      I have not receive any refund and the watch, please help!
      Backer #27,915

    5. Missing avatar

      Tsubasa Oshima on April 28

      The refund amount is insufficient. Please refund the appropriate amount.

    6. Missing avatar

      Oleksandr Cherednychenko on April 22

      #####################################################
      @all Pebble backers, who did not receive a refund:
      #####################################################

      A guy from Germany (https://www.twitter.com/ConLuegering ) also supported Pebble and did not receive a pebble nor any refund. He has written a document with the basic details about this campaign, potential solutions on how to get your refund and has set up a questionnaire for all backers for statistics, he regularly posts on his twitter channel.

      He cannot post this information to the Kickstarter comments section anymore, since he is no longer a backer and received his refund (If you are not a backer, you cannot post comments here).

      This is the link to the document which states history of the campaign, the takeover from Fitbit and actions to take for (hopefully) getting a refund: https://goo.gl/AmlWGB18 .
      This link will lead you to the questionnaire (might take 5-8 minutes of your time): https://goo.gl/forms/zZLy6plVDbEDmUPo129
      All questions in the questionnaire are optional. He does not ask for confidential data or private data (except the city/state you live in).

      #####################################################
      Please read, share, provide feedback and participate!
      #####################################################

    7. Missing avatar

      Mario Santamaría on April 12

      Hi pebble team,

      I am still waiting the refund of my pebble time 2. I only want my money back!

    8. Yingyos Sriboonruang on April 11

      still haven't get my refund. #31,807

    9. Missing avatar

      Tom Carman on April 7

      Okay Eric, you say "keeping quiet isn’t our style", but other than the announcement of a software update for those who already have watches, we haven't heard anything more about a refund for those of us who backed the Pebble Time 2. First it was mid-December, then March 2017, now we're into April and there's no money and no announcement. Come on, let us know what's happening and if you're going to be able to keep your promise. Just don't leave us hanging.

    10. Missing avatar

      Jeremy Ang on March 28

      Can anybody advice me on how to get a refund from them?
      I ordered Pebble 2 and they told me it have been shipped out a long long time ago via UPS. Thereafter, no updates from the tracking number.

    11. Missing avatar

      Dustin Sterkenburg on March 16

      Still no refund! I want my $ back with interest, which according to my terms compounds daily. You have a huge bill Fitbit!

    12. Missing avatar

      Manson Ip on March 15

      still haven't get my refund.

    13. J Tyler Brown
      Superbacker
      on March 8

      Still, no refund.

    14. Missing avatar

      Maibritt on February 17

      Look at the bright side - there are loads of Pebble2-s virtually waiting to be distributed to volunteers. The World is crowded with straying Pebble2-s waiting to take over the World.
      I am no longer disappointed. Just lost my money, never got a UPS delivery notice, nothing. No refund, nothing :) Someone can happily wear my Pebble 2 Aqua.

    15. Missing avatar

      Liang on February 14

      Still haven't get my refund. Backer #70,247

    16. Joseph Vrian O. Zabala on January 30

      What is the status of my refund?????????? I've reached out on Twitter and FB no reply!

    17. Missing avatar

      Thomas Stock on January 30

      Any news on that refund? I am backer no 3.708 and havent seen any attempts for refund or further messaging. Very disappointing!

    18. Missing avatar

      Arun Kumar on January 26

      its been eight months since i backed and paid for this project but still i didn't received my watch or refund. my backer no 50,307.

      its shame on pebble team and kick starter for cheating many customers like me.

      Eric - if you have plans to sell the company why the hell you have started this kick starter new project and cheated the loyal customers, its shame on you and i hope at least you will think of your customers and follow some ethics and principals next time before taking such steps & cheating customers.

      If any one still cares, pls give an update about my refund/watch i backed

    19. Missing avatar

      Rito Gar on January 24

      I did not received my order complete, and didnt get the claimed refund, And no one answers NOTHING!!...

    20. Missing avatar

      Yusuf Güler on January 23

      Half a year passed since I backed this project. But still not received my watch or get a refund.

      Backer #53,573

    21. J Allen R Day on January 20

      Still no refund. I tried to dispute it with my credit card company, but failed to get my money back due to Kickstarter's policy/agreement. Kickstarter support is limited to 2 boiler plate responses that are not helpful.

      "Sorry for the confusion. All eligible refunds have been processed, as outlined in the Pebble team's latest update. We hope that the Fitbit team will update Pebble backers soon with more clarification."

      "Thanks for your message, and apologies for the delay in responding. Since you wrote, we have reached out several times to the Pebble and Fitbit team to share backer feedback and encourage them to respond to the concerns raised by you and your fellow backers. It sounds like the Fitbit team is planning to address backer concerns, so we hope they will send a public update soon. Thank you for your patience and understanding in the meantime."

    22. Missing avatar

      Nick Owen on January 19

      Deceptive crock of crap. Supported both campaigns and as soon as they ship you drop support. You must have known that was coming or likely to happen. Shame on you and shame on reinforcing the unreliability of kickstarter companies.

    23. Dennis Dalstrøm on January 17

      Still haven't get my refund. Backer #11,322

    24. Joseph Vrian O. Zabala on January 14

      Where's my refund? Backer 18,922

    25. Missing avatar

      Nursywan on January 13

      Got UPS tracking number on 7 nov, i have yet to receive my pebble 2.
      No refund, No update until now. Please Help.

    26. Jian Wei on January 12

      Still haven't get my refund. Backer 9,780.

    27. Fabian Alejandro Vargas on January 9

      Still no refund, Baker 5826... this is so sad... i use to thrust on Pebble and kickstarter...

    28. Colin Crombie on January 9

      No refund as of yet. Backer 60,392.

    29. Fedor Vedeneev on January 9

      no refund, backer number 66,673

    30. Missing avatar

      JASON.T on January 9

      still no refund, backer 42,744

    31. Callum Frost on January 8

      No refund? How long does it honestly take Pebble? Oh I mean Fitbit????

      Please be considerate of the people who backed you

    32. Missing avatar

      Surapat on January 5

      Got UPS tracking number on 7 nov, i have yet to receive my prbble 2.
      No refund, No update until now.

    33. Missing avatar

      Chanont Ragsakorn on January 5

      No refund, no update, no reply from pebble support team.
      I loss the item and I can't contact any way.

    34. Goh Ang Keong on January 3

      No refund since yet. What happened? Kickstarter support can't help and Pebble didn't answer...

    35. Missing avatar

      Arun Kumar on January 3

      I didn't received any update on the refund! this looks like a fraud.

    36. Fernando on January 2

      I doubt they are going to refund any more.... I understand the philosophy of Kickstarter, and the risk that projects may never be successful, but this is other thing. Only 4 months later after they got more than 12.000.000 $ they sold the company because they couldn´t afford the compromises. That looks like a fraud. It is very difficult to believe that they didn´t know by the time they funded the campaign

    37. Soon Kheng Teik on December 31, 2016

      where the fuck is the refund???

    38. Tony Huynh on December 30, 2016

      Still no refund here either..

    39. Thomas Toem Dornscheidt on December 30, 2016

      No refund since yet. What happened? Kickstarter support can't help and Pebble didn't answer...

    40. Missing avatar

      hollie on December 29, 2016

      I finally got my chargeback through my bank in the UK, I just requested it through them about 2 weeks ago on a debit card, hopefully that offers some reassurance to some of you backers.
      Im really pissed off with kickstarter and pebble though, Im still showing as a pledger on here, so they obviosuly had no plans to refund me anything. I would have much preferred to have had my pebble core than go though all this hassle.

    41. Fabian Alejandro Vargas on December 27, 2016

      Here the same.. :-( no refund ... i am baker 5,826... i only want a PT2.

    42. Jen Aitch on December 27, 2016

      It's now beyond the time frame Pebble promised for refunds, and my bank has reveived nothing. Guess I'll have to run a chargeback since you guys cannot be trusted for that.

    43. Missing avatar

      B.Cost (deleted) on December 26, 2016

      No refund. Pebble, you are thieves!

    44. Missing avatar

      TAOFIK SETIANTO on December 24, 2016

      Hi Pebble, I received my refund money, but it is not in a full refund. Only $185 from $299 that I have paid )for Pebble 2 and Pebble Time 2). Pebble 2 is shipped but the UPS notification is stopped at Fontana, CA, United States 11/02/2016 8:00 P.M. Package transferred to post office. Can you please explain?

    45. Kwang Yaw
      Superbacker
      on December 23, 2016

      Could i get a refund since i have not receive my pebble ???

    46. Soon Kheng Teik on December 21, 2016

      REFUND US IN FULL. THERE IS NO CHANCE WE ARE GONNA BE RESPECTFUL AND CONSIDERATE ANYMORE! DON'T YOU TRY STEAL OUR MONEY

    47. Missing avatar

      Yusuf Güler on December 21, 2016

      Waiting my reward since 11 Nov. No news on shipping or refund. If pebble doesn't solve this problem Fitbit or KS should do!

      I want my money back!!

    48. Missing avatar

      Yong Ju Lee on December 20, 2016

      When Can I Expect My Refund???

    49. Fat'hah Noor Prawita on December 20, 2016

      Hi,

      I've got an email titled "Your Kickstarter Reward has Shipped!!" since November 8th, but when I check the delivery tracking number, there was no new updated status since November 11th. Can you please check it?

      Thanks!

      https://wwwapps.ups.com/WebTracking/processRequest…

    50. Missing avatar

      susan on December 20, 2016

      I feel Pebble knew they weren't going to have a product... Then why set us up for failure?
      What is Kickstarter?

      Every project on Kickstarter must be creating something new to share with others. A project has a clear goal, like making an album, a book, or a work of art. A project will eventually be completed, and something will be produced by it.

      Kickstarter does not allow projects to fundraise for charity or offer financial incentives. Check our rules for more details.