I too received a mail stating that they'll be refunding me in the form of cheque to which I replied that going to very expensive for me to in cash a US cheque hence please refund via directly credited my account or send the refund back to my credit card. Since then I haven't heard anything for them �
I just got contacted about getting a refund. They want to send me a check for the amount. In my country (Sweden) cashing a US check can be expensive since it has to be sent back to the US for validation. What is the situation in other non-US countries?
It's almost a year since I've backed this. I've been waiting for my refunds since last December and still waiting, sending emails to kickstarters etc with no reply.
Until about a month ago, I sent a query to Fitbit in Twitter, they replied and tell me to send an email at kickstarter@pebble.com as that email is for this kind of situation, and so I did. Fortunately I did receive a reply responsible for Pebble's creditor. However, it may take them weeks to a month for reply since there are a lot of people emailing to them as well. (Thousands of backers). I'll let you know if I get refunded. At least this is making me look forward and being optimistic towards the problem more.
Finally, I've got a mail from "Representative, Pebble Tech(assignment for the benefit of creditors), LLC" - "Due to the volume of responses, please allow 5-7 weeks for processing and review.".
@饒澤華 Fitbit's behavior and lack of honesty/accountability is why I'm boycotting them, too. These are the same people who bought out "Coin" and look where that went (hint: down like the Fitbit stock price). Karma?
@Woravit Nope, not at all. I've sent a "Proof of Claim" document via Airmail and an e-mail to Kickstarer/Pebble/Fitbit but nothing helps. How wonderful modern scam is!
Was promised refund in November, still have not received refund or pledge. Sent a detailed email to kickstarter@pebble.com and cc'd support@kickstarter.com, hoping for a resolution to this.
Was promised refund in November, still have not received refund or pledge. Sent a detailed email to kickstarter@pebble.com and cc'd support@kickstarter.com, hoping for a resolution to this.
I have filled a complaint to kickstarter@pebble.com . I hope that I will receive the refund because I was positive about the FitBit products up until now.
never receive my Pebble2, no response, nothing at all, very disappointed with Pebble and Fitbit. No one comes out to deal with the remaining problems, I won't use any of Fitbit's products in the future.
backer number 29836
you tracking for pebble is not update
I am waiting for pebble2 more than 4 months
I contact to Pebble and kickstarter but don't have any response
please full refund my money
Address not found
Your message wasn't delivered to tokickstarter@pebble.com because the address couldn't be found. Check for typos or unnecessary spaces and try again.
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I got a mail from Fitbit today, I'm attaching what I got here:
Dear Kickstarter Backer,
On December 6, 2016, Pebble Industries, Inc. and Pebble Technology, Corp. (collectively, the “Company” or “Pebble”) entered into an Assignment for the Benefit of Creditors (the “Assignment”). The Assignment is an insolvency proceeding undertaken under state law, in this case the State of California. Pursuant to the Assignment, a company called “Pebble Tech (assignment for the benefit of creditors), LLC” as assignee (“Assignee”) sold certain Pebble assets to Fitbit, Inc. (NYSE:FIT) (“Fitbit”). After this sale to Fitbit (the “Sale”), Pebble devices no longer were manufactured or supported. Backers of Pebble’s Kickstarter fundraising program who had not received their rewards as of December 6, 2016 were to be provided a full refund for any unfulfilled rewards by the Assignee. These refunds were issued in December 2016.
Any backer who believes that he or she has not yet received a refund for any unrewarded product(s), or has any other question related to the Pebble Kickstarter refund program, should send an email to the Assignee atkickstarter@pebble.com, and include the following information:
· Your full name;
· The original email associated with the account used to make the pledge; your current/active email address, if different;
· Your full mailing address; and,
· Explanation and logic pertaining to your refund claim for the unrewarded product(s)
Please note that additional information in accordance with the Assignment proof of claim process may be required by the Assignee to review your claim. Upon submitting an email to kickstarter@pebble.com, Assignee will provide any such additional and necessary forms and instructions. The deadline for submitting a claim is June 5, 2017, i.e. 180 days from the date of the Assignment, as stipulated under California law.
On behalf of the Pebble organization, your loyal support of the Pebble community and brand is appreciated.
I've sent an email to Kickstarter the 28th of March, no answer. The fraud is not only from Pebble, but also from Kickstarter. They have to publish an information about the status of this fraud. Else if it is not their and explain why they tax their custumers and how they use these benefit.
I understand cleary that Kickstarter campaigns are not pre-sales. I can understand that a project can suddenly stop because of bankrupt for example. But when a compagny is sold and the pledges are not taken, the vendor make a kind of fraud of my point of view. I'm waiting of a clear information from Kickstater, that inform any backers of this campaign.
Que tengo que hacer para recuperar mi dinero ???��
A quien tengo que reclamar ????
Còmoes que todav me mandan informacion de o tros productos i no pagan lo que deben???
I only receive the refund for pebble core. The watch was shown stuck at dunno where in US for almost a year and i still have not received the watch and kickstarter is not taking responsibility to help us get the refund back!
I also havn't received my refund. Pebble owes me about 200 Dollars! That is catastrophic und really bad for such a "reputable" company. And fitbit and kickstarterdo nothing about it! REALLY SAD, I'm really DISSAPOINTED from all!
I asked Fitbit and they wrote:
"Hi, thanks for reaching out. Fitbit acquired certain assets such as intellectual property and key personnel but did not take ownership of Pebble smart watches. Kickstarter was in charge of distributing refunds for the campaign. If you haven't received your refund, we recommend reaching out to them for more information."
I have not receive any refund and the watch, please help!
I have not receive any refund and the watch, please help!
I have not receive any refund and the watch, please help!
I have not receive any refund and the watch, please help!
I have not receive any refund and the watch, please help!
#####################################################
@all Pebble backers, who did not receive a refund:
#####################################################
A guy from Germany (https://www.twitter.com/ConLuegering ) also supported Pebble and did not receive a pebble nor any refund. He has written a document with the basic details about this campaign, potential solutions on how to get your refund and has set up a questionnaire for all backers for statistics, he regularly posts on his twitter channel.
He cannot post this information to the Kickstarter comments section anymore, since he is no longer a backer and received his refund (If you are not a backer, you cannot post comments here).
This is the link to the document which states history of the campaign, the takeover from Fitbit and actions to take for (hopefully) getting a refund: https://goo.gl/AmlWGB18 .
This link will lead you to the questionnaire (might take 5-8 minutes of your time): https://goo.gl/forms/zZLy6plVDbEDmUPo129 …
All questions in the questionnaire are optional. He does not ask for confidential data or private data (except the city/state you live in).
#####################################################
Please read, share, provide feedback and participate!
#####################################################
Sad to say, I have written off this. I am not expecting any refunds or product. I understand Kickstarter is only a monitoring party and have limited say in how the creators use the money from us.
However, I could have wished that Kickstarter would do a check of the creator esp when the amount funded was over USD10m. As for Pebble, let just hope that the creators does not do this again and 'con' the public.
I was not expecting this from Pebble. I too have not received neither the watch nor the refund. And what efforts i did in contacting them were all in vain. Please can someone guide me in the right direction.
@koonohr I've been thinking the same checking in reading comments and can't believe people still waiting for refunds I was a lucky one to have received my pebble 2 and it's been working great since I got it.
@Alicia Beltran Castañeda
I received Pebble 2 in November 2016, and got a refund for canceled 2 items, Time 2 + All-New Pebble Core in January 2017.
Pebble Team took $45 for shipping of Pebble 2 even though Pebble Team said $45 would be the shipping fee for 3 items.
I can't believe that there are people who haven't received their rewards and refunds.
Pebble Team is definitely unfaithful.
People who were deceived should leave as many comments as possible here.
Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
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Show older commentsUjwal Puri about 16 hours ago
I too received a mail stating that they'll be refunding me in the form of cheque to which I replied that going to very expensive for me to in cash a US cheque hence please refund via directly credited my account or send the refund back to my credit card. Since then I haven't heard anything for them �
FengYan 4 days ago
I did not receive my goods. backer #43470
Alicia Beltran Castañeda 5 days ago
1 year , pebble take out money, and kikstarter didnt help us.
Alicia Beltran Castañeda on July 18
where is my money??
Neal on July 10
I think this could be made to a film, exposing the reality what a failed Kickstarter campaign could look like.
Tulir Asokan on July 9
@Jonatan Skogsfors Same situation here in Finland. I asked about a wire transfer, but they said it's not currently possible.
Jonatan Skogsfors on July 8
I just got contacted about getting a refund. They want to send me a check for the amount. In my country (Sweden) cashing a US check can be expensive since it has to be sent back to the US for validation. What is the situation in other non-US countries?
Hj Kamarul Ridzuan Hj Ismail on June 17
It's almost a year since I've backed this. I've been waiting for my refunds since last December and still waiting, sending emails to kickstarters etc with no reply.
Until about a month ago, I sent a query to Fitbit in Twitter, they replied and tell me to send an email at kickstarter@pebble.com as that email is for this kind of situation, and so I did. Fortunately I did receive a reply responsible for Pebble's creditor. However, it may take them weeks to a month for reply since there are a lot of people emailing to them as well. (Thousands of backers). I'll let you know if I get refunded. At least this is making me look forward and being optimistic towards the problem more.
Hopefully this helps anyone out there.
Lefter Valentin on June 11
How can we be respectful if they are not... they have to give me 200$ for my pledge who is gonnna give me ? they dont respect us shame
Surapat on June 11
I'm still waiting for my refund. Any chance at all....
Marjorie Murray-Ure
Superbacker
on June 9
Please refund my money pledged as it appears I will not be receiving the product.
Marjorie
Dohoo Kim on June 8
Finally, I've got a mail from "Representative, Pebble Tech(assignment for the benefit of creditors), LLC" - "Due to the volume of responses, please allow 5-7 weeks for processing and review.".
Bradley on June 8
@饒澤華 Fitbit's behavior and lack of honesty/accountability is why I'm boycotting them, too. These are the same people who bought out "Coin" and look where that went (hint: down like the Fitbit stock price). Karma?
Dohoo Kim on June 7
@Woravit Nope, not at all. I've sent a "Proof of Claim" document via Airmail and an e-mail to Kickstarer/Pebble/Fitbit but nothing helps. How wonderful modern scam is!
Richard Swingewood on June 4
Being the 3rd most funded project and not delivered, should Pebble be pulled from this ranking?
Ujwal Puri on June 4
No refund, no message at whatsoever email address you mail it to. Shameful and disgusting.
Backer #30,378
Andrew Yao on June 2
Was promised refund in November, still have not received refund or pledge. Sent a detailed email to kickstarter@pebble.com and cc'd support@kickstarter.com, hoping for a resolution to this.
Andrew Yao on June 2
Was promised refund in November, still have not received refund or pledge. Sent a detailed email to kickstarter@pebble.com and cc'd support@kickstarter.com, hoping for a resolution to this.
Michał Drzewiecki on June 1
I have filled a complaint to kickstarter@pebble.com . I hope that I will receive the refund because I was positive about the FitBit products up until now.
Massimo on June 1
Pebble + FitBit + Kickstarter = FRAUD.
Woravit on May 31
@Dohoo Kim
I sent email to "kickstarter@pebble.com". Do you get any reply from them?
饒澤華
Superbacker
on May 31
never receive my Pebble2, no response, nothing at all, very disappointed with Pebble and Fitbit. No one comes out to deal with the remaining problems, I won't use any of Fitbit's products in the future.
Nopporn Kongdum on May 28
backer number 29836
you tracking for pebble is not update
I am waiting for pebble2 more than 4 months
I contact to Pebble and kickstarter but don't have any response
please full refund my money
Cengiz Han on May 25
I backed it but I still have not received my core.
Minh Mai Van on May 24
The UPS tracking number became "Not Available", it's all SCAM.
534ndy on May 19
@Dohoo Kim Thank you, have emailed them.
Dohoo Kim on May 19
@534ndy I think the correct e-mail address is "kickstarter@pebble.com", not "atkickstarter@pebble.com" . (It's a typo for "email to the Assignee at", I think)
534ndy on May 19
Address not found
Your message wasn't delivered to tokickstarter@pebble.com because the address couldn't be found. Check for typos or unnecessary spaces and try again.
534ndy on May 19
Address not found
Your message wasn't delivered to atkickstarter@pebble.com because the address couldn't be found. Check for typos or unnecessary spaces and try again.
Dohoo Kim on May 18
I got a mail from Fitbit today, I'm attaching what I got here:
Dear Kickstarter Backer,
On December 6, 2016, Pebble Industries, Inc. and Pebble Technology, Corp. (collectively, the “Company” or “Pebble”) entered into an Assignment for the Benefit of Creditors (the “Assignment”). The Assignment is an insolvency proceeding undertaken under state law, in this case the State of California. Pursuant to the Assignment, a company called “Pebble Tech (assignment for the benefit of creditors), LLC” as assignee (“Assignee”) sold certain Pebble assets to Fitbit, Inc. (NYSE:FIT) (“Fitbit”). After this sale to Fitbit (the “Sale”), Pebble devices no longer were manufactured or supported. Backers of Pebble’s Kickstarter fundraising program who had not received their rewards as of December 6, 2016 were to be provided a full refund for any unfulfilled rewards by the Assignee. These refunds were issued in December 2016.
Any backer who believes that he or she has not yet received a refund for any unrewarded product(s), or has any other question related to the Pebble Kickstarter refund program, should send an email to the Assignee atkickstarter@pebble.com, and include the following information:
· Your full name;
· The original email associated with the account used to make the pledge; your current/active email address, if different;
· Your full mailing address; and,
· Explanation and logic pertaining to your refund claim for the unrewarded product(s)
Please note that additional information in accordance with the Assignment proof of claim process may be required by the Assignee to review your claim. Upon submitting an email to kickstarter@pebble.com, Assignee will provide any such additional and necessary forms and instructions. The deadline for submitting a claim is June 5, 2017, i.e. 180 days from the date of the Assignment, as stipulated under California law.
On behalf of the Pebble organization, your loyal support of the Pebble community and brand is appreciated.
Sincerely,
Ricardo M and the Fitbit Team
Stéphane Dewarrat on May 17
I've sent an email to Kickstarter the 28th of March, no answer. The fraud is not only from Pebble, but also from Kickstarter. They have to publish an information about the status of this fraud. Else if it is not their and explain why they tax their custumers and how they use these benefit.
I understand cleary that Kickstarter campaigns are not pre-sales. I can understand that a project can suddenly stop because of bankrupt for example. But when a compagny is sold and the pledges are not taken, the vendor make a kind of fraud of my point of view. I'm waiting of a clear information from Kickstater, that inform any backers of this campaign.
Hugo Silva on May 9
https://www.youtube.com/watch…
Hj Kamarul Ridzuan Hj Ismail on May 7
No refunds so far. This is a complete fraud, can't believe they got away with this.
Alberto Ruiz on May 6
Que tengo que hacer para recuperar mi dinero ???��
A quien tengo que reclamar ????
Còmoes que todav me mandan informacion de o tros productos i no pagan lo que deben???
Daniel Murphy (deleted) on May 5
still no refund. I am upset and cheated
Ong Pei Pei on May 4
I only receive the refund for pebble core. The watch was shown stuck at dunno where in US for almost a year and i still have not received the watch and kickstarter is not taking responsibility to help us get the refund back!
gomel on May 4
I have not receive any refund and the watch, please help!
Backer #27,915
Daniel Engelhardt on April 28
I also havn't received my refund. Pebble owes me about 200 Dollars! That is catastrophic und really bad for such a "reputable" company. And fitbit and kickstarterdo nothing about it! REALLY SAD, I'm really DISSAPOINTED from all!
Diogo Melo on April 28
The Twitter user @ConLuegering created first draft of a Pebble #NoRefund #FAQ doc & questionnaire for affected people.
Richard Holt on April 27
No refund, no response to messages.
Shameful.
Backer #67,830
Rapha
Superbacker
on April 27
I asked Fitbit and they wrote:
"Hi, thanks for reaching out. Fitbit acquired certain assets such as intellectual property and key personnel but did not take ownership of Pebble smart watches. Kickstarter was in charge of distributing refunds for the campaign. If you haven't received your refund, we recommend reaching out to them for more information."
Maybe we can get it
薛浩然 on April 26
I have not receive any refund and the watch, please help!
I have not receive any refund and the watch, please help!
I have not receive any refund and the watch, please help!
I have not receive any refund and the watch, please help!
I have not receive any refund and the watch, please help!
odinksana on April 25
I have not receive any refund and the watch, please help!
Oleksandr Cherednychenko on April 22
#####################################################
@all Pebble backers, who did not receive a refund:
#####################################################
A guy from Germany (https://www.twitter.com/ConLuegering ) also supported Pebble and did not receive a pebble nor any refund. He has written a document with the basic details about this campaign, potential solutions on how to get your refund and has set up a questionnaire for all backers for statistics, he regularly posts on his twitter channel.
He cannot post this information to the Kickstarter comments section anymore, since he is no longer a backer and received his refund (If you are not a backer, you cannot post comments here).
This is the link to the document which states history of the campaign, the takeover from Fitbit and actions to take for (hopefully) getting a refund: https://goo.gl/AmlWGB18 .
This link will lead you to the questionnaire (might take 5-8 minutes of your time): https://goo.gl/forms/zZLy6plVDbEDmUPo129 …
All questions in the questionnaire are optional. He does not ask for confidential data or private data (except the city/state you live in).
#####################################################
Please read, share, provide feedback and participate!
#####################################################
Raymond Chia
Superbacker
on April 16
Sad to say, I have written off this. I am not expecting any refunds or product. I understand Kickstarter is only a monitoring party and have limited say in how the creators use the money from us.
However, I could have wished that Kickstarter would do a check of the creator esp when the amount funded was over USD10m. As for Pebble, let just hope that the creators does not do this again and 'con' the public.
Oscar on April 16
I have not receive any refund and the watch, please help!
Haroon Ur Rashid on April 14
I was not expecting this from Pebble. I too have not received neither the watch nor the refund. And what efforts i did in contacting them were all in vain. Please can someone guide me in the right direction.
David Tortorici on April 13
@koonohr I've been thinking the same checking in reading comments and can't believe people still waiting for refunds I was a lucky one to have received my pebble 2 and it's been working great since I got it.
koonohr on April 13
@Alicia Beltran Castañeda
I received Pebble 2 in November 2016, and got a refund for canceled 2 items, Time 2 + All-New Pebble Core in January 2017.
Pebble Team took $45 for shipping of Pebble 2 even though Pebble Team said $45 would be the shipping fee for 3 items.
I can't believe that there are people who haven't received their rewards and refunds.
Pebble Team is definitely unfaithful.
People who were deceived should leave as many comments as possible here.
Ujwal Puri on April 13
I haven't received any refund as yet??? Can we sue this company and bring this company to shame in public worldwide.