I received my pebble 2 on 6th November, 2016 but i doubt if my account was debited. I updated my credit card around February, 2017. So that you can effect the debit, because the one i applied with had expired December last year. I am still waiting for my account to be debited $114.
#####################################################
@all Pebble backers, who did not receive a refund:
#####################################################
A guy from Germany (www.twitter.com/ConLuegering) also supported Pebble and did not receive a pebble nor any refund. He has written a document with the basic details about this campaign, potential solutions on how to get your refund and has set up a questionnaire for all backers for statistics, he regularly posts on his twitter channel.
He cannot post this information to the Kickstarter comments section anymore, since he is no longer a backer and received his refund (If you are not a backer, you cannot post comments here).
This is the link to the document which states history of the campaign, the takeover from Fitbit and actions to take for (hopefully) getting a refund: https://goo.gl/AmlWGB18.
This link will lead you to the questionnaire (might take 5-8 minutes of your time): https://goo.gl/forms/zZLy6plVDbEDmUPo129 All questions in the questionnaire are optional. He does not ask for confidential data or private data (except the city/state you live in).
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Please read, share, provide feedback and participate!
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@Eddie Tay Can you send me in the right direction please? Kickstarter support told me that they are sorry and all the eligible refunds were already processed! NO help from them at all. After the 2nd campaign with no refunds I am completely done with Kickstarter :(
Managed to get my cheque too. Hopefully i can cash in without problem.
Check out this link with detailed instruction to get your refund. I waited for about 6 months, well other than wait, ehat else can you do right? All the best guess.
I’ve received a mail from Ms Christina Karma stating that my refund has been processed and my cheque has been mailed to me on 22 Sep 2017. Now let’s see if I receive it, although they haven’t given any tracking no.
This is clearly a scam as this proof of claims is no more applicable now as stated in a mail to some user on 17 May, 2017:
Please note that additional information in accordance with the Assignment proof of claim process may be required by the Assignee to review your claim. Upon submitting an email to kickstarter@pebble.com, Assignee will provide any such additional and necessary forms and instructions. The deadline for submitting a claim is June 5, 2017, i.e. 180 days from the date of the Assignment, as stipulated under California law.
Dear Pebble .. the world misses you !! I have my Pebble 2 and love it .. my wife also enjoys hers .. we are really happy to have received our watches and wanted to express that we're sorry to hear that the company sold out to 'the big guys' .. we believe that you and your products would have been the next 'Apple' of the tech world, as your wearables are performing flawlessly !!! We're hoping for a resurgence at some point in the future !! Long Live Pebble !!
Seems like everyone got the same response about them sending checks or wire-transfer. Then after a reply, they suddenly "vanish". They did plan to send me a check at first, then when I complained about why no response for a month, they mentioned that the check wasn't the best option, so they consulted with staff to review the refunds. Then went back to check and disappeared.
I CC'd kickstarter@pebble as well as the the company that the person in charge with handling us. I'm sick of them stalling this issue without having any results.
The common response they would give us is "many international backers" then giving fake hope to resolve our problem by giving us options to get the checks via mail or wire transfer.
No news from kickstarter and fitbit, i shared my experience to my fren and family. DO NOT buy any prod from kicstarter, coz they wont secure your rights and money as well. please share to avoid next victim
I too received a mail stating that they'll be refunding me in the form of cheque to which I replied that going to very expensive for me to in cash a US cheque hence please refund via directly credited my account or send the refund back to my credit card. Since then I haven't heard anything for them �
I just got contacted about getting a refund. They want to send me a check for the amount. In my country (Sweden) cashing a US check can be expensive since it has to be sent back to the US for validation. What is the situation in other non-US countries?
It's almost a year since I've backed this. I've been waiting for my refunds since last December and still waiting, sending emails to kickstarters etc with no reply.
Until about a month ago, I sent a query to Fitbit in Twitter, they replied and tell me to send an email at kickstarter@pebble.com as that email is for this kind of situation, and so I did. Fortunately I did receive a reply responsible for Pebble's creditor. However, it may take them weeks to a month for reply since there are a lot of people emailing to them as well. (Thousands of backers). I'll let you know if I get refunded. At least this is making me look forward and being optimistic towards the problem more.
Finally, I've got a mail from "Representative, Pebble Tech(assignment for the benefit of creditors), LLC" - "Due to the volume of responses, please allow 5-7 weeks for processing and review.".
@饒澤華 Fitbit's behavior and lack of honesty/accountability is why I'm boycotting them, too. These are the same people who bought out "Coin" and look where that went (hint: down like the Fitbit stock price). Karma?
@Woravit Nope, not at all. I've sent a "Proof of Claim" document via Airmail and an e-mail to Kickstarer/Pebble/Fitbit but nothing helps. How wonderful modern scam is!
Was promised refund in November, still have not received refund or pledge. Sent a detailed email to kickstarter@pebble.com and cc'd support@kickstarter.com, hoping for a resolution to this.
Was promised refund in November, still have not received refund or pledge. Sent a detailed email to kickstarter@pebble.com and cc'd support@kickstarter.com, hoping for a resolution to this.
Use this space to cheer the creator along, and talk to your fellow backers.
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Show older commentsGary Funk on January 9
I have never received my refund.
Vin Bhagwant on November 27
Filled out the form, faxed it in, never heard back. Wonderful.
Ujwal Puri on November 8
Finally got my refund after a very long wait....
Marjorie Murray-Ure
Superbacker
on November 8
No watch. No refund. What’s up?
Marjorie
Ujwal Puri on October 29
Got my cheque for refund, waiting to en cash it without any trouble.
Ibrahim Is'haq Zuru on October 24
I received my pebble 2 on 6th November, 2016 but i doubt if my account was debited. I updated my credit card around February, 2017. So that you can effect the debit, because the one i applied with had expired December last year. I am still waiting for my account to be debited $114.
Damaggio on October 20, 2017
#####################################################
@all Pebble backers, who did not receive a refund:
#####################################################
A guy from Germany (www.twitter.com/ConLuegering) also supported Pebble and did not receive a pebble nor any refund. He has written a document with the basic details about this campaign, potential solutions on how to get your refund and has set up a questionnaire for all backers for statistics, he regularly posts on his twitter channel.
He cannot post this information to the Kickstarter comments section anymore, since he is no longer a backer and received his refund (If you are not a backer, you cannot post comments here).
This is the link to the document which states history of the campaign, the takeover from Fitbit and actions to take for (hopefully) getting a refund: https://goo.gl/AmlWGB18.
This link will lead you to the questionnaire (might take 5-8 minutes of your time): https://goo.gl/forms/zZLy6plVDbEDmUPo129
All questions in the questionnaire are optional. He does not ask for confidential data or private data (except the city/state you live in).
#####################################################
Please read, share, provide feedback and participate!
#####################################################
Sunlei Yang on October 19, 2017
still no refund
Carmen Liu on October 19, 2017
Echo!!!! Refund... Re fund.. RE FUND... AKA refund!!! Please
Carmen Liu on October 19, 2017
Refund anyone? Hello? Refund...?
Carmen Liu on October 19, 2017
I want my refund !!!
Carmen Liu on October 19, 2017
@Eddie Tay Can you send me in the right direction please? Kickstarter support told me that they are sorry and all the eligible refunds were already processed! NO help from them at all. After the 2nd campaign with no refunds I am completely done with Kickstarter :(
Mario Santamaría on October 17, 2017
Does anyone know how to fill out the proof of claims?
Adrian on October 17, 2017
Managed to get my cheque too. Hopefully i can cash in without problem.
Check out this link with detailed instruction to get your refund. I waited for about 6 months, well other than wait, ehat else can you do right? All the best guess.
https://docs.google.com/document/d/1eFlg5xN7FT5rlExYbb9ximShtWhgk9SY5QO8j7ybJPU/mobilebasic
Eddie Tay on October 12, 2017
Received cheque for 2 x pebble refund.
Finally after so many months.
Ujwal Puri on October 11, 2017
I’ve received a mail from Ms Christina Karma stating that my refund has been processed and my cheque has been mailed to me on 22 Sep 2017. Now let’s see if I receive it, although they haven’t given any tracking no.
Abdisalan Mohamud on September 29, 2017
This is a really difficult form to fill out unless you were a lawyer...
Kumar Gaurav on September 8, 2017
Dear Pebble, Kickstarter,
This is clearly a scam as this proof of claims is no more applicable now as stated in a mail to some user on 17 May, 2017:
Please note that additional information in accordance with the Assignment proof of claim process may be required by the Assignee to review your claim. Upon submitting an email to kickstarter@pebble.com, Assignee will provide any such additional and necessary forms and instructions. The deadline for submitting a claim is June 5, 2017, i.e. 180 days from the date of the Assignment, as stipulated under California law.
No hopes of ever getting the refund.
David Reid on September 7, 2017
Dear Pebble .. the world misses you !! I have my Pebble 2 and love it .. my wife also enjoys hers .. we are really happy to have received our watches and wanted to express that we're sorry to hear that the company sold out to 'the big guys' .. we believe that you and your products would have been the next 'Apple' of the tech world, as your wearables are performing flawlessly !!! We're hoping for a resurgence at some point in the future !! Long Live Pebble !!
Dennis woon on September 5, 2017
received reply from kickstarter, they need few months to process all submitted claims. please take note NO GUARANTEED REFUND!!!!
Hj Kamarul Ridzuan Hj Ismail on September 5, 2017
Seems like everyone got the same response about them sending checks or wire-transfer. Then after a reply, they suddenly "vanish". They did plan to send me a check at first, then when I complained about why no response for a month, they mentioned that the check wasn't the best option, so they consulted with staff to review the refunds. Then went back to check and disappeared.
I CC'd kickstarter@pebble as well as the the company that the person in charge with handling us. I'm sick of them stalling this issue without having any results.
The common response they would give us is "many international backers" then giving fake hope to resolve our problem by giving us options to get the checks via mail or wire transfer.
Tetze Hamano on September 1, 2017
Anyone got refund?
Jorge Yañez on August 25, 2017
1 year later, still no refund.
Henry N
Superbacker
on August 24, 2017
Where's my refund?
Stéphane Dewarrat on August 24, 2017
Sorry, no more kickstarter projet for me.... until the situation is solved for all bakers!
Kaba Su on August 23, 2017
I still haven't received my pebble2 and no refund and no response. I don't trust KS projects anymore.
lee cher heng on August 12, 2017
Hi, I am trying to recover the delivery of the Pebble 2 Aqua which was shipped out on October 15, 2016.
However, till date, i have not received this item.
I hope to have a response on this matter. Thanks!
Great news! 1 item(s) of your Kickstarter order has shipped!
Your item(s) was sent via UPS with tracking number 822088428804000593. Please refer to the carrier's website for tracking details.
Please note: It may take 3-5 business days for your tracking number to show details about your parcel. This is normal.
The following item(s) has been shipped:
Pebble 2 Aqua : 1
Andrew Jang on August 9, 2017
1 year later, still no refund.
Dennis woon on August 6, 2017
No news from kickstarter and fitbit, i shared my experience to my fren and family. DO NOT buy any prod from kicstarter, coz they wont secure your rights and money as well. please share to avoid next victim
Joseph Vrian O. Zabala on August 3, 2017
Did anyone get their refund?
Joseph Vrian O. Zabala on August 3, 2017
Did anyone get their refund?
Michael on July 27, 2017
I am still waiting to hear as well.
Ujwal Puri on July 25, 2017
I too received a mail stating that they'll be refunding me in the form of cheque to which I replied that going to very expensive for me to in cash a US cheque hence please refund via directly credited my account or send the refund back to my credit card. Since then I haven't heard anything for them �
FengYan on July 22, 2017
I did not receive my goods. backer #43470
Alicia Beltran Castañeda on July 21, 2017
1 year , pebble take out money, and kikstarter didnt help us.
Alicia Beltran Castañeda on July 18, 2017
where is my money??
Neal on July 10, 2017
I think this could be made to a film, exposing the reality what a failed Kickstarter campaign could look like.
Tulir Asokan on July 9, 2017
@Jonatan Skogsfors Same situation here in Finland. I asked about a wire transfer, but they said it's not currently possible.
Jonatan Skogsfors on July 8, 2017
I just got contacted about getting a refund. They want to send me a check for the amount. In my country (Sweden) cashing a US check can be expensive since it has to be sent back to the US for validation. What is the situation in other non-US countries?
Hj Kamarul Ridzuan Hj Ismail on June 17, 2017
It's almost a year since I've backed this. I've been waiting for my refunds since last December and still waiting, sending emails to kickstarters etc with no reply.
Until about a month ago, I sent a query to Fitbit in Twitter, they replied and tell me to send an email at kickstarter@pebble.com as that email is for this kind of situation, and so I did. Fortunately I did receive a reply responsible for Pebble's creditor. However, it may take them weeks to a month for reply since there are a lot of people emailing to them as well. (Thousands of backers). I'll let you know if I get refunded. At least this is making me look forward and being optimistic towards the problem more.
Hopefully this helps anyone out there.
Lefter Valentin on June 11, 2017
How can we be respectful if they are not... they have to give me 200$ for my pledge who is gonnna give me ? they dont respect us shame
Surapat on June 11, 2017
I'm still waiting for my refund. Any chance at all....
Marjorie Murray-Ure
Superbacker
on June 9, 2017
Please refund my money pledged as it appears I will not be receiving the product.
Marjorie
Dohoo Kim on June 8, 2017
Finally, I've got a mail from "Representative, Pebble Tech(assignment for the benefit of creditors), LLC" - "Due to the volume of responses, please allow 5-7 weeks for processing and review.".
Bradley on June 8, 2017
@饒澤華 Fitbit's behavior and lack of honesty/accountability is why I'm boycotting them, too. These are the same people who bought out "Coin" and look where that went (hint: down like the Fitbit stock price). Karma?
Dohoo Kim on June 7, 2017
@Woravit Nope, not at all. I've sent a "Proof of Claim" document via Airmail and an e-mail to Kickstarer/Pebble/Fitbit but nothing helps. How wonderful modern scam is!
Richard Swingewood on June 4, 2017
Being the 3rd most funded project and not delivered, should Pebble be pulled from this ranking?
Ujwal Puri on June 4, 2017
No refund, no message at whatsoever email address you mail it to. Shameful and disgusting.
Backer #30,378
Andrew Yao on June 2, 2017
Was promised refund in November, still have not received refund or pledge. Sent a detailed email to kickstarter@pebble.com and cc'd support@kickstarter.com, hoping for a resolution to this.
Andrew Yao on June 2, 2017
Was promised refund in November, still have not received refund or pledge. Sent a detailed email to kickstarter@pebble.com and cc'd support@kickstarter.com, hoping for a resolution to this.