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Two affordable, heart rate-enabled smartwatches and a hackable, 3G wearable for phone-free running with GPS, music, and Amazon Alexa.
Two affordable, heart rate-enabled smartwatches and a hackable, 3G wearable for phone-free running with GPS, music, and Amazon Alexa.
Two affordable, heart rate-enabled smartwatches and a hackable, 3G wearable for phone-free running with GPS, music, and Amazon Alexa.
66,673 backers pledged $12,779,843 to help bring this project to life.

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    1. Missing avatar

      Cengiz Han 3 days ago

      I backed it but I still have not received my core.

    2. Minh Mai Van 4 days ago

      The UPS tracking number became "Not Available", it's all SCAM.

    3. Missing avatar

      534ndy on May 19

      @Dohoo Kim Thank you, have emailed them.

    4. Missing avatar

      Dohoo Kim on May 19

      @534ndy I think the correct e-mail address is "kickstarter@pebble.com", not "atkickstarter@pebble.com" . (It's a typo for "email to the Assignee at", I think)

    5. Missing avatar

      534ndy on May 19

      Address not found
      Your message wasn't delivered to tokickstarter@pebble.com because the address couldn't be found. Check for typos or unnecessary spaces and try again.

    6. Missing avatar

      534ndy on May 19

      Address not found
      Your message wasn't delivered to atkickstarter@pebble.com because the address couldn't be found. Check for typos or unnecessary spaces and try again.

    7. Missing avatar

      Dohoo Kim on May 18

      I got a mail from Fitbit today, I'm attaching what I got here:

      Dear Kickstarter Backer,

      On December 6, 2016, Pebble Industries, Inc. and Pebble Technology, Corp. (collectively, the “Company” or “Pebble”) entered into an Assignment for the Benefit of Creditors (the “Assignment”). The Assignment is an insolvency proceeding undertaken under state law, in this case the State of California. Pursuant to the Assignment, a company called “Pebble Tech (assignment for the benefit of creditors), LLC” as assignee (“Assignee”) sold certain Pebble assets to Fitbit, Inc. (NYSE:FIT) (“Fitbit”). After this sale to Fitbit (the “Sale”), Pebble devices no longer were manufactured or supported. Backers of Pebble’s Kickstarter fundraising program who had not received their rewards as of December 6, 2016 were to be provided a full refund for any unfulfilled rewards by the Assignee. These refunds were issued in December 2016.

      Any backer who believes that he or she has not yet received a refund for any unrewarded product(s), or has any other question related to the Pebble Kickstarter refund program, should send an email to the Assignee atkickstarter@pebble.com, and include the following information:

      · Your full name;
      · The original email associated with the account used to make the pledge; your current/active email address, if different;
      · Your full mailing address; and,
      · Explanation and logic pertaining to your refund claim for the unrewarded product(s)

      Please note that additional information in accordance with the Assignment proof of claim process may be required by the Assignee to review your claim. Upon submitting an email to kickstarter@pebble.com, Assignee will provide any such additional and necessary forms and instructions. The deadline for submitting a claim is June 5, 2017, i.e. 180 days from the date of the Assignment, as stipulated under California law.

      On behalf of the Pebble organization, your loyal support of the Pebble community and brand is appreciated.

      Sincerely,
      Ricardo M and the Fitbit Team

    8. Missing avatar

      Stéphane Dewarrat on May 17

      I've sent an email to Kickstarter the 28th of March, no answer. The fraud is not only from Pebble, but also from Kickstarter. They have to publish an information about the status of this fraud. Else if it is not their and explain why they tax their custumers and how they use these benefit.
      I understand cleary that Kickstarter campaigns are not pre-sales. I can understand that a project can suddenly stop because of bankrupt for example. But when a compagny is sold and the pledges are not taken, the vendor make a kind of fraud of my point of view. I'm waiting of a clear information from Kickstater, that inform any backers of this campaign.

    9. Missing avatar

      Hj Kamarul Ridzuan Hj Ismail on May 7

      No refunds so far. This is a complete fraud, can't believe they got away with this.

    10. Missing avatar

      Alberto Ruiz on May 6

      Que tengo que hacer para recuperar mi dinero ???��
      A quien tengo que reclamar ????
      Còmoes que todav me mandan informacion de o tros productos i no pagan lo que deben???

    11. Missing avatar

      Daniel Murphy on May 5

      still no refund. I am upset and cheated

    12. Ong Pei Pei on May 4

      I only receive the refund for pebble core. The watch was shown stuck at dunno where in US for almost a year and i still have not received the watch and kickstarter is not taking responsibility to help us get the refund back!

    13. Missing avatar

      gomel on May 4

      I have not receive any refund and the watch, please help!
      Backer #27,915

    14. Daniel Engelhardt on April 28

      I also havn't received my refund. Pebble owes me about 200 Dollars! That is catastrophic und really bad for such a "reputable" company. And fitbit and kickstarterdo nothing about it! REALLY SAD, I'm really DISSAPOINTED from all!

    15. Diogo Melo on April 28

      The Twitter user @ConLuegering created first draft of a Pebble #NoRefund #FAQ doc & questionnaire for affected people.

    16. Richard Holt on April 27

      No refund, no response to messages.

      Shameful.

      Backer #67,830

    17. Rapha
      Superbacker
      on April 27

      I asked Fitbit and they wrote:
      "Hi, thanks for reaching out. Fitbit acquired certain assets such as intellectual property and key personnel but did not take ownership of Pebble smart watches. Kickstarter was in charge of distributing refunds for the campaign. If you haven't received your refund, we recommend reaching out to them for more information."

      Maybe we can get it

    18. 薛浩然 on April 26

      I have not receive any refund and the watch, please help!
      I have not receive any refund and the watch, please help!
      I have not receive any refund and the watch, please help!
      I have not receive any refund and the watch, please help!
      I have not receive any refund and the watch, please help!

    19. Missing avatar

      odinksana on April 25

      I have not receive any refund and the watch, please help!

    20. Missing avatar

      Oleksandr Cherednychenko on April 22

      #####################################################
      @all Pebble backers, who did not receive a refund:
      #####################################################

      A guy from Germany (https://www.twitter.com/ConLuegering ) also supported Pebble and did not receive a pebble nor any refund. He has written a document with the basic details about this campaign, potential solutions on how to get your refund and has set up a questionnaire for all backers for statistics, he regularly posts on his twitter channel.

      He cannot post this information to the Kickstarter comments section anymore, since he is no longer a backer and received his refund (If you are not a backer, you cannot post comments here).

      This is the link to the document which states history of the campaign, the takeover from Fitbit and actions to take for (hopefully) getting a refund: https://goo.gl/AmlWGB18 .
      This link will lead you to the questionnaire (might take 5-8 minutes of your time): https://goo.gl/forms/zZLy6plVDbEDmUPo129
      All questions in the questionnaire are optional. He does not ask for confidential data or private data (except the city/state you live in).

      #####################################################
      Please read, share, provide feedback and participate!
      #####################################################

    21. Raymond Chia
      Superbacker
      on April 16

      Sad to say, I have written off this. I am not expecting any refunds or product. I understand Kickstarter is only a monitoring party and have limited say in how the creators use the money from us.

      However, I could have wished that Kickstarter would do a check of the creator esp when the amount funded was over USD10m. As for Pebble, let just hope that the creators does not do this again and 'con' the public.

    22. Missing avatar

      Oscar on April 16

      I have not receive any refund and the watch, please help!

    23. Haroon Ur Rashid on April 14

      I was not expecting this from Pebble. I too have not received neither the watch nor the refund. And what efforts i did in contacting them were all in vain. Please can someone guide me in the right direction.

    24. David Tortorici on April 13

      @koonohr I've been thinking the same checking in reading comments and can't believe people still waiting for refunds I was a lucky one to have received my pebble 2 and it's been working great since I got it.

    25. Missing avatar

      koonohr on April 13

      @Alicia Beltran Castañeda
      I received Pebble 2 in November 2016, and got a refund for canceled 2 items, Time 2 + All-New Pebble Core in January 2017.
      Pebble Team took $45 for shipping of Pebble 2 even though Pebble Team said $45 would be the shipping fee for 3 items.
      I can't believe that there are people who haven't received their rewards and refunds.
      Pebble Team is definitely unfaithful.
      People who were deceived should leave as many comments as possible here.

    26. Ujwal Puri on April 13

      I haven't received any refund as yet??? Can we sue this company and bring this company to shame in public worldwide.

    27. Kwek Han Siong on April 12

      I didn't realise the comment is ongoing with refund issue.

      This is quite irritating that I was one of them who didn't get the one of the watch and didn't get the full amount too.

      Please email and and don't expect me to check this comment update please.

    28. Alex Skog on April 11

      I really cant afford to be out $400 for 2 pebble time2s. Where is the money Lebowski?!? Bunny said you are good for it!!

    29. Missing avatar

      Alicia Beltran Castañeda on April 11

      @Koonohr how did you do to get hte products. I didnt get my order or my money back.

    30. Missing avatar

      koonohr on April 11

      My pledge was total $382,
      $337 was for 3 items, which are Pebble 2, Time 2 + All-New Pebble Core.
      Shipping fee was $45 for these 3 items.
      I received only Pebble 2 and $45 was charged as the shipping fee for only one item.
      Pebble team should refund $30.
      Pebble team is not right.

    31. Missing avatar

      Massimo on April 9

      Per i backers Italiani: farò segnalazione ad Altroconsumo (https://www.altroconsumo.it/) per ottenere quel che mi spetta. Fatelo anche voi per segnalare questi truffatori.

    32. Goh Ang Keong on April 5

      April is coming and I still haven't got my refund yet, this company is a fraud I am super mad.

    33. Carmen Liu on April 3

      No response and no refund. Nice..very nice Pebble!!!

    34. Missing avatar

      Daniel Murphy on April 3

      no refund recieved

    35. Missing avatar

      Tetze Hamano on April 2

      Anyone got refund?

    36. Missing avatar

      Wesley Azzuolo on April 2

      I knew it was gone, when they died

    37. Will Purba on March 30

      Yeah. Still no refund yet and it's almost April 2017!

    38. Missing avatar

      Dohoo Kim on March 30

      I just received a reply for my support ticket from Kickstarter Support:

      "While we're disheartened that they have not yet updated backers on the status of their project, we're unable to force them to do so — it's the creator's responsibility to communicate and complete the project as promised."

      Isn't it the most tragic ending of old Kickstarter Hipster - International dine-and-dash!

      So... Is that "Proof of Claim" also eligible for non-US citizen?

    39. Raymond Chan on March 30

      April is coming and I still haven't got my refund yet, this company is a fraud I am super mad.

    40. Constantin Lügering on March 28

      @All: Thanks for participating in the questionnaire! Until now we have 78 people documented now... more than 8000 $ money, which has not been refunded. More information and some graphs at my Twitter Feed at: https://twitter.com/ConLuegering/status/846455214764969984

      Please keep sharing the questionnaire, maybe it will have an impact on Fitbit/Kickstarter/Pebble.

    41. Georges-F. Hayet on March 27

      It's time to look ahead, I still love my Pebble... but it's time for ZeTime from MyKronoz for me! Hope a longer future for them. Bye Pebble world...

    42. Anthony Ong on March 27

      This my First time and last time for this Products pebble & Fitbit ......founding in cheating . Pebble screw up. Fitbit not doing anything about this issue . Not supporting Fitbit anymore. Hope they bankrupt like pebble. I won't recommend and not support Fitbit product or pebble product to all my singaporean ..... feel been cheated by pebble Fitbit company

    43. Anthony Ong on March 27

      Order being shipped on 1 Nov, 2016 -> NOT RECEIVED

      I did not receive my backed product “Pebble 2”.
      And I got no refund from Kickstarter / Pebble / Fitbit.
      I want my $114 back.

      I'm very disappointed of this Products

    44. Jena on March 27

      Okay all, I too haven't received the refund after backing 2x Pebble Time 2, this is what i've done so far:

      1. Lodged a chargeback with the bank and provided as much evidence I can. At this point, i'm unsure if I am even eligible for a chargeback since I've heard there's a cut off date.

      2. Contacted Fitbit again and again and again, they finally replied as such:
      Hi Jena,

      Thanks for confirming the information shown at the support page we provided.

      At this time, we may provide you with a link that will take you directly how to file a claim against Pebble so that you may receive further assistance on your refund. Please visit http://www.proofofclaims.com/PebbleTech/documents/ and download and print the documents provided here.

      Please be sure to follow the instructions from the PebbleTech-POC_Instructions.pdf to ensure that you have properly filled out the necessary fields in the
      PebbleTech-Proof_of_Claim.pdf. Once you have filled out the form, please proceed to sending the documents to the address below:

      Pebble Tech (assignment for the benefit of creditors), LLC
      P.O. Box 391600
      Mountain View, California 94039-1600
      United States
      +1 650 412-2521 Facsimile

      We hope this helps. Please let us know if you have any other questions or concerns.

      :: I will try filling out this form and sending it via mail and fax and i'll hope for the best, has anyone else had any luck with this?::

      3. Contacted Kickstarter and they gave the generic reply:
      Hi there,

      Gary here with Kickstarter Support - thanks for writing in. Beyond the original $119 refunded to your Visa ending in 2395 on 8/1/16, all eligible refunds have been processed, as outlined in the Pebble team's latest update.

      Since you wrote, we have reached out several times to the Pebble team to share backer feedback and encourage them to respond to the concerns raised by you and your fellow backers regarding their refund policy. It sounds like they are planning to address backer concerns, so we hope they will send a public update soon. Thank you for your patience and understanding in the meantime.

      Best,
      Gary

      4. Posted on this kickstarter comment section, their pebble support page, their facebook page as well.

      5. Helped fill out Constantin's survey.

      At this point, i'm not sure what else can be done. This is really poor form by Pebble.

    45. Missing avatar

      target on March 27

      I have NOT received the refund. Today is March 27th
      Pebble and Kickstarter have not gave me any reply.

    46. Constantin Lügering on March 23

      @Leandro: Thanks, happy to hear that. I hope that the document helps all of us for the refund process. Keep spreading the word, currently 72 people have provided information! :)
      @Bradley: Thanks for the information, I added Fitbits quote and the link to my document.

      @All: Did anyone fill out the Fitbit "proof of claim"-form I shared earlier? I did and I will bring it to the post office next week.

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