Frequently Asked Questions
VOORT is inspired by the Dutch phrase “Ga Zo Voort!” which means to go on or so forth. The brand is represented so as it capitalises on the character of Dutch design which is known to be bold, minimalistic and experimental. It too expresses the aspiration of the brand to carry forward vintage watch elements into a modern context.
This translation brings about the desire of the brand to deliver time pieces that are on the fore front of design and also reflects the capability to produce signature masterpieces.Last updated:
ONE is currently available in 8 variations:
Classic Silver, Classic Silver (Alter Ego), Space Black, Space Black (Alter Ego), Champagne Gold, Champagne Gold (Alter Ego), Rose Gold and Rose Gold (Alter Ego).
At the moment, NATO Straps are available in 6 colours (paired according to variation):
Dove Grey, Slate Black, Navy Blue, Royal Brown, Marsh Green and Merlot Red.
However, with enough support from backers, you will be able to choose from a variety of colours, patterns and textures in the future as different stretch goals get unlocked. So pledge today and help us inch a step closer to more options!Last updated:
Do not worry as we will be sending you a survey kit via email* after the Kickstarter campaign is over. In the survey, you can choose the style and colour that you prefer.
*Do enter an email which is frequently used so that you are able to receive the latest update on the campaign. For an efficient delivery, we kindly request that you provide a response within 2 weeks after the survey kit is sent to you. This is to ensure a smooth production. In the event where there is no response, we will help you to make a choice based on popular demand from the backers.Last updated:
ONE is designed to be water resistant up to 3ATM/30m/100ft. This means that it can resist moisture and is splash proof.
While possible, it is not recommended for you to take the watch for a swim or dive. This is so as excessive movement can potentially lead to depression of the watch button, thus allowing water to seep in.Last updated:
Shipping fees vary according to the region you are in. You will be informed of the fees during check out after you have made the reward selection.
On our end, we try our very best to lower the costs as much as possible so that the watch can be delivered at an affordable price.Last updated:
ONE spots a 42mm diameter and is 10mm thin. ONE had undergone many iterations before reaching this ideal size, so worry not for ONE is tailored to fit comfortably on both male and female wrists.
For your convenience, you can download the 2D, watch template here (https://www.dropbox.com/s/yq6941fkr4mdtm7/VOORT%20One%20watch%20template.pdf?dl=0) and match it against your wrist.Last updated:
At VOORT, we strive to offer quality timepieces by working with leading watch manufacturers to ensure high standards. As an expression of faith in our products, every ONE is covered by an exclusive 5 year international warranty which starts automatically once the product is shipped.
The 5 year international warranty does not cover:
(a) The life of the battery.
(b) Normal wear and tear and aging (e.g. scratched crystal; alteration of the colour and/or material of non-metallic straps and chains, such as leather, plastic, textile; peeling of the plating).
(c) Any damage on any part of the watch resulting from abnormal/ abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.), incorrect use of the watch and non-observance of the use directions provided by VOORT Studios.
(d) The VOORT watch handled by non-authorized persons (e.g. for battery replacement, services or repairs) or which undergoes alterations in its original condition beyond VOORT Studios’ control. Any further claim against VOORT Studios e.g. for damages additional to the above described guarantee is expressly excluded.Last updated:
In the unfortunate event where ONE arrives faulty*, you can easily make a one-to-one exchange by sending the package, with full content, back. A brand new watch, with a complimentary watch strap, will be sent back to your shipping address. Kindly drop us an email at firstname.lastname@example.org to notify us such that we can prepare for the exchange in advance.
*Watches are deemed faulty only under these conditions:
(a) Watch arrives with a dead battery
(b) Watch hands do not move when the time adjustment button is pressed as instructed.
(c) Manufacturing defects on watch case and/or glassLast updated:
Fret not as changing straps on ONE follows the same steps as how one would install a NATO strap on normal watches. Refer to the “Strap Installation” guide here (https://www.dropbox.com/s/0771af8jp62epiy/Setting%20Watch%20Strap-01.jpg?dl=0) for more information.Last updated:
Here is our answer: change away!
However, please take note that ONE works best with NATO straps that are 20mm wide and 1.2mm thin.Last updated:
Rest assure that you will not trigger the time feature accidentally as the adjustment button is designed to be flushed with the watch case. This means that unless a protruded object (like your finger) comes into contact with the button, time will not be adjusted under normal circumstances.Last updated:
12. What happens if I have over-pressed the time adjustment button, resulting in an incorrect time? Can it be reversed?
The nature of the Swiss K-62 Calibre is such that the movement is one directional, which means that it cannot be reversed. That being said, the button assembly has been structured such that a single push (under a second) moves the minute hand by 1 minute, granting you control over the setting with close precision.Last updated:
The funds raised during this campaign will be primarily used to fuel the first production run for the watches after the final tests (such as water resistance and lume intensity) for the current watch prototypes have concluded in January. The remaining funds will be channelled into shipping and logistics, the watch packaging and cover travel expenses to our overseas watch manufacturers.Last updated:
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