Frequently Asked Questions
Guys, here’s the deal -
As you know, so far everything we’ve manufactured has been sewn in NYC, of fabric made in Asia.
When it came to this project, we were focused on creating a better shirt. This meant sourcing both the right fabric, and a factory that could make it efficiently, economically with the high level of quality we need.
Frankly, if we made the shirt in the US, it would double the price, and make the cost to you over $200. Not a little more expensive, but double. And this is not something we could overcome. All this, while we have customers asking for products that do the same thing at lower prices so they can more easily afford them.
So we're making the shirt in China.
I know for some people, this may be a bump in the road. But we’re going to do this with the same level of quality and integrity as we do everything.Last updated:
If we don't offer your size, please email email@example.com or message us on Kickstarter.Last updated:
The Meridian Shirt is a blend of 98% Polyester and 2% Spandex. It has a visible weave – you can actually see the yarn. It’s a naturally, wrinkle-free, polyester no-iron-fabric. And we don’t use any formaldehyde, unlike many other wrinkle-free cotton shirts.
The fabric is breathable and antimicrobial, allowing you to wear it for days on end.Last updated:
The retail cost will be $125.Last updated:
It depends on how many we sell, and how much of our production is consumed by Kickstarter. We’ll keep you updated.Last updated:
A Medium shirt weighs approximately 11 oz.Last updated:
Yes, and for international backers, an understanding of additional fees are important. Fees are country dependent and we are unable to advise on the total cost of these fees for a pledge. Please contact your local customs office for additional details on fees for international orders.
The importing invoice will contain:
- The value of the product on Kickstarter
- The actual shipping cost
Exchanges are processed as new orders, and the authorities may attempt to charge you again for the exchange item(s). If this occurs, inquire locally on how to request a refund on prior fees.
Fees are a bummer, but are also a normal part of receiving a shipment overseas, that most backers are used to. It’s great when your package isn’t subject to them, but we won’t bend the law to try to get around them.Last updated:
In short, no.
When funding on Kickstarter, we’re soliciting your support to create something that doesn't yet exist.
We use your funds to bring the product to life for the first time. The tradeoff for this is you gain early access to our Meridian Shirt at a reduced price.
If you are looking for greater certainty, including the ability to return your shirt, we suggest waiting until the product is available for normal retail sale.Last updated:
If your Meridian Shirt doesn’t fit, we’re happy to process an exchange.
In short, you’ll reach out to our Customer Service department at firstname.lastname@example.org, and we’ll follow our normal exchange policy.
For a domestic exchange, shipping is free both ways within the US.
For an international exchange, shipping costs will match what we offer on Kickstarter. You are responsible for payment of shipping both ways. Please see FAQ on duty, taxes, and fees for important details.Last updated:
Yes, one pair of brass collar stays are included with each shirt.Last updated:
We designed a shirt that is easy to care for, and here’s what you do:
Machine wash warm with like colors (40 degrees C / 104 degrees F)
Do not use fabric softener or bleach
Tumble dry low and remove promptly
Cool iron, covering with a cloth
Do not dry cleanLast updated:
For quality control:
* We have produced over 50 samples to get the workmanship right before we sew thousands of shirts.
* The factory will conduct both inline (work in progress) and final inspection
* In addition, we have engaged a third party, a Japanese firm that will oversee additional inline and final inspection for the first run.
We are committed to maintaining our high level of quality in all of our production,Last updated:
Yes, you can order other products to consolidate shipping.
For US customers, anything in stock will ship immediately. For international, we will by default group the shipment.
We'll provide more details on how this will work in a later update.Last updated:
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