Risks and challenges
ABOUT WOOL & OAK
This is Wool & Oak’s third Kickstarter campaign. Our first two campaigns, “The World’s First Duffle Suitcase” and “The Leather Duffle Backpack 6-in-1 Set || Zip Pack Go”, were wildly successful, with over $2.5M raised in total pledges across all crowdfunding platforms. To date, our products have been delivered to thousands of happy backers in over 80 countries... and counting!
Wool & Oak has gained an extraordinary amount of knowledge from our previous crowdfunding experiences, as well as through our experience as an eCommerce brand. All of our learnings are continuously applied to further streamlining the entire experience for backers of our Duffle Backpack Sport campaign.
THE WOOL & OAK TEAM
Wool & Oak is a small team of experienced entrepreneurs.
Johnathan, co-Founder / CEO of Wool & Oak–along with being The DuffleBackpack Sport’s designer–is a fashion industry insider with deep connections to a network of global manufacturers and significant experience with industry supply chain and logistics management.
Johnathan’s fashion industry expertise covers design, technical design, and production development (to name but a few of his talents). He’s an award winning designer that's worked for some of the world’s foremost fashion houses, including Helmut Lang and Theory. The DuffleBackpack Sport Set is–literally–a designer travel set.
Gizem is Wool & Oak's co-Founder, Chief of Marketing & Creative Director. Gizem graduated from The Berlin School of Economics and Law. Her areas of expertise include marketing & brand strategy. Gizem brings unlimited creativity, a keen eye for details, innovative ideas, and creative insights to all things Wool & Oak.
Ryan is Wool & Oak’s COO. He is a seasoned entrepreneur with business management expertise across a diverse cross section of industries. He is responsible for ensuring our campaign, as well as our company's operations, run as efficiently as possible. Ryan earned his MBA at NYU Stern, and he also holds dual engineering degrees. He’s passionate about high quality, functional product design.
Aaron leads Wool & Oak’s customer experience and community engagement, along with supporting our marketing initiatives. Aaron graduated from Binghamton University with a degree in Psychology. He’s on the front line of Wool & Oak's customer support, and he always makes sure that no matter the question, comment, or concern, your experience with Wool & Oak will be a great one.
MANUFACTURING & FULFILLMENT PARTNERS
We have secured our manufacturers, shippers and fulfillment centers, all of whom are waiting for us to give them the green light! All of our partners have over 5 decades of experience. Our manufacturers are professional, precise and ethical.
Our freight forwarders move tons of product daily and they are ready for our business. We have partnered up with one of the industry's leading fulfillment center so our backers will get their Duffle Backpack Sport Sets in pristine condition and, and on time–no matter where in the world they’re headed.
POTENTIAL DELAYS & UNFORESEEN CIRCUMSTANCES
With all of this being said, we must note that unforeseen complications do occasionally arise. Natural disasters or accidents are unavoidable.
We’ve constructed our timelines with reasonable accommodations for unforeseen events, and The Duffle Backpack Sport will be insured throughout every step of its arrival to your doorstep.
Wool & Oak has a keen understanding of the fact that delays in the fashion industry are sometimes inevitable, so our anticipated delivery dates are conservative estimates. If all runs smoothly there is a chance you will receive your bag earlier than expected!
WOOL & OAK SHIPPING POLICIES
Domestic (USA) Shipments:
Most domestic shipments are sent through USPS, UPS, or FedEx. The exact service depends on the size and weight of your order and your location.
U.S. Delivery Times:
Handling time is generally 1-3 business days, and once shipped packages usually reach their destination in 2-5 business days.
Local Duties, Taxes, and Fees:
Some international backers will be subject to local customs import duties and taxes; these backers will be responsible for covering all of their local customs duties and taxes. In certain cases the prices of your rewards along with the cost of shipping may be included with the duties / taxes / fees assessed on your shipment.
Import duties and taxes are not covered by this Kickstarter campaign or by Wool & Oak, and furthermore Wool & Oak is not responsible for any customs, duties, taxes, or any other import-related fees associated with receiving your Wool & Oak order.
International Delivery Times:
Orders typically take 4-10 business days to reach international destinations; however, some shipments can take up to 3-4 weeks to reach certain destinations due to complexities associated with international shipping and local customs.
The Duffle Backpack Sport Sets you are seeing on this Kickstarter are considered final prototypes. They are very close to the finished product you’ll receive, but the design may be subject to final alterations and/or modifications based on Wool & Oak’s continued testing & refinement.
KICKSTARTER WARRANTY & RETURN POLICY
While all of our products include a warranty against any manufacturer defects, it is not our policy to offer refunds or returns on items received as Kickstarter rewards. We will consider exchanges only on a case-by-case basis.
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