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The Peloton Bike delivers live and on-demand indoor cycling classes to your home, while allowing competition & video chat with friends
The Peloton Bike delivers live and on-demand indoor cycling classes to your home, while allowing competition & video chat with friends
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297 backers pledged $307,332 to help bring this project to life.

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    1. Missing avatar

      Jason on June 9, 2014

      Anybody else get their water bottle holder, but not the instructions?

    2. Glenn Roberts on June 2, 2014

      Still no accessories....

    3. Glenn Roberts on March 10, 2014

      When are we going to get our accessories (if we were on the higher donor levels??).

    4. Scott Kuo on March 6, 2014

      Hi all,

      Is there a status on the bottle holder?

    5. Donn N. Ouye
      Superbacker
      on March 1, 2014

      Just got my bike!! Definitely worth the wait. Tried my first class. What a great bike. Even the installers were impressed. Thanks Peloton.

    6. Missing avatar

      Leo Chan on February 25, 2014

      Hi, I have yet to received my bike or any notification. I have sent a number of email to your support email adders but without any reply. It has been almost a month since I pay the shipping. Can you please advisor what's going on. I'm getting nervous with no reply from Peloton.

    7. Ryan Bardes on February 19, 2014

      I'm in Indianapolis. How do I update my contact information? What's our estimated time of arrival?

    8. Peloton Creator on February 11, 2014

      Joe. Congrats!

      1) Check out our Facebook page at https://www.facebook.com/PelotonCycle to interact. You can also view the quickly evolving http://support.pelotoncycle.com

      2) Yes! We have lots of plans to continue to stream a variety of ride content to your Peloton bike. We plan to launch a series of scenic rides very soon. So stay tuned for an update coming to your bike :)

      If you have any questions or feedback, feel free to reach out to us via email: support at pelotoncycle.com

    9. Joe Raleigh on February 11, 2014

      Received the bike on Friday and love it! I do have some questions though...

      1) Is there an online Peloton user community or forum?
      2) Are there any plans on offering video playback from famous trails/roads/scenic places? While I enjoy the classes, it would be fun to 'ride' around some exotic location.

    10. Missing avatar

      Andrew D on February 7, 2014

      Mine came today. Took my first ride and realized how out of shape I'm in! Great bike!

    11. Jonathan Ackerman on February 6, 2014

      I got mine today and did a class. It worked great!

    12. Donn N. Ouye
      Superbacker
      on February 6, 2014

      Any update on shipping to Hawaii? Still haven't heard from anyone.

    13. Missing avatar

      Sara Hoffart on February 4, 2014

      Just wanted to let everyone know that I absolutely love my bike, and the piece that was cracked was a super easy fix! It's so wonderful to be able to take a spinning class at anytime you want to do it!! Great bike!!

    14. Matthew Hooks on February 4, 2014

      Thanks for following up and for the info, Tom. Looks like it should be coming sometime this week. :)

    15. Peloton Creator on February 4, 2014

      Matthew, we've had a few issues with UPS Freight (who is the backbone of our shipping system). They have been slow to get Peloton bikes to a number of locations around the country. We rely on UPS Freight trucking to get Peloton bikes delivered safely to partner distribution centers around the country where our local logistics teams pickup and manage the final, in-home delivery and setup to you. We have been working around the clock with the UPS Freight Urgent Services division to help clarify the term "Urgent" and find ways to smooth out this process.

      I have confirmation from UPS Freight that your bike is now ready for pickup by Peloton's uniformed delivery service from our Austin distribution center. I will be in touch with you on the side to followup with more detail.

      To all: we want nothing more than to get Peloton bikes in your homes. And it's been wonderful to talk to all the folks around the country that do have bikes and are loving the experience. We share your frustration with this process and thank you for hanging with us through this process. And, while our logistics management has left some of you frustrated, we know that the Peloton bike and experience will blow you away.

      Tom Cortese, COO
      Peloton

    16. Matthew Hooks on February 3, 2014

      I got a call on Friday to ask when I'm available for delivery. Today when I spoke to the delivery company they said that their people weren't able to pickup my bike from UPS and that they don't even know where the bike is. They weren't able to give me any sort of timeframe or tracking number so what started as a delivery today or tomorrow is now indefinite and who knows when the bike will come.

    17. Missing avatar

      Jennifer Acevedo on February 3, 2014

      Totally worth the wait! Got mine today and took my first class. Best thing ever!

    18. Missing avatar

      Sean Cunningham on February 3, 2014

      Call me a liar... Got a call from Peloton, while not a confirmation of delivery it was just good to know what is happening. Hoping for better news in the coming days.

    19. Missing avatar

      Sean Cunningham on February 3, 2014

      Sorry to hear that Glenn! I was envious to hear folks much further away than I had received their calls and delivery was happening. I hope no one else experiences that. I'm still waiting for a call and I'm guessing no one from Peloton is brave enough to call me directly despite asking many times. Shipping is typically far more deterministic and trackable from my experience. Not sure what company they have used, can anyone comment on the name of the company?

    20. Glenn Roberts on February 3, 2014

      This disaster of a delivery process continues. I thought i was going to get my bike today. The delivery guy showed up here in Austin, TX with a bike....that is NOT a Peloton. He called back the local UPS freight place (guess this is where it came in to), and they can't find my bike. Go figure..crummy since I took off from work to deal with this.

    21. Missing avatar

      Sean Cunningham on February 1, 2014

      Seems the roads and phone lines to North Carolina are still blocked. Maybe the trucks took the northern route via California before they head to the Southeast.

      A least someone at Peloton said my bike had been picked up last Monday. Just confused that the 8 hour trip to NC is taking over 100 hours. Still no call. What an strange delivery process, I've never experienced something so oddly not customer friendly.

      Anyway, counting the days till I hear something just not sure if that will be 1, 2,5, or 20 days more.

    22. Kent Quirk on January 31, 2014

      I must confess that I wasn't sure it would actually happen -- but I got a call an hour ago and happened to be working from home today, so the guys are outside right now (California) assembling it before they bring it in. Yay!

    23. Missing avatar

      Jennifer Acevedo on January 31, 2014

      Got a call today (California) Wooo hooooo! Bike is being delivered on Monday morning! Can't wait!!

    24. Missing avatar

      Andrew D on January 31, 2014

      In Ohio and got my call today. Should be delivered early next week!

    25. Missing avatar

      Jennifer Acevedo on January 31, 2014

      Sounds like bikes are making its way to the West Coast. Finally! I haven't received a call yet (in CA) but hopefully today I will! Customer service has been really great and I really can't wait to get riding.

    26. Glenn Roberts on January 30, 2014

      I just got my call. I'm in the Austin, TX area. My bike will be delivered on Monday!

    27. Missing avatar

      Jason on January 29, 2014

      I'm in Northern VA (DC metro) and got called today. Also, I had written to Peloton about the water bottle situation and just got a response. They'll be sending out an e-mail next week with the details, but the gist is that they made a last minute change to the design of the holder and all backers will receive it once they're finished.

    28. Glenn Roberts on January 29, 2014

      Anyone outside of the NYC area get a call yet? Only two days left in January..and still no call here.

    29. Peloton Creator on January 29, 2014

      Sara, glad you are a fan. And glad we got to chat on the phone. The small plastic part that came cracked is being replaced and is entirely cosmetic.

    30. Missing avatar

      Sara Hoffart on January 29, 2014

      I absolutely love my bike and being able to take classes at any time is very beneficial.

      I also was wondering about where to place my water bottle... Makes it very hard to drink during class.

      Also, I hate typing in my username each time as well. Also, would love to be able to delete rides that I actually did not do. Is there an area to discuss software??

      My bike did come with a crack, and I sent them photos. It doesn't effect the bike so far, but I'm worried it might become a problem later. I'm still waiting to hear back from them.

    31. Missing avatar

      Andrew D on January 28, 2014

      Email from Peloton today said kickstarter backers delivery would be in January. Only a few more days...

    32. Missing avatar

      Jennifer Acevedo on January 28, 2014

      Anyone in California get a call to schedule delivery??

    33. Missing avatar

      Jason on January 28, 2014

      @Scott There's a cage in the pictures on Kickstarter, but not in pictures on the pelotoncycle.com site. I wonder if they plan on selling it later, maybe with their bottle. Regardless, pretty major oversight not to include some sort of holder with the bike.

    34. Scott Kuo on January 27, 2014

      in NYC,
      Got the bike, quality is great, the touch and feel is very nice. Like the seat, super quiet and great resistance feel.

      But where do I put the water bottle? And is there place to make suggestions for the software. Need a remember me for the login or list users? It a pain to type my long username and long password each time.

    35. Missing avatar

      Sean Cunningham on January 24, 2014

      Wow, someone received a bike. There is hope after all. I'm in North Carolina. I'm guessing I'll get mine in the summer after the long winter and snow has cleared the mountain passes for the horse drawn carriage delivery service.

      I think the telegraph poles are down somewhere in Virginia which explains why I haven't received my telegraph.

      Honestly, the shipping excuses are pretty bad.

      But still finding the smallest of encouragement knowing that at least one person received their bike. I presume he/she is in NYC.

    36. Missing avatar

      Sara Hoffart on January 23, 2014

      I'm so glad to hear that you love your bike! I'm still waiting for a call about my delivery for tomorrow (living in NY).

    37. Missing avatar

      Andrew D on January 23, 2014

      How far are you from NY? I'm in Ohio and haven't heard anything yet.

    38. Missing avatar

      Anthony Gerone on January 23, 2014

      Just got my bike delivered today! Delivery guys were great! 10mins after they left I logged in and took my first class... It's everything you could hope for!!! Looks good and rides great! Worth the wait!!

    39. Missing avatar

      Sara Hoffart on January 22, 2014

      I got a call from someone this past Saturday, and he told me that he would be delivering my bike this Friday, but would call again with a time. I haven't gotten a call back from him yet, but I'll let everyone know once I get my bike.

    40. Missing avatar

      Sean Cunningham on January 21, 2014

      I contact Peloton via the support email and was told that I would receive a call be the end of the day. That was yesterday (1/20/14) - still waiting :( Seems like a pretty crap shipping company for $250.

    41. Missing avatar

      Andrew D on January 20, 2014

      I sent them an email on the 14th asking for an update and haven't received a response.

    42. Glenn Roberts on January 20, 2014

      @Jason - I was told on the 15th that my bike had cleared customs and that I would receive a call by Friday or the end of the week. Definitely did not receive a call.

    43. Missing avatar

      Jason on January 20, 2014

      Has anyone contacted customer support to see if the bikes have actually left the warehouse yet? I wonder if there's been another delay.

    44. Scott Kuo on January 17, 2014

      I guess the shipping company is very slow. Got no call either. And I am in NY

    45. Glenn Roberts on January 16, 2014

      No call for me yet either. I did find out through support that the shoes will come in during mid-February.

    46. Missing avatar

      Sean Cunningham on January 15, 2014

      Still waiting too...

      I bought some Shimano Pedals with SPD clips. Was surprised by the Look clips, not sure if there is a benefit over SPDs but certainly different from every other Spin Bike I've used. The good news is that I have shoes I really like, the bad was they are relatively new and SPD so I'll keep the shoes and swap the pedals.

      No idea if Peloton will ever ship the Shoes they had originally hinted at but given they won't be ready for day 1, I had to make a decision.

      In the meantime, I'm hoping the calls come in this week. The original revised date was to ship the week of Jan 6th and at this rate I'm just hoping for arrival before Feb.

    47. Missing avatar

      Sara Hoffart on January 15, 2014

      Has anyone gotten a call yet?

    48. Missing avatar

      Jason on January 14, 2014

      They've been saying it was Look since the beginning. The good news is that the bike comes with the cleats, so hopefully you have shoes that are compatible. Worst case, you can replace the pedals, but that's extra $$.

    49. Kent Quirk on January 14, 2014

      Got the latest email...still no call. Also -- Look pedals? That's like the one kind of cleat I don't own. I assumed we'd either get SPDs like every other spinning bike I've ever used, or if we were lucky be given an option to choose.

    50. Missing avatar

      Sara Hoffart on January 12, 2014

      I'm still waiting too, but I think they said it will take 10 days before we will get a call.

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