Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
The movie was really worth it and I'm glad it got made. So don't hate Veronica Mars. Actors and staff did a really good and truthful to the serie job.
The issue is how the campaign and rewards were handled, this could've been done a lot better and there are not excuses about that.
Unfortunately this could put in jeopardy a lot of future project because who will now trust movie projects with some major behind them?
I emailed about the video message I'm missing and they said they would all be going out next week. I requested one from Tina, and apparently she was one of the last to record.
Apparently I gave all of that money for the honor of having given the money, because I received exactly none of the things I was supposed to receive, and the film never showed anywhere near where I live, so I couldn't even go to see it at the theater. I don't have a ton of money lying about, and giving that much was a sacrifice. For nothing. Missed the bullcrap June 1 deadline because of family illness and work, so apparently I'm just screwed. Eff this project, and eff this disorganized team of jerkwads. Never thought anyone could make me hate Veronica Mars. Congrats, A-holes, you did it. I wish I'd never given to this rip-off campaign.
Anyone still waiting on their rewards? I have a video message I'm still waiting to hear back on, and it appears they've closed up shop...what's the best way to reach support at this point?
I think we all should fund the Reading Rainbow project it's worthy cause.
Just got my bluray + dvd. Again, this is the work ks campain I ever backed, from the backer care point of view. Just screwed over and over. First the digital download fiasco. Then the limited post release support (really, 1 june as a limit, when you ship the dvds in may?).
Dvd and bluray was shipped with an insufficient packaging, something noone in the business should do (a wrapper envelope with not protection). To that we could add that the dvd and bluray cases are the lightest I ever saw, you can actually feel the disc touching the cover. So obviously not suite to be shipped with a pratically not existent protection. My dvd case obviously broke, the bluray managed to stay intact.
Damage apart, the quality of the disc itself is not that great. The menu is horrible and hard to navigate. It's not a matter of design but usability (you can hardly see what menu item you have selected due to the color choice).
Dvd and bluray has italian cover. I'm italian but I never asket for a regional cover and I consider this an unwanted behavior. Also, the bluray doesn't have italian language in either text or audio even though the cover is in italian. I don't see the point in that. Dvd instead has both subtitles and audio in italian (we haven't had a theater release of the movie). Is it too difficult to use the same audio tracks for both dvd and bluray?
I don't plan on watching the movie in italian, but I would like to see a little more coherence in this rewards.
I'm glad the movie was done, but you did all in your power to do the worst possible job in fulfilling backers' rewards.
Guys-I think Reading Rainbow is going to beat our records. But it's a very worthy project.
I got the replacement DVD for the one damaged in the mail. Thank you.
I have yet to receive my refund for purchasing Veronica Mars from iTunes after having sent a copy of my receipt pursuant to their instructions over 2 months ago (March 17) nor have I received a reply for any of my emails sent to "customer support" (March 25, May 7). Now I find out they'll no longer process refunds or provide customer support after June 1st...I understand that it takes time to process refunds but it's been OVER 2 months and no reply. It's getting ridiculous.
I just received my VM T-shirt!! I love it so much~~ thank you guys for being prompt in your responses and delivering on your promises even when the error was not on your end but with the postal system. You guys ROCK.
Now it looks like a joke, but they havn't recieved my 4:th e-mail either :-)
So they gave me another e-mail address to send it to.
I hope it will work this time. ;-)
Hi backers :) My name is Stephanie, I'm a media student at the University of Technology in Sydney, Australia and I'm writing a research paper on audience participation and its influence on media content. I have created a survey based on the Veronica Mars Kickstarter campaign and it would be amazing if anyone could complete it. It takes 3 minutes max and is completely anonymous. Thank you!
So i finaly got a answer from support.
Just sent them a e-mail for the 4:th time, hope they get this one :-)
So I just finished listening to the Audiobook version of the book (narrated by Kristen), and I really have to say I was blown away by how good it was.
I'm now getting a bit annoyed.
I have written firstname.lastname@example.org 3 times in the past 2 months and no one even bothered to give me a answer. It seems they don't give a shit now when the
movie is out and all the money is counted.
Not sure if anyone else mentioned this but netflix is now carrying the first 3 seasons of VM in Canada...
Still missing my BD copy of the movie. I have emailed email@example.com but heard nothing. Has anyone else gotten a response if they've had trouble with a missing component from their pledge?
If anyone is having problems with their dvd's being sent to the wrong address, just e-mail DHL or whoever is delivering your dvd. I'm in the UK and got it redirected way quicker than trying to e-mail customer services.
Not happy - I have just learnt my DVD was sent to the wrong address in Australia (even though my address was changed before the T-shirts were sent out - and they were sent to my correct address).
Received my BD / DVD today! Thank you, Rob and team.
Still can't ( legally ) get hold of the eBook / audiobook of the novel in the UK, hope that isn't an indication of the interest of that Rob now has for this project ( Rob's co-author, so he would have been party to the negotiations regarding the various releases ). Oh, well, I can only try so hard to do my part....
Purchase the movie on whatever service works for you, and email the receipt to firstname.lastname@example.org
Who do we email to get our digital version in a different format? I have an Amazon Fire TV and there is no VUDU/Flixster/Ultra Violet app...
Today is a great day.
Today, the whole collection on VM is realeased in the UK for the first time, and it's arrived today, along with my Kickstarter DVD/Blu-ray, and while I'm writing this, I'm currently watching the documentary.
Thanks to Rob, Kristen and the rest of the VM team for all their hard work, and thanks to the other 91.584 backers. We couldn't have done it without each other.
Just one thing we all now just want to know...When do we start the sequel?
I'm also from Australia. I received my DVD today to finalise my involvement in this exciting venture we've all been on.
A wonderful outcome from such dedicated fans..
And a big thanks to Rob, Kristen and all the VMars team, we've had a ball. I know I have :)
I'm in the $100 tier (Australia) and received my Blu-ray/DVD 'combo' today (actually individually packaged Blu-ray & DVD, but who cares?).
To those interested: it's the Australian retail version (has huge standard Australian rating logos), DVD specifies region 4 (bluray doesn't specify).
Oddly, the DVD states 103min where the blu-ray states 107min; both have the kickstarter feature on (DVD says its an hour long, blu-ray doesn't specify; but it may have an additional featurette as wording is different).
So that's me done, thanks for playing fellow kickstarter marshmallows! :-)
I received my DVD/Blu-Ray combo today and was just wondering why the bonus features from the Blu-Ray aren't included on the DVD (are they hidden?). I don't have any other issues with it, I just would have liked to have known that most of the bonus features only seem to be available on the Blu-Ray, as I don't (currently) have a Blu-Ray player. Overall I was quite pleased with the VM kickstarter (even with the problems with downloading).
Hey Marshmallows! I just found a KS today for another TV show that was cancelled too soon. It ends in just 3 days and they have hit their mark for 1.5 Million already. Just thought I would put it out there
I still haven't received a pdf copy of the script despite emailing the customer service team. How difficult is it to email that bloody thing?
Okay thanks, I must have missed that.
@Klaus Hoefling in update #96 is mention for Germany/Austria Customer Support will help up till Augusts 15, 2014 for DVD/Blu Ray
So, if you are a backer from Germany/Austria you have to wait for July to get the DVD/Blu Ray, and if it gets lost in the mail, you are screwed because "After June 1, we won’t be able to help with unclaimed rewards, offer replacements, or issue any additional refunds" ? That does not sound good.
Got my Bluray/DVD combo yesterday, the only problem now is when i got my Poster most of one side was ripped. When they put the poster in the tube it was not pushed in enough so when the plastic cap was mounted it ruined the poster.
I have e-maild customer support twice without any answer.
So now i have a poster that i was going to frame but bacause it's ruined i will not spend the money on framing it would look terrible.
I moved during the last year and the DVD was sent to my old address. So far no luck on reaching new tenant at my old place, so I emailed customer service, but they said that couldn't find my pledge with my email. I haven't changed it since I pledged last year...anyone else having similar issue? i'm excited to get the DVD!
Anyone know what the digital sales have amounted to yet? Just curious to know.
Anyone in the Blu-Ray reward tier accidentally receive just the standard DVD instead?
Rob, I just received the DVD and have already gotten the rest of my pledge items, have seen the movie on the big screen and loved all of it. But I just wanted to say for someone doing their first Kickstarter project you knocked it out of the park. I have backed over 100 projects with varied results but the items aside you could give classes in cloud funding. I know a lot of people get upset with time delays but I have done enough of these to realize you just have to be patient, but what most people that create projects don't realize is that people would complain less if they just did a better job of keeping the backers in the loop. To that end NO one can complain about your communication, at just under 100 Updates (and detailed updates to boot) you have been so above board that it is amazing and unheard of. So many project creators complain about how they don't have the time to comment but I can't imagine anyone being more busy than you have been with writing a movie, directing a movie, editing a movie, writing a book (which I also bought on the kindle and audible) doing a pilot for another show. I don't know when you sleep but you still managed to run the best Kickstarter I have ever been a part of. Thank you for that and best of luck with everything else you choose to do from here on out. Do they have a Kickstarter Hall of Fame, hmm I should check into that...
I wanted to thank the whole team for their amazing work on this project. I received my signed poster, and couldn't be happier about it. I put it in a big frame and displayed it in the center of my living room so that my many friends can admire it and also that it makes a little more publicity for the movie. :-)
Thanks so so much to all of you who spend many hours signing the posters for us. You made a very nice gift to us.
I received the dvd yesterday (Belgium), experienced no problems whatsoever. I too would like to add my thanks for a very well run kickstarter campaign. I am so glad I took the plunge to back it. The experience was great and the end result, the movie itself, was glorious as well. You have turned me into an even bigger Veronica Mars fan.
I have received all my rewards.
I do not have any problems. I just want to say that I very much enjoyed this whole process. The hour long special that came with the movie DVD was very interesting and enjoyable. The movie itself was wonderful and of course made in a way that will allow more and more sequels, or a TV series, or whatever can be created. I hope to see much more of the cast of this movie picking up where the movie ended. thank you for all of your very hard work.
I'm in Australia and I got my shipping notice yesterday.
I'm just wondering if anyone on here has had any response about problems with their DVD/ Blu-ray being posted to wrong places or not being able to change their address etc??
No heads up before the DVD shipped? I got the confirmation email but it is for the wrong address. USPS shows it as delivered 5/2/14. I hope they enjoy my old apartment and my new Veronica Mars DVD :(
I've gotten a shipping notice for every reward, including my Blu-Ray.
Would have been nice to alert us of the shipment beforehand. Some of us have moved. Not sure where mine will end up, right now it seems to be lost in the system.
Haven't received a shipping notice yet (in Australia) and today at work I sold a copy of the movie. Seems you're only thinking about the money now instead of looking after your backers. Unfortunately this is not uncommon for Kickstarter projects.
Anyone from Australia got a shipping notice for their blu-Ray $100 pledge?
Let us know if commentaries ever start popping up.
Blu-Ray/DVD arrived in the mail today! Just about to watch it! -Mike