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I am pushing for a resolution within the next couple of weeks. Thank u
Alan, can you at least give us an estimate as to when we would expect everything to be resolved?
Like Daniel said, it has been 3 years......
Daniel - We have had one final legal hurdle to clear and once we do we will be able to satisfy all shipments and requests for refunds. I did try and get your refund processed and thought it had been prior to this issue surfacing. So my apologies for that mis-information. If you feel like you need to take legal action there is nothing I can do. But once we have the current issue resolved we will be taking care of everyone right away. I would go into details but until the legal matter is resolved I am not allowed to by law to do so.
Alan Cole, you've had my money for three years.
Despite what you keep saying, you are still keeping my money.
Do I need to take you to court to get my money refunded?
An honest person would reply to this matter,
but you're being awfully quiet about this problem.
When are you going to give me back my $3,500?????
No, Alan. You have not refunded my money to me.
I want my money back, Alan.
Well Alan Cole, I still have not received anything back from you.
If what you say is true, then you shouldn't have any problem with providing me with the transaction details.
Please show me where you refunded my money.
It would be real nice of you to settle this matter.
All chargeback refunds have now been processed. You should check with your card issuing bank.
You owe me $3,500 Alan Cole.
Your continued silence on this matter makes you seem as though you just plan to steal my money from me?
Please do something to resolve this matter.
Alan Cole, when are you going to send me my $3,500 refund?
It's been a month now since you said you'd send me an email, and it's quite obvious that you aren't going to do that.
So then, I'll quit expecting it, and how about you quit using that for an excuse for not refunding my money?
Let's go back to waiting for you to refund my money via PayPal, ok?
But, you probably have more excuses...
Alan, you said you would email me proof of your excuse for not refunding my money that you owe to me. THREE WEEKS AGO!
You always have excuses. But from your backer's point of view, you haven't been able to prove anything to us yet.
You haven't shown us any type of proof that these bicycles even exist. But we're supposed to just keep believing whatever you say?
And you can't send an email for THREE WEEKS????
Alan, what's keeping you from emailing?
Samuel - When I took back the company after selling it and having it driven into the ground, in hindsight I should have scrapped this project and started over. When we finally got a full assessment of where this project was it was a nightmare. Bikes that were ready to ship once the sale went through were damaged, key parts sold or thrown away, etc. Each bike had to be stripped down and started from ground zero. Parts had to be remade with new suppliers because old relationships had been trashed, and on and on. We are turning the corner and have complete bikes starting to be inventoried and the next step is packaging and shipping. We will get them out the door very soon. But one thing I wouldn't do is ship an inferior product after this ridiculously long wait. You guys deserve better than that. I will be back to everyone shortly and with some luck you can all salvage this riding season. Thank you.
Alan, what's keeping you from delivering? Can you please give us an update?
Alan, you said you would email me a copy of the transaction, that you claim exists, back on May 5th. This makes you seem to be not believable.
How about you quit with all your excuses and simply refund the money that you know you owe to me?
PayPal will work fine for me. Do you think you can accomplish that soon?
No Alan, the transaction does not exist, that is why you can not send me a copy of it.
It does not take over two weeks to send an email.
You just do not want to refund my $3,500, isn't that the real problem here?
The transaction (chargeback) does exist - I have seen it. And I was copied on the email to you. I will forward it to you.
Alan, you said you were going to send me an email a WEEK ago.
You cannot send me a copy of a transaction that does not exist.
You can quit with all your excuses, and send me my refund now, via PayPal.
Or do you have a new excuse?
It's been two days now, and you have not emailed me.
Why am I not surprised?
Your definition of "shortly" must be much different than mine.
Once again, what you say does not become the truth.
But, like always, it's somebody else's fault than your's Alan.
Do you think you can get "the person" to do what you say you've asked them to do?
Or, maybe there is no such refund transaction for you to send me a copy of it?
I asked the person that handles our accounting and credit card processing to send it to you. You should see it shortly.
I am eagerly waiting to receive this email from you containing the 'alleged' evidence you claim to have.
How long does it take to receive an email nowadays?
No, I am saying that once you initiate a chargeback, I can no longer issue a refund. It needs to go thru its normal course with the bank handling the chargeback
my email is the same as always.
And no Alan, there was not ever a chargeback done for the $3,500 that you owe to me still.
So, now you're trying to claim that you don't owe me any money?
If your email is still the same I will have someone here send you a copy.
I am not answering you because there was a chargeback given to us that was associated with your transaction.
I must be asking questions that you do not want to give answers to.
If you don't have any money, then you should just say so, Alan.
Alan, are you still trying to figure out that you have NOT paid me back the $3,500 that you owe to me?
How many bicycles have you shipped out so far? None?
Alan, I can gladly provide to you my specific transaction numbers and dates, from Amazon Payments. To you...
Then you "can match the transactions to the respective party."
Would that that help you to figure out that you still owe me my $3,500 refund?
What is your hangup? Get it done!
Ok, I'll check back with you again tomorrow.
Hope you're not planning on spending the next two years trying to figure out whether you owe me money or not.
Unfortunately you telling me the numbers on your card is not the same as us making sure we have proper records of all transactions. We are working on it.
No Alan, I did not submit a request to my credit card company.
No Alan, I was not issued a refund.
So then, you're worried that I'm trying to get paid twice from you?
Well, that sounds like it's just some more excuses from you.
It's just a simple refund, how difficult is that to accomplish?
The last four numbers of my card is 4375, that's me.
Just pay me back the money that belongs to me, you've had it for far too long now.
I am sorting through chargebacks/refunds. It does appear that at one point you may have submitted a request to your credit card company - it is hard for us to tell from the info we received as it only shows amounts and last four digits of credit cards. I have asked for details from our merchant processor so I can match the transactions to the respective party. If it shows that you were not issued the funds we will process your refund.
Alan, do you still have any more reasons for not paying me my $3,500 that you know you owe to me?
Daniel - I have been out of the office for personal reasons but will follow up to confirm what you are saying today. Thank you.
No Alan, I don't think you'll find that anything's been processed.
And I'm still waiting for my $3,500 refund from you.
Would today be a good day for you to get that done?
Not quiet - just busy cleaning up messes Daniel. I was told you had submitted a chargeback to your original form of payment. Let me check on our end if that was processed.
you're awfully quiet Alan
Nov 6th - "Once I regain control (which I am hoping will be in a very short time) anyone that wants a refund (and didn't already receive it back when I owned the business) I will gladly send them a check or Paypal for the full amount.
So then, when are you going to gladly send me a check for my $3,500???
Feb. 4th - "...I am back in control and working on getting the shipments out."
Alan, can I expect to receive my refund from you soon?
Yes, I am back in control and working on getting the shipments out. Thanks for all your patience.
Alan, any progress?
Thanks, Wes. This whole experience has given me a black eye and I am going to make it right for the backers.
Alan... I know this has been drawn out forever but the one thing people can't deny is that you have always responded back to posts on this blog. If you were really trying to scam people I would have expected you to just disappear with the cash. Nice to see you are trying to regain control of the business and make things right with people. Kudos to you for that.
Joseph Ryan... I log onto this website every once in a while to see if this drama is still ongoing. Obviously it is. Here is what I did for resolution...
The day I found out the company was getting sold I asked for a refund knowing the shenanigans that would go on. After a few months of no refund I went directly through my credit card company. I paid the $3500 (through amazon payments like everyone else) using my Visa card. I went directly through my credit card company for a refund. If you used your bank card, I'm guessing it was run through as credit which should offer you protection on your purchase even if it was a long time ago. Open a fraud case with the bank card you used by calling the number on the back of the card. I had to type up a letter giving facts of the case. I included a link to this website as everything the investigators would need is right here.
I've never heard a word from the "new owners" and don't expect to. I figured they would contact me even though I got my refund to see if I might be interested in buying the 5 custom colored bikes I ordered if they were truly completed. No such luck.
Good luck getting your refund. Filing a claim with your card company is probably the only way to get your money back at this point.
Once I regain control (which I am hoping will be in a very short time) anyone that wants a refund (and didn't already receive it back when I owned the business) I will gladly send them a check or Paypal for the full amount. But until that happens the money that was received by the company to build the bikes and none of it went in my pocket. So it is the company that will be processing any refunds.
How about your first action is to write me a check for $3,500?
Put it in the mail today, that would be great.
What's your excuse for not doing that?
I sent my money to you Alan, not some fictitious 'new owners'.
Whatever you did with my money shouldn't be my problem.
A few months ago I initiated legal action to take back the business and am suing the new owners for negligence. I know the bikes are sitting in boxes with addresses on them ready to ship. My first action is successful with the lawyers is to get them out the door.
wow...after my last response i have lost 100 % faith in any fairy tale ending to this drama...i have been patient beyond belief and supportive,etc..until my recent email from you Alan which pretty much stated that we have no recourse through Amazon for refunds ..and we were basically out of luck getting our money back...I bought in using my bank card through amazon , and am curious to see if any others have done the same ? or what avenue you all were taking in hopes of getting some sort of refund...which seems more bleak every time i get correspondence...have any of you received any contact from this new owner or recouped any of your initial backing???just curious to see what everyone is either doing in regards to this situation...or what your feelings are in regard to this nightmare...i have heard the " sold the business" story...but that does not cut it for me...you have a responsibility to your backers...i cant believe that all will simply sit by and lick our wounds...not in my world any way...hey kickstarter what gives?????????
Alan, can I get an address for where I can walk in and pick up my check? Or how about a phone number to make arrangements?
Can I get a name for the mysteriously anonymous "new owners"?
How about an email address that actually functions?
Why all the secrecy? When is this all going to get resolved?
I have lots of questions that never get answered, so I'm still feeling as if I've been robbed of my $3,500.
Alan, on Sept 20th you commented - "...any refund requests will receive communications as well."
So what's going on? Where's the communication? Where's my refund?
The website still refuses to reply to me.
This is beyond ridiculous now, and still nothing you've said has become the truth yet.
"...all open business can now be resolved."
Does this mean they'll be giving me my $3,500?
They have refused to reply to my last three messages that I sent them via the Cycles U.S. website.
What does it take to get them to be in contact with me?
Customer Satisfaction is minus ten