Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
Samuel - When I took back the company after selling it and having it driven into the ground, in hindsight I should have scrapped this project and started over. When we finally got a full assessment of where this project was it was a nightmare. Bikes that were ready to ship once the sale went through were damaged, key parts sold or thrown away, etc. Each bike had to be stripped down and started from ground zero. Parts had to be remade with new suppliers because old relationships had been trashed, and on and on. We are turning the corner and have complete bikes starting to be inventoried and the next step is packaging and shipping. We will get them out the door very soon. But one thing I wouldn't do is ship an inferior product after this ridiculously long wait. You guys deserve better than that. I will be back to everyone shortly and with some luck you can all salvage this riding season. Thank you.
Alan, what's keeping you from delivering? Can you please give us an update?
Alan, you said you would email me a copy of the transaction, that you claim exists, back on May 5th. This makes you seem to be not believable.
How about you quit with all your excuses and simply refund the money that you know you owe to me?
PayPal will work fine for me. Do you think you can accomplish that soon?
No Alan, the transaction does not exist, that is why you can not send me a copy of it.
It does not take over two weeks to send an email.
You just do not want to refund my $3,500, isn't that the real problem here?
The transaction (chargeback) does exist - I have seen it. And I was copied on the email to you. I will forward it to you.
Alan, you said you were going to send me an email a WEEK ago.
You cannot send me a copy of a transaction that does not exist.
You can quit with all your excuses, and send me my refund now, via PayPal.
Or do you have a new excuse?
It's been two days now, and you have not emailed me.
Why am I not surprised?
Your definition of "shortly" must be much different than mine.
Once again, what you say does not become the truth.
But, like always, it's somebody else's fault than your's Alan.
Do you think you can get "the person" to do what you say you've asked them to do?
Or, maybe there is no such refund transaction for you to send me a copy of it?
I asked the person that handles our accounting and credit card processing to send it to you. You should see it shortly.
I am eagerly waiting to receive this email from you containing the 'alleged' evidence you claim to have.
How long does it take to receive an email nowadays?
No, I am saying that once you initiate a chargeback, I can no longer issue a refund. It needs to go thru its normal course with the bank handling the chargeback
my email is the same as always.
And no Alan, there was not ever a chargeback done for the $3,500 that you owe to me still.
So, now you're trying to claim that you don't owe me any money?
If your email is still the same I will have someone here send you a copy.
I am not answering you because there was a chargeback given to us that was associated with your transaction.
I must be asking questions that you do not want to give answers to.
If you don't have any money, then you should just say so, Alan.
Alan, are you still trying to figure out that you have NOT paid me back the $3,500 that you owe to me?
How many bicycles have you shipped out so far? None?
Alan, I can gladly provide to you my specific transaction numbers and dates, from Amazon Payments. To you...
Then you "can match the transactions to the respective party."
Would that that help you to figure out that you still owe me my $3,500 refund?
What is your hangup? Get it done!
Ok, I'll check back with you again tomorrow.
Hope you're not planning on spending the next two years trying to figure out whether you owe me money or not.
Unfortunately you telling me the numbers on your card is not the same as us making sure we have proper records of all transactions. We are working on it.
No Alan, I did not submit a request to my credit card company.
No Alan, I was not issued a refund.
So then, you're worried that I'm trying to get paid twice from you?
Well, that sounds like it's just some more excuses from you.
It's just a simple refund, how difficult is that to accomplish?
The last four numbers of my card is 4375, that's me.
Just pay me back the money that belongs to me, you've had it for far too long now.
I am sorting through chargebacks/refunds. It does appear that at one point you may have submitted a request to your credit card company - it is hard for us to tell from the info we received as it only shows amounts and last four digits of credit cards. I have asked for details from our merchant processor so I can match the transactions to the respective party. If it shows that you were not issued the funds we will process your refund.
Alan, do you still have any more reasons for not paying me my $3,500 that you know you owe to me?
Daniel - I have been out of the office for personal reasons but will follow up to confirm what you are saying today. Thank you.
No Alan, I don't think you'll find that anything's been processed.
And I'm still waiting for my $3,500 refund from you.
Would today be a good day for you to get that done?
Not quiet - just busy cleaning up messes Daniel. I was told you had submitted a chargeback to your original form of payment. Let me check on our end if that was processed.
you're awfully quiet Alan
Nov 6th - "Once I regain control (which I am hoping will be in a very short time) anyone that wants a refund (and didn't already receive it back when I owned the business) I will gladly send them a check or Paypal for the full amount.
So then, when are you going to gladly send me a check for my $3,500???
Feb. 4th - "...I am back in control and working on getting the shipments out."
Alan, can I expect to receive my refund from you soon?
Yes, I am back in control and working on getting the shipments out. Thanks for all your patience.
Alan, any progress?
Thanks, Wes. This whole experience has given me a black eye and I am going to make it right for the backers.
Alan... I know this has been drawn out forever but the one thing people can't deny is that you have always responded back to posts on this blog. If you were really trying to scam people I would have expected you to just disappear with the cash. Nice to see you are trying to regain control of the business and make things right with people. Kudos to you for that.
Joseph Ryan... I log onto this website every once in a while to see if this drama is still ongoing. Obviously it is. Here is what I did for resolution...
The day I found out the company was getting sold I asked for a refund knowing the shenanigans that would go on. After a few months of no refund I went directly through my credit card company. I paid the $3500 (through amazon payments like everyone else) using my Visa card. I went directly through my credit card company for a refund. If you used your bank card, I'm guessing it was run through as credit which should offer you protection on your purchase even if it was a long time ago. Open a fraud case with the bank card you used by calling the number on the back of the card. I had to type up a letter giving facts of the case. I included a link to this website as everything the investigators would need is right here.
I've never heard a word from the "new owners" and don't expect to. I figured they would contact me even though I got my refund to see if I might be interested in buying the 5 custom colored bikes I ordered if they were truly completed. No such luck.
Good luck getting your refund. Filing a claim with your card company is probably the only way to get your money back at this point.
Once I regain control (which I am hoping will be in a very short time) anyone that wants a refund (and didn't already receive it back when I owned the business) I will gladly send them a check or Paypal for the full amount. But until that happens the money that was received by the company to build the bikes and none of it went in my pocket. So it is the company that will be processing any refunds.
How about your first action is to write me a check for $3,500?
Put it in the mail today, that would be great.
What's your excuse for not doing that?
I sent my money to you Alan, not some fictitious 'new owners'.
Whatever you did with my money shouldn't be my problem.
A few months ago I initiated legal action to take back the business and am suing the new owners for negligence. I know the bikes are sitting in boxes with addresses on them ready to ship. My first action is successful with the lawyers is to get them out the door.
wow...after my last response i have lost 100 % faith in any fairy tale ending to this drama...i have been patient beyond belief and supportive,etc..until my recent email from you Alan which pretty much stated that we have no recourse through Amazon for refunds ..and we were basically out of luck getting our money back...I bought in using my bank card through amazon , and am curious to see if any others have done the same ? or what avenue you all were taking in hopes of getting some sort of refund...which seems more bleak every time i get correspondence...have any of you received any contact from this new owner or recouped any of your initial backing???just curious to see what everyone is either doing in regards to this situation...or what your feelings are in regard to this nightmare...i have heard the " sold the business" story...but that does not cut it for me...you have a responsibility to your backers...i cant believe that all will simply sit by and lick our wounds...not in my world any way...hey kickstarter what gives?????????
Alan, can I get an address for where I can walk in and pick up my check? Or how about a phone number to make arrangements?
Can I get a name for the mysteriously anonymous "new owners"?
How about an email address that actually functions?
Why all the secrecy? When is this all going to get resolved?
I have lots of questions that never get answered, so I'm still feeling as if I've been robbed of my $3,500.
Alan, on Sept 20th you commented - "...any refund requests will receive communications as well."
So what's going on? Where's the communication? Where's my refund?
The website still refuses to reply to me.
This is beyond ridiculous now, and still nothing you've said has become the truth yet.
"...all open business can now be resolved."
Does this mean they'll be giving me my $3,500?
They have refused to reply to my last three messages that I sent them via the Cycles U.S. website.
What does it take to get them to be in contact with me?
Customer Satisfaction is minus ten
The bike is entering the market under a new brand, owned by the new owner (although Kickstarter bikes have a Cycles U.S. headbadge and graphics). It was introduced, as I mentioned below, at a private dealer reception at the venue. I am not sure if they had the bike on the show floor or not - I did not attend. Cycles U.S. as an entity did not have a booth at the show. I have been told they are shipping now that the production model has been released and all open business can now be resolved.
In the list of exhibitors at the Interbike 2014 there is not a listing for Choppers U.S. or for Cycles U.S. or for Cruisers U.S.
Is there another company name that I don't know about?
Here is the list of exhibitors that were at the Interbike 2014, from their website -
The production version was introduced last week at Interbike at a dealer reception in Mandalay Bay. It is my understanding that now the bike has been presented to the market, the kickstarter bikes can finally ship. Also, any refund requests will receive communications as well. Thanks for hanging in there.
Is there a phone number for the "new owners"? Do they have names?
Do they even exist?
They have refused to reply to my messages when trying to contact them through the ChoppersU.S. website.
Looks like we've been burned...
Daniel... Why are you still waiting for Alan? He SOLD the company. He no longer controls any aspect of the company including refunds.
I told you twice how to get your money back without waiting for Alan or the new owners. Let me know if you need a hand with it.
Alan, would you care to share with us the reason for refusing to send me my refund? I am not waiting for the bicycles to be introduced, so what does that have to do with keeping my money?
I requested a refund seven months ago, and for seven months they've been promising me a refund, and for seven months they've refused to mail it to me.
On two seperate occasions I was told my check has been cut and waiting to be signed and mailed.
What kind of company does that? One that is as broke as I am maybe?
I'm still waiting for the day when anything they've told me actually becomes the truth.
For all still hanging in there this is what I received 5/28/14 after contacting Cyclesus.com
Thank you for your email. We are writing to confirm your pledge for (5) of the Kickstarter suspension cruisers. We are still working on the coordination of the bikes and our launch of this exciting line in the market. The initial small production run for Kickstarter will be the only one of its kind, as our production models have had some features change - as such they will likely become collector's items.
Our plans are to ship them as soon as possible. We will contact you with the shipping information as soon as they are on their way. We appreciate your patience and know that you will love the bikes.
Please be advised that we are transitioning our email addresses to the appropriate parties and this email is unable to receive replies. If you need to contact us for any reason, please use the same "contact us" page on our website you used earlier today.
I am still thinking positve on this...been a long time envolved. Want the bikes but its really been a LONG ride.........
Daniel - I am quiet because my involvement in the business is diminishing over time. But there is both a business and personal commitment to make sure everyone gets what they pledged for by the new owners and myself. I reply to all emails in a timely fashion, but since I am not as actively involved, do not have access every day. My facebook page is still there - but all I maintain is my own personal (non-cycling) page.
Anybody else notice that Alan ColeDiscount has removed his Facebook page?
See it there on the right, just below his picture, go ahead click on it.
You've been awfully quiet for a quite while now, Alan.
Doesn't seem like this is important to you at all.
And now you've quit replying to my emails even? That's rather suspicious...
Why not just tell everybody they won't receive their bicycles or their refunds either?
Or do you finally have some good news for your loyal backers?
It seems like the "new owners" are not doing a lot of things that they should be doing.
You'd think they'd have some interest in this message board and be involved in this somehow, but they choose to remain anonymous and uninvolved.
They should be replying to the emails that I've sent to their company, but they choose to remain silent.
They should've sent me my $3,500 refund a long time ago, but they choose keep the money that they've stolen from me.
They've changed their Cycles U.S. page on Facebook right after I commented on it, so that comments are no longer allowed from anyone.
And still, so far nothing that we've been told about this has become the truth.
It's not looking good...