Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
As you all know we have been embattled in a legal conflict for the last number of years. We had a company that appeared to be well funded acquire our business, as well as products and projects in development such as the Suspension Cruiser. The project was near completion when they took over the business and they were contractually bound to make sure all Kickstarter backers that had not yet received their rewards from their pledges did so. Over an extended period of time not only did they ignore their contractual obligations they ruined the business we spent many years building into a leader in the industry. After a great deal of legal back and forth in which many times over the amount that was raised in the Kickstarter program was spent in legal fees, we re-assumed ownership of the business, which although it was in a shambles, to try and make good on this program as well as other obligations that were left unfulfilled. Each step has been painful and costly, with lawyers involved and intervening to ensure everything was properly documented so we could recover some form of restitution from the buyer's who ruined the business. So at this point nothing leaves our warehouse or our bank accounts without full involvement or documentation by the lawyers. Running a business is tough enough. Running a business that has been ruined is almost impossible. And running a business burdened by lawyers that won't let you make a single move without documentation and court proceedings is a nightmare. In hindsight it would have been cheaper to refund the money then to pay all the administrative costs and fees we have encountered. But we have been acting on principle and the desire to make things right for those involved who backed the project. Once again we are at the point where the product is ready (this is the third time we have been here) and we are awaiting the green light to ship and issue refunds. Although I have a respect for our judicial system, the pace at which it moves is ridiculous. So that is where we are at. I know I sound like a broken record, but the end is almost here. We appreciate your patience. Thank you.
Alan, can you please give us a more detailed comment about what is actually happening. I am fast losing hope as to receiving the bike. Just want a confirmation as to whether I will ever receive the pledge.
Shipping by end of month. Thank u
Alan, Just looking for a revised ship date as March has passed and now most of April. thanks in advance.
Lawyers were supposed to send them this week. Funds are in the escrow account. I have a message into them to confirm
Alan, when are you going to send refunds?
Yes. About a week out. Thank you
Alan, still no news on shipping?
I am doing everything I can to try and get them out this week. Might be early next.
Alan, any update as to when shipping will be happening?
I saw them print the list of checks as well as shipping info for the bikes. Should be any day now. We will email all parties mail/shipping info.
Well Alan, another Monday has gone by. Again.
What do you have to say now, about your inactions?
Alan, did you get that definitive answer yet?
we are not cutting the refund checks from our account - to keep in compliance with our lawyers recommendations we are having them issue the checks from the escrow account. They say it should be early next week but I will know a more definitive answer Monday
which week did you mean?
The funds are now in the proper escrow account and I am hopeful they will be mailed early in the week.
Because we are handling this the way we have been told to by counsel. All refunds will be sent via certified mail, return receipt requested. No exceptions. Sorry.
Alan - why can't I just pick up my check from you in person?
Daniel - Refunds are being taken care as part of resolving this for everyone involved. The entire project has had so many issues and problems, cost us so much more money than we raised, and been dragged out with not one but two legal battles. As a result we need to be very judicious is making sure we take care of everyone in the pledge group as a 'group' - not just stopping what we are doing to address your individual needs. If that upsets you I apologize. Everyone has been extremely patient and cooperative. Probably more than we deserve given the circumstances. And to be frank, we are far more motivated to take care of those that have handled the situation calmly and professionally than those that haven't.
What is your reason for not wanting to mail me a check for my refund?
The Post Office is open today, send me a Tracking Number.
Make what you say become the truth.
No Daniel - if Paypal is an option then we will of course either cover any fees or send in a manner that avoids any fees on your end.
So, now you want for me to have to pay to receive my money from you?
The PayPal charge would be $101.80 to get my $3,500 refund.
But I can't pick up my check in person??
Refund checks are being mailed - or for those that prefer, I can check to see if we able to send funds via paypal. With the time that has passed we need to have the proper documentation and paper trail indicating we have completed the transaction. So if we can do Paypal I would assume we would need a verified paypal account, that is in the same name as the person who made the pledge, and we would also need your written permission to send the funds via Paypal. I will see if we can do that and if so post again as soon as I confirm. Thank you.
It was SIXTEEN days ago when you stated "we are mailing checks".
ya, I didn't think so...
Can I just pick up my check in person?
Yes, as soon as bikes are shipped and refunds are mailed everyone will receive a tracking number. If anyone needs a change of address message me. The surveys are now closed in preparation for shipping. Thank you.
You said eight days ago: "We are mailing checks".
I would expect that you'll have a Tracking Number
if you mail a $3,500 check
Alan, can you also give us a more definitive date for when you will mail my refund check?
It would be very nice to receive an advance notice from you.
Otherwise, I might sit and wait for a check that never arrives,
because it should only takes two or three days to get to me.
Yes we will do our best to give you advance notice. The bike is designed to ship in 2 USPS compliant boxes to try and minimize tax and other issues on International orders. Thank you.
Alan, great news that the bike is ready to ship. Can you give us a more definitive date? I would really appreciate it if you can give us a more precise shipping date since I am a international backer and would likely face custom inspections and possible import taxation issues. Thanks.
Really happy that this is finally coming to a resolution and thank you for your efforts and for not giving up.
Ok, to help the rest of your backers, here's how to change your address.
Click on the blue 'View Pledge' button on this page.
Click on where it says 'Survey'.
Click 'Edit address'.
There is no single "link" per se. Everyone received an individual message with a link from Kickstarter directly. I have requested that the survey be resent to everyone.
ok, let's make this real easy then...
Give us a link to the survey!
The survey and ability to update mailing/shipping info has been up for a while and has been communicated. In fact a few people already submitted updates. Thank you
If what you say is true, don't you think you should provide a link to this "Kickstarter Survey"? Or, how about an email before you mail checks to old addresses?
Oh ya, the old "lost in the mail" trick...
We are mailing checks. The Kickstarter survey has been reopened for a while in case anyone needs to update mailing/shipping address. Thank you
And what method are you using to refund my money to me?
Yes. We are cleared to ship and are finalizing the packing for both domestic and international shipping. Bikes will ship shortly and funds are being processed for refunds as requested. Thank you
Any new news for Q1 of 2016?
I don't care about patents, I don't want bikes.
Just send me my refund.
Bruce - I have been in constant communication with you and provided many details of the challenges we have faced. I understand your frustration and share in it. This project has cost be about ten times what was raised in not one, but two legal battles. One to take back a company that was trashed and another to defend our right to produce and ship the bike due to an argument that someone else created and patented similar technology (suspension frame). Our goal is to make this right for everyone as quickly as possible. But once lawyers and courts are involved (including International disputes) things get ugly and drawn out in ways I never imagined. We will do whatever it takes and spend whatever needed to get this resolved for all of our backers satisfactorily. For those of you who are hanging in there, thank you.
after waiting almost 4 years and hearing all of Alans story about this kickstarter project I believe we have all been ripped off... he is a extender of why and what but never can give us a date when will be compensated...write it off if you can..I wish Alan Discount All the best Karma he deserves pure bullshit from him for a while now.
Good idea Kim. We should have the final legal resolution any day and will be cleared to ship. If anyone has a new address please update it ASAP. Thanks for your patience.
Please re-open the survey portion so that addresses can be changed. It can be left open until shortly before shipping labels are printed allowing for near last minute address changes without and confusion. thanks again.
Sounds good - thanks Kim!
Alan, I am glad you are back at the helm of your old ship. I know you are doing the best you can and dealing with a lot of angry people. I wanted to drop you a note to say that I am still looking forward to receiving my bike and doing a write-up in my magazine about it. Of course I will forward a copy or ten to you when we publish. maybe I'll see you at interbike this year.
I am pushing for a resolution within the next couple of weeks. Thank u
Alan, can you at least give us an estimate as to when we would expect everything to be resolved?
Like Daniel said, it has been 3 years......
Daniel - We have had one final legal hurdle to clear and once we do we will be able to satisfy all shipments and requests for refunds. I did try and get your refund processed and thought it had been prior to this issue surfacing. So my apologies for that mis-information. If you feel like you need to take legal action there is nothing I can do. But once we have the current issue resolved we will be taking care of everyone right away. I would go into details but until the legal matter is resolved I am not allowed to by law to do so.
Alan Cole, you've had my money for three years.
Despite what you keep saying, you are still keeping my money.
Do I need to take you to court to get my money refunded?
An honest person would reply to this matter,
but you're being awfully quiet about this problem.
When are you going to give me back my $3,500?????