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Innovative suspension cruiser bicycle/frame, custom designed and built in Southern California by Cycles U.S.
Innovative suspension cruiser bicycle/frame, custom designed and built in Southern California by Cycles U.S.
48 backers pledged $33,259 to help bring this project to life.

Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!

    1. Creator Daniel Pierson on July 2

      Well Alan Cole, I still have not received anything back from you.
      If what you say is true, then you shouldn't have any problem with providing me with the transaction details.
      Please show me where you refunded my money.
      It would be real nice of you to settle this matter.

    2. Creator Alan Discount on June 26

      All chargeback refunds have now been processed. You should check with your card issuing bank.

    3. Creator Daniel Pierson on June 26

      You owe me $3,500 Alan Cole.
      Your continued silence on this matter makes you seem as though you just plan to steal my money from me?
      Please do something to resolve this matter.
      Say something...

    4. Creator Daniel Pierson on June 10

      Alan Cole, when are you going to send me my $3,500 refund?
      Please reply...

    5. Creator Daniel Pierson on June 3

      It's been a month now since you said you'd send me an email, and it's quite obvious that you aren't going to do that.
      So then, I'll quit expecting it, and how about you quit using that for an excuse for not refunding my money?
      Let's go back to waiting for you to refund my money via PayPal, ok?
      But, you probably have more excuses...

    6. Creator Daniel Pierson on May 26

      Alan, you said you would email me proof of your excuse for not refunding my money that you owe to me. THREE WEEKS AGO!
      You always have excuses. But from your backer's point of view, you haven't been able to prove anything to us yet.
      You haven't shown us any type of proof that these bicycles even exist. But we're supposed to just keep believing whatever you say?
      And you can't send an email for THREE WEEKS????

    7. Creator Daniel Pierson on May 26

      Alan, what's keeping you from emailing?

    8. Creator Alan Discount on May 24

      Samuel - When I took back the company after selling it and having it driven into the ground, in hindsight I should have scrapped this project and started over. When we finally got a full assessment of where this project was it was a nightmare. Bikes that were ready to ship once the sale went through were damaged, key parts sold or thrown away, etc. Each bike had to be stripped down and started from ground zero. Parts had to be remade with new suppliers because old relationships had been trashed, and on and on. We are turning the corner and have complete bikes starting to be inventoried and the next step is packaging and shipping. We will get them out the door very soon. But one thing I wouldn't do is ship an inferior product after this ridiculously long wait. You guys deserve better than that. I will be back to everyone shortly and with some luck you can all salvage this riding season. Thank you.

    9. Creator Samuel Chieng on May 24

      Alan, what's keeping you from delivering? Can you please give us an update?

    10. Creator Daniel Pierson on May 22

      Alan, you said you would email me a copy of the transaction, that you claim exists, back on May 5th. This makes you seem to be not believable.
      How about you quit with all your excuses and simply refund the money that you know you owe to me?
      PayPal will work fine for me. Do you think you can accomplish that soon?

    11. Creator Daniel Pierson on May 19

      No Alan, the transaction does not exist, that is why you can not send me a copy of it.
      It does not take over two weeks to send an email.
      You just do not want to refund my $3,500, isn't that the real problem here?

    12. Creator Alan Discount on May 13

      The transaction (chargeback) does exist - I have seen it. And I was copied on the email to you. I will forward it to you.

    13. Creator Daniel Pierson on May 13

      Alan, you said you were going to send me an email a WEEK ago.
      You cannot send me a copy of a transaction that does not exist.
      You can quit with all your excuses, and send me my refund now, via PayPal.
      Or do you have a new excuse?

    14. Creator Daniel Pierson on May 8

      It's been two days now, and you have not emailed me.
      Why am I not surprised?
      Your definition of "shortly" must be much different than mine.
      Once again, what you say does not become the truth.
      But, like always, it's somebody else's fault than your's Alan.
      Do you think you can get "the person" to do what you say you've asked them to do?
      Or, maybe there is no such refund transaction for you to send me a copy of it?

    15. Creator Alan Discount on May 6

      I asked the person that handles our accounting and credit card processing to send it to you. You should see it shortly.

    16. Creator Daniel Pierson on May 6

      I am eagerly waiting to receive this email from you containing the 'alleged' evidence you claim to have.
      How long does it take to receive an email nowadays?

    17. Creator Alan Discount on May 6

      No, I am saying that once you initiate a chargeback, I can no longer issue a refund. It needs to go thru its normal course with the bank handling the chargeback

    18. Creator Daniel Pierson on May 6

      my email is the same as always.
      And no Alan, there was not ever a chargeback done for the $3,500 that you owe to me still.
      So, now you're trying to claim that you don't owe me any money?

    19. Creator Alan Discount on May 5

      If your email is still the same I will have someone here send you a copy.

    20. Creator Alan Discount on May 5

      I am not answering you because there was a chargeback given to us that was associated with your transaction.

    21. Creator Daniel Pierson on May 5

      I must be asking questions that you do not want to give answers to.
      If you don't have any money, then you should just say so, Alan.

    22. Creator Daniel Pierson on April 30

      Alan, are you still trying to figure out that you have NOT paid me back the $3,500 that you owe to me?
      How many bicycles have you shipped out so far? None?

    23. Creator Daniel Pierson on March 21

      Alan, I can gladly provide to you my specific transaction numbers and dates, from Amazon Payments. To you...
      Then you "can match the transactions to the respective party."
      Would that that help you to figure out that you still owe me my $3,500 refund?
      What is your hangup? Get it done!

    24. Creator Daniel Pierson on March 18

      Ok, I'll check back with you again tomorrow.
      Hope you're not planning on spending the next two years trying to figure out whether you owe me money or not.

    25. Creator Alan Discount on March 18

      Unfortunately you telling me the numbers on your card is not the same as us making sure we have proper records of all transactions. We are working on it.

    26. Creator Daniel Pierson on March 18

      No Alan, I did not submit a request to my credit card company.
      No Alan, I was not issued a refund.
      So then, you're worried that I'm trying to get paid twice from you?
      Well, that sounds like it's just some more excuses from you.
      It's just a simple refund, how difficult is that to accomplish?
      The last four numbers of my card is 4375, that's me.
      Just pay me back the money that belongs to me, you've had it for far too long now.

    27. Creator Alan Discount on March 18

      I am sorting through chargebacks/refunds. It does appear that at one point you may have submitted a request to your credit card company - it is hard for us to tell from the info we received as it only shows amounts and last four digits of credit cards. I have asked for details from our merchant processor so I can match the transactions to the respective party. If it shows that you were not issued the funds we will process your refund.

    28. Creator Daniel Pierson on March 18

      Alan, do you still have any more reasons for not paying me my $3,500 that you know you owe to me?

    29. Creator Alan Discount on March 16

      Daniel - I have been out of the office for personal reasons but will follow up to confirm what you are saying today. Thank you.

    30. Creator Daniel Pierson on March 16

      No Alan, I don't think you'll find that anything's been processed.
      And I'm still waiting for my $3,500 refund from you.
      Would today be a good day for you to get that done?

    31. Creator Alan Discount on March 12

      Not quiet - just busy cleaning up messes Daniel. I was told you had submitted a chargeback to your original form of payment. Let me check on our end if that was processed.

    32. Creator Daniel Pierson on March 12

      no response....
      you're awfully quiet Alan
      Nov 6th - "Once I regain control (which I am hoping will be in a very short time) anyone that wants a refund (and didn't already receive it back when I owned the business) I will gladly send them a check or Paypal for the full amount.
      So then, when are you going to gladly send me a check for my $3,500???
      Feb. 4th - "...I am back in control and working on getting the shipments out."

    33. Creator Daniel Pierson on March 5

      Alan, can I expect to receive my refund from you soon?

    34. Creator Alan Discount on February 4

      Yes, I am back in control and working on getting the shipments out. Thanks for all your patience.

    35. Creator Samuel Chieng on February 4

      Alan, any progress?

    36. Creator Alan Discount on December 2, 2014

      Thanks, Wes. This whole experience has given me a black eye and I am going to make it right for the backers.

    37. Creator Wes on November 27, 2014

      Alan... I know this has been drawn out forever but the one thing people can't deny is that you have always responded back to posts on this blog. If you were really trying to scam people I would have expected you to just disappear with the cash. Nice to see you are trying to regain control of the business and make things right with people. Kudos to you for that.

    38. Creator Wes on November 27, 2014

      Joseph Ryan... I log onto this website every once in a while to see if this drama is still ongoing. Obviously it is. Here is what I did for resolution...

      The day I found out the company was getting sold I asked for a refund knowing the shenanigans that would go on. After a few months of no refund I went directly through my credit card company. I paid the $3500 (through amazon payments like everyone else) using my Visa card. I went directly through my credit card company for a refund. If you used your bank card, I'm guessing it was run through as credit which should offer you protection on your purchase even if it was a long time ago. Open a fraud case with the bank card you used by calling the number on the back of the card. I had to type up a letter giving facts of the case. I included a link to this website as everything the investigators would need is right here.

      I've never heard a word from the "new owners" and don't expect to. I figured they would contact me even though I got my refund to see if I might be interested in buying the 5 custom colored bikes I ordered if they were truly completed. No such luck.

      Good luck getting your refund. Filing a claim with your card company is probably the only way to get your money back at this point.

    39. Creator Alan Discount on November 6, 2014

      Once I regain control (which I am hoping will be in a very short time) anyone that wants a refund (and didn't already receive it back when I owned the business) I will gladly send them a check or Paypal for the full amount. But until that happens the money that was received by the company to build the bikes and none of it went in my pocket. So it is the company that will be processing any refunds.

    40. Creator Daniel Pierson on November 6, 2014

      How about your first action is to write me a check for $3,500?
      Put it in the mail today, that would be great.
      What's your excuse for not doing that?
      I sent my money to you Alan, not some fictitious 'new owners'.
      Whatever you did with my money shouldn't be my problem.

    41. Creator Alan Discount on November 3, 2014

      A few months ago I initiated legal action to take back the business and am suing the new owners for negligence. I know the bikes are sitting in boxes with addresses on them ready to ship. My first action is successful with the lawyers is to get them out the door.

    42. Creator joseph ryan on November 3, 2014

      wow...after my last response i have lost 100 % faith in any fairy tale ending to this drama...i have been patient beyond belief and supportive,etc..until my recent email from you Alan which pretty much stated that we have no recourse through Amazon for refunds ..and we were basically out of luck getting our money back...I bought in using my bank card through amazon , and am curious to see if any others have done the same ? or what avenue you all were taking in hopes of getting some sort of refund...which seems more bleak every time i get correspondence...have any of you received any contact from this new owner or recouped any of your initial backing???just curious to see what everyone is either doing in regards to this situation...or what your feelings are in regard to this nightmare...i have heard the " sold the business" story...but that does not cut it for me...you have a responsibility to your backers...i cant believe that all will simply sit by and lick our wounds...not in my world any way...hey kickstarter what gives?????????

    43. Creator Daniel Pierson on November 2, 2014

      Alan, can I get an address for where I can walk in and pick up my check? Or how about a phone number to make arrangements?
      Can I get a name for the mysteriously anonymous "new owners"?
      How about an email address that actually functions?
      Why all the secrecy? When is this all going to get resolved?
      I have lots of questions that never get answered, so I'm still feeling as if I've been robbed of my $3,500.

    44. Creator Daniel Pierson on October 16, 2014

      Alan, on Sept 20th you commented - "...any refund requests will receive communications as well."
      So what's going on? Where's the communication? Where's my refund?
      The website still refuses to reply to me.
      This is beyond ridiculous now, and still nothing you've said has become the truth yet.

    45. Creator Daniel Pierson on September 24, 2014

      "...all open business can now be resolved."
      Does this mean they'll be giving me my $3,500?
      They have refused to reply to my last three messages that I sent them via the Cycles U.S. website.
      What does it take to get them to be in contact with me?
      Customer Satisfaction is minus ten

    46. Creator Alan Discount on September 24, 2014

      The bike is entering the market under a new brand, owned by the new owner (although Kickstarter bikes have a Cycles U.S. headbadge and graphics). It was introduced, as I mentioned below, at a private dealer reception at the venue. I am not sure if they had the bike on the show floor or not - I did not attend. Cycles U.S. as an entity did not have a booth at the show. I have been told they are shipping now that the production model has been released and all open business can now be resolved.

    47. Creator Daniel Pierson on September 24, 2014

      In the list of exhibitors at the Interbike 2014 there is not a listing for Choppers U.S. or for Cycles U.S. or for Cruisers U.S.
      Is there another company name that I don't know about?
      Here is the list of exhibitors that were at the Interbike 2014, from their website -
      http://www.interbike.com/show-info/exhibitor-list-floor-plan.htm

    48. Creator Alan Discount on September 20, 2014

      The production version was introduced last week at Interbike at a dealer reception in Mandalay Bay. It is my understanding that now the bike has been presented to the market, the kickstarter bikes can finally ship. Also, any refund requests will receive communications as well. Thanks for hanging in there.

    49. Creator Daniel Pierson on September 19, 2014

      Is there a phone number for the "new owners"? Do they have names?
      Do they even exist?
      They have refused to reply to my messages when trying to contact them through the ChoppersU.S. website.
      Looks like we've been burned...

    50. Creator Wes on June 14, 2014

      Daniel... Why are you still waiting for Alan? He SOLD the company. He no longer controls any aspect of the company including refunds.

      I told you twice how to get your money back without waiting for Alan or the new owners. Let me know if you need a hand with it.

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