Funded! This project was successfully funded on August 16, 2012.

    1. Fb_profile_picture.small

      Creator Bruce Vollert about 21 hours ago

      Hi Alan
      A very BIG thank you for a great update. I want the bikes way more than a refund.
      Aloha
      Bruce

    2. Alan1.small

      Creator Alan Discount 1 day ago

      Bruce - the bikes are set to ship and the closing documents for the sale of the business have been signed. The new owners are coordinating their release and an introduction to the market. they will be in touch soon. If you want to request a refund however, let me know and I will ask them to follow up. Thank you. Alan

    3. Fb_profile_picture.small

      Creator Bruce Vollert 1 day ago

      Hi Alan
      is it possible to provide updated information on receiving the bikes I ordered? I also would appreciate information on obtaining a refund from the current owner.
      thank you very much

    4. Alan1.small

      Creator Alan Discount on March 15

      I asked you to make an offer that could be deducted from your refund. I even emailed you the retail to assist you in considering what you thought was fair

    5. Me.small

      Creator Daniel Pierson on March 15

      Alan - my email response to you was - "I ain't got no money"
      And besides, I don't recall you saying a price for them?
      Anyways, I still ain't got no money.
      I has hoping you could fix that for me?
      And hopefully very soon...

    6. Alan1.small

      Creator Alan Discount on March 15

      Daniel - you never responded to my email a week ago asking if u wanted the special order wheels at a great deal. We have no use for them and we could simply deduct the price from your refund being processed. Please let me know. Thank you.

    7. Me.small

      Creator Daniel Pierson on March 15

      It's the 15th, and I have not heard anything yet, has everyone else already heard?
      Weren't you going to let us know if that changed from "by mid-month"?
      You say that my check has already been written out, and just waiting for the papers to be signed. So, why don't I have my money back yet?
      I've quit believing what you say, and I no longer trust your company!
      Your 'Customer Satisfaction Rating is ziltch!

    8. Alan1.small

      Creator Alan Discount on March 1

      My expectation is that everyone should hear by mid-month but if that changes I will let you know. Thank you.

    9. Fb_profile_picture.small

      Creator Bruce Vollert on March 1

      Is there any estimated timeline when will hear from the new owners? I would greatly appreciate any information at all.
      Thanks very much

    10. Me.small

      Creator Daniel Pierson on February 22

      I am eager to hear from the new owner.
      Why so shy? Hello?
      ...more waiting...
      It shouldn't take more than six more months, should it?

    11. Alan1.small

      Creator Alan Discount on February 21

      I would strongly urge anyone who has requested a refund to not go down the path recommended below as it will only delay the process. We are very close to issuing refunds and shipping bikes/frames. If you go down the path through Amazon payments we will have to follow that process as opposed to merely sending you your refund directly. If we were trying to dodge anyone or deny their requests we would simply not respond, however we answer all emails, messages,etc. as soon as we receive them. And keep in mind Kickstarter is a forum to assist in product development and getting something new to market - as such it takes time and roadblocks can be encountered (not our words, but Kickstarter's). We know we have had more than our share of issues but there is a light at the end of the tunnel. Kickstarter pledges are in fact donations to help fuel that creative process to bring never before seen items to market and not your classic type of "purchases" with fixed timelines for in stock products. We sincerely appreciate everyone's patience while we transition to new owners and get all issues resolved.

    12. Missing_small

      Creator Wes on February 21

      Daniel, go through the credit card company you used when you paid through amazon payments. Tell them you want to dispute a charge for merchandise that was never delivered and your refund has been denied. They should work with you especially since all the info is on this website including empty delivery promises.

      I really wish my 5 bikes would have shipped 14 months ago when they were promised. I had 4 other friends waiting along side me but one by one they dropped off the deal. One of them even ordered a bike in pink to give to his wife for Christmas last year. They are divorced now. It's been that long.

      Cant wait to hear what the new owners say.

    13. Alan1.small

      Creator Alan Discount on February 20

      Forgot to mention, I am sure they would give you a great deal on the wheelset if you are interested - it is not something we/they stock.

    14. Alan1.small

      Creator Alan Discount on February 20

      Daniel - I hit send on my message below and just got an email asking if you were interested in the special order Nuvinci hub/wheelset we built for one of your bikes or if you preferred a full refund. Looks like the buyers are finally digging into the details and moving things forward.

    15. Alan1.small

      Creator Alan Discount on February 20

      Daniel - You are of course free to do whatever you like. But I am confident the process to get your money back going down the path with the new buyers will be faster and better for you. I don't know how Amazon payments works, but if we are in the middle of their process and your refund is ready to be sent by the new buyers, I can assure you they will hold it until the Amazon process runs it due course. A little longer wait might be prudent but it is up to you.

    16. Me.small

      Creator Daniel Pierson on February 20

      Alan - your definition of 'soon' seems to mean a few months.
      Your company will hear from Amazon Payments soon.
      Maybe they can get my money back from you.

    17. Alan1.small

      Creator Alan Discount on February 20

      Daniel - If I had more control of the process this would all be behind us a long time ago. But unfortunately I don't. If any of you has ever sold a company then you know, it is on the buyer's watch. And sadly I am contractually bound to not release bikes or refunds on my own at this point. I have shared information (as inaccurate as it was) as it was offered to me. I am confident the buyer will be in contact with everyone soon.

    18. Me.small

      Creator Daniel Pierson on February 20

      We've all seen by now that waiting hasn't gotten our refunds. And still we are told just to wait?
      All I've received from Alan so far has been excuses. This Monday, or this Wednesday, or this week, or this month. Or, it's the paperwork, or the lawyers, or the buyers, or...
      Who else is feeling like they've been robbed?
      Sorry Alan, but you and your new buyers are earning yourselves a bad name for the company.
      "Customer Dissatisfaction" seems to be the new specialty of the company?

    19. Alan1.small

      Creator Alan Discount on February 17

      Joseph (and all our backers, many of whom are our long standing customers who understand the delays we have had are not typical to how we like to run our business) - as mentioned, you should all hear from the new owners shortly. We appreciate your patience and have our assurance that you will receive your items soon.

    20. Missing_small

      Creator joseph ryan on February 17

      I must say That I also have waited patiently for any news or updates ..and am a little upset with all that has transpired..i am a backer on another project that is also taking forever to complete...between both projects it is driving me crazy that it takes so long to follow through...i realize that complications arise in mfg...but also time waits for nobody...the things that seemed cutting edge 2 years ago are now outdated..styles change ...trends come and go...all of these projects were at one time more appealing because of the timely nature of technology,etc...i have waited this long and dont intend on backing out at this point...but it would seem obvious how important it is to keep everyone informed on the progress of these projects...i do hope this pans out because i backed it with confidence..but do agree that at this point I do not know that I would ever back another project...i would be happy to get out of these 2 without war wounds....

    21. Alan1.small

      Creator Alan Discount on February 14

      Wes - Although I am under a confidentiality agreement and not at liberty to share specific terms, the new buyers are absolutely contractually bound by our agreement to fulfill bikes and issue refunds as requested. This project is a key element to their interest and they are committed to fulfilling all company obligations. They should be contacting each of you shortly.

    22. Missing_small

      Creator Wes on February 14

      Daryl... I asked for a refund back in November and received several different refund promise dates that came and went just like the promises we would receive the bikes. My refund was never issued by Alan.

      For me its too risky to assume the new owners will fullfil the bike agreements. Maybe they will, but i know i dont hold a contract that obligates the new owners to make good on Alan's promises. You may want to look into a credit card dispute to get your money back if you are considering asking for a refund.

      Sorry Alan, but you know this whole thing has gone on way too long. Its unfortunate because this project gives kickstarter a black eye. I'll probably never use the site again.

    23. Alan1.small

      Creator Alan Discount on February 3

      Daryl - Prior to commiting to selling our company we did in fact issue refunds to anyone that requested it. Because the program is now going to be managed by new owners, we have had to hold off on issuing further refunds or shipping bikes/frames. We explained all of this in our email to backers at the end of last year. Unfortunately we do not control the timeline to get the sale executed - so we all have been frustrated waiting. The good news is that the new owners are ready to take possession and all matters should be resolved very soon. The next communication you receive should be from the new company. Thank you, Alan

    24. Missing_small

      Creator Daryl White on February 3

      Just wanting to know if any other backers have received a refund or update really feeling like a rip off. emty promissesd

    25. Alan1.small

      Creator Alan Discount on November 19

      Wes -
      I will send out an email to all backers with an detailed update today. Given my recent personal challenges, coupled with some positive information about the business and specifically this project which is confidential, I just can't post it in a public forum. Please keep an eye out for the email and reply with any questions. Thank you.
      Alan

    26. Missing_small

      Creator Wes on November 19

      Its been 3 weeks since you said the goal was to have the bikes shipped within one week and it doesnt feel any closer to becoming a reality. There's been at least 10 different shipping goals or plans that have come and gone. What will it take to get a NO BS timeline for when we can expect these? My patience is almost tapped out. You never sent out any of the photos you've promised. Seems like those that are still waiting are very trustworthy and we are all hoping for the best because we keep believing in the carrot that you waive in front of us. You are basically one year late on shipping now. I'm giving this until January 1, 2014 and if I dont at least have a shipping confirmation number, please process my refund that day.

    27. Alan1.small

      Creator Alan Discount on October 29

      Hi Daniel -
      I just got back in the office today after being out last week (my father passed away unexpectedly so I had to tend to family business). I am due to go to the warehouse where the bikes are being staged/shipped and will snap some photos and send them out. We are proud of the product and do want to share them. And yes, we have issued refunds to those that needed the money back. Our goal is to get things finalized and get these out within a week. We too do not want this to go on any longer and share in everyone's frustration.
      Alan

    28. Me.small

      Creator Daniel Pierson on October 29

      Alan, your last update was back on June 3rd, almost four months ago now. I know people have been asking for refunds, instead of waiting any longer. How about another real update on the bikes, not just another comment. How about showing your loyal investors some pictures of the actual product that they've purchased? You say they're ready to ship, just some legalities to clear up, so why not give us pics? You should be wanting to show them off a little, and we'd all feel better if we knew they existed.

    29. Alan1.small

      Creator Alan Discount on October 19, 2013

      Yes, we are seeing the light at the end of the tunnel. Thanks for your patience.

    30. Missing_small

      Creator Wes on October 19, 2013

      That would be awesome Alan! It would put us right at the far end of my estimation when I said two to three months. Does this mean you made progress with the paperwork? I have a big ride coming up Nov 1st. Hope to be riding one of your combers.

    31. Alan1.small

      Creator Alan Discount on October 18, 2013

      We are still pushing to begin shipping this month. Hopefully tracking info will follow soon!

    32. Haters.small

      Creator Samuel Chieng on October 18, 2013

      Alan, any news? It's being quite some time since the last update.

    33. Alan1.small

      Creator Alan Discount on September 30, 2013

      We believe this issue will be resolved in a matter of days, not weeks or months, and if we find that it is going to take longer than that we are prepared to issue refunds. We know after this long haul everyone just wants the bikes, and we want you to have them. I hope to be back to the group in the next few days with good news. Thank you for your patience.

    34. Missing_small

      Creator Daryl White on September 30, 2013

      Any news on possible ship dates on bikes. Really starting to wonder if we will ever see the finished product.

    35. Fb_profile_picture.small

      Creator Kim Smed on September 17, 2013

      Alan,
      Thanks for the update. I am of course sorry to here that there are yet more holdups but I am happy that you are at least keeping us in the loop. With all the rain we have had in Colorado I didn't miss the bike for the last couple weeks. Now that the sun is shining again though...

    36. Alan1.small

      Creator Alan Discount on September 17, 2013

      Hi Wes - Technically the CPSC isn't directly holding us up. We are caught between a few different parties on this. We had an issue with a manufacturing partner using some material that they lost the certs for somewhere between the manufacturing process and the testing we had a 3rd party perform. Their has been a crackdown on manufactured imported items in the bike industry, and when the certs were not included with the bill of lading it sent up a red flag (not to mention the certs are needed to validate our testing, which we know went OK but do not have the documentation). We had to answer a letter from the CPSC and subsequently have been in contact with the mill that supplied the raw materials and hope to have the documentation we need to get this resolved soon. We could ship the bikes without it but if the information we need to get our final testing and import documentation in order does not come through it could create major problems for us in the future if we release them without it. I know the final product is in compliance - but we are a little gun shy at this point. Many factories have actually been just about put out of business because of the new strenuous bike industry testing requirements. I will let you know as soon as we get the green light. I am told it should be any day. Thanks for your patience.
      Alan

    37. Missing_small

      Creator Wes on September 16, 2013

      Hey Alan... Whats the status with the cpsc? Im a little confused on their involvement with the shipping delay at this point. As long as you have a completed GCC (general conformity certificate) you should be good... Correct? From what I understand, they don't approve your testing and they wont delay shipping. Aren't you just required to document all of your testing (whether it was completed in house or by a 3rd party) and keep records. I realize the cpsc has specific criteria for bikes, but it seems like a shipping delay from the cpsc is very unusual if not unheard of for a project like this. The cpsc website is pretty clear and comprehensive about the regulations. Im sure you know way more about it than me so I'm hoping you can explain it further to the group. Thanks.

    38. Alan1.small

      Creator Alan Discount on September 10, 2013

      I will check into this as soon as I get into the office. I know we had to go through the protocol of trying to process it through Amazon payments first as that was the original mode of payment. Last I heard we were trying to get some input from Amazon customer service on how to accomplish that due to the time that has passed (the records are no longer available online). I will let you know the status and if it looks like Amazon is dragging things out will have a check cut and priority mailed to you. If you want to contact me directly please use my personal email alan@choppersus.com as it will get a faster reply then using Kickstarter. I will be in and out of the office for the next day or so as a good friend unexpectedly passed away yesterday, but I will be checking my that email account regularly. Thank you.

    39. Fb_profile_picture.small

      Creator Bacon TheBulldog on September 10, 2013

      Any info on my refund?? Thank You.

    40. Alan1.small

      Creator Alan Discount on September 6, 2013

      Thanks Daniel. Point taken. Will be in touch. Thanks again, Alan

    41. Me.small

      Creator Daniel Pierson on September 6, 2013

      Patience: an ability or willingness to suppress restlessness or annoyance when confronted with delay.
      Alan, it has been over three months now since your last update. An occasional few sentences once in a while would be helpful to all your anxious and patient backers.
      It would be real nice to get an email from Kickstarter with an update, instead of having to log in to check if there are any new comments.
      It's wonderful to hear that you are so close now to being able to start shipping the bikes! Let's all hope that CPSC doesn't cause you any more delays.
      Please don't hesitate to inform us of any relevant news, good or bad. It helps.

    42. Fb_profile_picture.small

      Creator Bacon TheBulldog on September 4, 2013

      Ok. Or like you said you can cut a check. I don't mind. What ever is fastest.

    43. Alan1.small

      Creator Alan Discount on September 4, 2013

      You will receive an automatic email once it is processed. Since it has been a while we have to confirm that Amazon Payments can process the refund back to your original payment method. If not we will call you directly for the information or send you a paypal or check payment. We will let you know what we find out from Amazon first. Thank you.

    44. Fb_profile_picture.small

      Creator Bacon TheBulldog on September 4, 2013

      Please send me a confirmation email once you have refunded me. Thank you for you time. And best of luck in any future projects.

    45. Fb_profile_picture.small

      Creator Bacon TheBulldog on September 4, 2013

      I'll still take the refund. It's more your constant lack of communication that I don't want your product. And no offense , but don't you think that should have been an update? Please put the paperwork in. Thank You.

    46. Alan1.small

      Creator Alan Discount on September 4, 2013

      I will submit the paperwork today to get this processed for you. Ironically we are ready to ship and just need the final clearance from the CPSC on our testing to get them out the door. Once we get that document from them we are good to release the bikes/frames. But we certainly understand and appreciate your patience.

    47. Fb_profile_picture.small

      Creator Bacon TheBulldog on September 4, 2013

      Ok Alan, I'll take my refund plus the money I spent on upgrades.

    48. Alan1.small

      Creator Alan Discount on August 5, 2013

      Wes -
      Thanks for taking the time to share your visit. Again it was nice to see you.
      Kevin -
      I am happy to provide the best information I have as I have it. I have been very responsive to your personal questions. My comments about badgering (albeit extreme) were centered around wanting to have productive conversations and not waste time as opposed to taking a step backwards and looking in the rear view mirror. Perhaps I am guilty of not sharing updates as often as everyone would like, but to be frank, when you haven't made progress due to unforeseen issues or things beyond your control, it is no fun to post a lack of progress. Mea Culpa.
      I will be back to everyone as more info is available and as shipping begins.
      Thanks again for your patience and support.
      Alan

    49. Missing_small

      Creator Wes on August 5, 2013

      Hello Alan and thanks for showing me one of your frame sets last week. It was nice to finally meet you and talk about the bikes. I also want to say hello to everyone out there that is waiting on a frame or complete bike. I share the same frustrations as everyone including Alan on how long the process has taken. It’s been a LONG wait and at times there has been very little communication. I want to give everyone a heads up as to what I was able to see in person. I wanted to see all of the bikes in their current condition but was told they were at the warehouse. I was disappointed that I was not permitted to go to the warehouse or to see photos from the warehouse. When I arrived at the retail store, Alan had a boxed up frame for me to see. He took everything out of the box and showed me how it would be assembled. The primer grey frame he showed me was complete and professionally packed without any of the components such as wheel sets, brakes, bars, etc. I can also verify the error with the swing arm alignment. Two tabs were messed up in the jig that had to be removed and re-welded. This cost Alan a lot of time and money on the project. I didn’t actually see a finished and painted bike that I could ride around. I was told a few exist and are being tested by government channels for things like safety and lead based paint since this is a large production run. I can see how that alone could cause months of delays. Alan did say he needs to get the bikes shipped and he was hoping it could be done “in a couple… two, three weeks”. I have 5 bikes on order and before I left I was given my 5 shirts, 5 stickers, 5 stainless mugs, 5 ipod docks, and 5 cell phone cases. Leaving the shop I had faith that the bikes will be completed and shipped within 2 to 3 months. I know Alan wants to have them done sooner and I hope he can make it happen but I’m trying not to set myself up for disappointment. He has some talent on his team like Gary Turner of GT bikes that are helping to push the project along. One thing Alan has mentioned multiple times is that he will give a refund to anybody that wants one at any time. For those that can’t wait a little longer, pull the trigger and get your refund. Thanks Alan and I’m keeping my fingers crossed the bikes will be here by September 1st.

    50. Fb_profile_picture.small

      Creator Bacon TheBulldog on August 5, 2013

      And badgering?? I have every right to voice my displeasure.

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    Do you have a bike rental business or are you thinking about starting one? Do you own a bike shop and are always looking for hot new bikes to carry? Our bicycle is the perfect combination of what the wholesale and rental industries want – attractive, fun to ride, easy to ride, super strong, can accommodate a broad range of riders, etc. And since we have had a bunch of inquiries from both bike dealers and rental businesses we thought we would put together a special package deal for those companies. For your pledge you get a fleet of five (5) complete Cycles U.S. Suspension Cruisers with the eight speed Nexus hub system and all of the features described above. That’s only $700 per bike – that’s $650 off the normal retail price. But this special offer is only available to those interested in buying a minimum of five (5) bikes at once. And we’ll even send you some stickers, shirts and mugs to promote the line too! Please feel free to contact us with any questions.

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