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No excuses Daniel. I am no longer in control of the process. I continue to press those that are to bring this to a final resolution for everyone. I am frustrated too. My apologies.
Alan, when will I receive my refund from you?
Nothing that you've said ever happens,
do you have any new excuses for us?
A tracking number for my refund would be great,
but you don't seem too concerned about it
I am as frustrated as all of you. I copied this thread and sent it to everyone involved. Hoping they get to each of you soon. Thank you.
Well Alan, nothing has changed, still. What you told us two weeks ago hasn't happened yet. They lied to you two weeks ago, again.
Don't you wish people could just be honest?
How are the "accountants" planning on contacting us? email? phone? or would it be by US postal service ?
I have been pushing and got an agreement yesterday for communication to everyone involved direct from the source. They have promised to reach out to everyone directly.
Well Alan, nothing has happened yet, or still.
You don't seem very concerned about it,
you just keep blaming this on lawyers, accountants, new owners, etc.
Nothing you've told us has ever become the truth.
How many times have you told us the checks have been mailed?
I believe I might not live long enough to see you make good on your debts.
It'd be nice to hear some good news from you,
instead of "I am just not in control of the process."
Bruce their were delays that I wasn't aware of. Please read recent comments. They are coming. I am just not in control of the process. My apologies.
THIS WAS YOUR POST FROM 8/12/16 If things were sent what happened!!...."It was sent certified return receipt requested. I will get certified number for you from the accountants. If you are not home when it arrives they won't leave it. It requires a signature"
STILL HOLDING OUT HOPE WILL YOU COME THROUGH ALTHOUGH ITS NOT LOOKING GOOD
I have asked them a number of times to reach out to all recipients (bikes and refunds) ASAP. I have been assured everyone will her directly from either the accountants or shipper respectively.
Alan, have you asked the accountants when they are planning to mail the refund checks?
They have been out of my hands since the first time I told you. I was unaware of the process and bureaucracy around their distribution and had no idea it would take this long.
Are you planning to continue telling us that the refunds were mailed many weeks ago and that we should just keep waiting for them to show up?
I would prefer it to get me out of the middle. But I asked and they said no. They are not set up to handle nor are they allowed to field a bunch of individual consumer contacts. They can only speak with the court appointed contacts. Confidentiality reasons since this is the result of a legal dispute.
Would it be possible to provide the name of the accounting firm and contact info? Seems to me that would be the easy way to get the answers we need.
It is because of the legal complexities in the lawsuit we won to take back control. The prior owners are on the hook to financially resolve all issues per the court. And it has been ugly. So every step we take is burdened with excessive documentation and administrative requirements. Which means delays are greater costs to get simple things done. My apologies.
Alan, I know you are not shipping these, but have you heard what the delay is? I have been in manufacturing for 25 years and never dealt with a bonded warehouse that takes more than a couple days for fully processing. Their money is in the quick turn around not storing stuff.
I don't have them and am not personally sending anything. As mentioned to Bruce the accountants who are sending them have been requested to send out the tracking info to each of u directly
Where is the tracking info you said you would get for me 13 days ago?
You can't provide that info because it doesn't exist?
Go ahead and post my tracking number right here,
so that everybody can begin to believe you.
I have asked them to send all tracking and shipping info to each recipient directly
I see that you claim that your accountants have sent out refunds on August 12th. If they were sent as certified return receipt requested I believe then the letter would go first class USPS. Although I am in the middle of the pacific ocean in Hawaii the letter should be here by now.
When the Accontants sent the refund checks why didnt they send tracking info at the same time? Would it be possible to provide the name of the accounting firm and contact info? Seems to me that would be the ea
sy way to get the answers we need.
Alan, here's another reminder for you.
You never mailed my refund to me,
that is why you cannot provide any info.
When are you going mail my refund?
I forgot to send a message to them to ask. Will message them now. Thanks for the reminder.
Alan, on August 12th you said "I will get certified number for you from the accountants."
That was eleven days ago.
When are you going to make what you say become the truth?
well Alan, there is still no refund from you at the Post Office. I didn't think there would be. It doesn't take this long for mail to get here. So, now it's time for you to provide me with the tracking number to prove what you are saying is the truth. Please...
The accountants said everything went out. Please give it another day or two and let me know
well Alan, did you verify that my refund never was mailed to me yet?
All of my mail gets delivered to the Post Office, not at my address
It was sent certified return receipt requested. I will get certified number for you from the accountants. If you are not home when it arrives they won't leave it. It requires a signature.
well Alan, I still have NOT received my refund from you.
And, I have NOT received a tracking number either.
You do have a tracking number, don't you?
Sorry for the typo. It should say bonded carrier.
Yes we sent them to abounded carrier in bulk. They were handling shipping to each individual destination. You should hear from them shortly with delivery info and tracking. Thank you.
Alan, any update on shipping? I haven't seen tracking and they were to have shipped last month.
They were mailed Give it until mid week and contact me if any issues. Thank u
Alan, why haven't you sent me my refund yet?
i will call attorneys. They were supposed to mail by end of the month
We were required to ship the bikes with a bonded fulfillment company. The court wanted a third party to control the shipping process for documentation reasons. The have received the bikes in bulk and are coordinating shipping of individual bikes now. They have told us to expect deliveries to recipients before the end of the month. They will send each backer shipping info as they release them. Thank you.
Alan, as five more weeks have passed since shipping had supposedly begun, I was hoping for a shipping update.
The checks were signed weeks ago. I have been on the road. Will check into it but they should be on their way.
Alan its now July what is the update on refunds?
As I posted below everything should be resolved this month. Thank u
Alan, I have NOT received my refund check from you yet. Is there a problem? You said you were countersigning the checks to be sent 7 weeks ago.
Yes the legal issues are resolved and we are beginning to ship. Our goal is to have this project fulfilled to everyone's satisfaction in the next couple of weeks. Thanks for your patience.
So shipping in April has passed. May is done and gone. An chance June of 2016 is in the cards?
I will be at the lawyers this week counter signing checks from the settlement escrow account. They will be released then. Thanks to everyone who has been patient during this trying ordeal.
Alan, when will you send me my refund?
As you all know we have been embattled in a legal conflict for the last number of years. We had a company that appeared to be well funded acquire our business, as well as products and projects in development such as the Suspension Cruiser. The project was near completion when they took over the business and they were contractually bound to make sure all Kickstarter backers that had not yet received their rewards from their pledges did so. Over an extended period of time not only did they ignore their contractual obligations they ruined the business we spent many years building into a leader in the industry. After a great deal of legal back and forth in which many times over the amount that was raised in the Kickstarter program was spent in legal fees, we re-assumed ownership of the business, which although it was in a shambles, to try and make good on this program as well as other obligations that were left unfulfilled. Each step has been painful and costly, with lawyers involved and intervening to ensure everything was properly documented so we could recover some form of restitution from the buyer's who ruined the business. So at this point nothing leaves our warehouse or our bank accounts without full involvement or documentation by the lawyers. Running a business is tough enough. Running a business that has been ruined is almost impossible. And running a business burdened by lawyers that won't let you make a single move without documentation and court proceedings is a nightmare. In hindsight it would have been cheaper to refund the money then to pay all the administrative costs and fees we have encountered. But we have been acting on principle and the desire to make things right for those involved who backed the project. Once again we are at the point where the product is ready (this is the third time we have been here) and we are awaiting the green light to ship and issue refunds. Although I have a respect for our judicial system, the pace at which it moves is ridiculous. So that is where we are at. I know I sound like a broken record, but the end is almost here. We appreciate your patience. Thank you.