Hellenica: EU Backer Update
This Update applies to Backers in the EU only.
First, let me apologize to our EU backers for the frustration caused by the launch of our Pledge Manager yesterday. We were advised by our Fulfillment Center to charge EU backers for VAT and Shipping inside the Pledge Manager.
This has upset some of you and that upsets me personally as well. I hate letting folks down when we should instead be celebrating our project! Scott worked very hard on Hellenica and this is now taking away from the celebration of this wonderful game.
For any of our EU backers who feel I or Mr. B. Games have been dishonest with them or were confused by the VAT charges in the PM, I offer my deepest apology - It was never my intent. I have run Mr. B. Games for 7 years now and honesty is a cornerstone of my business.
If you are not happy, I am not happy. For those unhappy, I am offering a couple of solutions:
- If you wish to cancel your pledge due to the VAT and Shipping charges, I am offering a full refund (including Kickstarter fees which we have already paid) to any EU backer. Email our customer service at the bottom of this message with your backer number and I will issue you a full refund.
- If you wish to keep your pledge but are struggling with the VAT and feel that our EU friendly statement in the shipping section of our campaign was confusing, email our customer service at the bottom of this message with your backer number and I will reach out to you personally to help you with your VAT.
I am very sorry for any confusion or frustration caused by VAT in our PM and hope that one of these two options offers a satisfactory conclusion to your VAT concerns.
Thanks, I sincerely appreciate your support.
President, Mr. B. Games
Our Customer Service email address is firstname.lastname@example.org