Centipede Battery Drain KS Update
Today’s update is focused on a customer service issue we have had reported by numerous backers and other customers.
The issue: Recently, Backers began reporting that their Centipede x RepliCade is not holding a charge. We’ve looked into this issue and here are our findings.
The cause: The culprit is a flaw in the design of the Trak-ball IC that causes phantom power drain even when the unit is turned off. Not everyone is reporting this issue, and that is likely because many people have the same habit we have in our office: they are leaving their machines powered on in attract mode, and keeping it plugged in so it wont turn off.
In our office, when we want to play, we unplug it, play for a while, then put it back on the shelf and plug it back in. We do this primarily because we want to see the marquee on and the game on just like in the arcade. Ironically, keeping the RepliCades plugged in and on display contributed to us missing this phantom power bug.
This is no excuse. Despite spending hours and hours testing and retesting the gameplay, finetuning the controls, and generally obsessing over every detail… we missed this issue plain and simple.
The work-around: At this time, we do not have a permanent fix for this bug however we are actively pursuing a solution. For now, we are recommending owners leave the unit plugged in when not in use. We can assure you that that every battery in all of the machines was formally tested and certified by an independent 3rd party lab prior to inclusion in our product. It is our confident belief that the batteries are safe and effective and can be used in this manner.
Tempest: To Tempest backers, please know that we are working extra diligently with our engineering team and testers with regards to power consumption issues so we do not have a repeat of this issue.
At the end of the day, it is our goal to give everyone a satisfying and fun experience using our products. Clearly, we fell down on this issue which was very unfortunate. We can assure you, however, that this failure did not result from a lack of passion and desire to build the highest quality, best miniature arcade machine we could. It was a human error that was missed, and for that we're very sorry.
The New Wave Toys Team