It’s September already, which means many of you have already started receiving your rewards. We’ve been getting a lot of happy comments from the backers about the quality of our hardcovers but, unfortunately, not all experiences turned out to be so positive. Sadly, Russian postal service isn’t working quite as well as it should which leads to a number of books being damaged during shipping and arriving in a pretty bad shape. We are just as upset as you are about this because we want to make everyone happy and deliver the best product possible, so we are going to make sure that every one of those damaged books is replaced.
We assure you that every backer whose hardcover arrived in a bad condition will get a new one – and we will especially make sure that the packaging will be improved and protect the book. All we need from you is to write to our direct messages and attach the photos of the damaged copy.
Again, we are sorry about this situation and are dedicated to fix it and bring our comics in the best possible way to people all over the world. Thank you for supporting us!