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You can now buy Exlibrium: Book One in a few clicks! Start reading one of the most popular and critically acclaimed comic book series in Russia!
You can now buy Exlibrium: Book One in a few clicks! Start reading one of the most popular and critically acclaimed comic book series in Russia!
594 backers pledged $24,554 to help bring this project to life.

Rewards incoming!

Posted by BUBBLE Comics LLC (Creator)
15 likes
Dear backers!


It’s September already, which means many of you have already started receiving your rewards. We’ve been getting a lot of happy comments from the backers about the quality of our hardcovers but, unfortunately, not all experiences turned out to be so positive. Sadly, Russian postal service isn’t working quite as well as it should which leads to a number of books being damaged during shipping and arriving in a pretty bad shape. We are just as upset as you are about this because we want to make everyone happy and deliver the best product possible, so we are going to make sure that every one of those damaged books is replaced.  

 We assure you that every backer whose hardcover arrived in a bad condition will get a new one – and we will especially make sure that the packaging will be improved and protect the book. All we need from you is to write to our direct messages and attach the photos of the damaged copy.  

Again, we are sorry about this situation and are dedicated to fix it and bring our comics in the best possible way to people all over the world. Thank you for supporting us!

Oscar Iglesias, Daria Pozina, and 13 more people like this update.

Comments

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    1. BUBBLE Comics LLC Creator on

      Guys, don't worry! We are sending all the items separately. We will make an update about it on monday. Sorry for all the inconvenience!

    2. Acecilion on

      Hello, I have the same issue as Zelda and Cecily. I ordered the hardcover bundle, but I only received "The Art of Bubble". Has the main book and the other stretch goals run into some delays?

    3. Zelda Velasquez on

      Yeah, kinda wondering about how the hardcover bundle is being sent out as well. Are they separate orders? Or has there been a mistake?

    4. Missing avatar

      Cecily Kennemore
      Superbacker
      on

      I ordered the hardcover bundle, but I only received "The Art of Bubble." Is the main book, along with stretch goal rewards, being shipped separately?

    5. Missing avatar

      Silje on

      Hi! I received a printed picture and a bookmark, but no books? Are theese sent separately for some reason, or did maybe some mixup happen with my pledge? I pledged $70 to get both books in hardcover :)

    6. BUBBLE Comics LLC Creator on

      All the digital rewards were sent out. If you didn't receive any, please check your spam folders, our letter could have ended up there. If you still didn't find anything, write us in direct messages, we will send your rewards again.

      As for the physical rewards - don't worry, we are shipping them out this month. There are a lot of books to send, so it's taking time, and someone will get their books earlier than others, but we can assure you that everyone will get their rewards!

      Thank you for yout support!

    7. Tony K. on

      Thanks for letting us know. Hopefully most shall arrive safely )

    8. Roberta Ingrosso on

      Will the shipping to Italy take long? I really hope it arrives by the 16th

    9. Connor Farrell on

      Have you guys sent out the digital rewards yet? Haven't received anything via email yet, and I just want to know everything's still on track. Can't wait to read my PDF copy.

      Thanks guys!

    10. Alex Govers on

      Hey, is there a track and trace code? I have not received anything yet :(

      Kind regards,

      Alex