Shipping update #3
Hope you are doing great!
We want to give a quick update on how are things going with the fulfillment so everyone will stay in the loop.
USA + CANADA + SOUTH AMERICA
First we want to apologize that fulfillment of USA, Canada and South America hasn't started yet. Our original estimate was that the games will start to ship out around the 15th October...
QML needed some info from us, but the fact that we were in Essen at that time, we weren't able to reply in a timely manner and QML did the right decision of moving other Kickstarters to the delivery pipeline while they were waiting to hear back from us.
They are now wrapping up the current project and delivery of Robin Hood should start by the end of this week/early next week.
Again sorry for this, this one is on us. On the bright side however, we are still ok with the promised delivery date which was November :)
Our latest info is that only 5 orders are left which will go out on Wednesday when the post office re-opens. Everything else is either received or in transit towards your location.
Spiral Galaxy have sent out everything before Essen. Most of you have received the games (and thank you for the wonderful comments you've been posting online!) or are heading your way.
If you are from Europe and in the next 2 weeks you don't receive the game, please contact us and we'll see what's going on.
We've picked up the games from customs this morning and you should be receiving an email in the next day or two. As usual, we will deliver the games to your address or you can stop by at Goblin Games for a pick up. We'll email you the date and time for this one :)
We want to remind you again, if you have some missing pieces or some damages to the components, please write us at email@example.com and we'll sort the issue asap.
Those of you who already emailed us, they are all logged and processed by our fulfillment partners. You should be receiving (if you haven't) the components soon.
Thanks everyone that stopped by at out booth in Essen! It was a pleasure meeting you all :)