Shipping update and things you need to know
Hope you are having a great weekend!
First off, we want to start by saying thank you very much for the kind words you are saying about the game! Both in production terms and the gameplay itself!
We've put our hearts and souls in this one, and to see this amazing early reception makes it all worthwhile!
The last batch of games will be sent for delivery on Monday. There is around 10% left. With that, all games for European backers will either be delivered or out for delivery to your location by Monday.
The games cleared customs last week and are in the Quartermaster's warehouse.
Early next week delivery will start and we expect everyone of you to receive the games in the next 2 weeks.
Quartermaster is sending the games for Canadian backers to Snakes & Lattes early next week. They need to prepare the packages and then send it out to you.
Our US fulfillment partner (Quartermaster) will handle the delivery of games to backers from South America. They will start next week.
VFI just sent us an email few hours ago that the games are prepared and labels are created. Start of delivery is expected in a couple of days.
Similar situation like Asia. Games are in the warehouse and getting ready to be sent out.
First of all, we would like to apologize if your copy of the game is damaged or have some missing components.
These things unfortunately happen and we can't do anything to prevent it.
However, we want to assure you that you will be replaced for anything that is missing or damaged.
Just write us an email at email@example.com and we'll sort the issue asap.
When is asap?
Since only European backers started receiving the game, most of the replacements in the next week or two should be handled by Spiral Galaxy, our European fulfillment partner.
We'd like to ask our European backers for a little patience because of Essen Spiel. Spiral Galaxy will be working with skeleton crew next week during the convention and their priority is to sent out all games first before they leave for Essen.
We as a company and Spiral Galaxy should be back to normal in 10 days when we get back from Essen.
We want to apologize in advance if the communication from us will be slower next week.
Where are my 2 promo cards?
The 2 promo cards that are listed in the "What we unlocked so far" section on the campaign page together with the 3 Sheriff cards that were unlocked, are part of the Golden Arrow module. 5 villain cards with white border instead of black like the other villain cards.
We touched upon this in Update #4.
Ok, what about Hideout tokens?
The hideout tokens are inside. We renamed them to Green tokens (the ones that cover the 4th Merry Men space on your player board).
We renamed them because of streamlining. Since the Merry Men spots are called hideouts, naming other components a Hideout token would have led to confusion.
Most of you don't know this, but once a Kickstarter campaign is finished, we cannot edit the main page. So our suggestion is to look at the components that are listed in the rulebook and compare that with what is actually in the box if you have doubts that something is missing.
Those of you that ordered the metal coins, please check the box thoroughly before you throw it out.
We had quite a few people accidentally throwing out the box that the game was packed in along with the coins.
The coins come in a roll like this, so you know what to look for.
You can find German, French, Spanish and Italian rulebooks on our website. The Dutch rulebook will be uploaded next week.
This year too, we will be attending Essen. You can find us in Hall 2, Booth 2-F116.
As mentioned in one of the previous updates, we will have some gifts for you, so make sure to stop by and introduce yourselves! :)
We would like a moment of your attention here and a bit of understanding.
We are doing our very best to deliver this game before Essen starts. When it comes to Europe, we mostly succeeded in getting the game in your hands before Essen and 1 month ahead of the promised delivery date.
The rest of the world as mentioned above should receive the games this month too with some of you early November.
Short of compromising quality of the game, we've done everything humanly possible to clear this one before Essen, but as you all are aware, not everything is in our hands. But besides that, you will receive the game by the promised date.
That being said, we have some extra deluxe copies of the game printed, that were done in case there were some major damages of the games, which hopefully didn't occur during transit.
We'd like to sell some of these extra deluxe copies at Essen.
Even though it is mentioned from day 1 on the KS page that we reserve the right to sell any access Deluxe copies to conventions, we want to be straight with you and tell you again, and also ask for your understanding.
We don't attend much conventions and for a small company like us, Essen is a gigantic opportunity. Both in terms of shaking hands with you, but also to establish contacts and partnerships throughout the industry that will secure the future of this company.
These deluxe copies that we want to sell at Essen are just a way to recuperate our costs of attending and nothing more.
Hope you will understand our decision.
When the rest of you get the chance to try out the game, we hope you enjoy it and will share your thoughts! :)
Team, Final Frontier Games