The Awakening has begun.
Greetings O' Stalwart Magi,
The Awakening has begun!
Magi's Chests are being sent out this week, throughout the new world and the old. Your property, as promised centuries ago, is being returned to you. (At least it feels like centuries doesnt it? ; )
This project took us much longer than expected. I personally want to thank each one of you for your tireless patience and enthusiasm. I am sorry it took so long to finish creating Serpent's Tongue. I hope you will find the wait was worth it! The community has been extremely supportive for the past 18 months. We received less than 12 refund requests throughout that entire time. Considering the delays, I think that constitutes an extremely determined and patient Magi community.
What is Shipping Now?
Good news and bad news: Serpent's Tongue, is technically NOT finished. We have received the Core Sets and Archive Cases in America. But we have been waiting for the Founder's Codices, Compendiums, Reward packets and more to be completed and air freighted to our 5 fulfilment centers around the world. We have chosen to wait no longer. We have elected to ship out the Core Set and Archive Cases to you starting now. Our primary fulfilment center guarantees delivery before Christmas.
We are working on a system to get tracking numbers uploaded to your MyAccount pages. We will send out the accessories and reward items when they arrive. We will cover the cost to ship these out to the US ourselves, so that you are not burdened by this strategy. (I hope and think that we can afford to do this.) We will attempt to cover the costs for the international follow-up shipments if we can as well, or at the very least subsidize them. Any kind and honest words you are willing to say publicly about Serpent's Tongue, once you receive your order will be appreciated and will probably help ensure our ability to do this.
Now its time to learn!
Your next obstacle to becoming a Magi, now that your test of patience is coming to an end, is to learn how to play the game! Serpent´s Tongue is a deep and dense game. But based off the feedback from those who have already received their set and industry reviewers, "the time spent learning it, is well worth it."
We shifted the walkthrough to an online format, again to avoid a potentially long delay, but there´s an advantage in that the Walkthrough has become more of a ´living document´and is much better than it would have been. We are working on more types of walkthroughs as well, such as a purely solo one. Also the Out of Eden begins with a walkthrough. For now though, be sure to start your journey into Serpent´s Tongue with the online walkthrough!
We are creating more instructional aids, new demo videos, a voiced over animated version of our primary walkthrough (and alternate walkthroughs), an interactive FAQ system online, and more. In the mean time, if you have any questions just post a question to us. We will be focused on answering any game-play questions throughout the holidays.
What comes next?
We have so much more to add to the world of Serpent´s Tongue. Our first priorities are, of course, to send out the missing accessories and the all important Out of Eden campaign. Following those we are prioritizing the Avak´Shar shopping cart (the code redemption system is ready however,) Cabal formations, and the Encounter Creation system which will allow you to create Encounters to share with the community. We will be continuing to create and publish online Encounters as well for you to challenge and post your results. This will create ongoing PVE content between adventure campaigns.
Thank you once again for taking this journey with us. You really did make Serpent´s Tongue possible, we could NOT have done it without you. We appreciate you, and love this community. I look forward to hearing your comments, questions, adventures and more.
Christopher Gabrielson & the UnBound Team
PS: INTERNATIONAL MAGI
Greetings Non USA Magi. Most of you are in the same boat as America, (other than some in person pickups and some pre-paid shipping orders in mainland Europe you are waiting for your orders and rewards to be shipped.)
If you have been following the updates you know that our programmer savant, Artificer Jeremy ´Flare´ Scherer was working on a system in your myaccount page that would allow you to see your owed international shipping costs, pay them, or select a pickup location. Unfortunately Flare had to discontinue his work on this due to a medical emergency. He is currently in quite a bit of pain, and possibly largely due to his 60 hour weeks working on Serpent´s Tongue. (That doesn’t include his 40 hour normal job.) Get better Flare! We would NEVER have been able to make this game without him.
So, Brian and I are taking over and going to do all of this manually. SO, STARTING with Mainland Europe, we are going to be sending you a paypal invoice in the next 12 hours. If you pay this, we will be notified and out your order will go in the next 24 hours. I am SUPPOSED to get tracking numbers from Ludopakt, although they have not delivered on that promise so far with our pre-paid shipping orders last week. But I will push them for tracking numbers.
If you are willing to experience a slightly slower send-out then you have the option of going into your MyAccount page and selecting a pickup location. (Drop-point.) This will reduce your pick and pack and shipping costs, but not the Freight and Vat costs. We will allow 72 hours for people to select their drop points, reconfigure your totals and re-bill you. The more people that select a drop point the cheaper your share of Shipping will be.
CANADA & South AMERICA
We will do the same with you in a few days, I am waiting on a few numbers from Elite, which I expect tomorrow. Once we have them we will provide the same instant pay, or drop point selection option.
UK, Norway, Sweden – we are sorry your orders are still on a slow-boat from China, but we will be doing the same billing process for those of you that have not paid as the boat approaches. You are the largest nexus of non-US Magi, and I apologize that your orders are the last to arrive! I don’t think you are going to be able to pickup your sets in London, Oslo or Stockholm before Christmas but possibly very shortly thereafter.
AUSTRALIA & ASIA– we are sorry, we had a set back with our Chinese fulfilment Center, we have a backup strategy in place, we just need to complete the agreement. We will keep you updated. We hope it will not be too much longer.
So to summarize
Today we are invoicing Mainland Europe. Then later this week we hope to invoice North and South America, and if we are lucky shortly thereafter Australia, New Zealand and the Pacific. UK will be invoiced and pickup locations can be confirmed as the boat gets closer.