Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Hi Josephine-I'll go ahead and send you a private message right away! -Kathy
Hi there! Could someone please reach out to me by private message? I can't seem to find a way to start a message to you through Kickstarter.
I did not receive my backer rewards and J.A.W. said you may be able to help me out.
Hi Ravi- Thank you for your comment! I will respond to your question via private message. -Kathy
I get updates, and now I see that you're gearing up for another book , but I still have received anything ? Please can you tell me why you fulfilled your part of the deal and are you going to ? I pledged to get 3 hardback books.
Hi Jordanne, I apologize for the delayed response! I will follow up via private message to answer your questions. -Kathy
I emailed a couple of months ago regarding my large print and unfortunately I still haven’t received it - would I be able to please get another sent? I’ll also change my shipping info as we are getting all of our mail redirected but may be easier to come straight to us now.
Hi Glazly - Thank you for your comment. I will go ahead and send you a private message to follow up. -Kathy
Hello, sorry for bothering you again but my pin has not arrived yet and is there a way to know if it has been sent?
Lyra- It's no problem at all! We want to make sure everyone has good copies of the book! -Kathy
Wow thank you!
Jennifer- Thank you for your comment! Please answer the address survey or send us a private message with your address and we can ship your rewards! I will also follow up with a private message. -Kathy
Hello, I’m sorry to say my package has not yet arrived, I live in PA and I wouldn’t think it would take this long to ship in the US, which leads me to believe something went wrong somewhere. Is there a way to straighten this out?
Dayane- Thank you for letting us know! We are glad to know your package arrived and we hope you enjoy the books! -Kathy
Thank you, my package has just arrived. Thanks for all =)
Nicole-That is wonderful to hear! We hope you enjoy the books! -Kathy
Hi, parcel arrived in Sydney at the end of last month, been away on holidays and didn't get the chance to let you know until now. Everything is in perfect condition, thank you very much!
Dayane-Thank you for your comment, we have had many issues with shipping to Brazil in the past and have had about 50% of the packages go missing. I will send you a private message to follow up with how I can help you. -Kathy
Hi, unfortunately my package has not arrived yet, I live in Brazil andI have been waiting for long time.
Isabelle, Thank you for your comment and letting us know! We have had many issues with shipping to Brazil in the past and have had most of the packages we ship go missing. I will send you a private message to follow up with how I can help you. -Kathy
Hello, I backed the three book hardcover set, but I haven't received them yet and I'm worried about it. I live in Brazil and I know the international shipping takes long, but this one is taking an eternity. I would be appreciated if you guys could help me. Thanks in advance.
Lyra, Sorry to hear that you received a defective book. In rare cases a book can get cut and bound wonky on the press. We are happy to send you a new copy! Our office is closed until Thursday, but I have made a note here for Kathy to send you a new book. Thank you so much for your nice comment and for your support! --John
Thank you Morgana! We appreciate your comment! --John
I love my pin, prints, and 3 hardcover books with case! All are so beautiful! This was my first Kickstarter and I am so happy to have been a part of it! I have loved looking through all of JAW Cooper’s beautiful creations! Thank you so much!
Sadly one of the pages in my Familiars book was folded over and miss cut (page 33-34) sadly damaging a few other pages along with it (35-37). I don’t know if others have received any defects like this, it seems to be an error during cutting and binding.
I got my book! Thank you, Flesk Publications and JAW Cooper!
Michael, Thanks so much. I'm glad we could help, and it's good to know that you received everything. Happy Holidays to you too! -John
Thank you. I think I was confused about this in the description. "These books include the exclusive Kickstarter 8 x 10 inch art print." I believe it is refering to the 3 or 4 prints that came with the book. Thanks for clearing it up. Not complaining at all just wanted to make sure I recieved everything for my records. ;) Have a happy holidays!
Michael-Thank you for your comment and backing the kickstarter! We're glad to hear you are happy with the books and pin! Unfortunately, the Cooper Three Book Hardcover Set does not include a premium print. You may have received an email with a shipping update which included the package descriptions for all the reward tiers as we wanted to make sure our backers knew what to expect depending on what rewards they were receiving. I hope this helps! -Kathy
Luis-Thank you for your patience. If you haven't received your books by January, please send us a message and we will help you from there! -Kathy
Hi, I backed the Cooper Hardcover 3 Book Set. I have recieved the book and pin by itself. My question is about the premium print. I believe I recieved and email that said that i would recieve two packages. One with the books and one that contained the print and pin. Could you clear up what is happening with the premium print for me please?
On another note, I am very happy with the books and pin. They are wonderfull. ;)
I live in Ecuador and my books haven't arrived yet. I checked with the post office but they said nothing has arrived for my name or po box. I guess I'll have to wait and see until after the xmas craziness as there's probably an overload of packages right now.
Fei Fei Liu-Thank you for letting us know! We're happy to hear you received your books! -Kathy
Just wanted to let you know that I have received the books here in Sydney, haven't had a chance to flip through them yet but thanks to your careful packaging they have all arrived safely!
Kent-The premium prints were shipped on November 16th! Hopefully they will arrive soon! -Kathy
Hi, Hope everything is well with you guys and things are starting to calm down, I was just wondering if the international premium prints have shipped yet. Just getting excited is all, need to fill the space on my wall I have made for it :)
p.s I'm in Canada
Dayane- Thank you for your comment! Sometimes, packages going to Brazil can take a little longer to arrive. If you do not receive your rewards in the next few weeks, please send us a private message and I'll help you from there! -Kathy
Hello, I live in Brazil and unfortunately I did not receive my book, do you have an estimate of how long it takes to arrive?
Thank you all!
Joel-We're glad to hear you received your books! We hope you enjoy them and want to thank you for backing the kickstarter!-Kathy
Morgana, Diego, and Neiva (and all our international backers)- We use a special service provided by FedEx called International Mail Service. This service does not provide a tracking number. It would cost much more to ship overseas using a regular USPS ($72.00), UPS, or FedEx ($187.00) service using a tracking number. We’ve used this International Mail Service from FedEx for 5 years now, and it works great to provide our international friends with a cost efficient service. FedEx ships the packages direct to your local Postal Office, and then the package will be delivered to you right along with your regular mail. It saves you guys a bunch of money, and is a reliable service. Packages usually take less than 3 weeks to arrive, but in rare cases can take longer. If you do not receive your package in the next few weeks, feel free to send us a private message and we can help you from there! -Kathy
Hi there, I have been waiting for the order and have been following email updates but still haven't received the following. Did I confuse the national sent order with international? I'm not a US resident by the way. It's been quite some time and I'm a bit worried.
COOPER THREE BOOK HARDCOVER SET
The three volume hardcover set of Familiars, Flora & Fauna, and Viscera. These books include the exclusive Kickstarter 8 x 10 inch art print.
Hello guys. I just wanted to say I have my books with me and and very happy. Ultra premium quality. Incredible. I´m in Argentina and got them today. Thanks and keep the good work.
Hi I ordered the three books but I haven't received them yet, I'm from Mexico so I'm aware it would take extra weeks to arrive but it's been quite some time. Hope you can help me with that.
Hi, J.A.W. and Flesk! My tier is the Familiars Paperback Book, and it has been shipped in October 19. But, unfortunatelly, I haven't received it yet... I'm from Brazil and I know it takes a lot of time for anything to get here, but I just wanted to know it's normal to take this long :/
Hi Ulm- We're very happy to hear your books have arrived and we hope you enjoy them!-Kathy
They arrived! Thank you so much!!!
Hi Ulm-Let me look into this and I will send you a private message when I find out what happened! -Kathy
I have received my prints and pins [gorgeous] but not my 3 books [or postcards?]. I'm in the US. Also, totally understand this is Thanksgiving, just leaving this for whenever possible to look into.
Hi Glazly-Thank you for your comment! We are closed for Thankgiving until Monday and will ship you your pin as soon as we return!-Kathy
I am an Australian backer and have received my copy of the three books but the pin was not in the packaging. I am wondering if this was simply an error or has something gone wrong?
Hi Elyse-Thank you for your message! It looks like you did fill out the address survey and your books are on the way! Some international packages may take longer to arrive than others. You can let us know via private message if you do not receive your package in the next few weeks and I'll see what I can do! -Kathy
Hi Robert-Thank you for filling out the address survey! We shipped your rewards! -Kathy