Dear Dedicated Cultists of Cthulhu,
In the last several updates we have talked about the cancellation of some of the Curiosity Shop add-ons and refunding backers for those cancelled purchases. Based on some feedback, we thought it best to focus an update specifically on what this means.
Here is the list of Curiosity Shop add-ons that are cancelled:
- Innsmouth Gold ($15)\
- Temple Edition Backer T-shirt ($15)
- Arkham Sanitarium T-shirt ($15)
- I pushed My Luck T-shirt ($15)
- Gahan Wilson T-shirt ($15)
- Call of Cthulhu Backer T-shirt ($15)
- Gahan Wilson Coffee Mugs ($22)
- Lovecraftian Bookplates ($6)
- Bookmarks ($5)
- Dice and Dicebag ($6)
- 1920s Investigator Sheet Pad ($9)
- Postcards ($12)
If you have purchased any of the above listed items as an add-on, we will be refunding your money (including any postage paid) either as a store credit on chaosium.com or via PayPal (your choice). These refunds cannot be automatically sent to whatever original payment method you used for your Kickstarter payment. We cannot refund the money to you if you do not contact email@example.com with your preferred choice of refund (paypal or store credit). We will begin contacting backers about refunds via email if we have not heard from you, but the quickest way to get your refund is to contact us via our firstname.lastname@example.org email. We are not putting a time limit on the refund process. These refunds will not expire any time soon.
Can't you just send my refund to the paypal account I used several years ago?
Unfortunately, we do not want to take the chance that the paypal account you used a few years ago is still valid, and is how you want to get your refund. We do not want to send money by just assuming it will all work out. Thus, we need you to tell us your PayPal account email if you want your refund via PayPal.
What about store credit?
If you want your refund as a chaosium.com store credit that can easily be arranged by emailing email@example.com and letting us know your chaosium.com account details. Once again, we don't want to make any automatic assumptions as to what you want done, or even which account you would want to use.
What if I don't want a refund?
A few very philanthropic backers have said they don't want a refund for their cancelled add-ons. They have our eternal gratitude for this very unexpected gesture of generosity. That said, we are not going to take anyone's silence as "I don't want a refund". We will assume you do want a refund unless you specifically tell us you do not want a refund.
ONE LAST THING:
This evening (Pacific Time), all Backer levels from $40 upwards will be emailed a discount coupon for $10 off their purchase of Doors to Darkness, Pulp Cthulhu and/or the 4 Keeper Decks. We will be sending that coupon to the email address you used in BackerKit. That coupon will work as soon as we get the rewards shipped to backers and the items can then go live in our store.
As always, thank you for your patience and support.