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Call of Cthulhu is an award-winning roleplaying game, first published in 1981. The 7th Edition will have updated rules and new content.
Call of Cthulhu is an award-winning roleplaying game, first published in 1981. The 7th Edition will have updated rules and new content.
Call of Cthulhu is an award-winning roleplaying game, first published in 1981. The 7th Edition will have updated rules and new content.
3,668 backers pledged $561,836 to help bring this project to life.

A Clarification on Refunds for purchased add-ons that have been cancelled.

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Dear Dedicated Cultists of Cthulhu,

In the last several updates we have talked about the cancellation of some of the Curiosity Shop add-ons and refunding backers for those cancelled purchases. Based on some feedback, we thought it best to focus an update specifically on what this means.

Here is the list of Curiosity Shop add-ons that are cancelled:

  • Innsmouth Gold ($15)\
  • Temple Edition Backer T-shirt ($15)
  • Arkham Sanitarium T-shirt ($15)
  • I pushed My Luck T-shirt ($15)
  • Gahan Wilson T-shirt ($15)
  • Call of Cthulhu Backer T-shirt ($15)
  • Gahan Wilson Coffee Mugs ($22)
  • Lovecraftian Bookplates ($6)
  • Bookmarks ($5)
  • Dice and Dicebag ($6)
  • 1920s Investigator Sheet Pad ($9)
  • Postcards ($12)

If you have purchased any of the above listed items as an add-on, we will be refunding your money (including any postage paid) either as a store credit on chaosium.com or via PayPal (your choice). These refunds cannot be automatically sent to whatever original payment method you used for your Kickstarter payment. We cannot refund the money to you if you do not contact customerservice@chaosium.com with your preferred choice of refund (paypal or store credit). We will begin contacting backers about refunds via email if we have not heard from you, but the quickest way to get your refund is to contact us via our customerservice@chaosium.com email. We are not putting a time limit on the refund process. These refunds will not expire any time soon.

Can't you just send my refund to the paypal account I used several years ago?
Unfortunately, we do not want to take the chance that the paypal account you used a few years ago is still valid, and is how you want to get your refund. We do not want to send money by just assuming it will all work out. Thus, we need you to tell us your PayPal account email if you want your refund via PayPal.

What about store credit?
If you want your refund as a chaosium.com store credit that can easily be arranged by emailing customerservice@chaosium.com and letting us know your chaosium.com account details. Once again, we don't want to make any automatic assumptions as to what you want done, or even which account you would want to use.

What if I don't want a refund?
A few very philanthropic backers have said they don't want a refund for their cancelled add-ons. They have our eternal gratitude for this very unexpected gesture of generosity. That said, we are not going to take anyone's silence as "I don't want a refund". We will assume you do want a refund unless you specifically tell us you do not want a refund.

ONE LAST THING:
This evening (Pacific Time), all Backer levels from $40 upwards will be emailed a discount coupon for $10 off their purchase of Doors to Darkness, Pulp Cthulhu and/or the 4 Keeper Decks. We will be sending that coupon to the email address you used in BackerKit. That coupon will work as soon as we get the rewards shipped to backers and the items can then go live in our store.

As always, thank you for your patience and support.

Pulp, Doors and Decks are shipping

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Dear Dedicated Cultists of Cthulhu,

Pulp Cthulhu and Doors to Darkness will start shipping this week. The 4 Keeper Decks will also start shipping this week, depending on your location. The printer has shipped the Keeper Decks (phobias, characters, events, and weapons) to our three fulfillment warehouses. The decks have already arrived at our Australian warehouse. The ship carrying the Decks to our UK warehouse (ship name MSC HAMBURG) is due to arrive in Southampton on the 17th of November. The ship carrying the decks to the US (ship name MOL CONTRIBUTION) has already docked, and so now we are waiting for the shipment to clear customs and arrive in the warehouse. Thus, here is how we will ship these three printed products:

  • Australian/New Zealand backers of the corresponding backer levels will get Doors to Darkness, Pulp Cthulhu, and the Keeper Decks in a single shipment.
  • European backers of the corresponding backer levels will get Doors to Darkness and Pulp Cthulhu as a separate shipment from the Keeper Decks.
  • US backers of the corresponding backer levels will get Doors to Darkness and Pulp Cthulhu as a separate shipment from the Keeper Decks.
  • "Rest of the World" backers of the corresponding backer levels will get Doors to Darkness, Pulp Cthulhu, and the Keeper Decks in a single shipment.

What if I want to buy the printed versions of Pulp Cthulhu, Doors to Darkness, and/or the Keeper Decks?
We will start taking orders for all three of these items on the chaosium.com website in a few days. All Backers levels from $40 upwards will be emailed a discount coupon for $10 off their purchase of one or more of these three items. We will be sending that coupon to the email address you used in BackerKit.

Refunds for purchased add-ons continue
If you have not received your refund for any purchased Curiosity Shop add-ons like the dice, mugs, t-shirts, and/or Innsmouth Gold, please email customerservice@chaosium.com with your paypal email or chaosium store credit preference. Also, we have made the t-shirts and mugs available (at cost) on Redbubble.com if you really still want to purchase them. 

As always, thank you for your patience and support.

Mugs and Coins

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Dear dedicated cultists of Cthulhu,

MUGS...

As noted in our previous update, all Backers who were to receive a free set of Gahan Wilson Coffee Mugs as part of the 400K Stretch Goal are instead to receive a free hardcover printed book of the 7th edition scenario book Doors to Darkness. People who paid for the mugs in the Old Curiosity Shoppe will be refunded, either as a store credit on chaosium.com or via PayPal (your choice). The stated cost of the two mugs was $22 plus $2 postage.

However, if you really would like those mugs, please note we have added them to our merchandise store on Redbubble.com. Redbubble is a third party site produces these on a print/manufacture-on-demand basis, and handles all processing and shipping.

We have set our publisher profit for these mugs to $0.00.

This means the cost of the two mugs with shipping is: United States - $27.84; UK - $25.08; Australia - $26.38; and most EU countries - $27.96 (all prices in US dollars, and may fluctuate slightly due to currency differences). 

Please note we cannot provide any additional credit on RedBubble items beyond reducing our creator margin to zero, since it is a separate company and website. However, watch for the periodic discount coupons Redbubble periodically offers - prices are regularly discounted by 15 or 20% which means you can actually get the mugs for less than the original Curiosity Shoppe Kickstarter price, and that includes shipping.

http://www.redbubble.com/people/chaosium/works/23474265-gahan-wilson-mug-1 http://www.redbubble.com/people/chaosium/works/23474392-gahan-wilson-mug-2

...AND COINS

Likewise, if you'd like to purchase the Innsmouth Gold coins, our friends at Campaign Coins (who manufacture the coins) have generously stepped in to help. They are offering a USD $6 shipping voucher to all 7e backers who would like to order Innsmouth Gold or the Medallion of Ithaqua. This is essentially free shipping, as USD $6 covers international Economy Air up to 250 grams (i.e. three packs of coins, or a pack of coins and a medallion.)

There is a special coupon code for this backer-only offer. We will send you the coupon code by email. Note, Campaign Coin's offer expires on October 31st.

http://campaigncoins.com/innsmouth-gold-coins-10

As always, thank you for your patience and support!

Our plans for the rest of this Kickstarter - the remaining items

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Dear Dedicated Cultists of Cthulhu,

Chaosium has learned the difficult and painful lesson of straying from its core strengths. We are a game company, and need to focus on the games we make, not producing t-shirts, jewelry, mugs, and other similar items.

Our primary goal for this Kickstarter is to deliver the final remaining rewards as soon as possible. Here is our plan. It contains a lot of information, and we hope we can be as clear, concise, and complete with the info as possible. We appreciate all of the patience you have shown over the last several years, especially with all of the ups and downs we have encountered. Since ALL PDFs have been delivered they are not noted below. 

Here are our plans for the next wave of shipments:

  • Pulp Cthulhu. This has been printed and has just arrived at our three fulfillment warehouses. The US warehouse literally received it TODAY.
  • 4 Keeper Card Decks (phobias, characters, events, weapons). These have been printed and are being prepared for shipment to our 3 fulfillment warehouses. We expect to ship these to backers in November.
  • Eldritch Art - we are getting this printed for shipment to backers in November. 
  • Stratigraph - we are getting this printed for shipment to backers in November.
  • Temple Edition Rulebook and Handbook in Slipcase. We have emailed all backers receiving this reward with our plan to deliver them in a few months.

Here's a video of the advance copies we received of Pulp Cthulhu, the Keeper Decks, and Doors to Darkness:

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The following items have been shipped to the corresponding backers, as per reward level. If you have not received any of these rewards that are part of your backer level, please email customerservice@chaosium.com for missing and/or damaged items.

  • Investigator Handbook (Hardcover, Softcover, Leatherette) 
  • Keeper Rulebook (Hardcover, Softcover, Leatherette) 
  • Arkham Environs Map (in Keeper Screen Pack) 
  • Scenario Floor Plans (in Keeper Screen Pack) 
  • Slipcase 
  • Keeper Screen (in Keeper Screen Pack)
  • Keeper Screen Maps (in Keeper Screen Pack)
  • Investigator Sheet Pad (in Keeper Screen Pack as loose sheets) 
  • Nameless Horrors (softcover book)
  • Petersen Guide to Lovecraftian Horrors (Hardcover, Softcover combo book of Monsters and Dreamlands) 
  • Monster Size Comparison Chart (in Petersen Guide) 
  • Sense Impacts MP3 (download only)

With our sincere apologies, financial considerations have caused us to cancel the following free items that were added as stretch goals during and after the campaign:

  • Bookmarks (PDF has been delivered)
  • Dice and Dicebag
  • Evidence File (PDF has been delivered)
  • Postcards (PDF has been delivered)
  • Lovecraftian Bookplates (PDF has been delivered)
  • 1000% backer T-shirt
  • 1000% backer Pin
  • 1000% Backer certificate
  • Innsmouth Gold

Most of these items were offered to backers for free via stretch goals. As part of our apology for cancelling these items we are offering a free PDF of our new 7th edition Call of Cthulhu scenario book Doors to Darkness to everyone backing with a physical product. We will be sending the download instructions shortly. If you paid extra for any of the above items as an add-on in the Curiosity Shoppe, we will refund you the amount you paid to get this as an add-on. This will be either as store credit on chaosium.com or via PayPal (your choice). 

The following Curiosity Shoppe items have been cancelled. If you have purchased them as an add-on, we will be refunding your money either as a store credit on chaosium.com or via PayPal (your choice):

  • Arkham Sanitarium T-shirt
  • Temple Edition T-shirt
  • I Pushed My Luck T-shirt
  • Gahan Wilson T-shirt
  • Call of Cthulhu Backer T-shirt
  • Gahan Wilson Coffee Mugs (see note below)

All Backers who were to receive a free set of Gahan Wilson Coffee Mugs as part of the 400K Stretch Goal (receiving Leatherette Investigator books) will instead receive a free hardcover printed book of the 7th edition scenario book Doors to Darkness

As always, thank you for your patience and support.

Quick Printing Update - Pulp Cthulhu and the 4 Keeper Decks

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Dear Dedicated Cultists of Cthulhu,

Now that the initial shipment of core rewards have been delivered around the globe to all backers we've been focusing on the items in the second shipment of rewards. In particular, here are two key updates the printers have just sent us. We wanted to pass on this info now instead of waiting to provide a fuller update later (aka, after convention and vacation season):

  • Pulp Cthulhu is DONE and soon to be loaded onto the ships bound for our fulfillment warehouses.
  • The four Keeper Decks (phobias, characters, etc) are scheduled to be finished printing by September 23rd. They have proven more complicated to get printed than originally expected, but the end is in sight.

More on the other rewards as we get firm dates for them. While we only covered two specific rewards in this update we have not forgotten about the rest of the rewards.

Note: we still have over 40 backers that have yet to provide us with their shipping address in BackerKit. If you are having any problems with that, or any other shipment related question, please email us at customerservice@chaosium.com

Also of Note:  we have very much enjoyed speaking with the many chaosium fans who have been stopping by our booths at various conventions over the last several months. Thank you for your kind words of support as we have navigated through all the various trials and tribulations encountered on our journey towards this Kickstarter's finish line.

As always, thank you for your patience and support.