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A Magnetically attached charging connector for the new Macbook, Macbook pro and more USB C charged devices. One of the best MacBook / pro accessories.
A Magnetically attached charging connector for the new Macbook, Macbook pro and more USB C charged devices. One of the best MacBook / pro accessories.
9,830 backers pledged $378,758 to help bring this project to life.

Shipping update

Posted by Snapnator.com (Creator)
7 likes

Dear Backers,

We have delivered all packages and replied the tracking number to whom provide us the correct information yesterday, no matter you choose option A or option B. We believe your package will arrived soon.

We need to say thank you to you guys again. We’re glad that the amount of backers chose option A is far beyond our expectation.

For people who have not contacted us, please send your backer number to service@snapnator.com . Please tell us your option and current information, we will reply you in 48 hours. We really hope that you can choose option A, since it has better quality and advanced functions.

For those who want to get refund. We’re very sorry that we cannot provide this service right now, since we have made used of all the funds in product development and production. If you still insist on a refund, please be patient. Although we cannot satisfy your request at present, we promise to refund you as soon as possible.

Thank you for all your support!

Regards,

Snapnator Team

Jeffrey Paul, Snapnator.com, and 5 more people like this update.

Comments

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    1. Jan Chen on

      Hi, I didn't receive anything.
      My backer number is 6,532.

    2. Missing avatar

      Sergey on

      Hi!
      I don't receive anything.
      My backer number 6,538.

      Email was sent.

    3. Snapnator.com Creator on

      @Chow Choy Leng Thanks for your reply. Please send your backers number to our official e-mail address: service@snapnator.com . We’ll reply you in 48 hours after verification.

    4. Snapnator.com Creator on

      @王要正 please send your backers number to our official e-mail address: service@snapnator.com . We’ll reply you in 48 hours after verification.

    5. Snapnator.com Creator on

      @Mike Our customer service email has contacted you but has been rejected. Have you blocked it?

    6. Missing avatar

      Mike on

      I sent an email on 27 April, still no response. So much for 48 hour response.
      :(
      Useless...

    7. Missing avatar

      王要正 on

      Backer number 7,821
      There's still no news.

    8. Missing avatar

      Chow Choy Leng on

      Backer number 6,993
      I still have not received anything.Why long no delivery?

    9. Snapnator.com Creator on

      @HeeJae An Dear, please send your backers number to our official e-mail address: service@snapnator.com . We’ll reply you in 48 hours after verification.

    10. Snapnator.com Creator on

      @Vincent Frietman Thanks for your understanding and we really appreciate your detailed description of your user experience! Your comment has definitely encourage us! We'll work harder and bring greater products to all of you guys. Thx again!

    11. Vincent Frietman on

      Oh and I'm happy to provide pictures/video if you want, just ask and I will post them somewhere.

    12. Vincent Frietman on

      Excuse my grammar, I typed it way to fast.

    13. Vincent Frietman on

      I received my Snapnator Pro yesterday (The Netherlands), just a week after ordering it with the coupon that offered.

      It feels sturdy and the magnet has enough strength. Yanking it seems to be at the same strength of a Magsafe 2 connection.

      Although hesitant because of the overheating stories, I connected it and power works fine. It has a white LED which lights up when connected.

      I then connected an old Cinema Display though the Apple USB-C Digital AV Multiport Adapter and it works, together with peripherals contented to it (USB keyboard and mouse).

      Then I took the leap and hooked up my LG 5K monitor. And waddayaknow: it works just fine, also with peripherals attached (like ethernet dongle). Since I have my laptop on a raised stand and a bit of a wobbly desk every time I type, the cable's weight sometimes makes it disconnect the display feed, although I don't see the Snapnator physically moving/disocnnecting. So sometimes a short back-out display occurs.

      I wasn't really planning on using this daily on my desk though (why would I?), so it's not a problem for me. Using it as a trip-guard when working remote and being able to also connect a peripheral to it is fine with me.

      Soa all in all it took Snapnator quite some time and they should have communicated a LOT more with us backers, but at least the product I now have received lives up to my expectations. No overheating issues so far, but I will get back here if it does.

      I was patient enough to not raise my voice the last year and although I understand the reactions of some backers, I think these Snapnator guys truly just want to deliver. They ran into issues and didn't communicate them at all and that's a big no-no. But I hope they have learned from it and will keep up the good work they are doing now.

    14. Missing avatar

      HeeJae An on

      Backer number 9882
      I still have not received anything

    15. Snapnator.com Creator on

      @Aaron Westley Thanks for your reply. Please send your backers number to our official e-mail address: service@snapnator.com . We’ll reply you in 48 hours after verification.

    16. Snapnator.com Creator on

      @Kumar Varadaraju Thanks for your reply. Please send your backers number to our official e-mail address: service@snapnator.com . We’ll reply you in 48 hours after verification.

    17. Snapnator.com Creator on

      @林政翰 Thanks for your reply. Please send your backers number to our official e-mail address: service@snapnator.com . We’ll reply you in 48 hours after verification.

    18. Snapnator.com Creator on

      @Hiroshi Sasagame Dear, I just send ks message to you. Please check.

    19. Missing avatar

      Hiroshi Sasagame on

      I could not send mail.
      What should I do?

      ---------------------------------
      Hi. This is the qmail-send program at mail.xxxx.co.jp.
      I'm afraid I wasn't able to deliver your message to the following addresses.
      This is a permanent error; I've given up. Sorry it didn't work out.

      service@snapnator.com:
      203.205.147.218 failed after I sent the message.
      Remote host said: 550 Mail content denied. http://service.exmail.qq.com/cgi-bin/help…

    20. Missing avatar

      林政翰 on

      Backer number 7543
      I still have not received anything

    21. Missing avatar

      Kumar Varadaraju on

      Backer number 8710 - still have not received anything or any reponses to my queries.

    22. Aaron Westley on

      I never received mine. Nor did I receive the coupon code I was told I would get...

    23. Snapnator.com Creator on

      @Mark Grech Thanks for your reply. We’re very sorry for the troubles caused by our broken product. Could you send more information to service@snapnator.com , we are glad to help you deal with this problem.

    24. Missing avatar

      Mark Grech on

      What they don’t tell you is that the product is worse than a Chinese piece of crap.

      Mine arrived, and fell apart in less than 48 hours.

      No fucking way was I going to risk damaging a 4K laptop with this crap..

      STOP ADVERTISING THIS SHIT.

      Imma biggest regret is that this was the first and probably only project I ever backed on kickstarter.

      Not only were they late, but the product was crap as well.

      Shame on you

    25. Snapnator.com Creator on

      @Bedford Lam Dear, we just reply your email. Please check your mailbox.

    26. Bedford Lam on

      Sent an email to service@snapnator.com 7 days ago with no reply. Backer # 8,653.

    27. Snapnator.com Creator on

      @Keith Andreen Please send your backers number to our official e-mail address: service@snapnator.com . We’ll reply you in 48 hours after verification.

    28. Snapnator.com Creator on

      @Dan Chen Please send your backers number to our official e-mail address: service@snapnator.com . We’ll reply you in 48 hours after verification.

    29. Snapnator.com Creator on

      @Bergur Ingimar Jóhannsson Hi Bergur, we just reply your email. Thanks for your patience.

    30. Missing avatar

      Dan Chen on

      Never got any product or email regarding options. Totally Scam!

    31. Missing avatar

      Bergur Ingimar Jóhannsson on

      where can i see my tracking number? i didint get any email yesterday

    32. Keith Andreen on

      It will be interesting to see if I finally get this since I ordered it so long ago. I’m certainly not given no you guys any MORE money, but getting what you originally promised sure would be nice. And surprising at this point.

    33. Snapnator.com Creator on

      @Chris Hansen Hi Chris, sorry for our terrible service. If you choose option B, we will also deliver the products in 48 hours. We’re very sorry that we cannot provide this service as you wish right now, since we have made used of all the funds in product development and production. Sorry Again.

    34. Snapnator.com Creator on

      @Warattapop Thapatsuwan Hi Warattapop, we just send an email to you. Thanks.

    35. Snapnator.com Creator on

      @Chris Hansen Hi Chris, sorry for our terrible service. If you choose option B, we will also deliver the products in 48 hours. We’re very sorry that we cannot provide this service as you wish right now, since we have made used of all the funds in product development and production. Sorry Again.

    36. Snapnator.com Creator on

      @Christoph Atteneder Hi Christoph, just reply your email. Please check your mailbox.

    37. Missing avatar

      Chris Hansen on

      If you go to the first page of their Campaign and go to the bottom, there is a button to report this project to Kickstarter. I used the button and made my complaint. Perhaps others will so the same to draw Kickstarter's attention to the games being played by this company and Kickstarter will do something about it. While Kickstarter might not investigate a failure to complete a project, you would think they have an obligation to investigate if their site is being used for improper purposes of taking people's money and lying to people.

    38. Christoph Atteneder on

      Backer 8341: I only sent you my address three times via email with the same result. Nothing gets shipped. How about just deliver what you actually got paid for!

    39. Missing avatar

      Chris Hansen on

      This latest move appears to be very misleading. I ordered two originally for a total of $58. Never received them despite 16+ months passing by. If you chose Option A, they send you a coupon code you use on their website for a new transaction that provides a credit (via coupon code) for the $58 paid and they provide another coupon for the 2nd one to be reduced by $19.50. Applied together, you should get the two for what original paid, which is fair and right. BUT, they set it up so you can't apply both coupons on their website to the transaction for the two so you don’t have to spend more money to get the two originally ordered.. Instead, in order to obtain two of them, you have to apply the coupon for $58 and then pay an additional $19.80, which makes the second coupon pointless. Add to that, if you try to order just 1 of them for $39.90 and use the coupon code for $58 (and forgo the additional credit value), it will not let you do that. It says coupon can only be applied to orders over $79.80. So you're stuck ordering two and paying them money. I sent an email to the email address they provide and “Amanda” responded confirming this was accurate. The coupons are worthless IMO and this appears to be just a way for them to avoid delivering the product and take more money from people.

    40. Snapnator.com Creator on

      @David Farrell Hi David, I just send an new email and ks message to you. Please check.

    41. Snapnator.com Creator on

      @Rob McDonald Hi Rob, could you pm me you email address?

    42. Missing avatar

      David Farrell on

      Hello - I am backer # 7836 - I sent an email re: "Snapnator Pro Coupons" but I did not receive reply email (or ks message). Can you please tell me status of my order? I requested to exchange my 2x Snapnator order for 2 x SnapNator Pro -- Please give status update, thank you. -David Farrell

    43. Warattapop Thapatsuwan on

      Hi, I am backer 6294 and still waiting. Would you refund my money?

    44. Missing avatar

      Rob McDonald on

      Backer 9432

      I submitted my survey in January of 2017 and I have not received my product.

    45. Snapnator.com Creator on

      @Thomas Chan Hi Thomas, we just send an email to you. Please check.

    46. Snapnator.com Creator on

      @Mohammed Essa We just reply your email. Please check.

    47. Snapnator.com Creator on

      @Brian Harvell We just reply your email. Please check.

    48. Missing avatar

      Thomas Chan on

      I am backer 9026
      I back it at 18 Dec 2016
      And I still waiting for the product, please contact me.
      Send me the product or refund ! Just give me a solution.

    49. Missing avatar

      Mohammed Essa on

      I’ve contacted you many times with my backer number nothing ! , forget it !

    50. Missing avatar

      Sharon on

      Still waiting for my refund. PLEASE