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A Magnetically attached charging connector for the new Macbook, Macbook pro and more USB C charged devices. One of the best MacBook / pro accessories.
A Magnetically attached charging connector for the new Macbook, Macbook pro and more USB C charged devices. One of the best MacBook / pro accessories.
9,830 backers pledged $378,758 to help bring this project to life.

Email Service Restoration

Posted by (Creator)

Dear Backers:

As we upgraded our service infrastructure yesterday to enable the notification of tracking numbers, we experienced disruption that led to our service Email addresses becoming unavailable, everything should be back to normal now. We are sorry for the inconvenience it may have caused.

Best regards,

Team SN

Andy Lau, David Marks, and 14 more people like this update.


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    1. Missing avatar

      Robert Bonté on

      still nothing for me…

    2. Missing avatar

      mike goehler on

      I didn't receive my Snapnator, please check.

    3. James on

      I got mine, thanks guys.

    4. Missing avatar

      Blake Taylor on

      Another backer here with no item delivered. I will be registering this transaction as fraudulent with my bank and asking them for a chargeback and to investigate.

    5. Missing avatar

      Gabriel on

      9 months and no news about my Snapnator? Incredible... it's inadmissible. Please, can you give me a solution?

    6. Missing avatar

      Henning Menke on

      Hi - still have not received the snapnator after 9 months?! What's going on...

    7. Missing avatar

      peggy on

      I still havent received my items! Please let me know when I can expect them?

    8. Deli Geersang on

      When are you shipping. ?

    9. Missing avatar

      Franjo on

      I didn't get my Snapnator? Can you check please.

    10. Missing avatar

      Bryan Leese on

      Am glad your email works? Where is my Snapnator?

    11. James on

      Still not gotten mine in Texas...

    12. Wm Gill Robins on

      I've received nothing in the mail from Snapnator. I guess your on another, more permanent Holiday again???

    13. El Lee on

      I am an early investor from Singapore, and have yet to receive the Snapnator. Team, please help to check?

      I have never had such bad experience on Kickstarter where delivery of finished product is delayed for more than half a year!

    14. Missing avatar

      Frutuoso on

      I have contributed to your project from its inception and I still have not received my reward. I am very disappointed.
      Julien FRUTUOSO

    15. Missing avatar

      Alessandro Marini on

      Last month I finally received the Snapnator after a long wait. What can I say... the usb-c adapters I ordered with the magnetic power connector are unusable because of wrong dimension of the plugs and, about the power connector, now you can find several magnetic connector on Amazon at a lower price. I've had a very useful experience on Kickstarter because now I can say that from now on... never ever more Kickstarter.

    16. Missing avatar

      宋鹏 on

      where is mine?

    17. Missing avatar

      Thomas Sebastian on


    18. Missing avatar

      Alessio Zanghi on

      I received today my Snapnator!
      I'm the #4,508 backer.
      The first impression is good. The magnetic attachment is strong.
      I waited a lot but I know the difficulties to realise a big project such this.


    19. Missing avatar

      DrPsycho on

      Guys, don‘t expect too much on your snapnator.
      Got mine today, and i must say, this is one of the most disappointing goods i’ve ever bought via kickstarter.
      Cheapest material and finishing, doesn’t fit really good in my MB12 (wobbles in USB slot).
      Never again...
      Many bucks for scrap...too bad...

    20. Missing avatar

      mike zimmer on

      Status on shipments please.

    21. Missing avatar

      Joel Gelfand on

      Are there still units being sent? I still haven't gotten mine yet either

    22. Logan Detty on



    23. Stephen Schwerdfeger on

      I ordered and paid for 2 devices.... I received ONLY ONE. It has been a month since I received the one device. I have emailed 3 or 4 times with NO RESPONSE to any of my inquiries. it's been over 2 weeks since this post about losing email service. Please respond to my emails, and send the second unit that I am due. Please.

    24. Missing avatar

      Francesco Zancanella on

      Still waiting... will arrive in 2107?

    25. Aurélien Bidon on

      Got mine today and all I can say is that its a real crap ! The part of the adapter which you connect the USB-C cable to isn't even glued to the "space gray" thing around it.
      This project has been the worst thing I ever backed on Kickstarter. I could have done better with a bunch of Lego...

      Really disappointed, feeling betrayed by this company who manage its communication and the quality of its products at the same level...

    26. Ramzi Bensemman on


      Backer # 1768, i haven't received my snapnator ??? My address France paris
      Please give me more information.


    27. Michael Aman on


    28. Missing avatar

      Eric Xiao on

      I sent so many items on kickstarter and didn't receive a single reply... starting to get really annoying since I have no idea if i should give up on expecting this thing to arrive at all

    29. Matthew Mittelberg on

      Hi there, I have sent you several messages. I'm trying to be patient, but I'm only going to be in the UK for 2 more weeks. I need my products to be delivered by then. If you cannot do this, please respond so that I can give you my address in the United States.

    30. Cristian Cruz on

      where is my items?

    31. Missing avatar

      Hyun Woo Jung on

      where is my item??

    32. Missing avatar

      Michael Maass on

      Hey, Team SN,
      if you even exist: Thanks for the hilarious heads-up. Great job, but do tracking numbers actually care about being notified?
      Did you possibly mean to write "The check's in the mail" but couldn't remember the words of that catchy phrase and then went for something containing the buzzy, promising term "tracking numbers" which triggers positive emotions in expectant recipients to be?
      Quite frankly all these fully redundant e-mails telling me that you are sending out the goods are getting old. You write you are sending out the product, prepare to send the improved products, sending out the product with an improved method of sending it out, announce to "enable the notification of tracking numbers", etc. etc.
      What makes me think that you don't HAVE any product to send out? Is this "Snapnator" possibly a halfway elaborate robot generating soothing "we-are-so-busy" e-mails in nicely spaced intervals, on a mission to keep those stupid funders of someone's lifestyle at bay ... The "Snapnator" was scheduled for January 2017.
      You definitely give crowd-funding a bad name, with a vengeance.
      I stress that I still remain respectful and polite.
      But you get the drift, do you?
      Refund my money

    33. Stephen Leung on

      Still waiting...

    34. Missing avatar

      Lars Becker on

      so when is it shipping for me? can i have the tracking number?

    35. Missing avatar

      Rob Cordeau on

      I received my snapnator and two usb-c adapters. One adapter works, one doesn’t. I have tried contacting “customer service” many times - no response. Can anyone from Snapnator respond?

    36. Missing avatar

      Roman Smirnov on

      my email from FEBRUARY 3rd reads:
      "We would like to let you know that we will start shipping your rewards this 2nd week of February. We will be providing tracking number and will start sending it to you via private message on Kickstarter a few days after. Please be mindful that we have about 10,000 rewards to ship so it will take us a few weeks at least in order to finish everything."

      And so, it has been over 4 months and still nothing. And to add salt to the wound, it seems the thing is not USB-IF certified. From the photos, you can see that the connector has a seam, and USB-C should not have that.

    37. Missing avatar

      Renat on

      When can I get snapnator?

    38. Missing avatar

      Kazuyoshi Inoue on

      When will you deliver it?
      It has been too long for me to wait too long.

    39. Missing avatar

      Ming Fen on

      so when is it shipping for me? can i have the tracking number?

    40. Missing avatar

      Ruben on

      I want a REFUND MOW PLEASE!!!!

    41. Missing avatar

      Antonio Alabanda Parejo on

      We'll never receive nothing! Scammmmm lierssss

    42. Victor Lau on

      I am still waiting for my Snapnator - so provide some tracking information or refund my money!

    43. Missing avatar

      Stefano Errico on

      I am still waiting for my Snapnator - so provide some tracking information or refund my money!

    44. Missing avatar

      Paul Chapman on

      I have emailed multiple times, sent my backer number more times than i can remember, i had one email back that made no sense, and it's been months, at this point i just want a refund, first and last time i'll ever use Kickstarter for anything, someone should really investigate this as there are so many people in the same position

    45. Coby Huang on

      When can I get snapnator??????

    46. Clint Arthur on

      You guys have finally done it -- I am never getting anything off Kickstarter again. I have still not received anything, and it's 6 months beyond our promised date.

    47. Missing avatar

      T on

      Sent you many message and emails
      With my phone Number and my Backer Number
      Never had an answer !

    48. Missing avatar

      Emily on

      I last reached out to you 10 days ago (via messenging on the Kickstarter website) and still have not received a response. Please respond and tell me whether you have sent my product and what the tracking number is.

    49. Missing avatar

      Alex Cadena on

      Thank you! Received mine yesterday.
      Unfortunately it came defective. Who do I contact?