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A Magnetically attached charging connector for the new Macbook, Macbook pro and more USB C charged devices. One of the best MacBook / pro accessories.
A Magnetically attached charging connector for the new Macbook, Macbook pro and more USB C charged devices. One of the best MacBook / pro accessories.
9,830 backers pledged $378,758 to help bring this project to life.

Shipping Progress and Clarification about the Accessories

Posted by Snapnator.com (Creator)
23 likes

Dear Backers:

Since our shipping started, we have been flooded with comments and emails of you guys/gals sharing your experience and stories with your snapnators, and we found them deeply encouraging and motivating. We are all committed to bring back Magsafe to the Macbooks through our effort, and seeing them in action in the world outside of our company is just an incredible experience. We also owe a big "thank you" to those of you who offer us constructive criticisms, which would be very helpful in our further improvement of snapnator.

Meanwhile, we know many of you are still eagerly awaiting your snapnators to arrive, that's why we have ramped up our production to supply nearly 400 snapnators/day, which we are actively working to improve.

Some of you have asked for an explanation of the purpose of the blue triangle and the sticker, here it goes: the triangle is used to remove the connector part of snapnator from the USB-C port, while the sticker serves the opposite purpose, it can be applied in the unlikely case when you find the connector to unplug from the port when pulled straight outwards with force.

We want to keep this update short, as we know there is a lot more work to do, most important of which is getting your snapnator to your door while maintaining its quality. Have a good day everyone!

Team SN

Comments

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    1. Per Friis on

      Hi I have naver received any snapnator from you, I backed you with $59, the double bonus kit, and I answered all you requests for address and phone numbers.

    2. ForWard on

      Hi Snapnator team: I have never received my rewards? Shipping seems to be completed, but no notifications nor package has arrived. Please fix this, Ward.

    3. Missing avatar

      deleted on

      This user's account has been deleted.

    4. Missing avatar

      Frutuoso on

      Hello,
      I have contributed to your project from its inception and I still have not received my reward. I am very disappointed.
      Julien FRUTUOSO

    5. Missing avatar

      deleted on

      This user's account has been deleted.

    6. Missing avatar

      Richard Fee on

      I am backer 7154, and have not received my Snapnator. I am about to the point where I write this off as a scam. It has been over six months since I pledged, and nothing other than vague "stories".

    7. Missing avatar

      Kustaa on

      Hi I'm backer 5284 and have not received my items ... how can I contact you? When are you going to ship ? The communication with the backers have been rather poorly managed IMO

    8. Erick Tan on

      Just received my items.
      A bit disappointed with the poor material.

    9. Kenny Lam on

      Do I get a Track and Trace or something? I Live in The Netherlands and haven't received it yet

    10. Missing avatar

      Amy Li on

      Hello,

      I live in USA and I haven't gotten my package. Just wondering when it is coming.

      Sincerely, Backer :D

    11. Missing avatar

      Rom B on

      Half a year later ... still nothing , in te meanwhile I could have bought any other magnet adapter on amazon... last time I pledge on fairy dust Kickstarters ....

    12. Missing avatar

      Mohammed Essa on

      Hello ! Any news on my shipment ? I did everything needed , but no update so far . Thanks

    13. Rabih Mokbel on

      Dear team,

      any chance to know when you will be shipping to Germany?

      Regards

    14. RODENT950 on

      My snapnator aluminum cover came off from the USB-C adapter,
      The glue could be of better quality,

      Do I get a new one?

    15. RODENT950 on

      My snapnator aluminum cover came off from the USB-C adapter,
      The glue could be of better quality,

      Do I get a new one?

    16. David Gee on

      What's the blue plastic triangle in the packet

    17. David Gee on

      What's the blue plastic triangle in the packaging

    18. Missing avatar

      Jaidev Singh Kler on

      Haven't received anything till now

    19. Niraj Shah on

      No update in weeks. Haven't received a tracking no or any communication. WTF is going on?

    20. John Mark Hawley on

      C'mon folks, you should be making an update a day so people have an idea if they are ever getting anything from you.

    21. Missing avatar

      Jean-Paul Mende on

      I haven't received any tracking number yet! How much longer do I have to wait?

    22. Ty Dlugozima on

      FYI --- I'm Backer 582 and I haven't received anything....

      Where is my item? Pathetic service.

    23. Missing avatar

      Hans-Olof Olsson on

      Still waiting! Haven't received any tracking number yet! How much longer do I have to wait?

    24. Missing avatar

      Marcelo Huang on

      I have also not receive any update on my snapnator

    25. Missing avatar

      Kim han-gi on

      Hi Snapnator.
      I've not received the product or a tracking email Can I please get an update on when it should be arriving?

    26. Missing avatar

      Emanuel on

      I haven't received any shipping number yet !!!! I'm waiting and waiting and waiting ......

    27. Missing avatar

      Shahriar Farkhan on

      Hi Snapinator. It would be helpful to give us a weekly update as to where you are on shipping based on the backer's number. Many of us haven not received any correspondence/confirmation of shipment and the last message you sent was on May 16, well over 6 weeks ago. One would think you would have shipped everything but at this point due to the lack of basic communication, it looks like you haven't or there's been an issue or something...

      Here's a pro-tip on customer service: Regular intervals of communication (good and bad) are beneficial to people getting the sense that you're working on this.

    28. Missing avatar

      Phong on

      When I get my item, I have been over 6 months.

    29. Missing avatar

      Emily on

      We haven't heard anything since mid-May, will you be sending out an update any time soon? Where are you in the shipping process? It seems that based on the numbers you provided, you should have shipped out all of the pledges by now.

    30. Erik Sternischa on

      Didn't receive a tracking Information or an actual product. Never experienced such a bad campaign...

    31. scott on

      I'm bringing up the rear #9704

    32. Missing avatar

      Alex Rusanov on

      I haven't received any shipping number yet #2022

    33. Missing avatar

      ngduyaen on

      I have not received any shipping info yet (back #8302). Are you back to back-order again?

    34. Missing avatar

      David Major on

      I have also not received anything (no tracking number or product). What is the status of the packing and shipping process?

    35. Missing avatar

      Goldie Pergl on

      Hi Snapnator.

      I've not received the product or a tracking email...or...any hope that it's been posted! Can I please get an update on when it should be arriving?

    36. Missing avatar

      Toshiyuki Yamada on

      やっと来たよ。それにしても遅れすぎだな。価値半減だ。I received mine today. too late.

    37. Missing avatar

      Arseniy Belousov on

      will you send us track numbers? I have a problem - my problem is Israel post, they can not to deliver my package into my house :(
      If you can make this tracks - it would be great!
      Буду благодарен!

    38. Missing avatar

      Alex Ye on

      Finally, I have got my snapnator which was sent from China today. Thanks.

    39. CS on

      I've not had any replies when I ask about my package. Are they still coming?

    40. Josh Sawyer on

      I have been waiting patiently but still have not received mine. I cant wait to get it!!!!

    41. Leroix Desancon on

      I still haven't received mine. Any knowledge about shipping to Germany? Can you provide a tracking #?

    42. Missing avatar

      Douglas McIntyre on

      It was not clear to me that the product was for the Mac Book only. Not compatible with my iPhone or iPad. Very disappointed. Anyone want it useless for me.

    43. Kareem klas on

      I just received my package. Very happy to have it finally received. It works perfectly fine. Yes it has been a very long wait, but I believe it's worth the wait. I've yanked my cable to times after I ordered my snapnator, one time my new MacBook Pro fell on the ground (survived it perfectly fine). Now I won't have to worry about that anymore.

      Thank you Snapnator!

    44. Missing avatar

      HUNG,MING-CHIEN on

      I want my money back. I have waited enough. Please reply me at least once.

    45. Missing avatar

      wonjin tae on

      I want my money back. I have waited enough. Please reply me at least once.

    46. Missing avatar

      Jack Derrick on

      Useless ! PM the creators on 12th May. left comment on a thread 14th May. followed up PM on 22nd May - and not heard anything back?

      Product is useless - connection intermittent. Please contact me to issue a working replacement or preferabley refund as I have lost all faith in your company.

      cheers,

    47. Missing avatar

      Sean Fagan on

      And one of them broke.

    48. Missing avatar

      Jordan Woodstock on

      This is not a SCAM I have received mine I have a video unboxing and reviewing the product soon check the first look teaser on my YouTube channel TheTeeandJayShow

    49. Reuben Thiessen on

      Backer 2635, Just received mine on May 22. Works with my 15 MBP using the Apple 87-watt charger and USB-C cable.

      I posted an unboxing video for those doubters who still think this is a scam, not that video proof will convince you otherwise but in case it does: https://youtu.be/POsd1xDI5mE

      Kickstarter isn't a store, but a place to fund people's ideas. Ideas that *include timelines* and original assumptions that might turn out to be wrong.

    50. Missing avatar

      Jordan Woodstock on

      Great Product! it finally came, works well.

      Only issue I never received the sticker and like the email says it all pulls out if pulled with straight force, which is a bit disappointing defeats the purpose if my MacBook can still fall. Any chance I could get sent a sticker?