Frequently Asked Questions
This is the nickname we have for Trainz: A New Era.Last updated:
This version of Trainz is available only via digital download. It includes the Driver, Railyard and Content Manager modules but does not include the world/session building Surveyor module. There are options to upgrade the Driver Edition (separate purchase). You can add the Train Tab from Surveyor to make it available in Driver, so that you can assemble and place your own trains or you can add the full Surveyor module to allow you to edit or create routes and sessions.Last updated:
Your card is only charged once the project reaches the minimum goal of $165,000 (although it may be a day or two after that, depending on when Kickstarter process the payments). If the goal is not reached, no money is deducted from your account.Last updated:
Currently the answer is yes. We are looking at ways to accept Paypal payments through our website.Last updated:
We will be monitoring rewards and it is likely we will add additional rewards at a later date. We suggest you pledge at a certain level to start with, and leave your comments about what new rewards you would like to see.Last updated:
All funds raised through Kickstarter go towards making Trainz a better experience. We have published a list of Stretch Goals that will be the first things we will add should we exceed our goal. All funds raised will be used towards the development of Trainz: A New Era.Last updated:
Anyone who pledges for a boxed version, from Trainz Crew onwards, will have Beta access, which is a digital download. Once the final release is created, you will have access to the final beta build until your box arrives.Last updated:
The boxed version (a DVD in plastic case with paper manual) installs using a CD Key and can be reinstalled at any time without an online connection.
The digital version (with digital manual) does not require a CD Key and instead uses your log-in details to activate your product.
Both versions can be played offline.Last updated:
The boxed version of Trainz will be DRM free and will include a unique CD Key in the box. This version will operate without ever requesting to contact an online server to activate your product.
The digital download version will require a valid log-in to the store from which you purchased it.
Official Payware DLC requires a log-in and online connection to download, then can be used offline.
Digital versions will require online authentication periodically (currently every month).
3rd parties may offer non-DRM payware (e.g. .cdp or.exe installs)
An internet connection and log-in are also required for Download Station Access, iTrainz Chat and Multiplayer.Last updated:
Trainz offers a number of internet-only features, including our Trainz Download Station which provides free access to a vast library of user-built content, iTrainz Chat and Multiplayer. These features require an internet connection while in use, and cannot operate while you are offline. For digital-download versions and for in-game payware support, T2 also requires occasional internet access to activate the purchased products. No persistent or always-on internet connection is required for this purpose.Last updated:
While connected to our online services, T2 will share the minimal amount of data required to undertake normal operation. This typically includes a secure handshake which authenticates your Planet Auran details (if you have entered Planet Auran details into the game), a digital shop receipt (if using Steam or some other third-party digital storefront), or a cookie which uniquely identifies your Trainz installation. You can avoid sharing this information by switching off the relevant services in the game settings.
If you are participating in anonymous usage statistics gathering, we also aggregate basic usage information which helps us to diagnose faults and improve the user experience. This data is not correlated back to a specific user.Last updated:
Yes. Both the boxed version and the digital download version can be used offline. The digital download version does require that you take the game online at least once per month in order to maintain your product activation - if you allow the activation to lapse then you simply need to go online again to reactivate. Of course, none of the online features of the game (including the Download Station, iTrainz Chat, and Multiplayer) will operate while you are offline. The boxed version can be used offline forever, if you so desire.Last updated:
By choosing to register your serial number online (optional), you will be able to access updates from our server.
Once registered, you can select to be prompted automatically if a new update is available, or you can leave this option switched off and manually check for updates via our website.Last updated:
You can prevent the game from accessing the internet by taking advantage of a fine-grained set of access controls available in the Trainz Settings. This includes the following options:
Disable all network access.
Disable gathering of anonymous usage statistics.
Disable access to iTrainz Chat and Multiplayer.
Disable download station support. (Prevents refresh of content listings, prevents content download, hides existing content listings.)
Disable the DRM system. (Only available for a boxed version which was registered with a CD Key. Disables all communication with the DRM server. Immediately disables all payware content and functionality.)Last updated:
No. Online DLC activation is required whenever a new in-game payware item is purchased. It will not be possible to install official payware DLC without an active internet connection.Last updated:
Yes. It is required that you take T2 online at least once per month to maintain product activation, however while your activation is current you may use the product offline.Last updated:
If our project is successful, a completion survey is sent to each pledge level. One of the questions will be to ask for your Planet Auran username. We will then allocate the pledge level icon to your "forum trainzline".Last updated:
You will be notified with all the necessary details through your Kickstarter email address.Last updated:
A: Procedural Animated Spline Junctions
This feature includes underlying track system support and an updated set of track laying tools that will allow a user to lay track in Surveyor that automatically adds frogs (blades) and checkrails in the correct place on the tracks when making a junction. The blades will animate to indicate the direction of travel. Different switches (junction levers) can be placed to control the junction direction.
B: Super-Elevated Track + Improved Cab Sway + Train Motion
When laying track on curves, an angle modifier can be added to tilt the track in the direction of the curve. In addition, vehicle suspension will be modelled to accurately depict the angle of tilt (since this is dependent on speed and suspension). Using this suspension modelling system, cab sway and “car rocking” from both internal and external perspective will be implemented. When running on rough track, cars will wobble and shake independently.
C: Smoke and Weather Affected by World Objects
Collision volumes can be added to splines and map objects and the particle effects will then react to those collision volumes. Terrain will also support collision. This means rain will hit terrain or the roof of a station and splash, and smoke will hit the underside of a bridge or the top of a tunnel, change velocity and direction and flow out naturally.
D: Interlocking Towers / Track Blocks (UK: Signal Boxes)
Support will be added to allow the linking of signals and switches, and for a user to operate either mechanical levers (in older style towers) or console buttons (in newer towers) to adjust and lock a set. This will also provide a big helping hand to AI to “understand” the route better.
Q. What is an interlocking tower?
A. Some of the fundamental principles of interlocking include:
Signals are locked in sets to prevent conflicting train movements to take place at the same time.
Switches and other appliances in the route must be properly 'set' (in position) before a signal may allow train movements to enter that route.
Once a route is set and a train is given a signal to proceed over that route, all switches and other movable appliances in the route are locked in position until either
the train passes out of the portion of the route affected, or
the signal to proceed is withdrawn and sufficient time has passed to ensure that a train approaching that route has had opportunity to come to a stop before passing the signal.Last updated:
Once we pass our initial goal, each time we raise an additional $50,000, a new Stretch Goal is unlocked. The first two Stretch Goals will be the two Initial Goal Features that received the fewest votes, then we will move onto the full Stretch Goal list.
Update Dec 2nd: The two remaining features will now be combined into one Stretch Goal, with contributions towards the 2nd goal by way of ongoing pre-orders through the SimulatorCentral.com online store.
Prioritizing the Stretch Goal list will be done with the help of pledgers at Senior Engineer and above. After the Kickstarter Project is successful, completion surveys will be sent out in early January 2014. Pledgers will vote for their favourite Stretch Goals and the feature with the highest number of votes becomes the highest priority, and so on.Last updated:
Each of these Stretch Goal Feature Sets are designed to be approximately three man-months in duration for design, development and testing. The descriptions are purposely broad as each system needs to be fully designed and specced prior to development. We will be working with the Trainz Pioneer Council and others to finalize the details of the design, but these summaries will provide enough information for voting purposes.
1. Weather System Special Effects
The types of features include:
* Volumetric fogging
* Rain-on-windshield effect
* Wind effects
* Weather zones
* Moving / timed weather zones
* Clouds / atmosphere
* Heat-haze effects
* Rain splashing on contact with all surfaces (ground/water/scenery objects/trains)
* Snow / puddles accumulating on ground
2. Additional Physics Simulations
Additional braking systems including:
* Vacuum brakes
* EP brakes
* Twin pipe air (brake distributor)
Additional power physics simulation:
* Diesel mechanical transmission
* Diesel Hydraulic transmission
* AC electric sound
* Diesel Fuel consumption
* Oil fired steam fuel consumption
Additional steam support
* Smoke relates to power output/throttle settings (i.e. smoke is actually a reaction to engine effort)
3.Advanced Animated Passenger Loading
Realistic passenger station movement and loading “simulation”.
Players will select from libraries of high quality 3D passengers to place on stations, watch them animate, move, interact and get on and off the train. The level and sophistication of each of these aspects will be determined during design.
4. Advanced Animated Industries/Accessories:
Bring your domestic/industrial and natural world to life with moving forklifts, cranes, animals, insects and leaves
e.g. a container crane that moves along on it's rails to line up with the container to be removed from the train, lowers the crane into position, picks it up, moves it away, and places it down in a storage location. Then repeat for the next container, and so on. (No more fade-in, fade-out of loads.)
5. Sun/Moon/Water System Enhancements:
Regional, diurnal, zone based system improvements.
Improved sun and moon visuals
Improved sunrise/sunset/moonlight settings (and based upon latitude)
New twilight mode
Change in day length over the year
Sloped and flowing water and new effects
6. Ground Clutter and Texture System:
Greater realism along trackside, and close to camera.
Improved ground clutter + decals + tools to apply new effects
Macro and micro detail ground textures for increased resolution/variation
7. Terrain Upgrade including Overhangs:
Horizontal nudging of vertices - limited overhangs
New cutting / embankment tools
Dynamic billboards - mountains seen from any distance "infinite draw distance"
Remove baseboard edging - stretch ground to infinity
Support terrain higher than 5,000m
8. New World Building Tools:
Landscape Genie - a configurable tool to auto-create and paint terrain and populate with selected objects
Import DEM data directly with the Terrain Importer
Google maps overlay or similar system
9. Prototypical Scheduling/Timetabling System
Easy to use Passenger Schedule Creator in Surveyor
Easy to follow Driver Schedule Performance Monitor in Driver
Passenger comfort measure/feedback system
10. Prototypical Freight System
Automatic creation of car waybills with destination information.
Associated 3D world labelling and information
11. Collision Physics and Destruction:
Improved train collision and derailing physics
If one car bumps over wrong points, whole train doesn’t derail
A car too close to junction will hit vehicle on nearby track and both will be derailed
Collision/destruction of world objects: hitting cars at intersections will result in impact
(TBD what actually happens when objects collide)
12. AI System Upgrade plus User Tools
Visualizing path for AI so user can follow the exact schedule/task for each AI Driver at any time and click to re-route or reschedule
Receive dispatcher voice communication for signal state, and other traffic notifications
Hotbox detectors (already supported - add something to highlight this?)
Note: Depending on #9 and #10, some fundamental changes to AI systems to move towards prototypical work orders may be required.
13. Content Management + Localisation Tools
Performance monitoring tools
3D model viewer
Analyze and reduce content errors
Drop in language files to localize game.
14. Ultra-High Res Screenshots + Video Mode
Provide tools to create the best possible screenshots and videos
Render at full details, higher resolution textures, full LOD on all assets, turn reflections up on all
surfaces, increase scene density layer by layer, improve lighting (more single light sources)
Additional trackside camera tools for better video capture (e.g. panning, zoom controls, override auto-distance, find "next" camera, list all cameras, show area of effect for cameras, even storyboarding to link camera movements)
15. Custom-built 3D sound system
Current hardware for 3D sound provides a huge range of output. While some systems are very good, many sound cards result in poor 3D sound (such as all sound jumping from left to right speaker).
By writing our own system in software, we can control the sound output, resulting in improvements to engine sound, track jointed rail, junction crossings etc.
User configurable tools to improve sounds on a per-asset basis (fade-in/out, range control, repeat etc).
16. Additional Optimisations (Loading/Performance)
Devote extra resources to improving performance across all aspects
Loading & saving time
Reduced memory consumption for large routes.
Frame-rates in Driver and Surveyor
Additional engine optimisations
17. Speedtree 6.0 (or 7.0) Update
Depending on the current version, update to v6 (current) ar v7 if it is available.
Offers more variety, better quality, faster rendering, more realistic trees
18. Fulltime documentation + Content Creation Support
Provide greater support to content creators and users.
Create additional tutorials to ensure the power of Trainz is enjoyed by more people.
19. GUI + HUD + Controls
Surveyor UI overhaul
Component GUI system for greater configurability of driver HUDs
More control options:
configurable multi-screen capabilities (multiple arbitrarily positioned monitors)
Additional Controllers ( e.g. joystick, tablet, touchscreen)
20. Multiplayer and Social Options
Additional/improved MP and social options including:
Always on gameplay
Improved networking performance
Improved chat system
21. Multi-platform Support
Ports for Linux, Steambox, and maybe more (e.g. we may move Ocular Rift into here).
Note that Mac is now a guaranteed delivery item, with only the timing that may change. Please see the FAQ for Mac availability for more details.
22. Advanced Catenary Support + Advanced Loco Interiors
Catenary height will raise/lower according to tunnels, crossing etc
Pantograph will move up and down accordingly
Code support for additional in-cab items (valves, certain switch types)
23. Advanced Post-processing and Shader Effects
Custom materials for every type of object and effect resulting in lots more eye candy.
Advanced shaders to make amazing effects happen
e.g. chrome surfaces shine and reflect, ice glistens, dirt and weathering effects that change over time
24. AMD Mantle Support + Nvidia extensions + Oculus Rift support
Reduce latency to video card for AMD cards allowing more objects on screen
(especially animated objects)
Oculus Rift support for full 3D visual effect (requires Oculus Rift hardware)
25. Extra One Month Polish
Keep the whole team working for 30 more days on existing systems to improve, tweak, implement your suggested upgrades.Last updated:
At the bottom of the project page (just above the FAQ section, is a list of the items you can choose from for the Get-Trainz-Now Selection. You will make your choice once the project is successfully funded - you will receive a completion survey asking which item(s) you wish to choose.
You will be able to use the items with your own Planet Auran account or gift the item to any other account.Last updated:
The new engine is designed for current hardware, and will perform even better the higher the spec.
The key aspects to running T2 will be a graphics card that supports DX11, a 64 bit Operating System ( Win 7 or 8) and a quad core processor. (Dual core might be ok, but we won't be certain until things are optimized).
You can search on google to see if your hardware meets these requirements.
Remember also, that T2 will be released in a year from now and an $750 PC will be fine - that's $15 a week to save up for a shiny new PC.Last updated:
Initially it will be PC only (Windows 7 and 8). There is a stretch goal listed to port to other hardware platforms which would result in a simultaneous release. Even without the stretch goal, we expect to port to Mac within 90 days of release and then Linux, SteamOS some time after that.
For mobile fans, we expect to have the new engine running versions of Trainz for tablets and smartphones in 2015.Last updated:
Yes. Anyone pledging for a full version of the game will be able to select whether they would like to download from SimulatorCentral/Planet Auran/N3V Games or receive a Steam version (Steam Key). Both versions will be made available at a similar time and updates will be kept in synch as much as possible.
Both versions will have an auto-patch feature and allow for access to the Trainz Download Station (requires a Planet Auran account).Last updated:
If you pledged at Inspector level or above, and would like to change from the digital version to the boxed version, simply add $10 to your pledge (we will cover the $10 postage). Or add $60 to order the Collectors Edition Metal Case. When your completion survey is sent out, you will be asked to let us know which add-ons you have ordered.
There is a boxed version option at Crew, Engineer and Sr Engineer levels. Due to the additional costs of production and handling, there is no early bird option for these levels.Last updated:
Versions using the updated game engine will be released for iOS and Android in 2015. The more support we get now the sooner all that will happen rather.Last updated:
At release there will be additional payware available. This will be top quality content built specifically to utilize the new T2 features and graphics. One of these packs, which we expect to retail for $20-25, will be yours for free. Further details will be released during the project.Last updated:
Click on the Manage My Pledge button, increase your pledge by the cost of the desired add-on(s) without changing your selected reward tier. After the end of the Kickstarter campaign, you’ll receive a survey where you can confirm which add-on(s) you will receive.
You can then submit your completed artwork (to a specification that will be included in the survey) or submit a mock-up (again to a minimum specification) for one of our artists to complete the design and submit to you for approval prior to creating the final in-game asset.
For each add-on chosen, add the following amounts to your pledge amount:
Name a Street and Street Sign: $20
Name a Station or Industry: $50
Personalised 3D Avatar: $100
Reskinned Trainzcar: $125
Billboard Advertisement: $175
Scenery Item: $900Last updated:
Name a Street and Street Sign: Add $20 to your pledge amount
Simply tell us the words you would like on the sign, and we will create the asset for you. Depending on popularity, we may offer a choice of different signs to choose from (in your completion survey).
Name a Station or Industry: Add $50 to your pledge amount
Similar to the street sign option, but based upon a selection of station and warehouse type assets. If you have a special request and we have an asset that matches, we will try to accommodate all requests. Please note that this item doe not include designing any new geometry, but rather naming a 3D model that you choose from the selection provided
Personalised 3D Avatar: Add $100 to your pledge amount
An avatar is a model of a human with a likeness to a particular person. It has nothing to do with the movie Avatar :-)
As per the Inspector reward, you provide the photos, and we will create your own unique avatar. Your face will be wrapped onto one of 4 head shapes and attached to one of four body shapes. (We may offer more options if possible, depending on popularity). The avatar can then be added to station platforms, engine cabs or anywhere in the world using the Surveyor Editor Module. You can also choose to make the avatar private (i.e. only you get to see it) or public (anyone can see and place your avatar in game).
Reskinned Trainzcar: Add $125 to your pledge amount
As per the Dispatcher Reward, work with our artists to customize your own unique piece of rolling stock in-game to immortalize your support for this project. You can choose from a selection of 10 cars that ship with the game (or even a container or billboard) and design a unique livery (paint job including logo and text) that our artists will apply for you.
Billboard Advertisement: Add $175 to your pledge amount
Submit your own completed advertising image or submit a mock-up image with research material and we’ll create your very own billboard. You can choose from a variety of billboard options and dimensions like the example shown in the Update #10.
Scenery Item: Add $900 to your pledge amount
As per the Stationmaster reward level, we will create a high resolution 3D scenery object specifically designed for you. The item can contain up to 10,000 polygons. As an indication, this would include items such as your house, your car, a bridge or perhaps a bunch of items found in a factory yard. You will need to provide research data, photographs etc for our artist to work from.Last updated:
Please note that the Stationmaster reward includes the Trainz Enthusiast Group reward benefits.
Kickstarter do not allow changes to reward levels once someone has pledged so we are unable to add this to the text section.Last updated:
Yes we will be creating a Mac version of Trainz: A New Era. This is currently scheduled for 90 days after the PC release. For information on how you can help speed up the delivery of the Mac version, please see the Senior Engineer - Mac reward tier.
The Senior Engineer - Mac reward is like a mini-stretch goal for Mac users - we need 90 pledges to result in a near-same-day release.
You are able to change your existing reward by logging in and clicking on 'Manage My Pledge'.
You can still pledge at any other tier level and then select "Mac version" in your survey (this is sent out after the project completes on Kickstarter). These other tier pledges do not count towards the release date changes.Last updated:
To order extra items for yourself or as a gift for others, simply increase your pledge by the appropriate amount (see below for full instructions)
* Get-Trainz-Now Selection (Existing items at discount prices) = $20
* Trainz: A New Era (Driver Edition, Digital Download, available Dec 2014) = $25
* Trainz: A New Era (Full Edition, Digital Download, available Dec 2014) = $45
* Trainz: A New Era (Full Edition, DVD Box, available Dec 2014) = $55 + $10 P&H for outside Australia
* Trainz: A New Era (Collector's Edition, DVD Metal Case + Extras, available Dec 2014) = $150 (incl. P&H)
You can also order other items as follows:
* Personally Commissioned Scenery Item = $900
* Large Collector Piece Artwork on Canvas - 75cm x 45cm (29.5" x 17.7") = $185
* Billboard Advertisement = $175
* Custom Livery Traincar = $125
* 3D Avatar = $100
* Small Collector Piece Artwork on Canvas - 50cm x 30cm (19.7" x 11.8") = $95
* Station or Industry Name = $50
* Street Name + Street Sign = $20
At higher tiers (Inspector and above), you can also upgrade your Digital Version:
Digital to Box upgrade - add $10 + $10 P& H for outside of Australia
Digital to Collectors Edition upgrade - Add $60
To order any of these items, log in to Kickstarter, click on Manage My Pledge, edit the amount of your pledge by entering the TOTAL amount you want to pledge. e.g. if you are at Engineer level for $60 and wish to order a Station Name ($50), enter $110 in the pledge amount and do not change your reward selection.
In your completion survey you will be asked for details of all add-ons including additional addresses to send gifts directly.
NOTE: When ordering these extra items, they do not come with the other rewards such as forum icons and beta access.
To gift someone a copy of the game PLUS a full set of rewards (e.g. TRAINZ CREW: Trainz : A New Era (Full) + Wallpapers + Forum Supporter Icon + Get-Trainz-Now Selection + Exclusive Beta Access) you need to create a second Kickstarter account on their behalf. To do this, log out of Kickstarter, register a new account with their email address. You can use the same credit card as for your personal account to create the second pledge and reward on their behalf.Last updated:
There are now two sizes of the Limited Edition Print.
For the Collector reward levels, we have created a new Limited Edition Print at 50cm x 30cm in size for just $95 more than the Senior Engineer reward. There will be 100 of these prints created.
The Trainz Collector reward offers the larger Limited Edition at 75cm x 45cm and there will be 50 of these prints created. We are unable to change the wording to adjust the size to the correct dimensions.
Both prints are created by high quality Giclee printing on premium grade artists canvas. The process uses Ultrachrome HD archival pigment inks and a professional ICC colour managed workflow.
The final image will be created once we have completed the Trainz: A New Era box art which will replace the placeholder image in the current preview. There will also be some further adjustments to the image to ensure the highest quality reproduction that you will be proud to hang in your home or office.Last updated:
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