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Hi, all. Check your PayPal accounts, most of you should have been refunded now. If not send an email to the email I posted below and I'll send it out.
i emailed too and never heard anything back.
I sent a few Mails and a Message through Kickstarter.
Have you all gotten your money back? I haven't heard anything from him since the end of May.
Did any of you hear back from Jon?
I wrote him two months ago and then again one month later to inquire if he'd gotten my first mail.
Until now, he didn't get back to me.
What if we don't have paypal? Can't you refund the card from which the project was funded in the first place?
Thats super unfortunate Jon :(
I hope everything is going ok for you in life.
Thank you for communicating to us and trying to return the pledges, while its a shame things didn't work out, all of us value that you owned up to it and are trying to make things right.
I'm so sorry about all this. I never intended to f*k up like this.
It all went wrong last autumn when I lost my job and this caused a chain reaction where my life went to shit. Things are on the up now but I think the best thing to do is offer you a refund.
Send an email to Jon.email@example.com with your PayPal address and I'll sort our a refund.
I'm deeply sorry for this, I never intended to not deliver but life got in the way.
I'll sort our refunds as soon as they come in, please include your username.
Thanks and sorry,
Considering we were supposed to receive these items last summer and I've seen numerous updates that stated they would be "on the way soon", I'm going to guess I got bilked out of my money.
Any news on the dice?
Hi guys, sorry for the lack of communication, the dice are with the the manufacturer, I have just asked for some photos so will share them when J get them.
Again, super sorry for the delays.
Never received anything...
Any news? Good or bad.
hows that end in sight looking? it's been another month.
Well, that's definitely good enough news to tell them multiple times^^
Great to hear!
My etching request was a little weird, if there's any problem with it, don't hesitate to PM me!
Good news for once. We've got someone in Cardiff to do it and they are definitely capable of delivering what we're looking for. We are looking at around a 1 month manufacturing time and then I'll start shipping.
Obviously I'm really sorry, but it looks like there's an end in sight.
It's the end of February now. Any updates?
Really appreciate the communication. Its unfortunate that you're having issues with the supplier but no matter what happens I will be happy to back your future projects if you keep the great communication up :)
Hi, unfortunately the standard of laser cutting has been terrible from the supplier and are giving one final chance before we will be looking at issuing refunds. The engraving was variable and blotchy with depths varying from an acceptable 0.5mm to 4mm in the sample run which I cannot in good faith send out. If there is no improvement in the delivery that is due in mid Feb we will issue full refunds at the start of the month. Sorry again about this, I have learned that there is significant risk of miscommunication and poor production from China. I will set aside the money for refunds in the event that this is not good enough. Sorry again.
Once again 3 months and no word, what is going on Jon?
On Kickstarter "bad" News are much better then no News.
It's just good to know you're still there.
Could you still answer my question in the PM (through PM)
Apologies for the delay/lack of contact. Dealing with the supplier has been incredibly frustrating. They don't understand the difference between engraving and printing(which rubbed off very easily) I had to severe contact with that supplier and instead will get the laser work done in the UK. Unfortunately this means that we will not be able to make Christmas delivery but we will expecting the complete order to be delivered to my address for dispatch on 10 January.
Again sorry for the delay, I feel terrible about this. Don't worry I'll definitely get it done.
Hello Jon, I contacted you 2 weeks ago through PM, but there was no answer.
Could you give us an update?
Hi Severin, yes the pink/purple one is a bit paler but here's a better photo for comparison.
Thanks for your patience and I'll try and keep you updated when the order is shipped.
In an earlier update you said
"We will arrange for samples so that we can quality control the dice and take measurements so that we can provide you with an accurate template showing the area where your design can go. "
However I can't seem to find any template or measurements. The survey is asking for a link to a picture of the design we would like however I don't know the dimensions to scale my design to.
I understand things are busy however it would be good to know this before I submit anything.
it's great to hear from you. I hope you're well again.
A rule of thumb for Kickstarter:
Most Backers really don't mind delays (I'd for one would say they are pretty much inevitable on Kickstarter)
but please try to keep up some kind of communication with your Backers. Even a small message every few weeks, even if it's a "Sry, there's another delay because..." goes a long way to insure us that there still is someone working on the project.
And what I actually wanted to ask:
Could you provide us with another look of the dice-colours?
In the picture from June 23rd the purple looks pretty pale in comparison with the others and I wanted to know if that's the lighting, or if it really is that pale.
Hi all, sorry for the delay. Life and mental health got in the way a little bit, you dont want to know I know. Again I am sorry I was very unprofessional and I hope you forgive me for this.
I have everything sorted now for the order and have sent you the surveys. Once we have received the replies we will place the order which will take around 2 weeks to arrive and we will then spend around 2 weeks manufacturing.
I had in my mind that I had set the date for December and will aim to guarantee an arrival by Christmas.
Again I am deeply sorry for this delay.
Well I don't know what is happening here but considering the founder for this campaign hasn't been on since July 23rd I have reported the campaign, it is a real shame but 2 months are nearly up since we have heard anything and that isn't professional at all. Hopefully Kickstarter will do something about this though
anything new to report? August has come and gone.
So, I can be very patient with kickstarter projects. But, we need clear, transparent, and frequent communication.
Are we getting updates and surveys for this soon?
Time for an update
Hi Steve, I'm just about to post an update.
Any news yet?
We have received the funds now which has allowed us to order samples from our supplier. This will take a couple of weeks for delivery and we will update you when they arrive.
After that we will precisely measure the 6 faces and prepare templates for people who want to design their own image.
In short, it'll probably take about 2 weeks as I want to make sure you only need to send your design once.
So, when will the survey go out?
4 hours to go.
Come one guys, someone get us that stretchgoal!
In what form will you need the designs?
How long after the campaign ends will you need them?
Looking forward to some nice dice!
Hello 6.50 for additional dice for an add on would be great...
My apologies, I forgot how maths worked for a moment. Ive just cut the price of the bulk order to make it more inline with the other prices.
(£60 for 12 & £5 for extra dice)
£5 per dice.
Hi Jon. That's quite disappointing because the 6 dice £35 tier works out at £5.83/die. So essentially you cannot offer a bulk rate?
Caezar and Kuly, thanks for getting in touch. We are thinking of including an add on for £6.50 for additional dice but for a bulk order like that we could happily do it for £6 per dice so 100 dice would be around £600.
Hey Jon , first comment! Looks like a great idea. Would you be able to do say 100 dice with 10 different (one sided) etches ? How much would that be? I run the UK tabletop kickstarter Facebook group and I'm sure some of us would be interested in some dice for marketing or playtesting purposes. Thanks!