Frequently Asked Questions
Our goal is launch the medium and large sizes by the end of 2018, once we have the funds to do so. We already have working prototypes in these sizes!Last updated:
Even though your dog is probably too big for the versions of Revol and Snooz that are currently available, hang tight! We will be launching Revol and Snooz in larger sizes later this year. If you would like to be the first to know when the larger sizes launch, please pledge something to our current campaign to be added to our database.Last updated:
Snooz turns a firm, easy-to-clean tray into a luxurious sleeping surface. Snooz is definitely for you if your dog spends extended periods of time in a crate, has any discomfort laying on hard surfaces, or you just like spoiling him or her!Last updated:
1. If you’ve already pledged to this project, click the “Manage My Pledge” button at the top of the page. If not, click “Back this project” and pick one of the rewards. Every backer can pick one reward level.
2. View the Add-On Menu in the project description. Find the item(s) you want to add and increase your reward by the corresponding dollar amount. You do not need to add any extra money for shipping beyond the shipping surcharge that is part of your reward.
No need to do anything else until our funding period ends at the close of the campaign. After the campaign, each backer will receive a survey in which you will tell us what specific item(s) you want to add-on to your reward. You will give us your shipping details at that time.Last updated:
Kickstarter has a limitation where every backer can choose one, and only one, reward per project. However, we have an easy workaround to get multiple rewards or multiple quantities of rewards:
1. If you’ve already pledged to this project, click the “Manage My Pledge” button at the top of the page. If not, click “Back this project” and pick one of the rewards. Every backer can pick one and only one reward level.
2. If you want an additional reward, simply add the cost of that reward to your pledge. For example, If you want another Revol crate mat reward, add $56 to your pledge.
No need to do anything else until our funding period ends at the close of the campaign. After the campaign, each backer will receive a survey in which you will tell us what specific item(s) you want to add-on to your reward. In the example above, you would add the Snooz crate mat to your survey. You will give us your shipping details at that time.Last updated:
We plan to ship all rewards by the end of August. That means about backers (who fill out their fulfillment surveys correctly and on time) should get their new products before the end of the summer.
Please understand that this is our goal - we will do everything we can to make it happen, but it is not a guarantee. We always build our schedules with ample wiggle room, but unforeseen delays can still occur. For example, if a machine breaks or a shipment is lost, our manufacturing and/or shipping schedule may be impacted in certain areas.
We often get asked if we can expedite the shipping of rewards to individual backers in special circumstances. Unfortunately, we cannot do that. However, know that after our funding period ends, our #1 priority will be getting our backers’ rewards fulfilled as quickly as possible.Last updated:
We will ship all domestic packages out of our US warehouse using a ground service provider (USPS priority, FedEx or UPS depending on destination and shipment size).
We will ship all international packages out of our US warehouse using international small parcel shipping (DHL, UPS, etc.) depending on destination and order size. Please note the following regarding international shipments:
There may have be applicable duties/taxes, please check with your customs office for specific details.
Some countries may hold your shipment in customs for an unspecified amount of time while they carry out inspections.
Most orders should have tracking information (e.g., BOL for DHL orders), but this depends on the particular post service and is not guaranteed.
We cannot alter the value that will be declared as the total value of the items contained in the shipment, including rewards items.Last updated:
Our shipping system is highly automated and designed to get large quantities of stuff to people quickly and accurately, and it unfortunately does not allow for direct pick-up.Last updated:
Our Kickstarter shipping rates differ based on the reward you select and the destination country. Shipping rates are based on our average negotiated rates to ship to each product to each region.Last updated:
We hope so! But not unless we achieve specific funding levels in the Kickstarter campaign. We are sticking to one neutral color for each of Revol and Snooz to start, because colors add a lot of stress to our supply chain and inventory management. We chose the the current colors to satisfy a broad range of customer tastes while keeping our overhead as low as possible. To ensure these neutral colors appeal to as many backers as possible, we will be surveying all backers at the end of the campaign to vote on preferred color(s).
If our campaign starts to meet certain revenue thresholds, we will notify all backers of the possibility of additional color availability (known as “Stretch Goals” in Kickstarter-speak).Last updated:
Yes. The Diggs Revol crate comes with a limited lifetime warranty. That means if any part becomes defective or dysfunctional over time due to normal use , we will repair or replace it free of charge. The full details of both warranties will be included with your Revol crate when you receive it.Last updated:
No. While all of our products are guaranteed for life, we do not offer refunds or returns on items received as Kickstarter rewards.
The support we get from our Kickstarter backers is what enables us to run and grow our business, gather customer feedback, design new products, and improve existing ones. In the Kickstarter community, the items that you receive after making a pledge are referred to as "rewards" because they are not purchases in the traditional sense. They are gifts - in our case, pet products - that we send to our supporters as tokens of appreciation for their support of our business.Last updated:
Yes! Snooz is a super comfortable and high-quality pet mattress that can be used with or without the Revol crate.Last updated:
Does the opening of the large side door negatively affect the dog in the crate (e.g., hit the dog when being opened)?
In short - nope. In our testing, raising the large side door with a dog inside the crate (that is of appropriate size for the crate, of course) is not a problem. In some cases, if the dog is quite large relative to the size of the crate (e.g., a dog that is tall or long for his/her weight), the door might slightly touch the dog or force her to move positions to let the door pass. But generally this is not an issue and even in that latter case, no dog seemed to mind.
That said, our recommendation is that the large side door be used mainly for permanent or semi-permanent opening of the crate. In other words, although you certainly can open and close the large side door regularly and/or use it as the main entrance, our advice is to use the front door instead for regular opening and closing of the crate. For example, you could leave the large side door up for long periods of time when the dog reaches a level of maturity where the crate is mainly a home or place of refuge that he/she can go in/out as he/she pleases, rather than being used as a containment system.Last updated:
Revol is not TSA certified to be used on-board flights. For that purpose, you need specific plastic carriers (not pet crates). Travel carriers are large, ugly, non-functional boxes that are meant only for travel. They are not meant to be your pet's everyday home within a home and as a way to train a puppy, as Revol is designed to be. Revol can, however, be used on other means of transportation like trains.Last updated:
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