Greeting venerable backers of WARMACHINE: Tactics!
We've got lots of reward shipping info for you here, and a great new backer update video you won't want to miss!
Many of you have already received your physical rewards and we've been very pleased by your overwhelming positive feedback! We've been excited to bring you these exclusive items and are very happy they're finally finding their way to our revered backers.
IF YOU HAVE NOT RECEIVED YOUR REWARDS YET, DON'T PANIC!
Shipping will be continuing through the end of April. With over 20,000 backers, the task of packing and shipping all the rewards is monumental! We've tackled the job in the most efficient way we could devise, grouping rewards in tiers and packing them and shipping in waves, but we're only about 25% of the way through fulfillment right now, so if your rewards haven't shown up yet, don't worry that there is a problem. Your rewards are most likely just coming in a different wave.
If you have not received your order by the end of April, please contact Privateer Press Customer service at:
UK & EU BACKERS
For our backers in the UK, please be aware that in order to arrange for the lower shipping rates to the UK and EU, we are bulk shipping to our UK manufacturing partner, Cerberus, located in Liverpool. Cerberus will ship the individual rewards once they arrive there, which has saved a great deal of money on shipping. However, this does mean that your rewards will show up later than others, and possibly after April 30th, depending on how quickly they reach Cerberus and can be rerouted. We apologize for this added delay and hope that the savings to your shipping costs will be worth the wait.
If you have a canvas print coming, please note that they will ship separate of all other physical rewards and may arrive later (or even earlier) than your other rewards. All canvas prints are expected to ship by the end of April.
DAMAGED REWARDS OR MISSING PIECES
While we have taken every measure to ensure the accuracy of our packing and the safe delivery of your rewards, sometimes fate works against us. If you happen to receive a reward that is damaged or that is missing a piece or any other component of your reward, please contact Privateer Press Customer Service at:
Include your name, your shipping address, and the email address associated with your Backerkit Profile. Tell our Customer Service what the problem is and they'll take care of the issue as quickly as possible.
NEW BACKER UPDATE VIDEO
WhiteMoon Dreams has been hard at work bringing WARMACHINE:Tactics to life and it's looking better and better every day! They've got a new video to share that shows some fantastic new concept art, map designs, and never-before-seen gameplay! Check it out!
And don't forget to follow us on Facebook and Twitter for even more savory behind-the-scenes peaks at everything going on at Privateer and WhiteMoon Dreams!
Many, many thanks for your encouragement and your patience as we continue to march toward the release of WARMACHINE: Tactics and get all of your physical rewards out the door. Your support has made all this possible, and we are ever grateful.
With boundless gratitude,