Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
I did receive my refund after sending a message.
I haven't heard anything about refunds.
Got a response today.
Working on correcting the situation.
OK. So, here is the situation: I received a box and it was empty. After much attempts and research, I finally discovered that it was for this game.
Tried to get in contact with the creators and have yet to see any response.
Hopefully, this post will raise the awareness of the creators and they will respond.
This is disappointing. :/
I got mine this week (Switzerland). Unfortunately one block has really bad printing on it and it is hard to read the symbols on one side... But the cards and the bag are looking good!
Any update on how refunds are being handled? I've sent a couple of notes - no responses.
Arrived in San Diego earlier this week.
Received my two sets today, with all the bits. :)
Got mine today; they look great!
Woot! I had forgotten about this, but mine came in the mail today!
My two sets arrived today, in Illinois. I did get cards and rules as well as blocks, and the bag to hold the blocks, in each of the two sets.
Received my four sets today in Australia.
Received mine today! But just the 8 blocks. No rulebook, no cards. Is this a mistake or am I misunderstanding something?
Arrived today in good condition. I'm looking forward to playing!
I got mine today too, looks really nice. They'll make nice gifts come holiday time.
Received my 4 sets today, (Sunday deliver.thanks Amazon!). They look very nice, thank you.
Weird. The survey we sent on the 24th of Jan should allow you to change your address. If that doesn't work, PM us.
I left a comment on that last post as well - I don't see a way to change my address in the backer survey, which I'd like to do. I've moved, and need to update my address. How can I do this?
I'm good. Thanks for the response. Will continue to support you guys and your game...
Thanks for the excitement. :)
It was a perfect storm. :)
I am regretful that our spastic communication has generated so much frustration. It's warranted and not surprising. I'm learning that shame has been a constant for me during this process, and, more importantly, tools for dealing with it and moving forward. Apologies for the 2 week delay to your post. I've been avoiding reading them. :\
Also, would you prefer a refund or rewards? LMK.
Wow this was quick!
Good to hearing from you. Sorry for being impatient... but I am just really excited to get Block Party!
Thank you for the question. I just posted an update. I hope you are well.
You should be able to change your address through the backer survey link. Let us know if you can't.
Any news? I really want to know, when to expect the shipment.... Please keep us up to date!
I'm going to need to change my listed shipping address. How do I do that?
And when did the boat set sail? An update would be much appreciated - even a mini-update.
Just because I accurately predicted what the problem is, that doesn't excuse the continued lack of communication. Learn from your mistakes. Another project I backed had delay after delay, and we finally have an estimated arrival date, a full year after the original date on the Kickstarter, yet I'd say only about 1% of people are upset and requesting refunds. Why you ask? Because the creator has been keeping us all updated as things happen, we all feel inside the loop, know that this guy is the real deal, and we will be getting a super product eventually. The fact that you can't seem to learn from your mistakes and improve over time is what is pissing me off more than just your inexperience and lack of communication initially. At this point, I consider it money lost. I'd take a refund, but it sounds like you're not responding to those requests. So hopefully we'll be getting the game eventually...
@Three Pixel Heart - Is there an estimate on when shipments will be reaching backers? (Is the boat in transit yet?) I'm going to be elsewhere for the summer, and may need to update my shipping address depending on when we expect to receive our games.
@Paul Tate, out of interest, what dock issue is/was that?
@Three Pixel Heart, it would be nice to have an update, can you give us the name of the ship? It would be fun to track the shipment!
I sent an e-mail a week ago requesting refund.. guess what.. no response :(
First rule of kickstarter... keep people informed, even if it is bad news or no news... people will get impatient as they are accustomed to getting things next day like with Amazon. I had a feeling that the dock issue would play into this, so I was not worried. Just keep people informed and they will tend to be nicer in the comments. Keep up the good work and don't fret the small stuff.
Thanks for posting a new update in the Comments, but a true update that is emailed to backers would be appreciated. I was checking to see who else hadn't received Block Party yet and saw your comment. I'll keep waiting because I have numerous other projects that are held up by the strike, but I've been receiving updates on those projects. You guys just vanished for the past 2 months.
Hello All, mini update :/
First off. thank you Michelle for recognizing the possibility that we are having trouble communicating (non)-progress. You might all be wondering why?!?! They have fingers and keyboards still, yes!?! Yes.
We haven't do this before, and the incremental slip off of the unrealistic timeline that we laid out has been a major challenge (psychologically) to communicate. We've again made the mistake of waiting for good solid news to communicate, and the news is still that our international shipping is delayed. We'll send an update with the ship leaves port.
If you want to request a refund, you may and we will honor it.
Please don't accuse us of theft; we're humans, not broken vending machines.
I will make myself availible for communication by phone. If any of you would like to talk, PM me and I will get you my number.
Thank you, and have a nice weekend.
Would it be possible to request a refund?
Provide an update. My patience has run outout, and you have burned though the good will through your non communication.
It's only been a week or so since the games were "due" at Amazon for distribution (from the update all the way back at the beginning of January). There could have been a delay anywhere to shift that small period of time, particularly the backlog at the ports from the strike. I'm giving them a bit more time before I declare them thieves ;-) A lot of first time creators really suck at keeping backers in the loop. They don't know what they are doing. We'll see what happens in the next month...
It seems like they took the money and ran off... Please proof me wrong and give us an update!
I'd also like to have an update.
I'd also love to hear an update! :-)
According to their update regarding the game shipping out, the latest Amazon should have received the games was the 7th. If there is just lack of communication, hopefully people will start receiving games in the next week or so.
Has anybody received anything for these guys. They seem to have disappeared.
None here, either. :-(
March 5th, and still haven't received our Block Party. :-(
So, two days short of two weeks since last update. What's up? How about those surveys? Just looking for updates, please. I know it's your first kickstarter, but more communication is better.
I'm so excited!!!!!!!! I loved playing this game with you guys and I'm itching to play it again! Hope you're not drowning in shipping biz. I'm sure you are though. Make sure you swim to shore when it's done!
@ David :D :D!
The blocks look beautiful in the their cotton bag! Thanks for sending us photos!
How is it going? It's been a long while since we last heard from you. An update would be much appreciated...