About this project
About 18 months ago we launched a campaign here on Kickstarter for our growing company Whittle & Wallis.
The response was more than we could ever have imagined and, following the generosity of our backers, we were able to expand our business to include customers from over 12 countries, with clients now ranging from international musicians to F1 drivers!
As Whittle & Wallis developed it’s become an exciting and fast-growing boutique business, now centred in the luxury & bespoke market. We now have the privilege of producing unique and exquisitely produced one-off originals for a mixture of clients around the world.
We’ve always loved the idea of the “ManBox”. It’s where it all began after all!
Risks and challenges
We’re very fortunate in having a broad network of potential partners with which we hope to produce bespoke products.
After trading for over a year, we have developed a reliable and successful relationship with our customers.
Our success will be very-much dependent on our ability to meet demand at an acceptable rate and ensure that the overall quality of our items meets the high expectations we have set.
Maintaining this level of quality and customer service will require us to continue to try and improve our sales, marketing and customer base, so as to afford us the necessary resources to adequately uphold our attention to detail in all areas.
With a product such as ours, welcomed into the homes of our customers and bought as gifts for loved ones, the maintenance of our customer satisfaction, word of mouth and brand reputation is key to our success.
We are likely to face many challenges in our pursuit of excellence in this regard, balanced with possible fluctuating material costs and an expanding market. So far, we are delighted to have achieved an excellent customer satisfaction rating and an amazing level of repeat business.
We believe it will be essential for us to keep on top of our stock levels, research and react swiftly and accordingly to the buying patterns of our customers and attempt to keep our product range both varied and consistent in quality.Learn about accountability on Kickstarter
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