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PowerUp 3.0 turns your self-made paper airplane into a smartphone-controlled flying machine Read more

New York, NY Flight
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This project was successfully funded on January 25, 2014.

PowerUp 3.0 turns your self-made paper airplane into a smartphone-controlled flying machine

New York, NY Flight
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Hey Backers,

46 likes

It’s time for another update on production and fulfilment. 

Since we have over 20,000 backers here – all at varying stages of the fulfillment process – I’ve broken down this update to address the “FAQs” we’ve received from backers at each stage.

If you are awaiting the arrival of your PowerUp 3.0: We have shipped 5,000 orders out so far, and the rest will ship until the end of the month. You will receive an email with detailed tracking information about your personal shipment once it leaves our fulfillment station. In the meantime, please refrain from sending us individual requests for status updates. We truly appreciate your patience and understanding with this!

If you have a question: We have updated our FAQ page the PowerUp Website. You’ll find quick fixes and answers to many of the questions you have, as we’ve updated these based on your comments on Facebook and Kickstarter. For example, we’ve seen that many backers are trying to charge their modules when they are switched “Off.” This will not charge the module! We understand that this was unclear, so we are altering future production batches with a sticker notating “Charge/On” and “Off” and changing the lit indications to make the user experience better.

We have also found that starting with the Invader plane design is much easier to fly and control than the Nakamura plane design, which is more dynamic in flight. I highly recommend starting off with the Invader design! (Video instructions here) You can progress to more complex designs once you master getting your PowerUp off the ground. Check out this very cool review from a Kickstart backer that flew PowerUp 3.0 with the Invader airplane design.

Customer support: We are in the process of setting up a support ticket system with our customer support team. If you have submitted an issue already, please be aware that it may take some time to respond as we sort through the most frequent questions. We are a small team and are doing everything we can to assess issues as they arise and communicate clear troubleshooting instructions. Please submit a support request only on the PowerUp website.

For a quick fix checkout the FAQ page, which we will continue to update. In addition, we are posting a tutorial video chapter each week – check out the first one on getting started and unboxing your PowerUp.

If you are an Android user: Please be aware that the app will only be compatible with phones that have Android 4.3 (or higher) and support Bluetooth Smart (also known as Bluetooth 4.0 LE) . The Android app stretch goal just finished development, so there will definitely be some bugs and issues with certain phone models, but we are posting weekly updates every Friday on Google Play to correct these as they arise.

If you’re a PowerUp Hacker: I’m excited to announce that the source code for the Android app and the Bluetooth library are now available on Github under BSD license.

The link for the PowerUp app is here, and you’ll find the Bluetooth library here! Start hacking and send us pull requests. Additional information will be available to all Hacker Backers when the packages ship out this month.

And in other news, our amazing Bluetooth developers traveled all the way from Germany to pay me a visit! Prashant and Uli of TobyRich came to run extensive test flights with me to fine tune the module’s performance and add additional flight profiles to the app. The new feature will customize the app experience, so beginners will crash less and advanced pilots can enjoy increased maneuverability.

Happy flying everyone! 

Shai

Colas Au, Ali Al Rahma, and 44 more people like this update.

Comments

    1. Creator Chris Paterson on August 9, 2014

      Hi, I've not received any shipping details for my package and its august 9. Should I have by now?

    2. Creator jeremy north on August 8, 2014

      Hi. Still haven't received tracking info (or my power up package). I know you are busy but an update would be appreciated. All packs were supposed to ship over a week ago???

    3. Creator Ludwig Grandl on August 2, 2014

      no tracking number, no shipment info... I'm still waiting for my Perfect Package, which was announced last year to be shipped in May 2014

    4. Creator Vladimir Pouzanov on July 31, 2014

      So, it is the end of the month, no tracking email, no anything.

    5. Creator Mikey "Capt. Overlap" Richard on July 31, 2014

      2 people at my office have received theirs, I'd guess like 3 weeks ago but I've still yet to get mine. I've now sent 2 emails in asking for a tracking number or SOME kind of communication, but no response. Please return my emails and let me know, thanks!

    6. Creator Jim Salinsky on July 30, 2014

      Shai - I was disappointed to read today that you were selling these at the EAA convention in Wisconsin. I thought we backed it in Kickstarter to be the first ones to get it. I should have just driven 75 miles away and I could have it today, instead of still waiting.

    7. Creator Andrew Wells on July 30, 2014

      I have had an email from you saying that the courier couldn't deliver it yesterday; but my wife was in all day, they didn't knock, they didn't ring, they didn't leave a card; and there are no UK contaxt contact details for them . Please help!

    8. Creator Michael Sprague on July 28, 2014

      Where are we at? I have not received anything - no email, no product. I don't understand the lack of updates or answers here - such as, how did 7,000+ get shipped out in one update, but the next update says only 5,000.

    9. Creator Dan Lehman on July 23, 2014

      Received my Powerup early this week, but absolutely could not pair it on Android (Samsung GS4 running 4.4.2) using the (currently in beta) Powerup app. Followed all steps in the manual, after which it said my Smart Module must be broken

      On a hunch, I tried it using my girlfriend's iPhone, and it paired immediately. Once it did the firmware update on the Powerup, I was then able to pair it with my Android and use it.

    10. Creator Fabricio Pont on July 22, 2014

      Hello. I haven't received any news yet from shipment. How long more shall we wait? I thought I read that the shipment would be done by March 2014 when I "backed" this project. No mean intentions, I just need a aprox date.

    11. Creator Blindman2k on July 21, 2014

      The guy who sits next to me in the office got his a week and a half ago and I am still waiting. Talk about frustrating!

    12. Creator SUNNY XIE on July 21, 2014

      May I know how to check the status of my shipment ?

    13. Creator Ronny Germany on July 18, 2014

      My level was the PERFECT PACKAGE. Any idea when these will be shipped? I realize promotion is important but isn't delivery schedules? Hope movement soon.

    14. Creator Sydney Döffert on July 17, 2014

      Can't wait to fly mine. So exited!

    15. Creator Mark Wold on July 16, 2014

      On 6/29/2014, you said "Exactly 7,705 orders are shipping out this week". Now you are saying that only 5000 have been shipped. Which number is correct?

    16. Creator Nghiêm Tiến Viễn on July 16, 2014

      still didn't get my tracking code yet :(

    17. Creator Kane on July 14, 2014

      My reward is almost two months late. What is your schedule to meet your supporters?

    18. Creator Brian Levinsen on July 14, 2014

      The idea of putting an engine on a paper airplane is not new. Products for this has existed long before this Kickstarter. I suppose the new here is the charging mechanism and that you use your smartphone to control it.

    19. Creator JDole93 on July 12, 2014

      Jon when I clicked that link it took me to a restaurant's website lol

    20. Creator Jon Salter on July 12, 2014

      Were you aware similar items are now for sale on alibabaexpress.com?

    21. Creator Jeremie Lariviere on July 12, 2014

      Can't charge when it is off? Weird... Thanks for the update and continued work!

    22. Creator Harnoor Minhas on July 12, 2014

      My module broke into two on day one while I followed all instructions, test flew the paper plane only first, tried flying on a soft surface with grass. Would I be able to get warranty replacement?

    23. Creator Rick Dietz on July 12, 2014

      Tnx 4 update!