It’s time for another update on production and fulfilment.
Since we have over 20,000 backers here – all at varying stages of the fulfillment process – I’ve broken down this update to address the “FAQs” we’ve received from backers at each stage.
If you are awaiting the arrival of your PowerUp 3.0: We have shipped 5,000 orders out so far, and the rest will ship until the end of the month. You will receive an email with detailed tracking information about your personal shipment once it leaves our fulfillment station. In the meantime, please refrain from sending us individual requests for status updates. We truly appreciate your patience and understanding with this!
If you have a question: We have updated our FAQ page the PowerUp Website. You’ll find quick fixes and answers to many of the questions you have, as we’ve updated these based on your comments on Facebook and Kickstarter. For example, we’ve seen that many backers are trying to charge their modules when they are switched “Off.” This will not charge the module! We understand that this was unclear, so we are altering future production batches with a sticker notating “Charge/On” and “Off” and changing the lit indications to make the user experience better.
We have also found that starting with the Invader plane design is much easier to fly and control than the Nakamura plane design, which is more dynamic in flight. I highly recommend starting off with the Invader design! (Video instructions here) You can progress to more complex designs once you master getting your PowerUp off the ground. Check out this very cool review from a Kickstart backer that flew PowerUp 3.0 with the Invader airplane design.
Customer support: We are in the process of setting up a support ticket system with our customer support team. If you have submitted an issue already, please be aware that it may take some time to respond as we sort through the most frequent questions. We are a small team and are doing everything we can to assess issues as they arise and communicate clear troubleshooting instructions. Please submit a support request only on the PowerUp website.
For a quick fix checkout the FAQ page, which we will continue to update. In addition, we are posting a tutorial video chapter each week – check out the first one on getting started and unboxing your PowerUp.
If you are an Android user: Please be aware that the app will only be compatible with phones that have Android 4.3 (or higher) and support Bluetooth Smart (also known as Bluetooth 4.0 LE) . The Android app stretch goal just finished development, so there will definitely be some bugs and issues with certain phone models, but we are posting weekly updates every Friday on Google Play to correct these as they arise.
If you’re a PowerUp Hacker: I’m excited to announce that the source code for the Android app and the Bluetooth library are now available on Github under BSD license.
The link for the PowerUp app is here, and you’ll find the Bluetooth library here! Start hacking and send us pull requests. Additional information will be available to all Hacker Backers when the packages ship out this month.
And in other news, our amazing Bluetooth developers traveled all the way from Germany to pay me a visit! Prashant and Uli of TobyRich came to run extensive test flights with me to fine tune the module’s performance and add additional flight profiles to the app. The new feature will customize the app experience, so beginners will crash less and advanced pilots can enjoy increased maneuverability.
Happy flying everyone!