Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Received mine now in Aus, thanks guys
Hey @nicolasaubert @nicolasalvarado, please check the update section, we just posted the latest info.
For address updates please send us an email to email@example.com
Any news about the shipment ?
@Alison, We do have your phone number, @Andrew check our latest update about the status, and some other details, we also shared some pictures of DUSK 🕦 and the packaging.
@creator: would you be able to provide an update as to how things are going with your development/construction please?
I am sure that in doing so you would be able to put a number of backers minds at ease as to how everything is going within the Allocacoc company.
I don't remember if I put in my phone number on the survey. Any idea how much longer til we get the clocks ? Thanks !
@creator, I couldn’t find any emails about a survey, but as long as you have my details I’m happy. Thanks for your reply.
I cannot find any survey, place help.
Hello @Michiel, I can see you already answered the survey on May 9.
Still no survey, I checked both my inbox and spam folder.
Remember that phone numbers are important for international shipping, don't forget to include it.
They surveys were sent by emai, please check, fill and submit.
Hi, just got the info about the survey, but did not find any links.. How can I access the survey ? Thanks !
Hi, I got the survey, but I'm not sure how to put the address in Korean too, as you required. As there wasn't much of space to write the address, I just wrote them in English and submitted. In my experience, they didn't have much trouble with English addresses, though.
Hi Team Dusk
While I am looking forward to receiving this ‘visual spectacle’ of a clock, as you describe it in your Kickstarter campaign description, I was curious as to whether we, backers, would be able to gain further insight as to how your production is going.
As an international backer, I was keen on keeping up to date with campaigns that I had backed, in a way of ensuring that everything is going to plan regarding product design, development, and eventually fulfilment.
I hope I am not the only backer who has become slightly concerned with the apparent lack of communication from Team Allocacoc.
Where is the survey?
Where thr survey?
Hey dear backers,
In order to better arrangement, address survey for other rewards will be sent from June. Now is address survey for early bird backers.
Please be patient and thank you for your understanding.
No survey for me too, not even in the spam folder
Same as Marius - I've not received the survey and have checked spam...
In the update you talk about the survey, but I don't think I ever got one? Or maybe it went straight to spam?
I am starting to feel like we are being strung along. I hope this is not going to be another rip off.
We are glad to share the recent situation of DUSK with you.
We confirmed the details of the installation and discussed with the workers in factory located in Fujian. We are committed to ensuring the quality of the product while completing the production on time, please be relieved and expected.
Thank you for your patience,
What's up? We've been waiting to learn about the samples and production - yet you've gone silent... again - What's up?
How was the sample you were expecting last month? And any update for us backers?
Any updates ????
Hi Team Dusk
It is now two weeks since your most reason update and I was curious as to how production was going and when the survey will be sent out to your numerous backers, all 663 of them.
Thank you for answering in advance
We are checking all the messages and replying one by one. We have a lot but don't worry we will reply ASAP.
Currently we are working in a general update with shipping schedule/general info.
Also feel free to contact us using our email address firstname.lastname@example.org (please type the name of the project in the subject).
Thank you for your patience,
Firstly, any chance of an update? Been silent since successful backing post almost a month ago.
Secondly, what's the reason ppl are concerned and wanting a refund? A clear and concise answer would be great, rather than references to "previous" projects etc.
@creators, please refund my money, otherwise I will have to contact PAYPAL for fraudulent transactions.
So what's the deal ? Are we all going to be screwed out of money ir are we going to get working clocks in a timely (excuse the pun) manner ? If not then I too am going to be asking for a refund. I'm tired of being screwed over on here ! This will be my 3rd time and I am NOT pleased.
No private message received, but instead I send 2 private message to you!
@Cecilia @Vincenzo lease check your private messages, we sent you more information on the process there
@Kurt K You will still be able to order the Dusk on www.designnest.world
I have sent lots of messages to your Facebook page and KS private message, but no one replied yet, it has been 9 days, not a single word received from creator. Is there anyway to get in touch with the team?
@Creators, I would like a refund too.
Best of luck for the Future, Thanks.
I wanna a full and immediate REFUND, thanks.
hey there, I messaged many times, but got no reply, please get back to me asap, thx a mil.
How will this be sold post Kickstarter?
Hi Kevin, the mechanism we use has no specific IP rating, so we would advise against bathroom use. For a larger well-aerated bathroom there probably will not be any issue, but we cannot guarantee that
Can this be placed in the bathroom and withstand the daily shower moister?
Thank you very much for supporting us by choosing our €2.00 Pledge.
Unfortunately, we’ve just been informed by Kickstarter that we are not allowed to run a raffle/contest in one of our pledges. Our €2.00 Pledge was indeed offering the chance to win a free DUSK clock for every 10 people.
So, your pledge has been removed and you will be totally refunded.
We want to sincerely apologize for the inconvenience. You can still support us by pledging one of our others pledges to receive one (or more) DUSK clock(s).
Thank you for your understanding!
Why was the €2 reward tier cancelled?
Hi everyone, DUSK is designed by Lu Yicong, a young chinese designer. It is our pleasure to work with such a talented and devoted designer.
We have an office here in Shanghai, and the product is manufacturing in China so we can follow every step of the manufacturing process and get close to the suppliers.
We also have warehouses in US and The Netherlands to ship your products once they are ready.
Thank you once again for your support!
I'm out. Creator not answering questions fully. Plus showing and track record on KS with the Heng Balance Lamp. This is another Chinese scam. Buyer beware.
I was a backer of the Heng Balance Lamp that this creator made under a different account (Allocacoc DesignNest)
To all backers of this project, please take a look at the comments section of this creators other projects and the comments section of their other account (Allocacoc DesignNest).
Thanks for your lengthy statement below. Sadly you avoided addressing my question: Please state where the product is manufactured!
Thank you for your questions!
First of all, I would like to reassure you that the bookmarks are a free gift for all our dear backers. It is not a stretch goal, it’s just a nice exclusive gift from the DUSK designer.
Thank you very much for all your suggestions for the stretch goals, we are taking them into account. Nevertheless, for now we cannot technically achieve a 50cm clock because the movement of the clock cannot support the weight of a 50cm diameter polarizer.
We hear your concern about our capacity to ship the DUSK clock on time.
For the previous project delivery, we have always been very honest and transparent with our backers: so far, we have posted many updates on Kickstarter to let them know why we are facing delays. Once again, we would like to thank our backers for their support, patience and understanding. We really are doing our best to send them the best products.
The DUSK project has less diversity in style for this project so we should not have to face the complexity of dealing with manufacturing different styles of the same product. We can tell you that all measures have been taken to avoid that something like that will happen again on any new project.
Thank you once again for your support!
I am concerned too, just saw your other project, one year and most people have not got theirs or any new on the status. In spite of having 6 project published the Henge Lamp is your only funded one and has a lot of problems.
What are you going to do different for this project?
Please state where the product is going to be produced. I've a string of projects that are having trouble with China and I'm NOT going to back another project dealing with that country. Too many creators aren't experienced to deal with the shifty Chinese irrespective of what they promise and believe during the funding stages.