Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Just messaged you some tracking information. Any problems, just message me back.
Would you be able to supply an update for my order? Thank you in advance, I’m excited!
Just got my three chests today, absolutely wonderful and love how the designs turned out. Was worried at first from the condition of the shipping boxes when I got them, but they turned out without a scratch.
I have just messaged you the tracking number. Estimated delivery is Feb 13th.
Thanks for letting me know, glad you like the chests! :)
I'm a bit worried about my pledge. It's been quite a while now, and I haven't received any notification from USPS. I see that the packages weren't sent with tracking information, so what kind of delivery timeframe should I be expecting?
My 5 chests came in the post today (Michigan US). I was a little concerned as there was a rattle to the box, but it was just the locks. :): Great product, just what I was expecting. Thanks for the Kickstarter.
Your reward was sent using Standard Royal Mail International Parcels. It is not tracked, but it is insured. Shipping from UK to Malaysia usually takes 2 to 3 weeks, but we have experienced a lot of late deliveries with our parcels to Malaysia recently, and some of which took up to 4 weeks. So if it still doesn't arrive by the end of next week, send me an email and I'll make a lost item claim with Royal Mail. My email is: firstname.lastname@example.org
@Steve, JEVR, Niskers, Ludovir, Tyler
Cheers guys :)
Just got my kit of 5 boxes today. Looks great. Thanks for another great Kickstarter, Sam.
I haven't receive mine yet, any tracking number that I can check?
Got mine, very nice. Thanks!
Just received mine. Absolutely beautiful! You do fantastic work :)
Got my delivery yesterday also and everything looks nice. Thumbs up!
Got it yesterday, thank you
Your rewards have been shipped out last week. Shipping from UK to Australia is normally between 1 to 2 weeks.
If possible could I also get a update on my status please?
Your reward have been shipped out last week. However, shipping from UK to Spain takes a long time. The average shipping duration that we have experienced with all our parcels going to Spain is between 3 to 4 weeks.
Hi, could I get an update on my package? It's been quite awhile..
Received mine today, they are magnificent. Well worth the wait
Received my chests yesterday (Netherlands).
They look great.
Was well worth the wait
Got my box in today, and it looks great!
The D30s are also a lot larger than I was expecting (not a bad thing), and heft nicely in the hands.
Your rewards were shipped out last week, so you should get them either this week or next week. (Shipping takes about 1 to 2 weeks from UK to France.)
Hi. I have received nothing so far. Could you please give me an update about the shipment? Regards.
I have just picked up my Chests and Vault. Pledge was below 2Kg, so no Tracking info. Just got a notification from my postal service saying I have a package waiting...
The two Chests (Ancient Egypt design and Chainmail design (which caused a delay...)) and the Valut (Growth design) are beautiful! Even better than how I have imagined them...
Thank you Sam, for running a great campaign and for all your support along the way!
All in all - 10 out of 10! Very satisfied with the end result. Delays are only to be expected when you back a KS project, and I don't really mind waiting as long as the final product is worth it; here - it was definitely worth it. So, for me, it has no effect on the final score.
Make sure to update (via KS mail?) next time you run a project.
C U next time!
Thank you for sharing your honest thoughts. Unfortunately, because everything is hand made by a number of different craftsmen, there will be differences in finish and craftsmanship.
I'm more than happy for you to send back the chests for a full refund, I'll also cover the postage for sending them back as well. Just send me a message via Kickstarter or email, and I'll send you the return address. My email is: email@example.com
I'm not very happy with the construction. The handles were not put on straight and the work was not very smooth. There are rough edges on the tray and it seems to sort of just stapled together without any sanding done at all. I'm a woodworker and maybe just have higher standards. I just seems like something cheap from a discount store.
Excellent. I was lucky and got mine in time to add to Christmas for the missus. Thanks again, highly recommended from me.
That's a great question. The remaining rewards will go out starting tomorrow Jan 11th.
There has been a delay with the arrival of the last batch of Chest due to the Christmas and New Year holidays, and I only received them on Tuesday this week. Sorry about this.
@San Zhao: in Update #12 you said you'll get the remaining batch of chests on 20th December. When can we expect the last batch to be shipped?
10/10 rating from me. Delivered as expected, change chest so it would arrive before Christmas and when I revived one of them broken due to postage I got a replacement quickly after. Fantastic service and communication! Will Deffo keep an eye out for more kickstarters from you!!!
Thanks for replying :)
That's good to know :D
Your reward was shipped out using Standard Royal Mail International Parcels. It is not tracked, but it is insured. Shipping from UK to Sweden normally takes between 1 to 2 weeks, but it does take longer in December due to the Christmas shopping rush.
I haven't received any tracking mail yet. Should I have received one?
Thanks for the answer.
Update #12 have all of the latest shipping information. But just to re-emphasize, elven chests with Growth or Chainmail designs have been delayed as they were missing from the second shipment. These will be shipped out in early January. Sincere apologies for the delay.
I didn't get mine. Please help with an update. It's possible to get it in time for Christmas?
@San Zhao thanks for your answer.
Just check, your reward hasn't been shipped yet, it will be part of the third shipping wave.
@sam Zhao thanks a lot. And I would like to repeate so those who haven’t gotten the chests yet, they look amazing and is exactly what I expected! I can’t wait to hand them over as a present to my brother! Will Deffo keep eyes out for more kickstarters you are making! Quality and delivery was far within expectations which speaks volumes!
I'm from Malaysia and chosen the Elven Chest #1 Chainmail, so I'll probably receive it after Christmas? I'm fine with the delay, just wanted to know by when if I still did not receive it (missing shipment or miss out my order...) then I should report to you.
The treasure chests are not delayed, I've started sending them out over the weekend, and they will all be shipped out by the end of this week. Sorry about the delay, we have just been snowed under over the past 3 weeks with Black Friday and the pre-Christmas shopping craze...
Send me a photo of the damaged chest and I'll send you a replacement :)
Please send the photo to: firstname.lastname@example.org
I got my chests today, but one of them had the upper back part (in the middle) of its lid cracked in. So ruined:(
The Treasure chest 2 also has chainmail design on it. Does that mean it's also delayed? Or is it only the Elven chests that have been delayed?
Your reward hasn't been shipped yet as it contained Elven Chest with Growth Design. As I've mentioned in Update #12, there is a delay with rewards with Growth and Chainmail Designs, as they were missing from the second shipment and is currently on its way via the third shipment. Again, apologies with the delay.
Could you please tell me if mine have been shipped?
Yay! Mine also arrived in Australia and it's magnificent!
Got in my box this week. Very cool. Thank you.
@Backers in the add-on only pledge level
Your rewards will be shipped out this weekend :)