We are just dropping in to say thank you again for your support, and to update you on fulfillment. I spoke with our various warehouses, and gotten the latest:
USA: All shipments have gone out and should be received unless you contacted us after the fact for a late shipment (missing addresses, etc.)
Canada: Fulfillment was completed from the UK in mid-September. This was the end of an 'experiment' of sorts for Canadian fulfillment and based on feedback we've received, we have changed future fulfillment plans to go from within Canada. We understand that some orders were fulfilled incorrectly and led to people receiving partial orders. If you have contacted us about them, we've been assured that parcels containing your items should be on the way.
EU and all other internationals: Fulfillment was completed from the UK in mid-September and parcels should have been received.
If you have received your parcel and something is missing/damaged/incorrect, or if you are US or international (besides Canada) and have not received your order yet, please go to http://www.japanimegames.com/tcirequest.html for the fastest response (we've found that the Kickstarter inbox is spotty at best, and form responses are filtered for the quickest response!) If you are in Canada and have not received your parcel yet or are still missing items, we apologize and ask that you give it until the end of November to arrive before contacting us and at that point we will do our best to make things right!
Hope you all are having a great November so far! ~Heather