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50% of adults suffer with neck pain each year.
meet necksaviour Mini!
Simple neck pain and headache relief without medication.
50% of adults suffer with neck pain each year. meet necksaviour Mini! Simple neck pain and headache relief without medication.
6,440 backers pledged £243,676 to help bring this project to life.

Tracking, Use and other Qs

Posted by Wesley Marshall (Creator)
14 likes

Hi Backers. This is an update covering a number of things :)

Firstly sincere apologies to those who are experiencing some tracking problems. For Canada we have been advised that it is a customs backlog. They have suggested it could be 4 weeks+ and there isn't anything we can do about that unfortunately :(

Where parcels have been passed to USPS there seems to be a lack of clarity and updates for some reason. Our International fulfilment company advised us that it would be trackable for the whole journey. This hasn't been the case for everybody and we really apologise for that. We are working hard at this and other hold ups and will continue to until each Mini is delivered!

Some people have reported Minis as having a strong 'new product' smell? This is exactly what the smell is. Usually foam products would be allowed to 'aerate' before packaging and shipping but we wanted to avoid further delays so this wasn't possible. Just to reassure you there were no chemicals used and Minis are made from just simple, quality polyethylene foams. Any smell will go very quickly.

Having received their Minis some people have asked for tips on use. We will be posting more tips and troubleshooting videos but in the meantime here is the 'How to use necksaviour Mini' video again:

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Comments

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    1. Wesley Marshall Creator on

      Hi Fera,

      I have replied to you directly via messages.

      Best Regards,
      Jamie & Team necksaviour

    2. Fera Smith on

      Hello, I am trying to leave details for shipping but unable to find any active links. Please can you contact me directly at feragy@yahoo.com Thank you

    3. Wesley Marshall Creator on

      Hi Sarah,

      I will contact you directly via messages.

      Best Regards,

      Jamie & Team necksaviour

    4. Wesley Marshall Creator on

      Hi Mike,

      I have replied to you directly :)

      Best Regards,

      Jamie

    5. Missing avatar

      Sarah Mages on

      I also have not received anything here in Oakland, California. Please contact me. Thanks!

    6. mike wienick on

      Still haven't received mine here in California.

    7. Wesley Marshall Creator on

      Hi Nupur,

      I will contact you via email.

      Best Regards,

      Jamie & Team necksaviour

    8. Pål Elnan on

      Hi, I have not received anything yet. Survey EAs filled out November 2017.

    9. Missing avatar

      Nupur Sharma on

      Hello,

      I am in California and still have not received my order. Is there any update on when I can expect it?

      Thanks!
      Nupur

    10. Wesley Marshall Creator on

      Hi Charles,
      I will contact you directly.

      Jamie

    11. Missing avatar

      Charles Chong on

      Hi! Im from the Philippines and I havent received my order yet, pls reply asap, thanks!
      - Charles

    12. Wesley Marshall Creator on

      Hi Karen,
      We never received any shipping details from you so it was impossible for us to send your order to you.
      I will contact you directly.
      Jamie

    13. Karen Sutherland on

      I have never received mine. Why, and who do I contact??

    14. Wesley Marshall Creator on

      Hi Stephanie,
      I will reply to you directly.

    15. Missing avatar

      Stephanie Schroeder on

      Hi- I've not received mine yet. Is there an ETA for USA?
      Thanks

    16. Wesley Marshall Creator on

      Hi Seth,
      I have replied to you via email.
      Jamie

    17. Wesley Marshall Creator on

      Hi Vanessa,
      We haven't had any shipping details from you.
      I will contact you directly.
      Jamie

    18. Missing avatar

      Vanessa Mattiazzo on

      Still waiting :( Are there any updates ... will there be refunds if not received??!

    19. Seth Ahn on

      Still waiting. Could you update plz?

    20. Wesley Marshall Creator on

      Hi Peter,
      We have not had any shipping details from you.
      We will contact you directly to get these so we can get a necksaviour mini to you.

    21. Missing avatar

      Peter Molnar on

      Hi,

      It`s end of July and haven`t received anything.
      Could you please update me?

      Regards, Peter

    22. Wesley Marshall Creator on

      Hi Ben and Sam,
      We will contact you both directly.

      Wes

    23. Missing avatar

      Ben Bryans on

      Hello,

      Any update for people in Jersey?
      I've filled out my survey but had nothing back :(

      Cheers,
      Ben

    24. Sam Boykin on

      Hello--Still have not received mine.

    25. Wesley Marshall Creator on

      Hi Tayler,
      I will reply to you directly

      Jamie

    26. Wesley Marshall Creator on

      Hi Kathleen,
      I have messaged you directly via email.
      We have no shipping details for you.

      Jamie

    27. Missing avatar

      Kathleen Duggan
      Superbacker
      on

      I have never received my necksaviour mini. Please let me know how to proceed. Thanks

    28. Missing avatar

      Tayler Evan Kuhn on

      I have still never received my product

    29. Wesley Marshall Creator on

      Hi Tiffany,
      You haven't filled in your shipping details.
      We will contact you directly.

    30. Wesley Marshall Creator on

      Hi Jesper,
      You didn't complete your shipping details survey.
      We will contact you directly.

    31. Missing avatar

      Tiffany Kreutzer Kunkel on

      Just curious as to when I might receive my necksaviour?? Thanks

    32. Jesper C. Nielsen on

      Hi guys, I still haven’t recieved my neck savior. What do I do?

    33. Wesley Marshall Creator on

      Hi Philippe,
      I will message you directly

    34. Missing avatar

      Philippe Desjeans Gauthier on

      Hi Wesley, I've yet to receive my necksavior... Please help.

    35. Wesley Marshall Creator on

      Hi Erica,
      I will message you directly

    36. Wesley Marshall Creator on

      Hi Lucas,
      We will reply to you directly

    37. Lucas Bugter on

      Hello, I still haven't receiverd my Necksaviour yet.
      Could you please help?
      Best, Lucas

    38. Missing avatar

      Erica on

      Still waiting... and waiting...and waiting...

    39. Wesley Marshall Creator on

      Guillaume,
      We will respond to you directly

    40. Missing avatar

      Guillaume Liron on

      Hi,
      I still haven’t received my neck saviors and did not receive a tracking number as well.
      Please send status update.
      Thanks
      Guillaume Liron

    41. Missing avatar

      Benjamin Wesp on

      Hi
      I‘m still waiting for my necksavior.
      Why does it take so long? when can I expect delivery?

    42. Wesley Marshall Creator on

      Hi Julian,
      We have checked your tracking No and it has been in Canada since the 20/3!
      We have asked our fulfillment company to see if there is anything they can do.
      Again we are so sorry for this crazy hold-up at customs.

      Wes

    43. Missing avatar

      Julian Faltous on

      Hey guys,

      I'm also still waiting on mine. CanadaPost doesn't even have it in their system yet, so I don't know if it's a part of the customs backlog or what... Any update is appreciated!

      Thanks!

    44. Missing avatar

      Mauro on

      backer 6198
      Confirmation number: a9ab8c55f38e2c7365f90585f8ac21d0

      received nothing, it is may
      nor any answer to my last comment

      thanks

    45. Wesley Marshall Creator on

      Hi Michael,

      Yes we will... just looking into it.

    46. Missing avatar

      Chirag KC on

      Hey guys,

      I want to clarify the confusion I caused earlier. I initially backed the project for two units but cancelled it.

      I later backed it again for just one unit but I was still under the wrong impression of the earlier backing which is why I was a little annoyed that I received only one (silly me).

      I'm currently enjoying the NeckSaviour mini and want to thank Wesley for bringing this project to life. Looking forward to more from him.

      Chirag.

    47. Missing avatar

      Michael Goodwin on

      Wesley, Would you contact me directly as well? There seems to have been an issue with delivery.

    48. Wesley Marshall Creator on

      Tugba we will contact you directly.

      Wes

    49. Missing avatar

      Tugba Okalpoglu on

      Hi, I still haven’t received my one. May I please have an update?

    50. Jerome Ponce on

      Hi. I never received tracking info. Please provide when you can. Thanks.