Tracking, Use and other Qs
Hi Backers. This is an update covering a number of things :)
Firstly sincere apologies to those who are experiencing some tracking problems. For Canada we have been advised that it is a customs backlog. They have suggested it could be 4 weeks+ and there isn't anything we can do about that unfortunately :(
Where parcels have been passed to USPS there seems to be a lack of clarity and updates for some reason. Our International fulfilment company advised us that it would be trackable for the whole journey. This hasn't been the case for everybody and we really apologise for that. We are working hard at this and other hold ups and will continue to until each Mini is delivered!
Some people have reported Minis as having a strong 'new product' smell? This is exactly what the smell is. Usually foam products would be allowed to 'aerate' before packaging and shipping but we wanted to avoid further delays so this wasn't possible. Just to reassure you there were no chemicals used and Minis are made from just simple, quality polyethylene foams. Any smell will go very quickly.
Having received their Minis some people have asked for tips on use. We will be posting more tips and troubleshooting videos but in the meantime here is the 'How to use necksaviour Mini' video again: