Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
I just picked up my Mobicase from a friend who collected it for me while I was abroad. Love the build quality and the well thought through design. The problem I have is that my 15" wide-screen laptop is not deep enough to fit snugly against the support slider. Is there maybe a different version of the slide that would allow the piece to slide in further and acommodate this kind of device? I cannot believe I'm the only person with such a model.
I still haven't received my bag nor any tracking number indicating it shipped.
Can you help me out?
@Peter Sykes Tang,
We are very happy to hear that you like the bag and are impressed by the quality.
We've checked our records and whilst you did initially pledge for the MOBICASE 13, when completing your fulfillment survey you upgraded your reward to the MOBICASE 15. We've resent your survey confirmation email for your reference.
We are sorry to hear you've not been able to use the bag you ordered. We'll touch base via email to see how we can assist you further.
Hi, I'm Backer #367 for the Mobicase.
First of all, I would like to congratulate and thank you for the success Mobicase project. I really loved the design and the materials used. It is of great quality.
However, I would like to inform you that I believe you've sent me a wrong size. I backed a Mobicase 13 but what I received today is way too big. Upon a exterior measurement of the case compared to what you've spec in the project, mine is a Mobicase 15 instead of the Mobicase 13.
Is there anyway I can get it changed cos none of my notebook fits this size and it is sad to NOT having been able to use this wonderful bag.
You may contact me via email also: firstname.lastname@example.org
Many thanks in advance and hope to hear from you soon.
Is there anyway I can get it changed cos none of my notebook fits this size and it is sad to having been able to use this wonderful bag.
We are very glad to hear you are enjoying using MOBICASE. Thanks for the feedback.
Periodic treatment with scotch-guard or other similar products can help to boost and maintain the factory applied water repellent coating, which (as with all such coatings) will wear off over time.
Please follow the manufacturer's instructions and test for colour-fastness prior to treating your MOBICASE with any such coatings/protective products.
Hey roving work. Putting case through its paces . No issues so far. Don’t so much use the laptop lifter but the thing is a bit of a tardis- can pack a fair bit in it.
I would go for a larger one next time. Would maybe make the net pouches a bit bigger (taller) and the outside pocket ... but all in all I’m very happy with it. Do I need to spray it with scotch-guard or anything to protect and keep it clean?
@Catherine, As discussed via email we are working hard to resolve your shipment issue as swiftly as possible. We have sent a large volume of shipments and the vast majority have not experienced customs clearance issue so it appears you've been unlucky to have your caught up twice. Regardless we will get it sorted for you as quickly as possible and update you via email.
Kieran & team rovingwork
@Kieran Thank you for your kind words. But you may want to assist Tim, from your staff, who wrote to me today saying the parcel was sent back, quite casually asking if I didn’t mind to wait for after the vacation, when he is confusing the parcel status with the one returned in June. Obviously SFC, who Tim ask for the status, doesn’t know they sent me another parcel either. The right number to look for is EA327120274CN. 40mn drive away from my Mobicase for the 2nd time. Time is ticking. Hoping You will sort this out today... thanks for your concern.
That's very frustrating. Leave it with us, we'll get in it right away for you and find a solution. I'll come back to you on email to update you ASAP.
May I suggest never to send thru SFC to France again? Then it goes thru Chronopost, who are total losers: after asking me again for a proforma bill, which I sent right away, they now are refusing the document because the parcel comes from China and your address is in Australia!
I’ll be going in vacation at the end on next week and I want my bag + I don’t want it to be sent back to you again, like the first one in June. Please do something, ASAP !
We have communicated clearly and transparently throughout our entire campaign and have delivered your reward as promised. We are very sorry to hear that you do not like it however we stand by our product, as do many of our backers.
We are sorry that there was some delay in answering emails throughout the fulfillment process. We are a small team and have shipped over 2000 products to 43 countries. We advised via our updates and comment section to expect a delay in response and worked hard to catch up which we've now done.
Each of the issues you've raised with us have been addressed. It is clear you are upset that we do not offer refunds, however this is our policy and the policy of most other Kickstarter campaigns.
If you wish to continue this discussion we invite you to do so over email where we can address you personally to work through your concerns.
Kieran, That is just a lie! I haven't received any reply to my first email, maybe you didn't check the mailbox, or you were too focussed on getting credit for the backers that do like this bag. My girlfriend and I both don't. I am checking with my credit card company to get a refund through them... Your act is just malicious and by the looks of it, I am not the only one not getting emails back - easy to collect the money and then stick your head in the sand afterwards... #nothappy
We’ve received a great deal of positive feedback about MOBICASE and have many happy backers. We are disappointed to hear that we can not count you as one of them.
Your assumption that all purchases made through the internet have a 14 day return policy is incorrect.
Our mail server was down yesterday as per my comment below but is functioning again and emails are being responded to.
We’ve provided a clear Setup Guide video detailing how to set up and use the laptop stand function of MOBICASE. Please refer to this if you are having issues using the laptop stand. https://youtu.be/8a7Ko058BnU
We've been praised by a number of experience backers for our transparency, communication and the quality of our products. We are sorry to hear you do not share their opinion as we value each and every one of the backers who have supported us.
If you have any further issues (other than those we’ve already discussed with you) please write to us at email@example.com so we can assist.
Oh and the problem with the email : I have waited for over 14 days before sending an email directly to Tim.. Their sales@, hello@ addresses are not being answered to AT ALL!
As I have already written to Tim, I am very disappointed in the quality of the bag. I would use it for everyday and during travel - which I do a lot of... It is a very heavy bag, especially for its size and the module for flipping up the laptop, while in theory it looks great, in practice, doesn't work well at all. It's very fidgitty and not easy to raise it up.
Please be aware that when you buy a bag from them, they will not take it back, even though I sent the complaints within 14 days of purchase.
Very bad company - They are only after your money!
We are currently experiencing some issues with our web server. As a result our website and email is down temporarily. This will be fixed ASAP. In the meantime please feel free to reach out to us through the comments or via private message to our campaign account.
Kieran & team rovingwork.
Thanks so much for the amazing feedback. We are so glad to hear how much you are loving MOBICASE.
Our mission is to help people to do their best work, whenever & wherever so we are very happy that we've made a positive impact for your work-life!
We've received your email. One of our team will get back to you shortly to resolve your issue.
Hi @creator, I received my mobicase and I got some quality issue with that. Already sent email to firstname.lastname@example.org yesterday but no response from you.
This is the greatest laptop carrying case I've ever owned. I think the thing I love the most about it - when I want to start working on the go, I just open it and start working. I don't have to UNPACK and therefore feel like I'm moving in! And I can get up and leave in 5 seconds and don't have to check behind me to see what I forgot to pack up.
Thanks for making my life much easier!!
Your order is being processed. We've replied to you via email.
You've sent me two emails to which I have responded within 24hours requesting the shipping address and I haven't heard back from you guys? can you please let me know when should I expect the bag to be shipped?
We did not receive any email from you prior to today. We've responded via email to help resolve your issue.
Hi Kieran, my mobicase was sent back to you by the customs because the missing document you sent came after the official waiting period, as you didn’t see my first mail. I’ve sent you a email. Can you please check it out and send the mobicase back today? Thank you.
Extra 41euro custom charge upon delivery...
@claudio thanks for the suggestions.
As per the Setup guide video the tension on the lifting strap can be adjusted.
Also please use the method shown in the Tricks & Tips video for lowering the laptop. Push the screen backwards instead of downwards. You'll then find the laptop goes down without too much force applied.
Let us know how you get on once you've tried that.
Good product overall. Securing mcbp touch bar 2017 both when closed as well as whe standing would deliver more prevention of ... bad experiences
Concerned as other bakers of how much force’s needed to put mcbp down
External usb connected to pwr bank and a couple of easy access small/medium pockets plus a security lock wire would make this unbeatable
Very sorry to hear yours arrived damp. I am not sure where you tried to reach out to us but we've not seen your email. Please email us at email@example.com so we can assist.
The survey is most certainly not setup to block negative feedback. The results of the survey are not public so there is no reason for us to do this. We have out up the survey because we want to know the honest feedback of our backers. Please try again and let us know if you have further issues.
Please check out the tips & tricks video posted in one of our previous updates which shows how to operate the laptop stand without excessive force. You should not need to use too much force to push it down.
Also please ensure you've watched the Quick Setup Guide video from another update which shows how to adjust the tension on the lifting strap.
If you have further issues please email us at firstname.lastname@example.org
I received my mobicase and it was wet. The outside of the plastic was dry but when I opened it, the inside packing was dripping wet and the case was damp. It has been a week and it is still damp and has a damp smell. I wrote the creator and got no response. I tried to give feedback but the survey blocks everything but positive feedback. I guess you win some, you lose some on this site. Very disappointing, looks like it might be a nice product. Enjoy, those lucky enough to get the dry batch!
I received my mobicase 15
But it's too big size for MacBook Pro 15 retina
computer high is 280mm but this bag have 430mm
over 130mm Huge size
Let me carry like a nerd
but this bag quality is good
thank you mobicase 15 Will be in the closet for a long time
I’ve received my mobicase and it looks amazing and the quality feels great. However, I do have a problem with pull up my laptop and putting it back to place. Does anyone else have this problem?? I feel like I’m putting immense force on my computer when I’m pushing it down unlike what is shown in the demonstration video :( right now, every time I finish using my laptop, I remove it from the place, pull the strap down and then place my computer back into the space :(
We are loving the feedback that's been coming in. For those of you who have already received your bag we want to know what you love and where you feel there is room for improvement.
We've put together a quick survey and would greatly appreciate your input. Click the link below to have your say:
We've checked and can't find any correspondence from you via email. Can you please resend to email@example.com and we will be happy to assist.
@JK; agree on an outside pouch being a nice-to-have for 2.0. It'd be great to have a place to stash a phone and ID/wallet through security, then a bottle of water for the flight.
Backer 452, by the way...
@creator, hi team, my mobicase is blocked at the custom for lacking declaring documents, I had written an email to ask for the bill and have not received any news since. I’m afraid my parle will return to sender soon if you guys don’t do anything urgently. And I’ll be away for one week after Sunday. Please answer my email.
We don't seem to have received your email.
Can you please email us again with your tracking number and we will follow up your order status with our shipping agent
Kieran, I (backer 114) tried to contact the RovingWork team at firstname.lastname@example.org, but the mail remained unanswered. The personal link I received from your for http://track.sendfromchina.com mentions Successfully delivered(Delivered), but nothing has arrived at the address that I provided. Please advise via email.
Thanks for the great feedback. We're very glad to welcome 3 more rovingworkers to the community!
I received my mobicase today and I am very pleased with it :) Like some of the others, my laptop slides around a bit even at the smallest setting since I have a Samsung laptop that is ultrathin but that's to be expected. The workmanship, the details and the materials are fantastic - thank you for a very professional looking and very useful bag :)
First international trip w this.. like to travel v light. Thinking an external pouch/elastic might be handy. Was concerned re quick access for laptop through security but not a problem. Thinking I should have got a size larger to handle all my other stuff but windows pro fits perfectly. Though I need some strategy for cable management (currently using rubber bands to stop birds nest and wires everywhere).
Far better quality than I expected. Keeping an eye out for more products from rovingwork.
Got the 3 beauties last week. Rock solid and super convinient while travelling. Thanks guys! Hope to see the Aussie team to win the world cup :-) ( no way !)
Thanks Kieran but to be honest as some others have mentioned even when the slider is at it's minimum position there's still a large gap for laptops like mine as the depth is only 250mm and when upside down the laptop would still slide about. I think a longer slider with some sort of rubberized texture could easily fix this issue. Even with the EVA foam I still wouldn't want my laptop moving around inside the case. Is there a solution for users with slim line 15" laptops?
MOBICASE has been designed to suit as many laptop makes and sizes as possible. This means that some laptops will have more space around them than others as is common with many laptop bags.
The Support Slider limits laptop devices and we've also used high density EVA foam rubber construction which offers superior impact protection to standard laptop bag materials.
Your order has not been dispatched as you have not completed your fulfillment survey. We've emailed you 10 times requesting that you complete your survey so that we can ship your order. I've just resent it again to your yahoo email address. Once complete we will dispatch your order.
Got the case today. It’s amazing. The only problem is that it looks like the cases were designed with an older version of the MacBook Pro. My 15” MacBook Pro with Touch Bar slides around a lot. The 15” MacBook Pro fits perfectly in the 13” case. This is kind of disappointing, as I already gave the 13” model away as a gift. On the other hand, the 13” model can’t fit my iPad Pro 12.9”. So I’m torn. I just wish there was a way to better secure my laptop. Otherwise it’s a great bag. The solution I’ve found is to put my laptop in the tablet sleeve and my tablet in the laptop area when packing up. My iPad has an Otterbox case and a Smart Cover, so the friction lessens the mobility while moving around. Finally, it also looks like the support brackets on both cases were kind of crooked and the raising straps were both a bit long and useless for securing the laptop compartment tightly. Not a big deal, but thought I’d point it out for your next production run. I’m just providing areas for improvement and am still happy I backed the project.
I’m still impressed.
I'm the MOBICASE backer number 731 from Taiwan.
I did NOT receive my MOBICASE.
And also I did NOT receive any Email form you, so I can't track the package my track number.
I have sent you a PM 3 days ago, still waiting for a response.
Just received my Mobicase this week and have loved using it! Best laptop case I’ve used so far for sure! I love how you thought of everything and the overall quality of the product as a whole! Thanks for all your efforts, I’ll be recommending this to my friends for sure (I’m from Melbourne too!).