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After leaving PM's (6 Mar 2017 and 13 Jan 2018) and and even emailing sales @ Digilent (18 Jan 2018), I'm left having to resort to public comments in order to hope to get a response from Digilent.
I backed the Learning Edition with Book and upped the pledge to include the 3D Printed Case (and even sent the PM on 6 Mar 2017 to advise of this). In all my attempts to contact Digilent I am yet to receive a response to any form of communication.
it has being a month since the announcement that Learning Editions have shipped, but I am yet to receive mine here in Australia.
Can someone at Digilent advise when my shipment is due to go out, and confirm that it will include the 3D printed case?
@James, we are looking into why you got blocked on the Forum! It could be a mismarked SPAM. I'll message you with details on the shirt! - Larissa
never got my shirt -- unsure where/how to bring this up on the forum pages.
Hello @Frank Eisenwiener! You can find the files for the 3D case here: https://www.thingiverse.com/thing:2080883
Hi, get my OpenScope Learning Edition today in Germany, thank you!
Is the 3d-Case-Files (for printing at home with my own 3d-printer) anywhere available? Greetings Frank
This project would have deserved the first prize if incompetent companies were awarded prizes.
I have to admit this is the worst Kickstarter experience I have had to endure. Please note that I was a backer of a Kickstarter project that was 2 years late. That project did a much, much better job at communicating which kept the vast majority of backers happy with the slow progress.
Are there any updates on the workbook? However many backers opted to stay with the workbook, many of us will be travelling over the holidays and need to know if we should expect packages in mid/late December. This wasn't a major concern when the last update came out two months ago, but you should at least let us know now.
No answer, is also an answer. But apparently, this dump doesn't care about the backers. They've got their money...
Apparently it's too much to write an update after almost 2 months.
If they write the workbook with this devotion, it can only take a few more years.
How a company communicates says a lot about its competence. There doesn't seem to be either here.
Hello~ Any update about workbook? I’m still waiting.....
11 months to October. Maybe a new update will be released in 11 months, when the Learning Edition with book will finally be sent out...
What is happening with Tshirts and case orders with the physical workbook orders?-
Hello, any update on when Learning Edition with physical workbook will be shipped?
Also, wondering if the Digital Discovery over on your website is complimentary, or significantly overlapping, with OpenScope?
Hello Wissan! Your welcome email containing the ordering information for the Learning Edition (without the workbook) was sent to your gmail address listed on your account on Oct. 3rd. I will send another copy in case it was filtered in Spam. Please let me know if you have not received this today.
Hi, I’m backer#174 Learning Edition. Already responded a couple weeks ago. I don’t want workbook hard copy. Until now, there have no information from creator. Please say something.
Got my Learning edition without manual today,yiihaa! (Oslo, Norway)
It was my understanding that a manual-less Learning Edition would be shipped shortly after Sept 19 (Arrrgh!). That is the reason I opted out of the hardcopy manual.
Hi @creator, I also sent you a message about the invoice I have received with my Openscope.
I did the survey a week ago and I elected to NOT receive a printed manual with the Learning Edition. I received the "Got It" response from Kickstarter, but no info on when the hardware will ship. How can I find out status?
The survey didn't include T-Shirt quantity options, their sizes or a printed case option which I included by a higher payment.. Will there be another survey. Just in case (no pun intended) there is not going to be another survey I included the quantity breakdown for these items in the notes but that didn't include sizes for the two T-shirts.
Hi @creator, I sent you a message about receiving an Invoice so I can get my openscope form Fedex services (80€ more !!!!).
Thanks!!! I'm fine with the PDF only and will opt out of the physical manual momentarily.
I have no reason to assume that if I give up the physical copy of the workbook that I will have access to a online version. If someone with official status states that if I surrender my physical manual I will always have access to an online equivalent.
@Jeffery Yes, all Learning Edition backers will get a PDF version of the workbook, no matter which choice they select.
@Jeffrey, I don't think that is confusing at all, it says "I'd like a PHYSICAL copy of the workbook and don't mind waiting"
I'm confused. I've been given the option of not getting the print copy of the workbook for the learning edition in exchange for getting OpenScope (was Learning Edition) NOW. That would be great except that I don't know whether I'd have access to an online version if I opt out of the print version.
If you are looking for a 3D printable case for the Openscope, you can find one on Thingverse at the following link:
Hi Martha, I'm also still waiting for my OpenScope. Could you send me an email with follow up steps as well? Tnx.
My extra reward was shipped to the wrong address and I am still waiting for a replacement. I sent several emails to Larissa but am still waiting.
Can anyone point me towards a FAQ or other instructions on how to use the OpenScope MZ with my Android device? No Internet access; no local WiFi network: only an Android device and the OpenScope MZ.
Not having any luck searching the Digilent website.
Please split my delivery into the OpenScope to be sent this week and the Learning Edition stuff to be sent when ready. I am debugging a PWM ADC application right now without a scope and it is not what I signed up for!
I know the last statement said that early September was a more realistic ship date for the Learning Editions than August, but we're more than halfway through September and all of us backers still waiting for our orders would certainly appreciate it.
Where is the update? How arrogant do you have to be to collect the money and not even keep the sponsors informed?
Did anyone create an case that we can 3dprint for the unit?
So, we are still waiting for the openscope learning edition to ship, which was supposed to ship in August, and it's now mid-September
Was the workbook supposed to be printed paper?, can't it just be PDF, so you can ship the kit, and then we can get the pdf as it gets finished?
Typically I want to copy&paste anyway if there is code examples and such.
I've sent an email including the instructions on obtaining your OpenScope!
I'm still waiting for my OpenScope kit? It's been some time and no shipment has occured. I wanted
to purchase additional units but I'm afraid to do so because of the huge delays. Any idea when I will receive my OpenScope? Take care.
Hello again Dirk. I'm sorry we keep interacting this way.
The workbook is taking more time than I had hoped, but it is in progress. Many of the exercises needed to be adjusted for the bandwidth of the scope + I didn't fully understand how long layout and assembly would take. Having said that, we won't be too late in delivering the Learning Editions.
Since this is not your first time of displeasure, I'd like to offer the option to request a refund. I personally feel that the wait , with perhaps a month over the promise date is worth it, but since I'm the one doing the "worthless booklet", I am clearly biased.
I will message you.
No answer, is also an answer....
Well, Digilent's got the money now. And they sell a lot through the shop. They don't seem to give a shit about the few donors for the Learning Edition.
At least now I know where I'm guaranteed never to order again.
How many months will it take to create a ridiculous little booklet? Maybe you'll send out the rest of the Learning edition at least once. It can't be really that we have to wait forever, because the time to finish is missing...
I'm baker 134 still didn't receive my OpenScope
It looks like we cannot ship to Russia directly and will need to refund you your money.
Since Digilent has proved in his helplessness to deliver "anywhere in the world", I guess it will be fair to compensate me the expence of shipping intermediary from New Jersey to Moscow in amount of $ 20.
I am ready to provide all the necessary documents.
What is now with the promised update? (Kickstarter OpenScope Learning Edition)
You can find all the specs at https://reference.digilentinc.com/reference/instrumentation/openscope-mz/start.
The oscilloscope input range is ±20V.
What's the max voltage input for the oscilloscope?
@Martha, thank you, found email and Openscope ordered.
I've sent another welcome email to you (coupon is in red text towards the bottom)! Please check your Spam folder if it doesn't show up in your inbox soon.
@Diligent - i have logged into my account, but i have not recieved an email with coupon code, can you confirm if mine has been sent out.
Since the last update was a few months ago, I wanted to ask how it looks with the "Learning Edition". Would be nice to get a status.
I was promised accessories which I paid for. They were shown as delivered on July 24th. They were delivered to the wrong address. They were sent to Longmont, CO instead of Warrenville, IL. The FedEx tracking number was 787282280065. Please correct this problem. I attempted emailing you twice. I received no reply the first time and the email was rejected the second time because your mailbox was full