Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
@A.J. I have sent you a new survey link to your Kickstarter email. The old survey links may have expired, which is why we would send them every couple of weeks. Once we get that survey back, we will send our your reward ASAP.
I have never received the 2 Side Winders I backed in Oct 2017. I saw other comments about the survey not being completed, so I completed it again just now although I believe I did when it was first received.
How long will it take to receive the items? Thank you, AJ Falbo (firstname.lastname@example.org)
@Jonathan Your reward was delivered April 16th in England. I have resent the tracking number to your Kickstarter email. I recommend contacting your local DHL for more information.
@David It looks like we haven't gotten the survey back yet from you. I have resent it to your kickstarter email. Once we get it back we will send out your reel ASAP.
I never received this product.
Please send to
579 trysting place
Cedarhurst NY 11516
Just seen your recent update about a new campaign. I’m still yet to receive my item from the original campaign, even though I filled out the survey. Have I been forgotten?
@Nikket I have resent the survey to your Kickstarter email. Once we get that back we will send out your reward ASAP
@Nicholas I have sent you out a new USB-C cable.
The winder itself is magnificent, but the cable needs work! The connection to the laptop slips out too easily, and it just broke because the rubber casing lets it bend too much - it needs to be something sturdier like the plastic that Apple uses. When you have an upgrade available, I'll buy it.
I have not yet received mine.
@Erica and @Mike Thank you both for your wonderful feedback! We always appreciate it.
I received mine several months ago (in the US)...love it, works great and makes power cord management for my MacBook much easier! Thanks for a great product design.
Easily my favorite and most useful Kickstarter project. Thank you guys for making this happen! An absolute pleasure every time I open my bag🙏❤️❤️❤️❤️❤️
@Kyle I have responded to your private message.
@Henry It looks like there were three attempted deliveries in Germany July 28th. Please contact your local DHL to arrange delivery or to pick up your order. If you need the tracking number please email me at email@example.com.
@Chonnaway Your order has reached Thailand as of yesterday the 30th, they will attempt delivery soon. You will need to contact your local DHL for further updates. If you need the tracking number please email me at firstname.lastname@example.org.
It has been 1.5 months since the last reply. I still have not receive my FUSE just yet. Please tell me the status of the shipping.
I am yet to receive my reward ? wondering what has happened...
Hey, I got a tracking number back in March, but I've not seen any updates since, and running the tracking number says that USPS is still waiting for the package. What steps can I take from here?
@Mark Thanks for helping us make it happen!
Great Product !!! My daughter LOVES it for her MacBook.
Thanks for the great product and glad we could help get it to market !
@Dan I will send you out a new USB-C cable today!
The USBc cable that came with mine has been very spotty.... seems like it is loose and only works half of the time :( Had it plugged in for 2 hours before a flight and realized after taking off that it wasn't charging. Can I get a replacement cable?
@parker Hmmm that is odd. I will send you out another USB-C Cable today! Sorry about that.
I love the convenience of this thing, but sometimes when I am using it my macbook will stop charging suddenly and I have to mess around unplugging and replugging stuff until it works. seems random and intermittent. Do you guys know about this issue or is this just something wrong with my unit? the stock macbook usb c cable works fine, its just the 90 degree one that the sidewinder needs that seems to be weird
@Bryan We are glad you love it!
This is one of the best products I have ever backed! So utilitarian, simple, yet elegant. Coworkers comment on it. Simplifies an annoying task and mess. Just great! Thanks for your persistence in bringing this to us.
@Mark Happy to help! I have responded to you in a private message.
Ashley Customer Support
On 16th May you said that package will ship out on 17th May.
Today is 26th June and i still did not get my Side Winder.
Can you help me?
This was amazing! Product fits really well in my laptop bag and I've received a number of comments from others about it. My team and I have a shared workspace where we sit at the same large boardroom table with power points in the middle. Every day you're plugging and unplugging your charger and being able to wind up the charge cable into this neat reel and throw it in your bag has made my daily experience massively better. Thanks for bringing this idea to market
I have searched for a long time for something to control my computer cord. I'm so glad to have finally found something that actually works. I highly recommend the Side Winder by Fuse. If you haven't purchased one, yet, get on it.
@Brigitte Sweet! Glad you love them! We are now selling on our website www.fusereel.com as well as amazon. :)
@Christopher I have responded to your email.
@Lance I checked on your order and it looks like it is at the local distribution center in the Netherlands. You'll need to contact your local DHL for delivery information. Thanks!
@Chonnawat Thanks! We will send out your order ASAP!
@Ivan go ahead and email me at email@example.com and tell me where to send that new USB-C cable. Just make sure she gives us your backer number, or you contact me directly.
-Ashley Customer Support
Hi, I bought this as a gift to someone and they’re having some problems with the USB C cable that the sidewinder came with. Do you guys have an email that she could contact you guys directly or can we only contact you through Kickstarter?
Alright, I have submitted the survey!
This tracking mail states that the package was posted in March.
I cannot find any information on the site via the tracking number and no parcel has yet reached me.
Can you look into it.
Per email. Cannot leave review on Amazon. Error: “This product currently has limitations on submitting reviews...”
Bought two on the Kickstarter campaign; wish now I would have bought more. I gave one to a family member and kept one for myself. We use them everyday and they definitely take the mess and hassle out of taking our charger cords with us when we travel. Am going to buy more as they make great gifts for the techies in our family!
@klickfabrik Glad you like our product!
Sorry wrong project. The side is a lovly product right now. Thanks !!
I never received this. Please let me know how to proceed.
@Chonnawat Looks like you haven't submitted your survey just yet. I have resent it to your email, go ahead and submit that and we will send out your order ASAP.
-Ashley Customer Support.
I still have not receive any of the product. Please check on the status
Spectacular! Congratulations on the realization of this product.
@Brandan Glad to hear it!
OMG, we are loving these! So amazing and everyone asks us about them. Thank you, Logan and team!
@Ronald can you send me a picture of the cord to firstname.lastname@example.org? I'll be happy to help you from there.
@Clodomiro Can you send the email to this sites private message or to email@example.com? I haven't received your email yet. Thanks.
Ok, I just sent an email to firstname.lastname@example.org
I HAVE RECEIVED MY SIDE WINDER AND I'M HAVING A PROBLEM WITH MY TIP THAT HOOKS INTO MY COMPUTER SHORTING OUT. CAN YOU PLEASE HELP? SEND ME A NEW CORD PLEASE?
@Clodomiro can you please send us a private message with your email address as well as your shipping address?
Ashley Customer Support
By the way, I think I never received a tracking number, even though I do recall filling the survey.
Im in Spain, and haven´t received this yet, even after 2 months of the shipment announcement.
Could you please guide me to solve thi?
@Anthony Looks like we haven't received your survey back, I've sent a new one to your email.
@李心忞 We have resent your order, it was shipped out yesterday, you should receive it within the next 3-4 weeks.
@Eric We haven't gotten your full survey back, I've resent the link to your email go ahead and finish that and send it back. Thanks!