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Kingdom of Loathing's Official Standalone Tabletop Game
Kingdom of Loathing's Official Standalone Tabletop Game
2,340 backers pledged $142,002 to help bring this project to life.

Finishing US Fulfillment - How to Contact Me/US - International Fulfillment News

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Hey Gang, A couple of important notices and updates here. If you are pressed for time just read the titles and the tl:drs.

Completing US Fulfillment   

tl:dr - US backers non-game-in-box rewards are in the mail system 

 By now, many of you US backers already know that the extra rewards are being mailed as you read this. You should be getting shipping confirmations soon if you haven't already. If you are still expecting rewards from us, and haven't seen either a confirmation or the actual thing show up, shoot us an email. Support@evertidegames.com (and you can cc me graydon@evertidegames if you like, that way I know what support has on his plate and can keep half an eye on it). 

Got a Problem? Send an Email 

tl:dr - Email is the best way to reach me 

Which brings me to communication. Kickstarter is good at number of things, but it is not an ideal forum for service requests. Kickstarter messaging is clunky (when you have multiple projects with thousands of unique backers) and comments in threads are easy to miss for a whole host of reasons. If you need something - your game is missing components, something is damaged, something that should have arrived didn't, etc., please email us so that we know and can take care of it promptly. I'm not perfect and I have missed some emails over the last year, but this is a much more reliable way of getting your concern to me so I can solve it. Facebook and Boardgamegeek.com are great places to have discussions, ask questions that others might want to know the answers to, post files and pictures and all sorts of great stuff. And if you post a service request there, I will probably see it, eventually. But if you need my attention promptly email is still your best best. 

Canada and the Rest of the World 

tl:dr - Canada fulfilling next week, Global fulfillment in six weeks - PLEASE make sure your address is correct 

We are breaking up international fulfillment into stages. Canada wins the prize for being just north of the US and so will be fulfilling starting next week. Turns out that the rest of the world is in an infinite two-way tie for second* and so will start fulfilling in about 6 weeks. As with the US, in most cases the upper tier rewards will likely lag a bit behind the games, but hopefully not too much. This does mean that it is super important that we have correct and current addresses for all of you. So here is the checklist 

1) Are you still at the address that you put on the KS survey? If that address is still good you are done. 

2) If that address is stale, have you already updated your address (either on our site or via email)? If so then you should be fine. 

3) If neither 1 or 2 above is correct, you should log into our website and update your address. You can do there https://evertidegames.com/customer/account/login/ (flick forgot password if you need to reset your password). 

4) If you are unsure whether you updated your address follow step three in order to confirm that the address we currently have is where you want it sent. 

5) If you run into problems with the above you can email us. I ask that this be a kind of last resort though as the volume of messages for the US on this front was overwhelming. Obviously we'll help, but the more of you that can sort this out on your own the better :) I really appreciate it.

I've really been enjoying hearing how much people are enjoying Mr. Card Game, and I particularly dig some of the variants and house rules that people have shared with me.  Good stuff all around.  

Take care, and keep gaming 

Grindar, Karl Fenner, and 3 more people like this update.

Comments

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    1. mrfatso ~ Defender of The Goat on June 8, 2014

      6 weeks is like 42 days later, or 1 month 12 days later.

      16th april + this should be 28 may... I guess both of us fail at math, you for treating 6 weeks as 3 months later, me for being optimistic that we will even see our product

    2. Omicron (Matt) on April 27, 2014

      FYI, I am in Canada. No shipping or tracking info...no game...

    3. Joseph Le May
      Superbacker
      on April 23, 2014

      What are the obvious reasons? If my freight company pissed off my customer base and I had all the heat for their fuckup, you can bet your ass I'd dime them out.

    4. Evertide Games 3-time creator on April 16, 2014

      Ok, I understand there is some frustration here. But let's avoid exaggeration. US copies started shipping in March. Six weeks from now is three months later not six. And it may unfold faster than that, but I have learned to be conservative in my estimates.

      That said, I'm not happy either. Essentially the company we hired to handle the global freight did a very poor job in handling our order. I can't give you a more detailed explanation because they haven't given me one.

      By way of poor analogy - if you ordered something from Amazon that was in stock, and Amazon decided to hold off on sending it to you for a while, what did the manufacturer do wrong? The answer is trusting Amazon. In this case the party at fault isn't Amazon (for obvious reasons I am not going to name the fright company), but the logic is similar.

      Unfortunately. the only thing that I can do to the freight company is not use them in the future, I can't make them do what they promised back in time when they promised it would be done.

      Believe me, I am at least as frustrated as you are, but all I can do is keep things moving forward.

      Graydon

    5. mrfatso ~ Defender of The Goat on April 16, 2014

      guys, please give us an explanation on what the hell has happened? Calling it right now, our games will arrived 6 months later...

    6. Magentawolf on April 15, 2014

      Just so you know, your method of handling the custom player boards was, like, the worst idea in the history of ever.

    7. Paul Goddard on April 15, 2014

      6 more weeks, this is just way past absurd. I've been waiting nearly a year and half for the game to be made and delivered and now I have to wait 6 more weeks on top of that! If you had this much time making the project I thought SOME of it would be used to think about shipping but looks like it was a last min thing. Makes me think this is some kind of joke

    8. James Olson on April 15, 2014

      Six weeks? What the hell happened to blow it out so far?