Frequently Asked Questions
We’re not trying to sell you anything that is not of use to you. We are 100% sure you are going to love the Scoobe3D. Therefore, we implemented a 30 days return guarantee upon receipt. This way, you can be on the safe side and test the Scoobe3D for 30 days before deciding on whether you want to keep it.Last updated:
You simply guide the Scoobe3D evenly around the target, similar to a panorama photo. The display shows marks indicating which scan positions have been covered or are not yet covered. For scanning the bottom side, the object can be turned around during the scan. Guide the system around the object again. This way, the 3D information is merged cleanly.
A highly accurate 3D model is then calculated on the server and sent to your Scoobe3D in STL and OBJ format and via email to your computer. Internet access via WLAN is required. Without an Internet connection, temporary storage is also possible. The calculation of your 3D model is then postponed until there is an internet connection.Last updated:
Yes and no. Scoobe3D creates OBJ and STL files. These can be derived from STL to STEP with "Solidworks" among other software programs. This is possible in Solidworks by default (sometimes an importer module needs to be installed, which can be downloaded for free from the homepage of Solidworks).
The STEP format can then be used in any CAD software. This allows you to customize the assembly as you wish: simple operations such as scaling the size in X, Y, and/or Z direction are possible.
Changes that require a clean mathematical description of the model in detail are not possible, such as changing the radius of a cylindrical element of the 3D model. A reverse engineering tool is necessary here for professional machining.Last updated:
All visible surfaces work well, even if they are highly reflective. Transparent surfaces (e.g. glass) and deep black objects (e.g. black holes) that reflect absolutely no light are quite challenging. Background: Of course, an optical scanner can only capture optically detectable materials. Transparent and deep black objects are not optically detectable.Last updated:
The Scoobe3D Basic, as well as the Scoobe3D, deliver great results when scanning people. However, our recommendation for the best results in terms of accuracy is the Scoobe3D which includes an additional Time-of-Flight camera. This version allows you to scan people that are up to 3 meters tall with an accuracy of 0.1 mm!
For additional acquisition speed, it is possible to scan a person with multiple Scoobe3Ds to capture everything in a matter of seconds. You will also have access to an open API so you can program your own applications to connect all the devices needed. The devices are equipped with Bluetooth and can be triggered via Bluetooth.
It's hard to say how many devices you will need at the end. It really depends on which part is most important to you: the distance between the Scoobe3D and the person, the number of devices or the accuracy. For our scans, we currently usually use around 30-40 positions depending on the object.Last updated:
I can well understand your doubts here - especially since I am a great advocate of data protection myself. That's why we've been working on these issues for some time now:
The calculation of the final 3D model takes place on our German server secured with banking standard. On our servers, solely the calculation of the 3D model is performed. We have not implemented the storage of scanning data or generated 3D models (if there is a Cloud storage to be implemented, you will be able to deselect it).
Data protection and Copyright:
The server is located in Germany, Europe and is compliant with current strict data protection regulations (GDPR).
We have no intention of taking someone's data away from them. The Scoobe3D is a product developed together with the community and we all want the 3D printing and scanning community to be able to use the scanner without any doubts! For the confidentiality of your data, we encrypt the upload and download (with 128bit).
In addition, there are further options for encrypting the entire scanning data. This is easily technically feasible - see a company (from our immediate neighborhood) that implements something like this professionally: https://www.boxcryptor.com.Last updated:
We’ve been going over this question a million times ourselves here at Scoobe3D because data security is very important to us. However, we have good reason for our decision to realise the Scoobe3D with a server - with your best interests in mind.
Maintenance costs: For starters, it is rather expensive to have your own server which adds to the overall costs per 3D model. Using one server for the calculation of all the 3D models is an economical solution which supports our goal of making 3D scanning available to everyone, including those who don’t have a vast amount of money to spend.
Software updates and bug fixing: Fixing bugs is an intrinsic part of any software development. Therefore, any software update would have to be uploaded to your server by yourself in order to implement it. This is very time-consuming and complicated - in contrast to our premise to create an easy to use 3D scanner. Furthermore, it makes the 3D scanner more expensive, since those updates would probably need to be released as new versions of the software that can only be acquired through purchase - additional costs. The web-based server solution was selected because this way we can ensure all our customers get a stable and reliable software version at all times.
Security of own server: You could of course always use your computer back at home for your calculation. However, you’d need to set up an intensive security system to be on the safe side - especially with Windows computers. We will implement regular security updates and effective encryption to make sure your data is only yours. The encryption works with a unique key for each user, so that only you can access your data. We do not store any of your data beyond calculation.Last updated:
Our scanning app is designed as an open API. So, if you need an app for your specific application, you can program an app of your own. Let's assume, for example, you’d like to scan parts even bigger than 72 m x 3 m. You can program an additional app to merge several 3D scans.Last updated:
Currently, the maximum part size is set to about 72 m x 3 m for our Scoobe3D at an accuracy of around 0.5mm to 1mm. The accuracy for small to middle sized objects is around 0.1mm. Our scanning app is designed as an open API. So, if you want to scan parts even bigger than 72 m x 3 m you can program an additional app to merge several 3D scans.
Just as background information, the process of creating a 3D model is as follows:
- 3D scan your object with your Scoobe3D
- calculation of the 3D model on the server
- the 3D model will be sent to your Scoobe3D and via email
- now you can step in and combine the resulting 3D models in your own Android app or on your computer
Since our community voiced great demand, we also plan to later implement the merging of 3D models.Last updated:
We want to be honest with you and not make you empty promises. Therefore, we have set a realistic delivery date, which we will also keep. This way we don't have to postpone the delivery date when it's time (as some others do).
You ask yourself, what are we doing all this time? We have developed a new technology. This requires some development work, for example, to ensure a quick calculation. We also have to look for suppliers and set up a production chain. This is only necessary once, but unfortunately, this still takes its time if you want to do it right. This ensures the quality of the devices delivered. As soon as this is done, we can produce the Scoobe3D in larger quantities and send it to you!Last updated:
Polarization is a new technology in the 3D market but polarization technologies are well known in research. An accuracy of 0.1 mm is well possible for the polarization technology as stated in recent research as well as a closed 3D model. In short, polarization contains accurate 3D information and makes it possible to capture reflective surfaces without the use of any coating spray. You can find a more detailed description in our “Deep dive into Scoobe3D’s technology”.
The patent-pending part of Polarization 3D Scanning in the Scoobe3D is the optical unit allowing to switch polarization states within milliseconds. This makes it possible to generate highly precise and reliable polarized information. This information can then be converted into a very accurate 3D shape of the object.
You want to dive deeper into the software behind our calculation? Check out the polarization code here: https://github.com/waps101/depth-from-polarisationLast updated:
No, you won’t need the Aruco board for using your Scoobe3D. The markers of the Aruco board serve the software as a reference so that the images are taken in the correct positions (as shown in the video). Currently, we are using the Aruco board for automatically capturing images in the correct positions.
In the final product, however, that will be shipped to you, we will replace the Aruco board with a gyroscope built into your Scoobe3D to keep track of the positions. The gyroscope enables for the images to be taken automatically in the correct positions. So you won’t need the Aruco board for using your Scoobe3D.
If you have chosen the Scoobe3D Basic the generated 3D model has to be scaled afterward to provide you with absolute values in millimeters. You can skip scaling by using an Aruco board. However, this is optional for the Scoobe3D Basic as you are still able to generate 3D models without the Aruco board, too.Last updated:
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