Funded! This project was successfully funded on January 25, 2013.

Update #14

Rectifying Unfulfilled Orders

6 comments

Hello to all my backers,

I would like to first start by sincerely apologizing to those of you who have not received your rewards. While the majority of the rewards were sent out, most of which were very happily received, there are a few dozen of you that have fallen through the cracks.

The issue started when Kickstarter updated their CRM which compromised my fulfillment records. I have also not been receiving notifications for certain backer comment sections, so I apologize for missing those messages as well.

I would also like to say that I never intended to scam anyone. Admittedly, I have had administrative issues, but I never intentionally ignored those backers whose orders were not received.

As best as I am able to discern my records, it appears that a couple dozen backers, mostly at the $10 donation level, are those that are left to receive their orders.

If you have not received your order, please contact me privately at pogo8888@gmail.com I am offering fulfillment or refunds to these backers and will deal immediately and individually with requests to this end.

Thank you again, to all of you who supported my first attempt at crowd-funding. And again, I truly regret the circumstances of those backers who have not yet been fulfilled. I hope that each of you will give me the chance to redeem myself.

Comments

    1. Fb_profile_picture.small

      Creator Eric Horbinski on January 5

      Jason,
      I have sent you an email and look forward to fulfillment. Thanks!
      Eric

    2. Fb_profile_picture.small

      Creator Jason Frenkel on January 5

      Jason I just got to your email, if you have any questions not answered there then I can be reached via inbox here. I do not get notifications when I am commented on updates.

    3. Missing_small

      Creator Jason Kawakami on January 5

      Emailed but no response as of yet

    4. Missing_small

      Creator Viola L on January 5

      You claimed to have refunded me on November 4th, but I haven't received anything.

    5. 022_10-20-05_san_felipe_beach.small

      Creator Karl Hedstrom on January 3

      I my last KS correspondence with you November 4th you gave me a choice of my reward or a refund. I responded that I want a refund of my $17. I still haven't gotten the refund.

    6. 988804_631770390198769_1114489277_n.small

      Creator Siri Vichainchay on January 3

      Really? You never attempted to scam your backers? What about the multiple emails that I sent you directly, or the multiple Facebook posts I left you directly. They all went unanswered for about a year. It is sad that you are only now willing to refund or fulfill orders that you are starting a different project on Indigogo. Jason, at this point I don't want the order filled, a refund or your apology. At this point, I am satisfied posting on your Indigogo about my experiences with your Kickstarter project. After all, you did what you did, and others should be aware of your past performance when deciding to back you or not.

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