Update After All iFetch Shipments
Hello iFetch supporters,
It has been some time since our last update and I wanted to let you know the latest news. We have been very busy delivering orders to everyone who backed us on Kickstarter and we have been overjoyed to see such wonderful comments from so many happy customers. If you like, you can see pictures and videos of some very excited dogs at our newly updated website http://goifetch.com/as well as our Facebook page: http://www.facebook.com/goiFetch. If you have photos or videos of your dog playing with the iFetch and would like to share them with our growing community, we would love to see them!
We’re also happy to announce that we are now prototyping a next generation version of the iFetch, which will launch full-sized tennis balls. We expect it to be available later this year, so keep an eye on our Facebook page for the latest updates.
While the majority of feedback that we have received has been extremely positive, we have heard about a few problems and we wanted you to know we are working tirelessly every day to fix all of them.
First, we heard that some people were disappointed that the iFetch balls were too small. We had originally thought that the videos and descriptions on our Kickstarter page were sufficient, but due to the feedback we received, we have since added a specific question and a picture about ball size on our website’s FAQ page (http://goifetch.com/faq/) as well as our web order page (http://shop.goifetch.com/product-p/extra-balls.htm).
Second, we heard in several cases that the “triggers” in the throat of the iFetch had become stuck during shipping and the unit wouldn’t work. One of our Kickstarter supporters was actually the first to experience this and with a little ingenuity, he figured out how to fix it. Since then, we have had great success fixing this “in the field” for the few people who have reported this problem.
Third, slobber! You will remember during the Kickstarter campaign we discussed slobber and actually added a slobber hole so that the unit would drain. It turns out that some dogs slobber much more than others and when the balls become slick, the launching wheels will not grab the balls and launch them. After testing more than a dozen different balls, we have found that balls without fuzz (e.g. squash balls) tend to work much better for dogs that slobber a lot. Some customers have also pointed out that wiping off the balls from time to time can help with the slobber issue, but that of course makes it impossible for the dog to play by itself, which is counter to the original idea! After researching solutions for the past several weeks, we believe we now have a long term fix for this, which will improve all future iFetch units.
Fourth, international shipping. We had 300 enthusiastic supporters from outside the US, and while many received their units quickly and easily, several found serious delays, with poor or no tracking, and difficult customs issues. We are currently in the process of making arrangements with a number of different importers/distributors in regions around the world to minimize these problems and make it much easier for international customers to get an iFetch.
As with any new venture, there are always a few hiccups in the process and a few hurdles to overcome, and we are so thankful for all the support and suggestions that you have shared with us from the very beginning. Nothing brings us more joy than seeing enthusiastic dogs playing with the iFetch and hearing their owners laughing and having so much fun as well.
If you have any questions or if you have experienced any problems with your iFetch, please e-mail us at firstname.lastname@example.org and we will take care of you right away.
And as we mentioned earlier, if you have any pictures or videos that you’d like to share, we would love to see them!
and happy iFetching!
Denny Hamill (and the rest of the iFetch family)