Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Two weeks passed and no answer. No follow up email as promised and no reply from the campaign support email to track my delivery. Please give an answer and update the backers that still didn't receive paid rewards.
Adding my comment I'm also waiting for my book, no recent communication on updated dates.
Hi backers! I haven't received my book yet and I don't receive an answer to clarify me this problem. Can someone here help me out or is having the same problem?
@Justin — thanks for posting, I have followed up with you via email.
I have sent several messages about the fact that I have not yet received my book. I have a receipt confirming confirmation that you accepted my shipping fee. This has gone on too long, Adrian, especially not to receive any response. Please, take a moment and respond to one of my many messages about this. I have reached out via Kickstarter, Facebook, and email, to no avail. I have proof that I paid for shipping, and that that payment was received. I have a screenshot of it which I have sent to you via Facebook for lack of hearing back from you.
@Greg — I have you down as a local pickup — those posters are in tubes and I'm just scheduling 2 days for folks to swing by and pick them up.
I have not yet received my poster. Can you please provide an update.
@Tony I will follow up with you offline, but according to the shipper, your poster was shipped and was delivered successfully.
@Kim, Apologies your book has been delayed. As I mentioned in my note, your book should have gone out with the over 350 orders that went out in the very first wave of shipments. Of those, only a small number (under 10 so far) had not been delivered for some reason. I have followed up with the shipper, but there is no more detail as to what happened to the missing books. I again apologize for the delays, but working through each missing order does take time and I assure you I will follow up with every last backer that has yet to receive their book.
Thanks for your understanding.
Another two weeks passed with no communication, the last thing I heard was that the book supposedly shipped in the first batch. The level of followup on this campaign for those who did not receive their product leaves a lot to be desired. Next friday marks three months of me reaching out about never having received the product i paid for over a year ago.
Still waiting on my poster or a refund.
Hi All — All posters that were to be shipped have already gone out. I have reached out to some of you already directly and for those of you who are still waiting, you should see it this week or early next week depending on where you live.
Same with the poster
Still waiting on my poster too.
Have you sent out the poster rewards yet? Has anyone received one? I have not received my poster as of yet.
Has anyone who emailed the support address he provided in the previous update received a response of any kind?
Three weeks later, still no book and no responses to repeated requests (going back two months on kickstarter, two weeks via email) for a confirmation of the book being shipped. Adrian has not logged into Kickstarter since May 2.
@Kim — thanks for posting this. Seems I didn't actually hit "Publish" on the post. It's up now under campaign updates.
@adrian - which blog? I'm not seeing anything new in the Campaign's Updates, and the only URL I can find associated with this project (listed on the Twitter-profile) simply leads back to this campaign.
Hi folks - there is a new post on the blog updating on the remaining shipping status pls check it out. Sorry for the delays but we are in the home stretch on the last remaining rewards.
Jean logged in today, did anyone get a response to their support questions re: missing books?
I think my delivery might have misfired. Could you contact me please?
Have not received single book, in Toronto.
Is it on the way?
Still waiting on my poster too. I did receive my book though, and it looks great!
Has anyone received their poster?
Hello, I am in Vancouver and did opt for shipping, not local pick up. Any update on when I can expect the book. Thanks.
In your last updaye two weeks ago, you said "double book rewards will start going out this week". I still haven't received my two books. Should I start to worry?
I got my book and it seems like 3 of the corners were damaged during shipping. :/ Haven't taken the book out of the plastic wrap yet.
Hi, I'm also worrying something might have gone wrong with my order (single book, and it unusual for a package to take more than a couple of weeks to arrive here from Canada), what would be the best way to reach you to investigate? :)
Hello - I'm nervous that something happened to my order. I believe I should have been included in the first wave but still haven't received anything.
Hello Adrian. I noticed that I have Local Pickup noted in my profile... I don't live in Ottawa. I'm in Edmonton, Alberta. Please add me to the shipping list. I assume that I need to pay for shipping. Please advise on next steps. I can be reached at email@example.com or 780 920 0431. /Howard
My pleasure Scott — thank you for backing the project!
My copy arrived in the mail today. Beautiful condition, lovely production values, even the occasional flaw on some pages is faithfully reproduced. No preface or introduction explaining the project, just the CBC Standards Manual. Thanks for making this available!
Time for another update.
Have these begun to ship yet? If not, can we get an honest estimate of when they will? I think we've been more than patient.
@Billy (and to ALL backer of this project) — I apologize for the fact that timelines have slipped far beyond my wildest expectations. I am working hard to complete this project and will have updates at each step of the way as we make them. As soon as I have a more firm ship window I will share it, but right now it is still too early to confidently offer one.
You have all been extremely patient and understanding as this project has progressed and I deeply respect and appreciate that fact more than you know.
Keep watch on this blog for updates.
Appreciate the update, but it seems like the bulk of it had to do with receiving two of the same page. Again, this is nice and all, but it would have been better to receive some type of clarity about when these should be expected to ship, considering we're 3 months past the original estimated date.
If you'd like a poster as well as a book, just increase/adjust your pledge by the amount of the poster plus shipping.
- Shipping for the poster is: (Canada $10, US $15, World $25)
- So if you are in Canada, you'd add another $50 CAD (poster + shipping) to your total book pledge.
**IMPORTANT** Send me a KS message as a reminder of what you did — something like: (Added $50 for 28th Parliament poster, includes $10 shipping to Canada).
I'd like to pledge the $80 for the book as well as $40 for the 28th Parliament poster. I can't seem to be able to do that.
HI @Stephen I just posted a 2 book reward tier for folks who want more than one book. Thanks for supporting the project!!
If I wanted to get 2, do I just double my pledge ($160) for a single book?
@Ash S, I have an awesome local shipper who ships world wide for very competitive pricing.
Happy to see this back in action!
Adrian, up to how many books will you ship to Australia for $30CAD?