Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
@Dewi Kartika Chandra We are sorry to hear this! Please send us a mail at email@example.com with a picture of the scratched material and we will find a suitable solution for you!
My bobby's scratched on the leather side... :( and i dont know how to repair it. So much for anti theft but not anti scratch.. T-T
Hi Bobby Bizz Backers,
Thank you so much for your feedback on the bag! We take it all by heart and make sure that the points we can improve we will for sure improve for the next productions. Your feedback is a huge support as we get to learn first hand which points need to get better.
If you are experiencing any problems with your Bobby Bizz please let us know by contacting us through mail: firstname.lastname@example.org, via live chat on www.xd-design.com or via the message center here on Kickstarter. Please try to include some images of the problem you are having & your backer nr and we will make sure to find suitable solution for you.
Please note that we will do everything within our power to help all our backers, so please continue to write to us if there is anything that we can do to help.
Our team is available to help you personally to make sure you get the best care.
The XD Design team
I just got mine! Thank you guys!
I‘m having some trouble with the zippers. One is completely busted (no longer closes eh bag) and the other is on its way out. Is there a warranty?
Love the bag! an update perhaps could be to make it thinner for the next version. Its an awesome bag to carry on. I'm a student and also work part time.
I have been using my backpack every work day for 3 months now. I use it for my 25km round trip on the bike to work - and also as an executive briefcase for meetings when I get ‘suited up’ at work. In both cases it works really well. Stylish looks and a very comfortable backpack, with good weight distribution. The pockets work well, and the inbuilt USB cable works a treat for charging up my phone, while keeping it really accessible. I have not experienced any smell or quality of the straps. A someone who does over 100km per week with it on a bike, I have certainly put this to the test!
One possible upgrade for the next edition might be to make a slightly stiffer shell. I might myself having to push out the front of the backpack to re-establish the form of the suitcase more often than not.
But that is a minor nitpick is what is otherwise a brilliant product.
I love the product, except for a redundant zip inside the bag that does close. Really flawed.. But my friends did say that it look great.
I have had this bag form some months now and I am really happy with it. It is well made and appears to be strong. I carry two laptops (quite heavy) and a whole lot of other bits and bobs everyday on a long commute. Straps etc holding up very well considering the load. Really good. Really happy. Well done to XD design and in particular the exceptional customer service that I have had due to a shipping issue. If there was one thing I would say, it would be design a bigger one with some more pockets etc. I reckon I would buy it. There is always room for improvement right?
I've stopped using my Bobby Bizz a long time ago (probably used it for about a week). What really stopped from using it was the quality of the shoulder straps and holding handle. I have no idea why XDDesign decided to use the cheapest materials and most horrible design for these...
There's one thing a backback user should have and a must is at least good shoulder straps. Given this is a tech backpack, this wasn't even done right. The holding strap on top is a absolute joke aswell.
No “piss” smell here whatsoever...but the shoulder straps sure won’t last long though, feel very cheap and weak.
Ive got mine since early august but i ship it to singapore. (i dont really believe indonesian post. I got my watch stuck for 2 months). And i just got the backpack today.
First of all i dont face any trouble with the lock at all. Yes its not very hq. But definitely no problem with opening and closing it.
Smell.. Well smell not very nice. But i can live with it. Problem with all new stuff. New car. New clothes. New bag.
Zip.. Its slightly difficult at the corner. But because its at the edge. Give a little push inside and it works.
Lastly.. No bad stitching. Perhaps some of you got a bad batch.
Overall im satisfied. Good job and cant wait for improved version.
@Seb, sorry to hear about your trouble. Perhaps there are some methods to get rid of smell...like perfume (that's what they do, sorry to say, in bathrooms)..just trying to help
Well if you scroll down on this page, you'll see a number of people with the same smelly problem. So I think something went wrong with a batch of bags. I guess you and a big amount of other backers got lucky;).
Some people commented that the smell went away after a week or two, but unfortunately that's not the case for me....
Hmmm maybe someone tampered with yours. Cuz mine didn't smell at all. And no grease. It's been the most cool backpack I ever had. Yes it can be improved in V2. But as is it achieves the objectives. And I've been using it also for a couple of months. Nothing ripped or broke. All is good. Smells good. Looks great. Works for me..
So I have been using it for almost two months now (it arrived two months late), and it still smells pretty bad. Everything I put in the bag comes out smelling like piss. I also found out that some of the compartments have something greasy in them because when i put in some documents they came out stained. Not sure what it is.... Any tips to get rid of the smell/grease? Also as mentioned before, the overall quality is not what I expected for this price. The straps are not sewn properly and the padding is practically non-existent. The zippers are not easy to use, but I guess thats what you get with hidden zippers. Its a shame because it looks great and I love the concept. But with all these cons and for this price I would not recommend this bag.
It has been 2 months and I have not yet received my bobby biz bag.
I have emailed a lot of times and there has been no update made up to this point.
Could someone explain why I have to pay an additional €20 of customs fee? That was not part of the deal...
After having used the bag almost daily for the last 3 months, I would like to give a quick review:
The bag is overall durable and the concept mostly works. However, it looses in the details:
- Safety/antitheft feature: This works fine, however, the lock is of poor quality, so the numbers are hard to set on the padlock.
- straps: Unfortunately they are the weakest point on the bag. The straps loose their set length easily,even if you secure the dangling rests of the straps. They are also poorly sewn onto the bag on the top and bottom. One of my straps alreay started to tear a little on the top, so I had to sew it on myself. They are also poorly padded.
- Shoulder strap: The idea is rather sleek, however the "hooks" fall out easily if you put down the bag. It also means that the entire weight of the bag rests on the two short straps the hooks are attached to. As a result of this, my left lowever strap has already started to tear from the bag.
- The laptop and document: They do their trick, the velcro strap is too loose though and doesn't hold much.
- The other pockets in the interior: They are actually the best part, albeit their small size: There is no dedicated place for a computer charger. I use the one beneath the mouse/phone pockets (zipper), however my (not large) charger barely fits.
hidden pocket / charging cord: This works as advertised, does the trick nicely. The two small pockets work fine for ear buds or a charging cable.
All in all, the concept works fine and I still like the bag. However, the build quality does not correspond with the retail price. It's ok for the kickstarter price though.
Hi, I'm Bobby and Bobby Biz user!
Bobby Biz is very cool, but it is a bit smaller than Bobby.
I think whether to use properly according to the amount of luggage.
Today, I found a product whose design and concept are very similar to Bobby on the Internet.
Are you tying up with the manufacturer of this bag?
Pretty happy with my bag but I really wish the handle for briefcase mode was on the other side. I feel like it would be easier to go from carrying on the right shoulder (which I think most people do) to carrying in briefcase mode. Another option for future iterations would be both sides
For the amount I paid for this, the quality could be a bit better. It still has a rather cheap feel to the bag but overall it's not bad. My biggest complaint is the zipper. I find it to be quite a struggle opening and closing this bag.
Bobby Bizz is really an awesome backpack. But there is one thing, which would be great if it would be improved. It could be a little bit smaller. The measurement of the bag is currently 31x44,5x10 (cm), however, many airlines only allow 30x40x10 (cm) for the 2nd piece of baggage. Not a big difference, but officially it's a little bit too big, so if the airline is strict you could run into trouble.
Maybe that could be considered if you're ever going to make a Booby Biz 2.0?
Hi Bobby Bizz Backers,
Thank you so much for your feedback on the bag, we take it all by heart and make sure that the points we can improve we will for sure improve for the next productions. Your feedback is a huge support as we get to learn first hand which points need to get better.
We also understand the comments of some backers as below in regards to the fact that we replied in some cases that you as our backer has to contact the postal service. This is really not a matter of us trying to be lazy or rude, we are actually not entitled to get the final shipment information or details on packages after customs from the final forwarder directly, this can only be requested by the receiver. This is a safety matter from the postal services.
Also if you perhaps have not received your package yet, rest assured, we will not rest until you have received your package!
Maybe it's how you use it..I've been using mine for a couple of months and it's in perfect condition. And it is the coolest backpack anyone ever seen. I got a nickname James Bond because of it.. I've been through rain with it too. It can be improved as far as the design of the straps and zippers but the overall quality is fine. I mean it's not a hiking backpack, it's for business (looks) and has an anti-theft capability. . So I'd say if you got it for the right purpose then it serves it well even if some parts can be improved.
I have received my Bizz and used it for a couple of weeks now. the strap has softened and the cushion is flat. no more support. my internal lining has also torn. this product quality is bad. Can the team comment? and perhaps suggest a solution?
Oh why is roughness an issue? Try rubbing your hands constantly around the edges of the opening because of trying to get your laptop in and out of the bag on a constant basis and you'll know!
I know I've left a not-so-nice feedback before, but after using it for a while now I just have to reiterate: the material used is quite cheap and so very rough. Compare this with the original Bobby, and all my other bags, where the outer material is soft or at least not rough. @Creator I'm sure you notice this yourselves! I loved Bobby and I loved how you handled the KS experience that time. But I'm just quite disappointed as the quality of the bag lowered somewhat, despite the price rising and your justification that it was to improve the materials used. Anyway please take this constructively - keep doing well but don't cheap out on your backers/future buyers! Solid design but execution needs to improve this time around. Good luck with the future!
I just came back from a trip and was excited to find the bag. However, the box was damaged, and so was the bag (the frame on one side is noticeably bent, like a big bump). How do I exchange it?
Using my bag every day at work. I love it! Thanks for having developped it!
I just received my bags today. Thank you so much.
Still waiting my tracking number...
After leaving my bag open for 2 weeks it still smells like fish. Is there anything I can do? The bag really looks nice but I don't want to open it in front of other people...:(
Hi XD Design team,
I already sent email to you since last Thursday, but there is not any answer. Understand that a lot of pending case, but all pledgers need your help and feedback.
I wonder that Thailand vendor already have Bobby Bizz in stock and ready for delivery. Meanwhile, some pledgers still waiting for their bags.
I feel disappointed that we should receive Bobby Bizz before the local vendor sells in market with the lower price than pledge and shipment fee.
Hope you hear customer feedbacks.
Hello guys, can you please send me the tracking number?
Im backer 3.924
Sent mail, but the only response you get, is that you yourself have to contact customs. Seriously!? Waiting 7 weeks already. So far, very disappointed in the lack of communication and support. Expected more from a Dutch company (being Dutch myself).
After having used the shoulder strap for a week I unfortunately had to find out that the build quality of the shoulder strap holder is very poor. The seam of one of the holders is already torn to 50% although I didn't put much in the bag. This is unfortunate because I really liked to be able to wear the bag this way. The other straps to wear it as a backpack seemed to be flimsy but are surprisingly comfortable and stable. Next time it would be great if more care could be taken to the key components and that they are robust enough to last longer time.
So far, it was not helpful to contact XD Design...
XD Design replies that the package might be stuck somewhere, ask you to contact forwarder.
Everybody with questions regarding their package which is not delivered yet, or stuck at customs please send us a mail at email@example.com or chat with us live at www.xd-design.com or send us a private message here on Kickstarter.
This way we can check out your personal case to see what we can do to help speed the delivery process along.
Please also contact us through these channels if you feel unhappy with the product or our service regarding the delivery, we will look into it and find a suitable solution for you.
We have done everything in our power to make sure that no extra charges will be made for the delivery, carefully choose our forwarders and forwarding system etc. We also digitally attached an invoice to all our shipments with the forwarders to prevent any of these extra costs.
Unfortunately the amount of worldwide shipments is growing everyday and custom departments are looking more and more into these cases. During our last campaign we for instance didn't have any problems with the NL shipments in our way of working, and this time around there were some cases that has issues with this.
It is for us very hard to anticipate on these changes in the logistical landscape, especially because we only find out after sending an X amount of packages to a certain country (this also sets off the customs departments).
We will for sure take all our learnings from this experience again with us in a next campaign and want to make sure at this point that we can help you as our backers with current issues that might ocur. So please reach out to us by mail or chat if there is anything that you feel unhappy about or that we can do to help you.
Also for all your questions regarding the product and how for instance the lock works, please mail us at firstname.lastname@example.org.
Our team is available to help you personally to make sure you get the best care.
Greetz, XD Design
I am still waiting for my tracking number.
The bag is great..... don't know why there's so much negativity on here. Mine smells great, the zip is fine ( just need to tilt the zipper away from you) and the compartments are exactly what I needed ( given I travel internationally weekly)
The material and straps could be of better quality but I'm more than happy to invest in a growing company so that they can reinvest in creating better products. Well done team
Bag arrived and is constructed very cheaply, not nearly worth what was paid for it. More in line with something you could purchase for $30 or less on amazon. Wrote for a refund, as per satisfaction guarantee on the original listing and was quickly told no. Very disappointed with with the product and company, and quite put off of kickstarter as there should be recourse when buying completely sight unseen.
Received mine as well last week EUR 27,70 costs for customs. A bit strange since they're located in NL themselves just like me. I know customs are for the end-user but they should have managed this better logistically. They could have bulk shipped to EU/CH and then ship it from there. Would have saved the backers from the import duties. I could expect this from a CN company but not from a NL company shipping to NL backers.
It seems to be carrying a public toilet and it is unpleasant. Were they produced in an unsanitary environment in China? I am angry and sad when I think that I paid the money for this garbage. The stench does not disappear. It will not be used. It is the worst product among kick starters ever. Your company is such a terrible company that deceives people.
It is a bad smell, anyhow a great odor. Everything goes bad odor to what was in the bag. I tried various things, but the smell does not disappear. It is a smell like a public toilet. Is sanitation okay? I will dispose of it because it is dangerous. It is really a pity.
Also from NL, still haven't received anything. XD design claims not responsibility and PostNL says they haven't received anything. Very bad experience...
@William I have the same experience like you. The lock is fine when set to 000 but when I try to reset the combinations lock with a different combination, it gets stuck and problematic.
Delivery went smoothly. The smell goes away. One thing: my locking carabiner will only function properly when it is set to 0-0-0. When changed from the preset, only the top/bottom numbers will scramble/rotate (essentially making it a 2-digit lock). It doesn't look damaged from shipping. Has anyone else experienced this issue?
Hi, still awaiting delivery. A lot of back and forth with the company / shipper. Company does not seem to take its responsibility. Sadly disappointing...
Hi , I am waiting for almost 6 weeks from the day i got the tracking number. still did not get anything. also i sent mail to the mail provided below ... no response. When are you going to respond?
I am from NL and i would have bought this online rather than backing it ... regretting experience....