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A deck of playing cards to help storytellers of all types: Gamers, Role Players, Writers, Artists, Children, Parents, Teachers & You!
A deck of playing cards to help storytellers of all types: Gamers, Role Players, Writers, Artists, Children, Parents, Teachers & You!
663 backers pledged $15,990 to help bring this project to life.

A slight delay / card issue

19 likes

I have a bit of light bad news new report, the first in the history of this campaign. I also have a solution for it, so please read on!

So the cards came in. They look amazing and I was playing around with them all last week with the kids in between packing and shipping. I brought them to show off at Metatopia and within 2 seconds Tim Rodriguez found a misprint on one of the cards. The Ace of Spades a/k/a the crowbar-cleaning aerobics instructor has a text layer showing at the bottom of the illustration. It's small, but distracting. It doesn't cover anything too important, but it's an imperfection in an otherwise perfect project.

Here's a glarey shot.

I went back and checked my files and it wasn't there. I printed test decks as I submitted them to US Playing Card Co. and it wasn't on those. It turns out it was a pre-press layer issue on their end. The only place I should have caught it was on my proof pdf, but it blends in with the sink enough that I must have overlooked it in one of my late night, blurry-eyed work sessions, alone after the kids fell asleep. I beat myself up over this a bit over the last few days. I'm employing a second set of eyes for all future projects.

It's small, but I was very devastated about it. How do you handle something like this? Even if I could get replacement cards, it's super expensive to mail out a single card to 660+ backers and potentially many more new customers. A printer error like that expensive enough to break a first timer like me. An extra one to two thousand dollars in postage and supplies would 100% eliminate the possibility of doing another project (which I want to do!)

I talked to some industry pros with experience on production wide errors, and I hope you'll be happy with the result. US Playing Card Co. are replacing the card. It'll take about two weeks to get here. They are also sending an extra card that Campbell wrapped up today. I'm going to pause the shipping so that everyone's deck is packaged with both the replacement card AND the new bonus card. I think I can have it done within a few days after the corrected cards arrive, since everything else is already packaged and ready to go. We will be at the tail end of our expected November delivery date, instead of the beginning that we were trucking towards. 

Note to those who already received their packages (or receive them over the next few days): I will pay the shipping to get you the replacement and bonus cards. Expect them in a few weeks.

I hope this doesn't bum anyone out, and definitely not anywhere near as much as me. I was so upset through the weekend while I was waiting for US Playing Card Co. to open up on Monday morning. They were very receptive and helpful with getting this fixed, and I hope I can do the same for all of you.

Here's a look at the new card. This was one from way back before the project launched, and a potential backside for the deck.

I call it "Barebones", basically a blank canvas for creativity. There are no icons so that it could be used in any way that you imagine. It can be a wild card in games, a starting point in a story, or trigger some form of reset. I hope you all like it too and find some fun uses for it. 25 Word Story anyone? :)

Thanks again and sorry for this. If anyone has questions or issues or anything else, feel free to comment or direct message me. 

Nathan Harrison, Coastal Pete, and 17 more people like this update.

Comments

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    1. Jason Tagmire 26-time creator
      Superbacker
      on November 29, 2013

      @Simon (here is my response copy/pasted from the comments section, so I apologize if it looks repetitive! If I get an answer Monday, I'm going to post a proper update here). USPCC said that they expected the replacement cards to ship either Tuesday 11/26 or Wednesday 11/27. I contacted them on Wednesday for status, but I haven't heard back from them as of yet. With everything I've been told, I should be expecting them to arrive early next week and can start shipping again. I have a whole bunch of packages just sitting here waiting for those cards! :)

    2. Simon Tam on November 29, 2013

      Is there an ETA on the replacement decks? Just wondering if they'll arrive in the next few weeks or if it'll ship later on. Thanks!

    3. Jason Tagmire 26-time creator
      Superbacker
      on November 7, 2013

      Glad to hear that first wave of cards made it out to some of you. I got the proofs for the correct card and new card today. No issues! Moving onto production on those.

    4. Neil Day on November 7, 2013

      Got mine today & they look great! Thank you for stepping up to the plate re: the error going beyond with the extra card. Look forward to using these & backing your next project. Well done!

    5. Missing avatar

      Jason Corley
      Superbacker
      on November 7, 2013

      I just opened the deck, spotted the flawed card, and logged in to report it..seems like it's handled well. I'm really liking the deck. Thanks for this.

    6. Christopher Earnhart on November 6, 2013

      No worries on a delay! Still looking forward to the cards! Thanks again for such a cool project!

    7. Chip Beauvais on November 6, 2013

      Don't fret about the delay. I appreciate your professional handling of this situation.

    8. Jason Tagmire 26-time creator
      Superbacker
      on November 6, 2013

      Hahaha. You are all too kind and too funny. Wizards of the Coast?! Ultra Rare Aerobics Teacher Washing Crowbar with Text Layer?!

      Glad everyone is cool with this little snag in the plans.

    9. euansmith
      Superbacker
      on November 6, 2013

      Appropriately enough I spotted an error in my first every 25 Work Story as soon as I posted it :(

      25 Word Story
      "In his museum cabinet, Neanderthal, Ogtoggle had his one millionth visitor. He had seen more people than had lived on the planet in his day.

    10. euansmith
      Superbacker
      on November 6, 2013

      25 Word Story
      "In his museum cabinet, Neanderthal, Ogtoggle had his one millionth visitor. He had seen more people than had lived on the planet back his day."

    11. euansmith
      Superbacker
      on November 6, 2013

      As Pep noted, its not a "misprint", its are "rare collectable". When Story Cards are bought up by Wizards of the Coast, the ultra rare "Aerobics Teacher Washing Crowbar with Text Layer" will be word hundreds of dollars on the collectable card market.

      Anyway, who is the man? I think, if you check, you will decern that Jason Tagmire is the man.

    12. Pep, Local Drunk of Valoria on November 6, 2013

      I don't mind the wait at all and with the misprint, we'll have something special to hold on too. We know we have the first edition of the cards and that we helped backed it and made it happen.

    13. Pep, Local Drunk of Valoria on November 5, 2013

      Thanks for the update. This shows how much you love the cards and customers. Most folks will just say, "ehh, we'll let it slide and hope folks don't complain, we've made our money." Thank you for doing it right.

    14. Marlena Harris
      Superbacker
      on November 5, 2013

      Thanks for letting us know what's going on. The bonus card is cool.

    15. Mieke Zamora-Mackay on November 5, 2013

      You sir, are a class act. Thank you for keeping us updated on the progress of this project. Thank you for going the extra mile on the misprinted card. I am so happy to have backed this project.

    16. Rian Turner on November 5, 2013

      Here, preserved in kickstarterite, is an exquisite example of Homo Creatrix. An evolutionary offshoot, this species is suspected to have enjoyed undertaking seemingly incongruous activities.

    17. Michael Moore
      Superbacker
      on November 5, 2013

      Didn't mean to be redundant. I got interrupted mid-reply and didn't refresh when I got back. :)

    18. Graeme Henson on November 5, 2013

      No problems with this and I completely understand why you'd want to delay shipping, no reason to make twice the shipments for a printer error. Glad you were able to catch it before they got sent out, otherwise I'm sure you'd be losing alot more hair.

      Can't wait to see whatever you guys have planned for the fantasy storyteller cards.

    19. Michael Moore
      Superbacker
      on November 5, 2013

      @Coastal Pete, Highlord Tamburlaine - I wouldn't worry about losing that misprint. He would have to unwrap, locate and remove each one from hundreds of decks. I call...not gonna happen. ;)

      @Jason - It is an excellent solution that no one should mind waiting for.

    20. Jason Tagmire 26-time creator
      Superbacker
      on November 5, 2013

      Thanks everyone! I've lost a good amount of hair on my head over this. Your support and encouragement may not return my hair, but it means the world to me. :)

      @Coastal Pete The misprint will definitely be in there. These are all sealed up and the extra cards will ship along with it. You can have plenty of fun with the card since it appears to read "up with"... as in "What's up with that misprint?".

      Thanks again.

    21. Highlord Tamburlaine, Luxurious Reptile
      Superbacker
      on November 5, 2013

      I too would like to echo the desire to get to keep the misprinted card as well!

      Glad to hear you caught the problem AND solved it early on!

      Eagerly looking forward to getting some traction out of these cards!

    22. Kosongz on November 5, 2013

      Thank you for fixing this. I appreciate all the extra works you must have done because of it.

    23. Missing avatar

      Brian Kolm on November 5, 2013

      These things do happen and it's really good that the company is working to remedy the issue. Looking forward to the final cards.

    24. Coastal Pete
      Superbacker
      on November 5, 2013

      Hey Jason, can you not leave the original misprinted Ace in as well? That way, the KS pledgers will have something that future buyers won't have!

    25. Cedric Hohnstadt on November 5, 2013

      It's crazy how these things happen. For my Kickstarter, I recently received a test copy of my book from the printer and one page was upside down (their mistake, not mine). It was a mostly-blank page so I almost didn't catch it in time. Sounds like you handled it really well. Glad to hear the fix was easy.