An dieser Stelle kannst du dem Projektgründer gutes Gelingen wünschen, Fragen stellen und dich mit anderen Unterstützern austauschen. Wir bitten darum, den Austausch stets respektvoll und höflich zu halten! Danke!
Interestingly enough, another kickstarter I was supporting (laser powered razer) just got kicked off kickstarter for not having a working prototype. Hmmm. Seriously beginning to doubt the kickstarter platform if some projects are getting vetted, and others like Arist, who still can't actually show us a functioning machine have been allowed to take the cash and run. More fuel for the upcoming lawsuit I guess.
@Arist I also asked for confirmation of my refund request several times already. Can you at least acknowledge my request here or by emailas you did with @Ryan Abramow.
@arist No, as I explained earlier, 100% refunds are your only option. Your attempts to appear a legitimate Kickstarter that investors simply lost out on continue to prove a failure.
You are not making a coffee machine, you are only trying to manoeuvre yourself into a position where you can pretend to have been a genuine campaign that fulfilled Kickstarter T&Cs and thus keep our money. But fraud is fraud, and you are found out.
I'm still waiting on an answer to my question... You would have had to spend the same amount of money to get this far regardless of if you were funded at 100% or 50,000%. What is the reasoning for reducing the refund?
Benson, you said that if fewer than 200 backers request the refund you were prepared to refund up to $120. That would be $24.000 that you said you are prepared to spend. Divide that by the full Arist pledge amount: $299 and 80 people can get full refunds. There are less than 80 people that have requested a refund. Thus you should be able to fully refund all the backers that request a full refund.
@Arist: you are always ignoring and playing with your backers. Your replies in the comment section do not add ANY value as it never clarifies what people ask. You know that of course, but as always, you never choose to communicate properly as there is nothing to show.
1. You never release ANYTHING about Arist
2. And you play (thinking that you are very smart) with the refund deadline and the so called 'big update' which is going to be another massive fail based on your 10 months failed track record.
To summarize: your words and actions dont have ANY credibility
@William Wong: +1 @Arist: Thanks for not ignoring my presence on this comment section, but still, please don't ignore mine and other backer's request on update on the project other than financial updates. Tools ? Prototypes ? App Development ? If you are willing to improve your communication with us, please do so, or else I treat it as a Fail. And of course, Benson, I need your Full Refund.
@Ryan Abramow
Thank you for contacting us here. You request is confirmed.
@Rodrigo Gomez
Thank you for your comments and we respect your decision to have made the minimum pledge to continue taking part in our project.
@Glenn
As stated and explained earlier, full refunds are not an option right now.
@Christian Schulte
The update we posted late last week was just a quick update to clarify some numbers. The Big Update will be published at the end of this week.
@Aleksander Tõnnisson
Yes, communicating with backers has been more difficult than we planned. However, that is only a part of our job which backers see on the surface. The majority of our time is spent on producing the Arist.
@Marcus Sit
As explained earlier when we decided to man the comments section again, we want to give better communication with backers another try. The refund request process was never initiated by us, but was spam requested by impatient backers. We are super serious about delivering the Arist to everyone and have only offered the partial refund in response to some of these requests. We are not ignoring our backers.
So I have not left many comments here but I have sent these guys 3 message and 2 emails requesting my refund. NOT EVEN A RESPONSE!!!! These guys are either total crooks or morons, but I think they might but a combo of the two. At this point, I hope they just go to jail for fraud...this whole process has been a joke. The one thing this did do for me is help to look into anyone I decide to back and not believe what projects are promoted.
Personally, I think Kickstarter is at fault here for including this project under "projects we love" and they should be ashamed. Has anyone been in contact with anyone from Kickstarter?
@KickStarter! Ce message s'adresse exclusivement à VOUS, je présume que vous devez lire les messages pour en censurer quelques uns. Alors par courtoisie envers les utilisateurs de votre site, j'aimerais qu'un des membres de votre équipe nous donne l'heure juste sur le projet ARIST ici même dans la section commentaires parce que @ARIST et @Benson n'ont définitivement pas la courtoisie de le faire eux même...
Y a t-il quelqu'un de votre équipe qui puisse rencontrer les créateurs de ce projet et nous informer de la situation réel et sans ambiguïté de la machine à café ARIST.
A lot of us pledged to this project the minimum amount just to prevent you from this situation. At that time we were treated like bozos and here you are.
WE TOLD YOU. It was too good to be true.
I lost my money with an espresso machine, a smartwatch and other projects. Kickstarter is an accomplice with fraudulent people/companies.
There is nothing you can do in the USA, they steal your money. Threats, bad words, insults are well deserved by the creator (thief?), but these don't solve anything.
It's absolutely not acceptable how you f...k with you backers. Not to mention the fact that you have not responded any of my e-mails. Your stated number 29 is not even close to a real number, looking at the # of people who wrote in comments that your e-mail bounces and they request full refund.
I requested full refund and now you think it's up to you to decide that it's going to be $100 - $120. I will not accept such refund and will initiate fraud case through my bank. Had similar experience with another project on got my money back.
You guys are a disgrace for the whole maker community ... and all you had to do was to communicate with you backers.
@Arist. Wow... what an surprising update from you. And with this updates, you are certainly telling the world you have run out of ideas already to hide your secret. From the previous comments, other backers are giving you once and again chances to sort it out, but you simply ignore it, and now came up with this fantastic update. All I want now is just a Full refund from you Benson. Please don't disappoint me, and I shall treat this as my last good will. I would have no hesitation to co-operate with Police or other Authorities to destroy this shameful project.
Please email the general crime hotline at crimeinformation@police.gov.hk to tell them about the Arist scam. Please call +85228605012 during the day time in Hong Kong (night time in the U.S.) to report this crime.
Please fill out the form for the Cyber Security and Technology Crime Bureau (CSTCB) at https://secure1.info.gov.hk/…/efo…/report_cyber_crime_en.php Please call their hotline at +85228605012.
Please copy and paste this message until Arist gives you a full refund.
@Tsai Kin Leung I think the chargeback is case by case. I called my credit card company and they said they could not ask a chargeback from them. I attach the link for your reference http://aristscam.com/visa-chargeback-how-to/. Hope you have a good luck!
This pretty funny. I'm guessing their exciting solution was to have 200 refunds, at 100 dollars each, which would cost them 20,000. Then the remaining 2300 machines would cost 425,500 to make. So 445,500 is pretty close to the 441,120 number that they have projected remaining. What's funny is that 1) by this math, the more there are refunders, the more they will fall under the line and 2) if there are only 40, then even the 100 dollar refund would not move them below the line. Basically the break even point is that at 2384 backers, the 116 refunders would get pennies.
So TLDR: The refunders are helping them get under budget. LOL.
What a extremely disappointing and terrible project this has been so far... If anyone would ask me how NOT to run a crowdfunding campaign I would happily send them here and ofcourse to aristscam.com
@Wei most credit card companies are processing chargebacks for their customers. Call the number on the back of your credit card and explain that they were unable to hit their advertised shipping deadline and that they refuse a full refund. They will take care of you.
So they have set aside roughly 200K+ for refund (based on what they said about 200 ppl at $299 asking for refund, while with 1400 backers at that tier). And that number matches the "remaining balance " from their last update. What coincidence. So someone is ready to close the books say sayonara. First time to hear a thieve who is trying to go logic with you when it comes to stealing your money. If this is not a scam, i really don't know what it is.
That's really really partial, I waited because I believed in you guys on the delivery date, and I expected about 250 dollars back after KS and credit fees. Now I just think I should have done a credit charge back instead of having faith. I'm very very disappointed by the way the refund is being handled.
Arist lied about where they were in production, they lied about abilities, they lied about outside funding, they fraudulently showed us a machine that ended up not being made, then switched to another design, then back to the original. They didn't follow kickstarters T&C's and thus, are a fraud...
My credit card company recognized this, I recognize this - even Arist recognize this.. Remember the backers that received full 100% refunds from Arist (even though Benson will still claim they didn't give them, and it was kickstarter... however kickstarter said they don't have the power to do that...(http://aristscam.com/arist-gave-me-a-refund/)
Arist can do 100% refunds.. Wake up people!! dont settle for 30% of your hard earned money from these guys!
https://www.dropbox.com/s/hurz2miyhnqq4k9/arist.mp4…
Arist lied about where they were in production, they lied about abilities, they lied about outside funding, they fraudulently showed us a machine that ended up not being made, then switched to another design, then back to the original. They didn't follow kickstarters T&C's and thus, are a fraud...
My credit card company recognized this, I recognize this - even Arist recognize this.. Remember the backers that received full 100% refunds from Arist (even though Benson will still claim they didn't give them, and it was kickstarter... however kickstarter said they don't have the power to do that...(http://aristscam.com/arist-gave-me-a-refund/)
Arist can do 100% refunds.. Wake up people!! dont settle for 30% of your hard earned money from these guys!
@Arist you already spent only half the funds. Which means I will not accept a refund for less than 50% which is the half you still have. If we are only 29 people demanding the money you should offer far more than 50% back. This is truly offensive.
@Arist I did not receive even confirmation of receiving my refund request email even though we are only 29 people, and I asked twice. @Arist how difficult is just to reply to an email with one sentence after 5 days. Moreover this refund amount is a joke, and you did not clarify the case of contributions of 349$. But I guess basically is less than 30%... Seriously this behavior is just like a scam.
@Arist, j'ai attendu une journée pour ça.................... C'est ça un UPDATE pour ARIST
Allez voir vos projets que vous même avez Backer et je suis certain qu'aucun d'entre-eux ne se comporte comme vous le faites avec nous et ce depuis le tout début.
Vous ne répondez même pas au gens sur votre page FaceBook.........
C'est comme ça que vous envisagez une relation à long terme avec votre future clientèle.........
But Jack...they said that their website with no SSL, no credit card processing, and no traffic sold 22,000 machines in just a couple of months. Are you saying that they may have lied?!
you must be kidding... only under 50 refund requests and you could just give 1/3 refund?? just hilarious, what would be if 500 people asked for refund.
People, even if we stay in till the end and choose to receive the product, I don't think the coffee machine will be a quality product. I bet will function less than a year of frustrating "magical" coffee making experience.
The way I see it it's a failure already...lost-lost situation.
Just think about it how frustrating will be after such a long wait and finally when (if that) we get the machine it's a total lousy product from Arist team.
HAHAHHAHHA... seriously.. people, wake up... they will give you a refund of 1/3 of the price, but pre-sold 22,000 (or so) units? They still don't show you anything? Time to do a chargeback like the rest of us on http://www.aristscam.com
@Raymond - For one, I don't really buy that people bought 22 or 25 thousand machines from their website. That's a lot of orders for a website that they didn't even do advertising for. Even assuming that did happen, those are funds that should be considered separate from the KS funding. Although, you can argue that due to timing (they received those pre-orders before they even finished developing the machines), they should be allocating a proportionate amount to the 22-25 thousand (I thought it was 25?) of the development costs up to this point to the pre-orders. Which basically would make the KS portion 1/25 of the costs. All of a sudden, the financials look good again!
Hi Everyone,
Thanks for your invaluable comments. You’ve provided so much good advice on how to improve communication to keep everyone involved with the whole project. As mentioned before, we have already made plans to do just that after the mid-October update with some big news. But from your comments, we’ve gathered it might be too long to ask you to wait. To show our good faith in an attempt to slowly become more transparent, we will publish an update tomorrow to clarify some of the questions derived from the previous update.
For those of you just joining us, the project is still in progress. We are still working very hard to ship Arist to all our backers. Thank you for hanging with us!
An dieser Stelle kannst du dem Projektgründer gutes Gelingen wünschen, Fragen stellen und dich mit anderen Unterstützern austauschen. Wir bitten darum, den Austausch stets respektvoll und höflich zu halten! Danke!
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Ältere Kommentare anzeigenJeremy Smith am October 13, 2015
Interestingly enough, another kickstarter I was supporting (laser powered razer) just got kicked off kickstarter for not having a working prototype. Hmmm. Seriously beginning to doubt the kickstarter platform if some projects are getting vetted, and others like Arist, who still can't actually show us a functioning machine have been allowed to take the cash and run. More fuel for the upcoming lawsuit I guess.
Martín Pérez-Guevara am October 13, 2015
@Arist I also asked for confirmation of my refund request several times already. Can you at least acknowledge my request here or by emailas you did with @Ryan Abramow.
Glenn am October 12, 2015
@arist No, as I explained earlier, 100% refunds are your only option. Your attempts to appear a legitimate Kickstarter that investors simply lost out on continue to prove a failure.
You are not making a coffee machine, you are only trying to manoeuvre yourself into a position where you can pretend to have been a genuine campaign that fulfilled Kickstarter T&Cs and thus keep our money. But fraud is fraud, and you are found out.
Dave Pekala am October 12, 2015
I'm still waiting on an answer to my question... You would have had to spend the same amount of money to get this far regardless of if you were funded at 100% or 50,000%. What is the reasoning for reducing the refund?
Rob Henst am October 12, 2015
Benson, you said that if fewer than 200 backers request the refund you were prepared to refund up to $120. That would be $24.000 that you said you are prepared to spend. Divide that by the full Arist pledge amount: $299 and 80 people can get full refunds. There are less than 80 people that have requested a refund. Thus you should be able to fully refund all the backers that request a full refund.
George am October 12, 2015
@Arist: you are always ignoring and playing with your backers. Your replies in the comment section do not add ANY value as it never clarifies what people ask. You know that of course, but as always, you never choose to communicate properly as there is nothing to show.
1. You never release ANYTHING about Arist
2. And you play (thinking that you are very smart) with the refund deadline and the so called 'big update' which is going to be another massive fail based on your 10 months failed track record.
To summarize: your words and actions dont have ANY credibility
Martin Bouchard
Superbacker
am October 12, 2015
@William Wong +1
Marcus Sit am October 12, 2015
@William Wong: +1 @Arist: Thanks for not ignoring my presence on this comment section, but still, please don't ignore mine and other backer's request on update on the project other than financial updates. Tools ? Prototypes ? App Development ? If you are willing to improve your communication with us, please do so, or else I treat it as a Fail. And of course, Benson, I need your Full Refund.
William Wong am October 12, 2015
Without any production updates, only financial snap shots and also patent issues for 10 months, of cause your backers get impatient.
Arist Projektgründer am October 12, 2015
@Ryan Abramow
Thank you for contacting us here. You request is confirmed.
@Rodrigo Gomez
Thank you for your comments and we respect your decision to have made the minimum pledge to continue taking part in our project.
@Glenn
As stated and explained earlier, full refunds are not an option right now.
@Christian Schulte
The update we posted late last week was just a quick update to clarify some numbers. The Big Update will be published at the end of this week.
@Aleksander Tõnnisson
Yes, communicating with backers has been more difficult than we planned. However, that is only a part of our job which backers see on the surface. The majority of our time is spent on producing the Arist.
@Marcus Sit
As explained earlier when we decided to man the comments section again, we want to give better communication with backers another try. The refund request process was never initiated by us, but was spam requested by impatient backers. We are super serious about delivering the Arist to everyone and have only offered the partial refund in response to some of these requests. We are not ignoring our backers.
Ryan Abramow am October 12, 2015
So I have not left many comments here but I have sent these guys 3 message and 2 emails requesting my refund. NOT EVEN A RESPONSE!!!! These guys are either total crooks or morons, but I think they might but a combo of the two. At this point, I hope they just go to jail for fraud...this whole process has been a joke. The one thing this did do for me is help to look into anyone I decide to back and not believe what projects are promoted.
Personally, I think Kickstarter is at fault here for including this project under "projects we love" and they should be ashamed. Has anyone been in contact with anyone from Kickstarter?
Martin Bouchard
Superbacker
am October 11, 2015
@KickStarter! Ce message s'adresse exclusivement à VOUS, je présume que vous devez lire les messages pour en censurer quelques uns. Alors par courtoisie envers les utilisateurs de votre site, j'aimerais qu'un des membres de votre équipe nous donne l'heure juste sur le projet ARIST ici même dans la section commentaires parce que @ARIST et @Benson n'ont définitivement pas la courtoisie de le faire eux même...
Y a t-il quelqu'un de votre équipe qui puisse rencontrer les créateurs de ce projet et nous informer de la situation réel et sans ambiguïté de la machine à café ARIST.
Merci!
Salutations Distinguées!
Martin
Rodrigo Gomez am October 11, 2015
A lot of us pledged to this project the minimum amount just to prevent you from this situation. At that time we were treated like bozos and here you are.
WE TOLD YOU. It was too good to be true.
I lost my money with an espresso machine, a smartwatch and other projects. Kickstarter is an accomplice with fraudulent people/companies.
There is nothing you can do in the USA, they steal your money. Threats, bad words, insults are well deserved by the creator (thief?), but these don't solve anything.
Anyway, good luck.
Kantapat Srichantamit am October 11, 2015
I want all full refund or machine in this month.
i sent this case to HONG KONG POLICE.
Glenn am October 10, 2015
Is the big mid-October update whether you are going to choose 100% refunds or jail?
Christian Schulte am October 9, 2015
@Arist: Was this the BIG UPDATE you promissed?
Aleksander Tõnnisson am October 9, 2015
It's absolutely not acceptable how you f...k with you backers. Not to mention the fact that you have not responded any of my e-mails. Your stated number 29 is not even close to a real number, looking at the # of people who wrote in comments that your e-mail bounces and they request full refund.
I requested full refund and now you think it's up to you to decide that it's going to be $100 - $120. I will not accept such refund and will initiate fraud case through my bank. Had similar experience with another project on got my money back.
You guys are a disgrace for the whole maker community ... and all you had to do was to communicate with you backers.
Marcus Sit am October 9, 2015
@Arist. Wow... what an surprising update from you. And with this updates, you are certainly telling the world you have run out of ideas already to hide your secret. From the previous comments, other backers are giving you once and again chances to sort it out, but you simply ignore it, and now came up with this fantastic update. All I want now is just a Full refund from you Benson. Please don't disappoint me, and I shall treat this as my last good will. I would have no hesitation to co-operate with Police or other Authorities to destroy this shameful project.
Hao Chen am October 9, 2015
Copy from Jake
Please email the general crime hotline at crimeinformation@police.gov.hk to tell them about the Arist scam. Please call +85228605012 during the day time in Hong Kong (night time in the U.S.) to report this crime.
Please fill out the form for the Cyber Security and Technology Crime Bureau (CSTCB) at https://secure1.info.gov.hk/…/efo…/report_cyber_crime_en.php
Please call their hotline at +85228605012.
Please copy and paste this message until Arist gives you a full refund.
Hao Chen am October 9, 2015
@Tsai Kin Leung I think the chargeback is case by case. I called my credit card company and they said they could not ask a chargeback from them. I attach the link for your reference http://aristscam.com/visa-chargeback-how-to/. Hope you have a good luck!
Jack am October 9, 2015
This pretty funny. I'm guessing their exciting solution was to have 200 refunds, at 100 dollars each, which would cost them 20,000. Then the remaining 2300 machines would cost 425,500 to make. So 445,500 is pretty close to the 441,120 number that they have projected remaining. What's funny is that 1) by this math, the more there are refunders, the more they will fall under the line and 2) if there are only 40, then even the 100 dollar refund would not move them below the line. Basically the break even point is that at 2384 backers, the 116 refunders would get pennies.
So TLDR: The refunders are helping them get under budget. LOL.
Hao Chen am October 9, 2015
They lied again and again. I have also filed a report to the HONG KONG POLICE.
Tsai kin Leung am October 9, 2015
Anyone can teach us how to do chargeback w the credit card company? What do we need to tell them
Andy am October 8, 2015
What a extremely disappointing and terrible project this has been so far... If anyone would ask me how NOT to run a crowdfunding campaign I would happily send them here and ofcourse to aristscam.com
William Wong am October 8, 2015
As a HKG person, i am fed up with all the BS from Arist and Benson, I have reported the case to HONG KONG POLICE.
Raymond Stone am October 8, 2015
@Wei most credit card companies are processing chargebacks for their customers. Call the number on the back of your credit card and explain that they were unable to hit their advertised shipping deadline and that they refuse a full refund. They will take care of you.
William Wong am October 8, 2015
So they have set aside roughly 200K+ for refund (based on what they said about 200 ppl at $299 asking for refund, while with 1400 backers at that tier). And that number matches the "remaining balance " from their last update. What coincidence. So someone is ready to close the books say sayonara. First time to hear a thieve who is trying to go logic with you when it comes to stealing your money. If this is not a scam, i really don't know what it is.
Wei Huang am October 8, 2015
That's really really partial, I waited because I believed in you guys on the delivery date, and I expected about 250 dollars back after KS and credit fees. Now I just think I should have done a credit charge back instead of having faith. I'm very very disappointed by the way the refund is being handled.
Martin Bouchard
Superbacker
am October 8, 2015
Si la "BIG Update" ressemble à celle-ci, j'en connaît qui vont être déçu...........
Raymond Stone am October 8, 2015
This comment has been removed by Kickstarter.
Michael am October 8, 2015
29 refund requests can't be true, it has to be far more...
30% is a hassle, i spent 449$ and i want at least 400$ back, and i think that is generous.
Chris Desforges am October 8, 2015
@Creator - Please share a production / manufacturing update. Thank you
Wilson Wangsawinata am October 8, 2015
This comment has been removed by Kickstarter.
Wilson Wangsawinata am October 8, 2015
Arist lied about where they were in production, they lied about abilities, they lied about outside funding, they fraudulently showed us a machine that ended up not being made, then switched to another design, then back to the original. They didn't follow kickstarters T&C's and thus, are a fraud...
My credit card company recognized this, I recognize this - even Arist recognize this.. Remember the backers that received full 100% refunds from Arist (even though Benson will still claim they didn't give them, and it was kickstarter... however kickstarter said they don't have the power to do that...(http://aristscam.com/arist-gave-me-a-refund/)
Arist can do 100% refunds.. Wake up people!! dont settle for 30% of your hard earned money from these guys!
https://www.dropbox.com/s/hurz2miyhnqq4k9/arist.mp4…
Viyendra
Superbacker
am October 8, 2015
I want my refund
Scott McKay am October 8, 2015
Arist lied about where they were in production, they lied about abilities, they lied about outside funding, they fraudulently showed us a machine that ended up not being made, then switched to another design, then back to the original. They didn't follow kickstarters T&C's and thus, are a fraud...
My credit card company recognized this, I recognize this - even Arist recognize this.. Remember the backers that received full 100% refunds from Arist (even though Benson will still claim they didn't give them, and it was kickstarter... however kickstarter said they don't have the power to do that...(http://aristscam.com/arist-gave-me-a-refund/)
Arist can do 100% refunds.. Wake up people!! dont settle for 30% of your hard earned money from these guys!
https://www.dropbox.com/s/hurz2miyhnqq4k9/arist.mp4…
Martín Pérez-Guevara am October 8, 2015
@Arist you already spent only half the funds. Which means I will not accept a refund for less than 50% which is the half you still have. If we are only 29 people demanding the money you should offer far more than 50% back. This is truly offensive.
Martín Pérez-Guevara am October 8, 2015
@Arist I did not receive even confirmation of receiving my refund request email even though we are only 29 people, and I asked twice. @Arist how difficult is just to reply to an email with one sentence after 5 days. Moreover this refund amount is a joke, and you did not clarify the case of contributions of 349$. But I guess basically is less than 30%... Seriously this behavior is just like a scam.
Martin Bouchard
Superbacker
am October 8, 2015
@Arist, j'ai attendu une journée pour ça.................... C'est ça un UPDATE pour ARIST
Allez voir vos projets que vous même avez Backer et je suis certain qu'aucun d'entre-eux ne se comporte comme vous le faites avec nous et ce depuis le tout début.
Vous ne répondez même pas au gens sur votre page FaceBook.........
C'est comme ça que vous envisagez une relation à long terme avec votre future clientèle.........
Raymond Stone am October 8, 2015
But Jack...they said that their website with no SSL, no credit card processing, and no traffic sold 22,000 machines in just a couple of months. Are you saying that they may have lied?!
Michael am October 8, 2015
you must be kidding... only under 50 refund requests and you could just give 1/3 refund?? just hilarious, what would be if 500 people asked for refund.
just scam
Gabriel Olariu am October 8, 2015
People, even if we stay in till the end and choose to receive the product, I don't think the coffee machine will be a quality product. I bet will function less than a year of frustrating "magical" coffee making experience.
The way I see it it's a failure already...lost-lost situation.
Just think about it how frustrating will be after such a long wait and finally when (if that) we get the machine it's a total lousy product from Arist team.
Hao Chen am October 8, 2015
Only 1/3 refund?! I want all my money back! Cheaters!
Scott McKay am October 8, 2015
HAHAHHAHHA... seriously.. people, wake up... they will give you a refund of 1/3 of the price, but pre-sold 22,000 (or so) units? They still don't show you anything? Time to do a chargeback like the rest of us on http://www.aristscam.com
Sibylle Zemp am October 8, 2015
Not a single word on the status of the machine. *sigh*
Jack am October 7, 2015
@Raymond - For one, I don't really buy that people bought 22 or 25 thousand machines from their website. That's a lot of orders for a website that they didn't even do advertising for. Even assuming that did happen, those are funds that should be considered separate from the KS funding. Although, you can argue that due to timing (they received those pre-orders before they even finished developing the machines), they should be allocating a proportionate amount to the 22-25 thousand (I thought it was 25?) of the development costs up to this point to the pre-orders. Which basically would make the KS portion 1/25 of the costs. All of a sudden, the financials look good again!
Raymond Stone am October 7, 2015
@Jack, your math is near correct....except you forgot the 22,000 machines they sold via their website.
I want a full refund, minus processing fees and not a penny less.
MantisGhost am October 7, 2015
I also would want to know estimated refund value, also how do you plan to distribute parts in europe like coffee grinder?
Arist Projektgründer am October 7, 2015
Hi Everyone,
Thanks for your invaluable comments. You’ve provided so much good advice on how to improve communication to keep everyone involved with the whole project. As mentioned before, we have already made plans to do just that after the mid-October update with some big news. But from your comments, we’ve gathered it might be too long to ask you to wait. To show our good faith in an attempt to slowly become more transparent, we will publish an update tomorrow to clarify some of the questions derived from the previous update.
For those of you just joining us, the project is still in progress. We are still working very hard to ship Arist to all our backers. Thank you for hanging with us!
Mark Swift am October 7, 2015
Oh, please tell me they haven't vanished again!