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Font Awesome makes it easy to add vector icons and social logos to your website. And Pro gives 1,000+ more icons and SVG framework!
Font Awesome makes it easy to add vector icons and social logos to your website. And Pro gives 1,000+ more icons and SVG framework!
35,550 backers pledged $1,076,960 to help bring this project to life.

Font Awesome Accounts — Try #2

Posted by Dave Gandy (Creator)

We screwed this up once.
Things should be fixed now, we think.
Give it a shot, please!

Okay, folks. We’re pretty certain we’ve fixed the root causes from FA Accounts Try #1. We’re sending out batches of 1,000 and will keep an eye on things.

The problems were a combination of two things we found (Nerd Alert!):

  • A third party connection library (Hackney) that was configured to 50 external connections by default. This is primarily what caused the issue with GitHub auth, and we’ve upped the pool accordingly.
  • We had a data loss issue (!!!) from a mis-configuration of Elixir. This only hit our Backer table, so was easy enough to restore.

We think this should take care of things, so we’re sending out invites again. Remember that this first round is just for Kickstarter Backers. PayPal and BackerKit pre-orders should go out next week.

(For more context, please see our most recent Update #19.)

Simon (Villspor), Sem Schilder, and 90 more people like this update.


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    1. Devin Smith on

      Have not received an invitation yet.

    2. Steven Wong on

      I have not received an invite either. When I do get an invite, does it matter if my git account email is different then my kickstarter when I try to activate the invite? Thanks

    3. Missing avatar

      Andrius Šliaužys on

      Hello, still havent got an invitation...

    4. Jordy Bakker on

      I haven't received a invitation yet.

    5. Missing avatar

      Michel Businger on

      Not received an invite yet.. Can you check please?

    6. Jörg on

      no invitation either, could you please resend?

    7. Eugene Krevenets on

      Still haven't got invitation. Can you send it to me?

    8. Missing avatar

      Carsten Abelbeck on

      Moin*, I didn't get any invitation email until now. But it's not very urgent. Will be okay to get it when it is finished. Hope that will go right.

      * Nice and simple all day salutation in Hamburg/Germany

    9. Missing avatar

      Marcus Pozzan on

      no email either. who do we contact for correction to this?

    10. Sandra Vilaro Casas on

      Same thing here: Never got an email...

    11. Missing avatar

      darie ionut daniel on

      No email here also :(

    12. Kevin Krummnacker on

      i also never got a email

    13. Aner Gelem on

      I think I missed the email as well.. or I don't understand what I have to do in order to get my FA pro :(
      Anyone knows?

    14. Missing avatar

      Daniel Cembranelli on

      i miss the email. i never get one :(

    15. Tobias M. Eckrich on

      i miss the email. i never get one :(

    16. Valadir

      +1 for changing the e-mail address

    17. Missing avatar

      Enrico L on

      We have a small business (just two people), but I can't change the e-mail from the one I have here in Kickstarter to one we share. More importantly, I can't link *both* GitHub accounts to the project. Help?

    18. Altjen Berberi on

      why can I see only a few of the comments on github? sorry, I havent followed the recent news

    19. Alex Alekseev on

      btw is it still possible to order merch?

    20. Alex Alekseev on

      Works, but repo has very small amount of icons now

    21. Fabio Alessandro Locati on

      it seems like the link that was sent to me is invalid :(

    22. s0By on

      Will it be possible to later change the email? I used an old email when backed the campaign and it doesn't really suit my current needs, so I made a switch. But my font awesome account was created on that older email.

    23. Missing avatar

      Christian Duncan on

      Well played on the comms and great recovery, all seems to be working well. �

    24. Missing avatar

      D'CLIC SARL on

      It works perfectly. Thank you for the invoice! :)

    25. TheTimmaeh on

      Will we be able to update our email adresses soon? I've noticed I used the wrong email in the first place, which was leaked and I think it's a major security threat to my account.

    26. Missing avatar

      Arvin Rokni on

      When can i expect my Kickstarter invite so i can start using the icons, its been delayed heavily. :) thanks

    27. Owen Melbourne on

      Hey guys, what can we do if the email address on the invite isn't a suitable one to sign up with?

      I've seen s few people asking if they can change!

    28. Alex Tjahjana on

      Yay! It works... Thank you, guys. Looking forward to start using Font Awesome!

    29. Philippe Gamache

      What append when we add an Font Awesome account that's not the same email as the one on kickstarter.

    30. Missing avatar

      Debye Leong on

      Worked for me. But I did have to go back to the "Confirm your new Font Awesome account" email and generate a new set-up link.

    31. Dustin Plunkett on

      Pleased to say, the FontAwesome team was able to get my issues sorted after I emailed them. I was able to finish creating my account, and linking github.

    32. Missing avatar

      Chris Shelswell on

      Github link worked for me thanks.

      You must be using Laravel for your site i presume :)

    33. Gwyn Evans on

      Oops typo - from address was of course ""

    34. Gwyn Evans on

      Worked for me....

      For those wondering where the invite link is, check for a separate email from "".

    35. Missing avatar

      Luís Francisco Ribeiro on

      Murphy's Law: Anything that can go wrong, will go wrong!

    36. Missing avatar

      Matthias Ficht on

      It seems I did delete the message with the invitation link after it didn't work. What can I do now? Can't find a link to signup anywhere...

    37. Missing avatar

      Christopher on

      Works on my machine ( ͡° ͜ʖ ͡°)

    38. Missing avatar

      winbird on

      This latest email seemed to make sense until I realized there was no place to sign up. Did you send an email out to everyone announcing that only 1000 people would be invited to sign up first? If you did, why did you do that? Why not just send the email out to the first 1000?

      This is beginning to get annoying.

    39. Missing avatar

      Florian Gareis on

      I also get the error "Account confirmation has failed."

      Fontawesome tells me, that I already set my password (I can't remember that) and when I try to set a new one, the error occurs.

    40. Missing avatar

      Konrad on

      Still doesn't work...

    41. Missing avatar

      Aditya Naik on

      Worked! Looking forward to the good work.

    42. Bifford the Youngest on

      All worked fine.
      However I've never used github before and have NO clue what I'm looking at.

    43. Simon Jackson on

      I also cannot find a link to sign up :-( Can FA please resend.

    44. Missing avatar

      Sean on

      I received update #20, requesting that I retry account creation but there is no link. I deleted the first email containing the account creation link because it did not work. Would you please re-send that link when asking us to retry? Thanks and I'm sure it will be great when it's all ready.

    45. Missing avatar

      Alex Sherbuck on

      You've sent me a couple invites but only the first one had a signup link.

      Maybe I'm a jerk but since I've already given you money I'm not going to pick through blog posts and emails to figure out what to do. Could you come up with a customer friendly solution and only send out an email with the information that matters?

    46. Missing avatar

      Tasos Maschalidis on

      I managed to create the account following the link from the previous email. Giving the links again in the last e-mail would be useful for most people though. :p No rush Dave, you got this! :)

    47. Missing avatar

      Christopher Simmons on

      Please resend the invite emails as we deleted ours since link didn't work, expecting updated working link .... or, I'll just wait until we get a nag email "you haven't created account yet" ? :-) Hanging in there. Poke those gremlins and make them cry!!!

    48. Petr Staníček on

      I don't understand you at all anymore... What's the problem and what am I supposed to do now?

    49. Dustin Plunkett on

      I was so hopeful :(

      Account confirmation has failed.
      Contact us through email and we'll get some humans to help.
      You are more than welcome to send us an email and get help. However if you are the kind of person that takes the bull by the horns you can request another invite.