Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
Getting quite disappointed with this kickstarter so far. I still have not gotten an invite to the repo and my emails about it have not been replied to after more than a month. Then the mug that came in the mail today has chips all along the rim with tons of paint chips in the box.. you can even see where there were bubbles on the paint that cracked.
I had high expectations of the mug. I was let down. As Kyle mentioned, it's not the most professionally painted (there is clearly a white ink drip in my mug too). And don't even get me started on the size.
It's more of a shot glass than a coffee mug. Was the size listed anywhere in the reward? I didn't expect to receive the smallest size they make.
Hopefully the shirts are better...
@Kyle Foley: Every mug I've seen is absolutely spectacular, but these are handmade mugs and some variation is by design. Can you send photos and we'll take a look?
The quality of this mug... leaves much to be desired. It's covered in defects and problems. What's the deal guys?
@Robert Burke can you please email email@example.com with your issue and I will get it handled.
@Jeppe Norsker can you email firstname.lastname@example.org and I will get you your invitation link.
@Jacques Pernet sorry you feel that way! What have you not received at this point? If you are missing your invitation please email email@example.com and I will get you setup.
@Panayiotis Lipiridis I hear ya but there are some icons in the GitHub repo. Part of the work is getting the swag that people purchased delivered to them. We are still working hard towards our May date for first version.
@Dimitri Kurashvili sorry you feel this way. Delivering on the goods that people paid for is part of the job. We also have some early access icons in the GitHub repo you can check out. We want to over communicate so we just don't go dark for months and you guys have no idea what is going on.
Thanks all! If I missed anyone please email your request to firstname.lastname@example.org and I will get it taken care of. We are working really hard making all this awesome!
@jeppe : They sent email with invite I would go thru email again to see invite email
I am a Font Awesome Pro (Early Backer) and I haven't received any invite yet. Did something go wrong? Best regards
@Benjamin check out the GitHub! Lots going on there.
no news for a month ? :/
Hello there- I'm an early backer and will be moving on the 24th of this month. Just checking if the swag will be delivered before then. Otherwise, can I update my address somewhere?
Hi I am a Font Awesome Pro (Early Backer) and I have not received my invite yet as well...
When will the licences from backer kit be added? Bought one on Kickstarter and I bought one on backer kit and I have yet to receive the second one.
Hi, I'm a pro backer but i haven't received my invite.. Is this normal? are you still having issues?
Hello, I didn't receive any invite even though I'm a Pro backer. What are the next steps? Thanks
Anyone know how to make use of the additional "gift" licenses purchased through backerkit or is that something that is still in the works?
Hi. Same issue. I don't have the information for GitHub nor can I log in to the website from the previous email. Maybe I am missing something on my end.
Hello, I signed up for the original backer launch but have not received the sign-up from Github. Can you please send?
Same here as Brian Davidson. I still haven't received a signup for Github.
Nice update guys. You know, I don't think you need to apologise for American Apparel, you can't help that! I wonder how many actually paid attention to where they came from anyway :)
Have all the survey's been sent out? I bought FA Pro and still haven't seen a link to connect to the Github repo :(
I'm really looking forward to the design plugins (Sketch especially)! That's gonna be very useful. :)
In my mind i ordered a second Pro (Personal / Small Business) License for 20$ on one of your surveys after the campaign was backed back in 2016 (where you could also order additional mugs etc). But i can only access one license in one invoice in my account on fontawesome.com.
How can I change the email address used on fontawesome?
Same here :(
I have opened Github account just for this and nothing was waiting for me there..
Not so cool.
@Alex de le Campa there should be an option to resend the email when you are told the link is bad. Otherwise, email email@example.com and they should be able to help you out.
Hello, I recieved an email about my account but the link was bad. Can I have the udpated link resent to my email again. Thank you
When do mugs being send? I am waiting desperately for it ;-)
Oh whoops I thought you wrote fontawesome.com instead of fortawesome.com.
@Fearlessleader If you followed the updates, you'd see they did say something.
Thanks Andrew. The REALLY should have said something since it's going to a site unknown here on Kickstarter.
@Fearlessleader, fortawesome.com is their online store for other fonts. It's legit.
Can you please resend the invitations with a working link? I deleted the old one as i was expecting new email with working link. Thank you!
I've tried messaging creator with no response.
I got what looks like phishing email from fortawesome.com which is not a website listed here. It's CLOSE to fontawesome.io listed here as your website, but it's NOT.
If that is legit, you need to let everyone know, otherwise it's spam or phishing.
I would like to add to the request for a user manual. Thx.
This is definitely super frustrating. Get it right guys! In the process of creating my FA Pro account, i got to the screen where it was asking me to connect to Github account which I didn't have up until now. I then proceeded to create a new GitHub account which took me away from the FA sign up screen and once account was created, I wasn't able to get sign in to my FA Pro account...invalid login credentials...and I know the credentials are correct ( I use a password manager and the credentials was saved during the account creation process automatically). Unfortunate thing is that there is no forgot password link to request a new password. Now I am stuck and in limbo...lol
(Turned Github notifications off)
What about multiple licenses on a single backer kit? Will we receive multiple e-mails or should that happen later on? Thanks and congrats again!
@Bifford the Youngest: you can unsubscribe from the repository setting the notifications to "Not watching", in the top right part of the main page (eye icon).
Please resend invitation to mail, thanks!
and i've just gotten over a dozen emails from the github repository. Am I now going to be bombarded by dozens of emails every day/hour????
No idea how or what to do with Github.
We need a user-guide with very plain speaking steps.
Um. So, we deleted the account invite as it didn't work; expecting new one with working link. So, now with update 20 we don't have link to create account, so are stuck again ? Please RESEND the invites to everybody. Thanks :-)
Already cloned the repository! Excited to use my 18 icons!
I just logged into the site and everything work now! Thank you Font Awesome for being Awesome!!!
Created the account once the invitation email was received a day ago, but then the account was not accessible until now! I have just successfully connected the account with my GitHub and printed out my invoice. Looking forward to your progress! Thanks Dave!
I'm still waiting for my invoice people...
I never received an invite to connect my account for Pro (though I do know there have been a few hiccups). Are those still being sent out? Thanks!
I can access my account on one computer but when I try to log in on another computer it says that my credentials are incorrect. I tried setting my password on the one computer that has access but it says nothing about successfully changing the password and I still cannot log into the site on another computer. Also I see no forgot password link which would be nice to have if I want to reset my password from another computer.
Also still cannot link my Github account.
UT OH. BAD NEWS.
We're Having Account Troubles
We’re really sorry about this but we’ve ran into some big issues linking Font Awesome and Github accounts.
We know you're just as excited about working on Font Awesome Pro as we are. Our team is working on resolving things now. We'll post an update and re-send invitations to you as soon as we get the problem solved.
Houston, we have a problem!
We definitely have a problem with GitHub account.