Support Contact & a Pleasant Surprise!
I just received a most delightful surprise and would like to share it with all of you! I was under the impression our pillow machine was still down, hence the lack of updates. But this morning I found out the machine is back up and running and...
All US-bound pillows have shipped!
If you have not received a tracking number or your pillows and you're not listed in exceptions below, please contact Purple Customer Delight (info below) and they'll figure out what's going on!
The only exceptions are:
— APO (and other military) Addresses
— Backers for whom we don't have addresses
— International Orders
The APOs and International orders should start shipping quite soon, likely within the next few days! If you haven't provided you address, do so now!
I'm simply not on here as much as I wish I could be, so this really isn't the best way to get support or questions answered (especially if they're time sensitive). SO!...With that said, here's who you should contact for questions, problems, to tell them how awesome they are (have you ever contacted customer service to tell them they're awesome? We should start doing that more).
When you contact them, please provide the email address connected to your Kickstarter and BackerKit account. It will make it so much easier for them to find your pledge :)
Phone: (844) 642-5613