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No more lumpy foam, stabby feathers and melty memory foam. Introducing the Purple® Pillow, the first innovation in pillows since geese.
No more lumpy foam, stabby feathers and melty memory foam. Introducing the Purple® Pillow, the first innovation in pillows since geese.
17,733 backers pledged $2,640,852 to help bring this project to life.

FAQ's and the Answers Thereto!

Posted by Tony Pearce (Creator)
22 likes

Good morning, beautiful peeps!

There seems to have been some confusion about shipping and shipping dates, so I'd like to clear a few things up if I could :) I've compiled a few of the most common questions I've gotten in the last few weeks and will answer them as clearly as I can! Let's begin!

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My card was charged in October - why don't I have my product yet?

First things first, I understand the vast majority of our amazing backers are new to the Kickstarter world (welcome!!), so let me explain how making a pledge on Kickstarter is different than simply ordering product from a website.

Kickstarter is a crowdfunding platform, which means that when you "back" a project (which often looks like ordering an item), you are pledging money to help a project come to life! In appreciation of your contribution and as a return on your investment, the project/company promises certain product as a "reward" should the project be successful. It's a little like pre-ordering... but a little not (helpful, aren't I :P). There are estimated ship dates on the reward tier you pledged for that the company will try to meet or beat, but they are by no means a guarantee.

There is a bit of risk involved in platforms like this; it's possible that a project will fail or will take longer than expected. Purple is at virtually no risk of either of these scenarios, so you'll almost definitely receive your promised reward. Some already have!

This just seemed like a good place to take a break and marvel at a flying French bull dog.
This just seemed like a good place to take a break and marvel at a flying French bull dog.


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When Will I Receive My Product?

The vast majority of the pledge rewards are estimated to ship before or during Feb 2017 (international backers March 2017). We would love to get you your rewards as soon as possible, so we'll start shipping as soon as we can! We've held shipping until we've worked out a couple of process kinks in manufacturing, but we're very close to getting those ironed out and we hope to start shipping by the end of this week (no guarantee). We’ve got about 25000 pillows to ship, so please be patient! It’s going to take some time to get everything out. We don’t have a way to know where yours is in the queue, so unfortunately can’t give you an estimate for when yours will ship specifically. I’m sorry about that!

We'll try to get them out by order of backer number, but with all the different systems that are having to work together, the order might get a bit jumbled, for which I apologize in advance.

Tracking Information

We’ll update tracking information every morning for what was shipped the day before and you should receive an email with a tracking number when yours has shipped.

If you expected yours by Christmas

It appears there has been some confusion about pillows being delivered by Christmas. Only the first 1000 pillows were guaranteed by Christmas and we were able to deliver all of those that we had addresses for. You were only in this group if you were able to snag one of the extremely limited "Early Bird CHRISTMAS DELIVERY: 1 (or 2) Purple® Pillow(s)" Pledge levels. If you aren't sure what level you pledged for, go to our main campaign page and click on "view my pledge" or scroll down until you see a pledge box framed in blue with a tab at the top that says "You selected." You'll be able to see more information there.

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I’m moving soon. How can I change my address?

If you need to change your address, shoot an email to info@onpurple.com and give them the following information:
  • Email Address (the one you log into Kickstarter/BackerKit with)
  • Old Address
  • New Address
  • Moving Date 

Good luck with your move!! Never forget to pivot!

  

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There is a problem with my pillow.

If there is an issue with your reward or your shipment a) I'm so sorry!! D: b) please contact info@onpurple.com and they’ll be able to get you all taken care of!

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Can I cancel/return/change my pledge?

Unfortunately no. As stated in the FAQ's on the Kickstarter campaign and stated in previous updates, we are not accepting returns or cancellations for any of the Kickstarter rewards and all pledges are final. This includes add-ons and upgrades done on BackerKit during the survey. 

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But seriously guys... I love you so bad! Thank you so much for making 2016 so gloriously epic :D

  

And now for some more Kickstarter Love <3

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Cronovo Smartwatch

Cronovo - Heart Rate Tracker with 15+ Features! CLICK HERE

 

 

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Venturi | World's FIRST Always Adjusted Belt

The Fastest on and off belt. Adjustable but Always adjusted. Casual but Classy. THE BELT ADJUSTED | Venturi Belt Co. #VenturiBeltCo! CLICK HERE

 

 

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JUNO|The Smartest Makeup Mirror Ever

Your morning make up just got easier. The first intelligent make up mirror with auto sensing technology. 4 products in 1! CLICK HERE

 

 

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Moonlite - A Bedtime Story Projector For Your Mobile Phone

Bring back the love of reading in a magical way. Simply attach Moonlite to your phone, pop in a story reel and begin projector reading! CLICK HERE

 

Comments

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    1. Missing avatar

      Randy Asher on

      Hello, I did receive my pillow on time and love it dearly!
      However... were my add-on products forgotten?
      Am I the only one, or are there others that are still waiting for the add-ons too.
      Thank you!!!

    2. Missing avatar

      Natalie Cheung on

      Hi I just moved and found out the change of address is locked.

      How can I get my address change?

      Thanks,
      Natalie

    3. Shelly M. on

      Thanks for the update and all the tireless work you folks are doing to make this a very awesome kickstarter to have backed! Can not WAIT to get my pillow!

    4. Sandra Capri (mom of Chase Cyrus Capri) on

      Thank you for the update! I'm so excited about the new pillow! And thank you for all of your informative and cheerful updates! I love reading them.

    5. Robert C
      Superbacker
      on

      Thank you for the regular and informative updates, Tony. You and your team are doing a great job and I appreciate you taking the time to keep backers informed and doing so in a fun way!

      Keep up the great work!

    6. Tacie Himelright on

      *singing the old Heinz ketchup commercial (badly off key)* An-tici-paaaation is making me wait, it's keeeeeeping me waaaiting.... ;)

    7. Henry Wu on

      Probably unrelated to your update, but reading your update has me thinking...

      "There is a bit of risk involved in platforms like this; it's possible that a project will fail or will take longer than expected. Purple is at virtually no risk of either of these scenarios."

      I'm starting to consider why Purple chose Kickstarter as a platform for your pillow. A lot of Kickstarter projects are from artists and crafters who needs help from a community to help Kickstart their ideas and businesses. But seeing as you guys have none of the risks of missing deadlines and production implies you're pretty well established.

      Using Kickstarter as a platform allows you to put some of that risk back on the contributors. Such as

      'Unfortunately no. As stated in the FAQ's on the Kickstarter campaign and stated in previous updates, we are not accepting returns or cancellations for any of the Kickstarter rewards and all pledges are final."

      It makes sense for your first product on Kickstarter, but you already established your community of supporters.

    8. Fred sanchez
      Superbacker
      on

      Best update explaining kickstarter i'v ever seen and i'v backed over 100 products can't wait to get mine.

    9. Andreas Suojanen on

      I love you too and that you use gifs and memes in these updates.