Kickstarter

FAQ

• How to add shipping?

  Hey everyone,

  We have been getting a lot of questions about shipping and how to add the shipping cost on top of the reward amount? So here's how to do it:

  IF YOU HAVEN'T PLEDGED YET...(thank you in advance!)...you can click the "Back this project" button to the right of the video thumbnail. Scroll down the list of Rewards and select the one which you want to order. Then, once you have selected the Reward, simply go to the box at the top under the "Enter your pledge amount" header and input the total amount which includes the cost of the reward and the applicable shipping amount on top. Once you have done that, click the "Continue to next step" button at the bottom and follow the directions to create your Kickstarter account and proceed through Amazon to process the payment.

  IF YOU HAVE ALREADY PLEDGED...(thank you very much!)...then you can go to the Kickstarter homepage and login to your account. In the top navigation bar, you can click on "Me" and a drop-down menu should pop up and you should see "New album from EL TEN ELEVEN" under the My Backed Projects header. Click on that and then you get to the main page for our campaign. On the right of the video thumbnail, you should see the "Manage Your Pledge" button. Click that and it will take you to the page where you submitted your pledge. You have the ability to add the shipping cost on top of the Reward amount by simply adding the shipping cost on top of the existing reward but adding that amount to the amount you currently see in the box under the "Pledge amount" header. So, for example, if you live in the US and you ordered Transitions Merch Package. You should scroll down and select that reward by clicking the circle next to it. And then, go back up to the top and write in $113 into the "Pledge amount" box, then click the "Continue to next step" button at the bottom of the page.

  *** Please feel free to send us a message here if you have any trouble with it and we will do our best to get back to you as quickly as possible to help sort it out for you. ***

  Cheers,

  ETE Management

  Last updated: Fri, Aug 10 2012 3:37 pm EDT
• Is it the same limited-edition, holagraphic poster in all the rewards?

  Yes! The poster that you can get for $25 is the same poster that you will get if you order the Transitions Merch Package and the Deluxe Vinyl Package (and all of the other Rewards beyond that).

  And, if you haven't had a chance to check out what the poster looks like, go watch this clip: https://www.facebook.com/video/video.php…

  Cheers,

  ETE Management

  Last updated: Fri, Aug 10 2012 3:37 pm EDT
• Does the $10 Digital Download reward also include a digital download of the single?

  Yes! When you order the Digital Download of Transitions, you will also get a digital download of the single ("Yellow Bridges" with b-side "3k"). The official release date for the single is September 11th, but everyone who supports us here on Kickstarter will receive a digital copy of the single on September 4th (one week in advance of the official release date).

  Last updated: Thu, Aug 16 2012 3:53 pm EDT
• How to order multiple Rewards?

  The way we have set up the campaign is that you can order individual items if you opt to not get the bigger bundled packages, but we see that it is a little confusing, so we wanted to walk you through it...

  You will basically need to select one of the Rewards that you want, and then add the amount of the additional Reward on top, then just send us a message to let us know what the other reward is.

  Let's say, FOR EXAMPLE, you wanted to get the "Limited-edition poster" (and you live in London) and the "Digital download" Rewards. On the pledge page, you select one of the Rewards. So for this example, let's say you select the "Digital download" Reward. Then, go up to the box at the top and input the total amount for both Rewards which would be $10 (digital download) + $25 (poster) + $10 (international shipping for the poster) for a grand total of $45. `Once you enter $45 into the box at the top, click the "Continue to next step" button at the bottom and follow the prompts to process the payment. Once you are done, just go back to the main page for the campaign, and you can send us a message by clicking on the "Contact me" button which you will find on the right column of the page where it says "Project by Fake Record Label" and has a picture of the band. Then, just let us know something like "Hey, I wanted to get the poster and the digital download and I live in London so I included the international shipping cost" and we will make a note of it in our records and be sure that you get both the poster and the download when they are available.

  *** Please feel free to send us a message here if you have any trouble with it and we will do our best to get back to you as quickly as possible to help sort it out for you. ***

  Cheers,

  ETE Management

  Last updated: Fri, Aug 10 2012 3:38 pm EDT