Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
I received a tracking number back in February. The tracking number says it was sent from Hong Kong on 8th February and 5th April (nearly 2 months later!) arrived in the "transit country" which was oddly Germany not the UK. It has not other entries. Yet a further two months later I've not received the items. This is shocking. Please advise of when I can receive the items this week or please provide a full refund.
Finally I recieved today my Vasco Bags. I tooks time and a lot of troubles. Quality looks good so far. I am looking forward to test them on my next trip.
@catscratch, Your parcel had arrived in February, but unfortunately was sent back to sender because you did not collect it. We'll respond through PM shortly.
I'm still waiting to receive what I pledged for.
I messaged you through Kickstarter several times already.
Could you please respond?
@Cindy Liu, @Renee, I'll look into your cases and reach out through PM or email, thank you!
I emailed you last week about not receiving what I pledged for. A response would be appreciated. I should have received the whole set but only got three cubes.
My cubes also are still yet to arrive. Any updates on Australia deliveries?
@Bilal sheikh, I'm sorry, I don't get the question. You may put any sorts of items into these packing cubes.
Will you guys be packing other pouches such as a first aid pouches or just a general use pouch?
Thanks for acknowledging the note I've sent you yesterday. If such delay at customs is abnormal for your country's post services, please get in touch with your customs/post office to avoid the possibility of return back to sender.
ARRIVED AT LOCAL DISTRIBUTION CENTER
Wed, May 30, 2018 at 2:44 PM
Glad you've finally got your package, Michael! Thank you and sorry it took so long!
Even though it took forever for my package to arrive (1st delivery went missing) it finally came yesterday. I haven’t tested it very much but they look nice :)
Thank for coming through even though it took so long :)
@I Gede Parama Gandi, we will be able to ship you your rewards when we receive your survey information. Unfortunately you did not complete the survey despite multiple invitation emails. I am now resending your survey invitation (will come from CrowDox), please check your inbox. Thank you.
Hi! When will my vasco shipped to Indonesia? Thanks.
@Marcel Müller, @Ben Gilbey, your tracking numbers have been sent to you per personal messages. Thank you!
An other week with no news !!!! You guys sucks and really fucked it up!!!
So Arnimate, will I get my award this year?
Dear backers! We are currently negotiating delivery of remaining awards by a better fulfillment company to ensure more reliable shipping. We'll contact backers with known delivery issues personally. Thank you.
And no reply. Nice.
To add - it’s been three months now since I received my original tracking number. That shipment never shipped and the tracking number was cancelled. Three months later and I still don’t have a new tracking number. How can it take so long?
Another two weeks pass: no tracking number as promised, and certainly no Vasco packing cubes. Very disappointing. It’s been months since the original screw up and I see no urgency to resolve my missing shipment from Arnimate
3 Month now that I came up with the problem about my package... Maybe i will get it for Christmas.
@Kazia Shuff, thanks, we really appreciate the feedback! Sorry it took a bit, but glad we were ultimately able to fulfill your pledge!
@catscratch, please check your inbox, thank you!
my package got hold up in customs and ultimately sent back.
I'd appreciate a reply to my messages about sending the package again, thanks.
Kudos to the team. My package got lost back in December. It took a few weeks and emails to sort out, but I finally received my packing cubes last week. They are fantastic and were worth the wait.
@Ben Gilbey, our fulfillment partner is currently reprocessing your shipment. Tracking number should be available shortly. Thank you.
@Ben Gilbey I recieved an mail 6 days ago fron VASCO that they will send me new bags due to the fact that I never received them. Never give up your hope
Ten more days pass. No Vasco packing cubes have arrived. No indication from Arnimate when they might be shipped. Debacle.
@Michael Jell, we're trying to locate your package. Please understand that this process takes a bit of time due to the fact multiple postal services are usually involved, which often reserve the right to respond within prolong periods of time. I'm really sorry it's taking so long.
Still haven’t gotten my tracking nor did anyone replay to my PM... what a waste this is... seriously
@Gary Boyd Arnimate is not responsible for whatever law they have in your country on imports. I paid 46 GBP in tax and import bill here in Norway. (Double pack with value $ 200). They are not to blame for that at all.
I'm afraid you did not submit your survey. Unfortunately you have marked the CrowDox survey email as spam, and we cannot re-send it for you to complete. Please set up your filtering to allow emails from crowdox.com and support.crowdox.com, then write us a Private Message and we'll be able to re-send the survey. Thank you.
Another two weeks pass. No packing cubes.
Nice product yet I got stung with a 22,50 GBP tax and import bill when I collected at the post office! Having backed a number of campaigns on Kickstarter this was by far the most expensive!
Hello, I have not received my reward yet. I emailed email@example.com but it bounced back, What email should I be contacting?
As suggested earlier I unsubscribed from further updates ... Annoying enough, this is necessary. But now you send mails? Stop that!
I'm happy this is over and I want no further information about your future disasters.
One more week passed and still no tracking number, bags or whatever..
Hence why I said "if you have not done so already". We're already working on resolving your case, Marcel, and will be in touch soon.
How should I check my tracking information if i haven't any fucking tracking link who works??? You guys are funny !!
Dear backers! If you would prefer not to hear from us, you should be able to unsubscribe from the newsletter.
Thanks to all of you, this project is mostly complete with nearly every eligible backer having received their rewards. All we have left to do now concerning this Kickstarter project is to deal with a few remaining problematic cases. We are in contact with such backers, and if you haven't received your package by now, I urge you to check your tracking information and get in touch with us as soon as possible, if you have not done so already. Thank you!
This comment has been removed by Kickstarter.
@Arnimate : once again, please stop spamming via the Kickstarter update function. You did it even twice today in both of your running projects. This is not acceptable and dubious. I want to receive an update only if you want to inform about any progress of the project and not about promotion you may even benefit from.
Oh come on... It's almost 2 fucking month now that I came up with the problem about my packing / Tracking number. I wrote you first on February 2, so please stop saying it takes up to 30 days to swisspost. I am patient but I have my limit as well
@STEFAN ELIES, we'll investigate your package and get back to you through private channels. Thank you.
Also - quick side note: i guess many delays with German post are because of just that: the missing invoice.
@Martin : the problem is that i had been on a business trip. As the invoice was not in the package, postal service refused to deliver it to my office and i could not pick it up in person. I did indeed send the invoice to customs. But needed to pay
EUR 30 for the Post taking care of customs regulations due to the missing invoice. It would have been much easier to just add the invoice, like any other international shipping does :)
No hard feelings though. It was just meant as feedback to give room for improvement :)
Maybe the missing invoice is as well the resin for the lost or delay of my shipment. So please can you, request a tracking of the shipment from the original logistics. This is the only way, recording to the German Post.
@Franziska here where I am at(Norway) if a package has no invoice I am contacted with a request to prove what I paid and then I pay taxes on that amount. Couldn't you have showed them your cc statement and pay what was right?