Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Tracking number doesn’t work. This is absolutely ridiculous. What posses me off even more is that my friend purchased the same on amazon and he had it for months.!!!
I have not received my track and trace number yet can you help me?
Still waiting for a tracking number which works... Can you send me one that I can use?
There is a typo in the mail its firstname.lastname@example.org. They included that in a previous update :)
Have received the product. All is well, and in good quality. Thanks so much.
Having said that, I'll never purchase from Arnimate again. I just can't trust you. Maybe you're good guys, or maybe not. Your business behavior is very doubtful. Like many other backers, I am thinking myself relieved and lucky to have received my goods.
You're too much of a risk.
I also tried to answer as I did not received mine and the email provided is not working. Can you confirm it ?
I have not received mine and the email address keeps bouncing back
Hi, I have not received my shipping information and when I tried to email the email address given, it bounced back.
I’m still waiting and having just emailed shipping@ as per update. It’s bounced. Please can someone tell me what’s happening with my order. The tracking says it left the origin border on 9th Feb?? How long do I wait?
Received my bags. All in all nice product... noticed the zippers was not YKK as promised, so that was not as promised.
Materials seem good quality.
To bad it didn't arrive in time for Christmas as promised which would have been nice, since the wife and I went on a trip in january and couldn't use the bags then... now we will have to wait till summer to try them out.
@Rico, I am in the same boat as you but not overly-concerned at this time. They will arrive in due course (although I understand your frustration with not being able to track a trackable parcel).
Thank you for backing this project and taking the time to post your feedback!
Just got my set (I live in the EU). The bags look well-designed and quality-made. I personally don't have a thing for YKK zippers, the ones they have seem ok, I guess I'll have to see how well they hold up. Overall I'm very pleased with the bags. In hindsight, the only thing I regret was getting the laptop sleeve — it's not something I'll end up using often, and it did add to the cost of my order and by extension to the custom charges. (Which, though annoying, are in no way the responsibility of Arnimate). The other thing I regret, obviously, is how Arnimate handled the later stages of the campaign, which is doubly sad since the bags are actually quite nice. Don't think I'll be backing a kickstarter project in the future.
As mentioned, the Chinese New Year had affected some shipments due to the unavailability of Hong Kong courier services. They are resuming their normal work now and your tracking should get updated shortly. Please rest assured that your package is currently en route to the destination country.
The last update on my Swisspost tracking was on Feb 8th, which said that it had left the origin border point (I'm assuming Hong Kong?). However there's been no update since then, do you know why that would be the case? This is for delivery to the United Kingdom.
The international shipping cannot cover any possible import fees or taxation if, when and where applicable according to the law of the country of destination. Furthermore, we can't provide erroneous or deliberately understated value data to courier services or local government authorities, or attempt to otherwise bypass any applicable taxation.
We're sorry you feel the way you do, but the customs clearance fee you paid had been imposed on you by your government and we have nothing to do with it.
We thank you for backing and hope you'll enjoy the product, feel free to get in touch if you have any further feedback.
I have re-sent you the message. If you cannot see it in your inbox, could you please contact us with a private message?
Please check your inbox.
I see no comments in my inbox about the pillows
I would just like to get my shipping info
I do understand everyone's frustration about the shipping and communication of Arnimate over the past months.
Nevertheless, please stop blaming the company for everything you do not like.
Trade laws are accessible and were in place long before this campaign. Utilizing Kickstarter means you have to be informed about things such as import taxes, shipping and the possibility of never receiving a product.
Criticism is important, just watch out that you do not blame someone else for your own failures.
After paying $129.00 for the smart pack cubes I now have to pay €35.00 for customs?????? Paying around $180.00 in total. NOT ACCEPTABLE!!! Paid $20.00 for shipping and now an additional €35.00
After paying $129.00 for the smart pack cubes I now have to pay €35.00 for customs?????? Paying around $180.00 in total. NOT ACCEPTABLE!!!
I have checked your order's tracking code and it's showing up as handed over to domestic sorting on February 19th. The package had arrived to your country on February 15th. It should be delivered to you shortly. Feel free to message us in case of other questions and thank you for backing!
This starts to feel lika a scam. I got tracking number days ago, but the package never left Hong Kong says local post. You've created a EDI number, but never sent anything? This can't be true. You know, I payed custom taxes for that as well, a package that you never sent. Shame on you! Very dissappointed.
Sometimes it takes longer than usual for tracking to update. Due to the Chinese New Year the courier service was temporarily unavailable and that might have affected your shipment. The tracking status should be updated within a few days from now, so please send us a message if there are any further issues. We apologize for any inconvenience.
Please check your inbox, we've sent you a private message.
According to your tracking information, your shipment had arrived at border point in the destination country. It should be delivered within the next few days, please message us if there are any issues.
I have a tracking number, which works, however no shipping updates in 11 days... highly unusual.
Haven’t received neither tracking number nor the product. Still waiting for your reply.
I doubt to see my package one day!
I seriously doubt your professionalism.
Parcel always identified in Hong Kong.
If you still have respect for your customer, I will be grateful to send my order once and for all.
Waiting to hear from you...
Thank you for backing! Hope you'll enjoy the bags.
Glad you've received your ordered goods! Although we offer worldwide shipping, unfortunately we cannot bypass taxes or fees imposed by local government authorities
of the destination country. Please get in touch in case there's anything we could help you with.
We have sent you a private message regarding your question, please check your inbox.
We're sorry to hear you haven't received your shipment yet.
In some cases it may take a while before tracking updates properly. Your package is currently in transit to the country of destination, and you may rest assured it should arrive soon. Please contact us in case you encounter any difficulties.
We are sorry to hear your negative feedback, but find it valuable and thank you for sharing it.
All collected delivery fees are used to provide the worldwide shipment of backed goods from
the manufacturer to your address. Shipping costs are nothing more than that, and are not part of the bags' pricing.
If you have any problems with your order, please let us know so we can get in touch and see what could be done about it.
What are the dates for shipping the pillows?
Anybody in Canada receive their product yet?
received ! not disappointed the products look very good. I can’t wait to use them on the next trip. a little long to arrive but now I will be able to enjoy. Alex, from France.
"The consignment has left the origin border point Fri 09.02.2018 16:14 Hong Kong"
Last update on my tracking... No update in a week. I guess this is being delivered by some guy in a rowing boat.
Arminate, you said you would reply in private message 3 days ago, still waiting for that reply.
When will the pillow survey be sent out?
So, still no word on how you really spent the charged $60 for shipping?
It is incredible how you obviously refuse to see the your own mistakes. The complete missmanagement of the project is not the worst point. It's okay to make mistakes and to learn from them. Though you constantly ignore the learning part and instead choose to blame everyone else for your failures, the backers, the manufacturer, the shipping companies, now even the new year (which really cannot have done anything wrong, since it already just started).
But what's really bad and totally unforgivable, are your blunt lies!
You even lied in the original pledges. You obviously haven't had any intention to sell the bags for the stated price, but used that just to fake a discount. That may be quite common in business, but it's nothing else than a smack in the face of customers or in this case backers.
You might want to answer, that the prices are raised now. Yes, they are, after weeks in those your backers had to remind you of your promises. You seem to have lost track of your lies. Which is understandable, considering the number of them. And I'm absolutely sure, you'll reduce the retail price again after this mess ist finished. (Prove me wrong.)
Also your business address thing is more than ominous and clearly shows that you want to hide something.
Now the shipping costs, that are clearly not completely used for packing and transportation, but probably as an extra income.
I don't really care about the delay but this whole project is based on cheating. It's a true shame.
got mine today and had to pay CHF 30 tax (switzerland) they add 9$ shipping to the price for the tax calculation
@Harm We will reply in Private message
@Ronan @Matt Jarvis @Piet Ijsselmuiden
Glad to announce, that all the shipments were dispatched from the original point! Delivery updates are a little bit postponed as East celebrates Chinese New Year at the moment and have several days of bank holidays. But you can be expecting updates very soon! Stay tuned!
I will get mine today (Switzerland) but I have to pay taxes of 30$. How do you declare the value? Other Kickstarter Campains are able to ship their products without any additional taxes for me.
My tracking number and code still don’t work !!!
Please give me the correct tracking link
I'm a German backer with Swiss post Link which is not known by the system
I have the same problem. Package has left the origin border point on 9-2. No further updates. Can you check where my package is?
I'd also expect a fast transport for the ridiculously high shipping cost of $60.
This project is a nuisance in every single aspect.