Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Thanks, Massimo! We've just posted a new Update:
Hello dear Arnimate Society!
I really hope the production is going smoothly!
Really looking forward to trying your amazing pillow! (And my GF neck will thank you many many times)
@Ernest Ang, we should have a new Update soon. As of now there's nothing to report, the approximate shipping time frame is the end of May, but this might change.
@Katie Baker, I'm afraid there's no way to back out of a campaign when it's complete. We may hold on to your reward, or pick a different shipping address. Please send me a private message to discuss.
I am going to be out of the country from mid-may onward. Is there anyway to cancel my order as I will not have a firm mailing address to receive anything.
Any new updates on the shipment and readiness of the product? Thanks.
Thomas, this product has been posted here a couple times before, if I recall correctly. It’s not what backers will be getting, our pillow looks different, has 6 massage modes, 3 heating modes and a premium memory foam material. You can find more details in this Update:
Thanks for backing!
is this from you or is it a copy?
@Jason Boyd, we expect to start shipping roughly by the end of May. This might however change. Please refer to our update from March 26th.
Are we still on schedule for May delivery. What are the updates regarding the manufacturing? And I do feel the same, do not use the update function to show us some advertising where it will earn you additional revenue. Give us an actual update with the ads that’s fine. But it’s irritating to see an update, get excited to receive news to find out it’s spam.
@Arnimate : once again, please stop spamming via the Kickstarter update function. You did it even twice today in both of your running projects. This is not acceptable and dubious. I want to receive an update only if you want to inform about any progress of the project and not about promotion you may even benefit from.
Thanks for the latest update! We appreciate the communication. I'm really looking forward to receiving the pillow!
The Vasco Travel Pillow will still feature memory foam material, we do not have any plans to change this.
It was from one of the many comments from a backer and or you during all the shenanigans i.e. other backers being super upset with the lack of response, lack of updates and changes announced but not made aware to the backers. I really hope the better option is sustainable and not something that will lose its form over time.
@Norainni Janai, you're right, we need to post a new Update and rest assured we'll do it soon!
I'm not quite sure where'd you get the impression we've allegedly abandoned the memory foam material though. I'd like to make it clear that the pillows will still have memory foam, and in fact we're using the best option available on the market!
Okay guys, any updates on this pillow? I do not have a great feeling about this project either same with other projects I recently support. It is odd how during the beginning of this campaign- lots of info and marketing was put into this. Then ghosted and now keep on convincing all is good etc but with MAJOR changes: 2 color options and materials are no longer memory foam but something close to it. I do not think this is acceptable to begin with. So have a little courtesy to update all your backers on your progress. Thanks
@Massimo Maniscalco @Ray Withy, we expect to complete mass production and ship the pillows roughly at the end of April or middle of May. Please keep in mind that this time frame might change. You may edit your details by opening the survey, the link is in the confirmation email from CrowDox. Please do not delay doing this.
@Carsen Paukowits Your survey had been re-sent again.
Apologies I had to update my email, could you please send one more time. Thank you
I keep requesting the form be sent to my email, but nothing comes. I wonder if this was a scam or what?
Hi, any update about the production progress?
Hi I completed my survey more than five weeks ago and I have contacted CrowdOx to see when my pillows will be delivered. I have not received any response from them. Do you have a delivery schedule for the delivery of the pillows to Australia? As more colors are now available than when I pledged, am I still able to change my color? preferences in the survey?
Hello Carsen. I've re-sent the survey, please check your inbox.
I have not received my survey for the address. Please send again
Hello Edwin! Your survey is submitted. You should've gotten a confirmation email on February 8th, please PM me if you'd like us to re-send it.
Can you confirm you received my survey form?
Hi Jason! Thanks for posting your feedback. We're working on ironing out various issues that manifested during our previous project. Rest assured we'll take our prior experience into account! Thank you!
Received my Vasco Travel Bags, and if the quality of those is any indication of what the quality of what the pillow will be like, I’m incredibly excited to receive my pillow. The bags are fantastic and I can’t wait to go on my next trip to utilize them. They will make packing so much more compact, easy and organized. With them I should be able to pack all in my carry on, thus avoiding the need for checking baggage making my trip so much easier. Thanks @Vasco for a quality product. Fingers crossed this one will be a little closer to scheduled delivery date. Only complaint I have about other campaign, but you guys did always keep us informed, which was great, and it did result in receiving a quality product. So it’s only a minor complaint.
We'll send you the tracking number once shipping begins. As mentioned earlier, it should be late April. Thank you for backing!
No but you emailed me informing that tracking number will be provided. But I got the survey after many long waits. And now to many longer waits ;)
Hello Amanda! We are aiming to begin shipment approximately at the end of April.
Do you have a time line of when the pillows will be sent out?
Hello Tae! According to our information, you have already completed the survey and no further action is required from your end. Please contact us in case you have any questions.
Although we were confident that we would be able to offer multiple color options, unfortunately we ran into certain last minute technical difficulties. As a result, we could only mass produce the pillow in two colors. We're sincerely sorry about the lack of a proper advance notice, the situation in general and will make sure this doesn't happen again in the future.
Was only given two color to choose from. Tot there are more colors promoted, including orange color...
I need my survey link to be sent I have not received it.
Can you send me the direct link to the message? Thanks
Hello! I sent it for you. Please, check
Could you send me back the survey, I delete by mistake.
Forgot to give the link to the previous project:
Dear Backers, please check our first project which was funded successfully in October 2017, most of the products already delivered and below are some of the public comments from backer that already got the product!
Cynthia Aguayo Greco on February 1: " I received my bags I January. Very high quality. I had looked at a few I saw I stores by different companies and the ones I received are by far the best quality. I felt I was informed about address and asks received the email notification about the delay in overseas shipping. I give it a 5 star review".
Eddy Mohd Buang 2 days ago : "they look super cool, I'm impressed!! Thank you very much!"
Jennifer Marie Newell on February 2: " I sympathize, as other projects have disappointed me. But Vasco has not disappointed me and I’m a very happy backer. I received mine in December; I’m in California and I was very happy to use them on our Christmas trip. They're great quality and I feel like communication has been adequate..."
Master Yoda w/o the Force on February 1: "I got mine weeks ago(US resident).
Love it so far, don't worry you will get yours soon"
Mysterious Theory Superbacker on February 1: "I got mine down here in Florida! You guys made a banging product and your the real deal, thank you for making my travel experience so much more efficient!".
NOT EVEN 1 NEGATIVE COMMENT FROM PERSON THAT GOT OUR 1st PRODUCT, ONLY ISSUES WE HAD WERE COMMUNICATIONS AND LOGISTICS :)
PLEASE DO NOT WORRY, YOUR INVESTMENTS ARE IN GOOD HANDS AND WE WILL DELIVER AGAIN HIGH QUALITY AND UNIQUE PRODUCT THAT YOU CAN'T FIND IN THE SHOP :)
Step, same marketing company, same business address, different inventors/owners of the project!
Ross Bonnett, Christopher Choo, Dave "crash", we are so sorry for that and we will not try to explain anything. Let's do so, we will do our best to have 3 red color pillows specially for you. Usually it is not a problem to make up to 10 samples on the factory, we will just pay retail price for them. Thank you so much for your trust and support!
The funny thing is that their bag project has the same business address listed as another project on kickstarter:
This project got suspended because they have the same design as an already exisiting product + they offended backers in the comments. Now they simply went to Indiegogo with their project. They seem very trustworthy.
Henry Ford "You can have any color as long as it's black."
I really regret backing this project. There are too many uncertainties and communication or information management seems strange/shady -_-
I've completed the survey but don't like being mislead really wanted a red one but only 2 choices available talk bout misleading your backers. Great start
Can I check why is there only 2 colors up for selection instead of 5 colors that was mentioned in the campaign page? There were no updates also to inform that there was a reduction in color options.
Only 2 colour options? I was hoping to get a red one. Not blue and grey.
@Arnimate I sent you a PM. I am sure we will work this out in the end..
I have changed your configurations
@Martin Please, check your survey again
@Arnimate I got an email from you guys to do a Crowdox. I'm in there just now, but I can't get the sums to work out. 14 November I added funds for one extra hyper early bird with one shipping (you guys said 14 November "you did everything right". Now I am $15 short. What happend here?